Paywall & Sales Operations Lead
4 days ago
Surbiton
About Us FansHub is a fast-growing digital agency with teams in the UK and US. We work at the intersection of talent management and digital marketing, helping creators, influencers, and brands grow and stand out on social media. From building strategies and campaigns to delivering measurable results, we give our clients the creative and operational support they need to scale. Our focus is on delivering impact - the right content, on the right platform, to the right audience. As one of the leading social-first agencies worldwide, we’re building the future of how creators and brands succeed online, both in the adult industry, and with mainstream influencers. We operate with high standards, fast feedback loops and clear accountability. We are not corporate. We are not chaotic. We are structured, agile and performance-driven. The Role This is a hands-on operations role at the centre of our Paywall & Sales division. You will be responsible for executing and driving performance across our creators’ subscription platforms, ensuring that operational systems, team output, and monetisation strategies are working effectively. This role suits someone who is organised, commercially aware, detail-focused, and confident managing people and processes. Your responsibilities will include: • Owning and driving operational execution across assigned creators, • Managing day-to-day operations within the Paywall & Sales function, • Identifying and implementing opportunities to improve revenue performance, • Maintaining and enforcing operational standards and processes, • Compiling, analysing, and interpreting performance data, • Managing and coordinating a remote Philippines-based operations team Core Responsibilities Creator Operations & Revenue Execution You will be responsible for driving measurable performance improvements across your assigned creators. This includes: • Leading operational onboarding for new creators, • Defining creator positioning and pricing strategy, • Managing subscription pricing, renewal pricing and optimisation, • Shaping script structure, pricing flow and monetisation mechanics (content writing is handled separately), • Overseeing content strategy and paywall brand positioning, • Reviewing monthly performance (sales, RPV, churn, conversion etc.), • Identifying performance issues and proposing solutions, • Taking accountability for creator churn and revenue growth You will speak with creators regularly (daily/weekly), leading communication across all non-sales related matters. Team Management (Execution-Focused) You will directly manage our Philippines-based: • Content schedulers, • Content uploader, • Editor, • SQA team members Your responsibilities: • Oversee daily execution and output quality, • Enforce systems and processes, • Ensure instructions from creators and management are tracked and actioned, • Coordinate with the Paywall & Sales Team Lead, • Maintain operational standards, • Lead hiring for the Distro & Editing team, • Suggest terminations where necessary, • Improve recruitment processes, • Ensure performance standards are maintained Data & Reporting You are responsible for compiling and interpreting performance data. • Track and monitor key creator and team metrics, • Identify trends, problems, opportunities, • Prepare structured weekly performance summaries, • Flag issues early with proposed solutions, • Ensure senior management always has up-to-date operational visibility Systems & Operational Discipline • Operate and enforce internal tracking systems, • Ensure team members are inputting correct data, • Improve small process inefficiencies, • Propose larger system changes for approval Who We're Looking For Ideal profile: • Naturally organised and disciplined, • Commercially aware and performance-oriented, • Confident, • Comfortable managing remote teams, • Strong communicator (especially under pressure), • Solutions-focused, • Comfortable with direct feedback Background wise, you might have: • Experience in hospitality or high-pressure environments earlier in your career, • One solid “proper” professional role, • Experience managing people or coordinating teams Our Values Our most important assets are the people that work here. We all work as one team and rely on each other. We strive to create a working environment in which we are proud to belong, by maintaining our values at the forefront of everything we do: Integrity – We do what’s right, not what’s easy - always with transparency and trust Fairness – We champion equality, inclusivity and doing right by people - always Ownership – We take initiative, act with accountability and treat the business like it's our own Collaboration – We believe the best work is done together - respecting different views and working as one team Positivity – We believe in possibility, embrace challenges and bring energy to our work Focus – We seek clarity, avoid unnecessary complexity and move quickly Quality – We push for excellence, raise the bar and never stop improving Our WoW Factor We know that a rapidly scaling business requires flexibility, understanding and rewards to maintain momentum and grow together. We are committed to our Ways of Working (WoW) with each other so we can continue to be our best. Life as a FHubee As well as industry-benchmarked compensation and all the hardware and software you need, we offer a thoughtfully-curated list of benefits. We expect this list to evolve as we continue supporting our team members’ long-term personal and professional growth and their wellbeing: • Paid time off: 28 days paid leave (20 holiday days plus 8 public holidays), • Gym membership, • Regular team events and a vibrant company culture, • WFH and Growth (L&D) budgets, • Workplace pension
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