575 Best technical support specialist Jobs in London (July 2025)

Job Title: Repair Specialist / Sales Advisor Job Description: We’re looking for a dynamic and customer-focused Repair Specialist & Sales Advisor to join our in-store team. In this dual role, you’ll be the go-to expert for diagnosing and repairing mobile devices, while also supporting customers with technical queries and driving sales through exceptional service. You’ll work hands-on in our in-store Repair Labs, managing device repairs from initial fault analysis through to resolution, and helping customers understand and get the most out of their devices. At the same time, you’ll identify sales opportunities and recommend products and services that best meet customer needs. Key Responsibilities: Manage the full in-store process for on-site device repairs, from customer check-in to quality control. Diagnose and repair mobile device faults using in-store tools and labs. Track and report service results and appointment schedules accurately. Maintain and manage repair stock to ensure accuracy and availability. Take ownership of service quality, ensuring delivery of excellent customer experience. Provide expert guidance to customers on setting up and using their devices, including ongoing support. Educate and support the store team on technical matters. Assist in training new team members and act as the in-store technical expert. Identify cross-sell and up-sell opportunities using solution-based selling. Handle basic service queries (e.g., sales, device setup, product information). Collaborate with wider support teams when required (e.g., Technical Support Team). Monitor trends in device faults and escalate issues to improve future services. What We’re Looking For: Strong understanding of mobile devices and their repair processes. Previous experience in mobile repairs preferred. Comfortable using and explaining a variety of mobile products. Experience in a retail environment preferred. Excellent communication skills and the ability to explain technical information clearly. A proactive, customer-first attitude with a passion for technology. Why Join Us? Be part of a supportive, forward-thinking retail team. Work in a hands-on technical environment while helping customers. Opportunity to grow your skills in both repair and sales. Help shape the in-store customer journey and drive innovation.

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KPS Euman S.L.

Sales Specialist – Test & Measurement Equipment

2 months ago

Full-time

London

Are you a passionate in electrical and electronic equipment? We are looking for Sales Specialist- Test & Measurement Equipment ( UK). Responsibilities: · Build customer relationships: Maintain a relationship of trust and satisfaction with distributors and end customers. Support distributors activities and ensuring their loyalty to KPS. Present and promote KPS products to distributors, during breakfast days, trainings and visiting end customers. Carry out point-of-sale events and end-customer visits independently or jointly with distributors. Follow up with customers and maintain long-term commercial relationships with both distributors and end users. · Business Growth: Identify and contact potential customers in the assigned area, identifying, classifying, and qualifying leads to determine their potential as clients. Promote and present campaigns, new products, etc., at the point of sale and maintain the brand image and corporate identity at those locations (displays, brochures…). Frequent travel within the UK and occasionally internationally. · Technical Advice: Resolve issues at the sales point or with the end customer. Provide pre-sales and post-sales technical support to the distributor. Provide pre-sales and post-sales technical support to the end customer. Ensure that end customers have a positive experience with KPS products. · Training and Development: Train sales point staff on the KPS product range. Contact professional associations, colleges, etc., to conduct training sessions aimed at showcasing the KPS range. · Daily Follow-up: Prepare activity reports (HubSpot, internal process). Manage follow-up on assigned objectives.

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