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Job Title: E-commerce Manager Brand: Kaiia The Label Location: Manchester Reports into: CEO About Kaiia Kaiia is a fast-growing, social-first athleisure brand built on community, confidence and everyday essentials. Born in the UK and powered by our community, we create comfortable, elevated pieces designed for real life, from campus to coffee runs, workouts to weekends. As Kaiia continues to scale across website, app and international markets, we’re investing in a more immersive, intuitive and engaging digital experience. We’re now looking for an E-commerce Manager to play a pivotal role in shaping how our community discovers, shops and connects with Kaiia online, driving performance today while building long-term customer value for the future. The Role The E-commerce Manager owns the day-to-day performance of the website and the Kaiia app, with a focus on driving revenue, improving conversion and delivering a smooth, engaging shopping experience. This role plays a key part in supporting international growth, evolving the website experience, growing the app as a core commerce channel, and working closely with CRM to increase retention and lifetime value. Working cross-functionally with Marketing, Brand, Creative, Merchandising, Tech and Performance teams, you will help bring Kaiia’s digital vision to life in a way that feels intuitive, social-first and customer-led. Key Responsibilities E-commerce Performance & Insight • Own daily and weekly trading performance across website and app, • Monitor traffic behaviour, conversion drivers, AOV, repeat rate and retention, • Use analytics and insight to inform trading decisions and priorities, • Provide clear, data-led recommendations in trade meetings International Growth • Support the launch and optimisation of international markets (Ireland, EU and future markets), • Ensure localised site and app experiences, including pricing, content, reviews and UX, • Optimise international customer journeys to improve trust, conversion and repeat purchase Website Experience (Website of the Future) • Own the end-to-end onsite customer journey from homepage through to checkout, • Evolve the website into a social-first, video-led experience, including shoppable content, UGC and creator-led storytelling, • Improve navigation, PLPs, PDPs and checkout to reduce friction and increase conversion, • Continuously optimise the website in line with Kaiia’s long-term digital vision App Growth • Support the growth and performance of the Kaiia app as a key commerce channel, • Drive app adoption, engagement and repeat purchasing, • Deliver app-exclusive moments such as early access drops, bundles and loyalty features, • Partner with CRM and Performance teams on push notifications and in-app journeys CRM, Loyalty & LTV • Work closely with CRM to improve customer lifetime value, retention and purchase frequency, • Support segmentation, lifecycle journeys and loyalty initiatives, • Use customer insight to shape personalised experiences across site, app and CRM, • Track and optimise repeat rate and LTV as core success metrics Merchandising, Content & Brand Alignment • Partner with Merchandising and Marketing to align product launches, pricing and promotions, • Ensure all ecommerce content is on-brand, market-appropriate and delivered on time, • Oversee product launches and ensure stock, imagery and product information are accurate CRO, Optimisation & Testing • Lead CRO testing and experimentation across site and app, • Analyse heatmaps, session recordings and customer behaviour, • Test, learn and iterate to drive continuous improvement Vision, Innovation & Competitive Edge • Help bring Kaiia’s Website of the Future and App Growth vision to life, • Stay close to platform trends, customer behaviour and competitor activity, • Regularly review competitor experiences across website, app, TikTok Shop and emerging commerce platforms, • Translate insight into clear recommendations that keep Kaiia ahead of the market Cross-Functional Collaboration • Work closely with Performance teams on landing pages and conversion journeys, • Partner with Brand and Creative on onsite storytelling and visual standards, • Collaborate with Operations and Tech on stock visibility, sizing, alerts and pre-orders What “Great” Looks Like • Commercial and data-led, with strong customer intuition, • Confident owning performance and making recommendations, • Understands the balance between conversion, brand and retention, • Comfortable working at pace in a growing, ambitious business Salary & Package Salary: Competitive and dependent on experience, plus benefits. We are open to the right level of candidate and will structure the package accordingly. Why Join Kaiia? • A true ownership role at the centre of growth, • Direct impact on revenue, retention and customer experience, • Close collaboration with senior leadership, • Opportunity to shape Kaiia’s digital future

Useful support on Home Office recruitment process including: Success Profiles tips video, Personal Statement tips, Video/Interview tips video -. We are currently recruiting 7 x Lead Technical Architects to join teams across our Police & Public Protection Technology (PPPT), Migration and Borders Tech

A leading banking institution in Glasgow is seeking a Modern Workplace Tech Bar Lead to provide exceptional technical support while overseeing the Tech Bar operations.

