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Responsibilities Join a global organisation as a Senior Pensions Administrator and make an impact. If you have exceptional attention to detail, a passion for customer satisfaction, and thrive on meeting service level agreements, this role is for you. Aon can offer you clear career progression and ongoing development. Hybrid working – 50% from home, 50% in our Birmingham office At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. • Being a SME for processes, clients, systems, and tools and being proficient in processing and checking., • Monitoring team activity and coordinating workload in line with SLAs by organizing, prioritising, and making effective workload allocation decisions., • Producing and analysing reports as required for internal and external clients and requirements., • Identifying issues with processes handled in teams and driving a process to find and implement solutions., • Implementing changes to tools and documentation needed to support effective service delivery., • Increasing the level of processing knowledge and driving continuous improvement in all areas of processing., • Writing and maintaining knowledge documents, keeping them up to date and incorporating changes to legislation., • Sharing best practice with colleagues through process and tool training., • Taking part in both internal and external audits., • Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager., • Coordinating and participating in projects that will impact the work of teams and domains., • Pensions administration experience, • Team player, who can work to deadlines., • Good communication skills, including verbal and written. (by phone and in person), • Numerically competent, • Attention to detail and commitment to provide ongoing quality., • Discretionary bonus, • Pension and life assurance scheme, • Private medical care, • Cycle to work scheme., • Virtual GP and employee assistance programme., • Workplace savings scheme Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

Responsibilities Client Management Director Ready to take the lead and make an impact? Do you have the expertise to manage corporate clients and inspire a high-performing team? Would you like to join as a Client Management Director in our Corporate Insurance team based in Birmingham? If you’re looking to grow your career with a global leader in risk advisory and insurance brokerage, this could be the perfect opportunity for you. This is a hybrid role offering flexibility to work remotely and from our Birmingham office. About the role We’re looking for a strategic Client Management Director to lead a portfolio of key accounts, identifying risk needs and delivering tailored, profitable solutions using Aon’s full capabilities. You’ll handle senior client relationships across the business and guide a team of Client Managers to meet revenue targets through effective coaching and performance leadership. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like Identify each client’s service requirements and lead the client service team to ensure service meets agree standards. Handle client expectations: keeping them informed of progress and communicating with them as appropriate and taking appropriate and timely action to identify and correct problems. Ensure delivery to highest standard using best practice processes and conducting regular reviews with clients Drive the highest level of service to each Client, within area of responsibility, in line with the agreed client service tools. Act as senior relationship manager for designated clients, co-ordinating client relationship management across the whole of Aon. Build senior level relationships within their clients. Look for new sales opportunities which may include selling additional Aon services and work with the New Business Developers in supporting future client visits. Lead a team through coaching, development and performance management, ensuring completed objectives with supporting personal development plans in place. Develop and support less experienced team members in the achievement of their objectives through coaching and mentoring. Attract, develop and retain talented individuals in line with business plans. Instil a culture of teamwork, effective communications and professionalism.. Compliance with regulatory requirements and business procedures. Responsible for working in accordance with the Aon UK Limited Risk Management. Promote all compliance related requirements throughout the region and identify opportunities for process improvement. Responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company. How this opportunity is different This is a great opportunity to build a career in a team with a proven track record of developing talent. Working within a business with a huge amount of innovate solutions to offer to clients. You will be supported by an experienced leadership team who want to see you succeed. Skills and experience that will lead to success • FCII/ACII or equivalent preferred, • Experience within a corporate insurance broker, • Consistent track record in developing relationships and working with senior individuals within the organisation, • Experience of leading teams successfully, • Working knowledge of Risk Management concepts, • Commercial understanding of business – market forces, • Understanding the insurance market dynamics, • Technical knowledge of major insurance classes, • Good negotiating, listening and communication skills In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. #LI-RC #Hybrid