A leading financial institution is seeking an Application Support Engineer in Glasgow. The role involves troubleshooting software applications, providing end-user support, and managing updates. Join a collaborative team focused on continuous improvement, where you'll support the bank’s critical te

As part of Tetra Tech, RPS Water Consulting is a team of engineers, designers, modellers, and data analysts providing asset management and operational strategy development to our water industry clients to support business planning and delivery. You will understand how water and wastewater treatment

Potential to be admin support in terms of meeting minutes as required. Data Analysis & Insight: Multiple opportunities to be involved with managing data / financials / systems to support the CAO Chief Administration Officer & Glasgow Tech Head & Glasgow Tech Division with their strategic & operation

This is a role that requires you to be not only technically skilled but also demands strong logistic skills in managing our GlasgowTech Bar and the underlying processes that allows it to run smoothly. Act as a point of technical expertise within your Tech Bar hub location. Support day-to-day managem

A leading technology company in Glasgow seeks a Technical Support Engineer to resolve escalated customer technical issues involving Sonos products and third-party integrations. The ideal candidate will have over 2 years of experience in network engineering or technical support, proficiency in TCP/IP

The Legal Tech Support Analyst role is an entry-level position within the Legal Technology Delivery team, responsible for providing first-line support for legal technology platforms and solutions across the firm. Develop an understanding of all legal technology tools and platforms supported by the L

A leading public transport tech company in Glasgow is seeking a dedicated team leader to manage Driver and Hub Support teams. Candidates should have a strong organisational background, proven leadership skills, and a willingness to engage with all aspects of team management.

You’ll take full ownership of tickets, work directly with customers, collaborate with third‑party providers, and head onsite when required. You’ll join a tight-knit support team within a tech company that’s growing quickly. This role is based at the Glasgow HQ for a minimum of three days per

Our mission relies on a team full of inspiring, customer obsessed people, and we're looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, WI-FI and VoIP services. You''ll provide first-line technical support to customer ex

Solid experience in supporting mission critical complex and massive technology estate support for banking domain. Experience in investment banking application support/infrastructure support. As an Application Support Engineer you will be joining the Global Technology Service Management team within t

A leading technology company based in the United Kingdom is hiring a Graduate Technical Support Engineer. This role focuses on delivering exceptional technical support for the HyperX range of gaming peripherals, ensuring customer satisfaction by resolving issues and answering inquiries. The ideal ca

A global industrial solutions company is seeking a skilled Technical Support Engineer. Key skills include installation and troubleshooting of hardware, alongside communication technology expertise. This field-based position will involve supporting customers in the Midlands with Atlas Copco tooling a

A leading biotechnology company in the United Kingdom is seeking a dedicated professional to manage customer technical support and training for Genetic Identity products. Responsibilities include developing training programs, leading technical support operations, and representing the company at indu

A leading technical support provider in the UK is seeking candidates for the Inbound Technical Support Process. The role involves handling calls from customers regarding tech products, analyzing issues, and pitching service plans. A fixed salary with incentives is offered, along with various benefit

A leading energy company in the UK is looking for an OHL Health and Safety Administrator to provide technical support nationally. The role involves managing statutory documentation, coordinating site compliance, and supporting various safety initiatives.

An independent educational group located in Gloucestershire is seeking a proactive IT Infrastructure & Support Engineer. In this role, you will provide second-line support for IT systems across various sites while assisting with networking and server management.

A leading technology firm in the UK is seeking a Senior Technical Support Engineer to join its dynamic team. In this hybrid role, you'll manage complex technical tasks, monitor systems to ensure stability, and mentor junior colleagues. This position offers diverse training opportunities and a suppor

A leading ticket software solutions provider is seeking a Technical Support Analyst to join their fully remote team. This mid-senior level position requires 3 years of customer service and 2 years of technical support experience. The role focuses on delivering world-class technical support to custom

A leading government consultancy is seeking a Data Scientist to work on an innovative Automation project.This remote position involves developing analytics models, collaborating on data-driven solutions, and communicating insights to stakeholders.Ideal candidates will have a solid background in data

A leading payments technology company is seeking a Technical Support Specialist to assist clients with their WAY2PAY systems. Applicants should have experience in a technical help desk environment and strong communication skills.

A leading technical services provider in the United Kingdom is looking for a motivated Service Engineer to join their Technical Account Management team. The successful candidate will be responsible for managing customer relationships and providing technical support for service visits.

As a Senior Platform Support Engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operat

A leading financial technology firm in Glasgow is seeking a Technical Support Administrator to provide first-line technical support to internal users. Ideal candidates will have at least 12 months of IT support experience and a positive attitude towards customer service.

A public health service organization is looking for a Helpdesk Senior Analyst to provide exceptional customer service and technical support primarily through the service desk. This role involves acting as a technical escalation point and contributing to the development of digital services for health

Maintaining a deep working knowledge of application and platform support methods, technologies, and techniques - be a subject matter expert that guides account teams and client conversations. Working alongside transition managers to define best practice for onboarding new digital and technology serv

WP Tech Support is an exciting tech company that provides 24/7 support and maintenance plans for over 1,000 WordPress websites globally. We’re seeking a highly experienced and motivated full-stack senior WordPress developer to handle the more complicated emergency fixes and development requests vi

A recognized drilling company in the United Kingdom seeks a Subsea Support Engineer to provide technical support for subsea pressure control equipment and assist with maintenance and operations.

This position involves providing support across studios and post-production environments, focusing on fault-finding, repairs, and first-line support for technical vehicles. A leading broadcast company in Manchester is seeking a capable individual for a technical support role. The ideal candidate sho

A leading financial institution in Glasgow is seeking an Application Support Engineer to join their Global Technology Service Management team. This role involves working closely with the functional lead on Data management technology services and serving as a Subject Matter Expert for Risk Finance Tr

A leading global industrial analytics company is seeking a Technical Support Representative to assist partners and customers. A Bachelor's degree in Computer Science or Engineering, along with at least 2 years of experience in a support role, is required.

WP Tech Support is an exciting tech company that provides 24/7 support and maintenance plans for over 1,000 WordPress websites globally. We’re seeking an experienced and motivated developer/engineer to deal with WordPress website support requests via our client support portal. Competitive based on

The role involves developing promotional materials and delivering technical sales support to drive business growth. A leading agricultural company in the UK is seeking a Technical Sales Support & Content Manager.

When you're supported, you succeed—and so do the individuals we support. What gets me up on a cold and wet morning is the people I support and my team. Lead and motivate a team of support workers.

The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor. Full, paid training and dedicated support for your personal development and career progression. We welcome applications from everyone and are committed to creating a workplace wher

When you're supported, you succeed—and so do the individuals we support. Lead and motivate a team of support workers. Support recruitment and staff development through supervisions and interviews.

You will be required to work as part of a team that supports the development of high quality early years services for children and families. You will support the creation of a safe, caring, stimulating and inclusive environment for parents and families. Council is committed to ensuring the safety of

Supporting and managing Environmental Impact Assessments (EIAs) and environmental reports. Coordinating inputs from technical specialists and external consultants. Preparing screening and scoping reports, Environmental Statements, and supporting documentation.

Supporting the examination process through to receipt of the final Inspector’s report.

This is an exciting opportunity to work at the forefront of sustainable infrastructure and development, supporting nationally significant projects across sectors such as energy, transport, utilities, ports & harbours, and the built environment. Acting as Planning Lead or supporting lead on a ran

Based in one of our locality support service teams, you will be part of a team providing a wide range of supports to people with a range of support needs across North Lanarkshire. We are looking for people to join us who are both caring and compassionate and has experience providing high quality sup

Support Hub: For advice and support with any system issues, please contact Jobtrain Candidate Support Hub - Jobtrain - Jobseekers Support Hub. We are still growing, learning, and improving, thanks to the incredible people we have the privilege to support, and all those who support us. As a Support W

If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents. Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support). Ideally

Supporting team members through technical guidance, performance monitoring, and case reviews. Supporting the wider Planning Services Team by responding to planning queries. Preparing planning application documentation and supporting submissions, including site visits where required.

Join our team as a Support Worker at Kintail Gardens and be part of a compassionate and dedicated team committed to providing exceptional care and support to our service users. As a Support Worker at Kintail Gardens you will have the opportunity to make meaningful differences in the lives of individ

Range of benefits to support you (Cycle to Work Scheme, Physiotherapy, Employee Assistance Program which offers practical and emotional support). If you require to submit any further additional information to support your application (not a CV), please upload this under supporting documents. This po