Visitor experience manager jobs in United Kingdom - Page 2

Assistant Cafe Manager Location: RAF London Salary: Up to £34,000 per annum + paid overtime Contract Type: Full-Time, Permanent, 5 over 7 days We're currently on the lookout for an experienced supervisor or assistant manager, that has worked in hospitality or contract catering previously, to join us as our Assistant Cafe Manager at the renowned RAF London, located in Hendon. As the Assistant Cafe Manager, you will be assisting with the leading of the cafe operation on site, overseeing the day-to-day operation and consistently delivering a high standard of service to all the guests that come through the door. Why Join Us? We offer a competitive benefits package, including: A collaborative and inclusive culture, where your ideas are values and creativity is encouraged 20 days annual leave plus bank holidays Free staff meals whilst at work Exclusive travel discounts Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. Contributory pension scheme Career Pathways and MyLearning development programmes Key Responsibilities: Ensure all deliveries are checked and stored promptly and correctly Supervising a team within the café, creating a positive environment where the team feel welcomed and supported Using the till, taking order and receiving payments Completing weekly finance tasks and collaboratively assist the General Manager with any duties and queries associated Assisting with café rotas following the General Manager's guidelines Placing orders for stock to maintain the correct stock levels Delegating where necessary and ensuring the team are always proactive Complying with Food Handling & Hygiene standards Complying with Health & Safety regulations About You: Previous experience supervising frontline teams within a similar retail cafe environment Good communication skills with a focus on what great customer service looks like Team player and can-do attitude Ability to work under pressure whilst maintaining a positive attitude Outstanding communication skills with guests, staff and the client. About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com/0903/44197001/52794935/SU #RA Venues TPBN1_UKCT

Cafe Supervisor Location: RAF London Salary: £14.64 per hour Contract: Full-Time, Permanent, 5 over 7 days, 40 hours per week What can we offer you: A collaborative and inclusive culture, where your ideas are valued, and creativity is encouraged. 20 days annual leave (Excluding bank holidays and national holiday days) Free staff meals whilst at work. Access to Compass Group company perks & benefits. Perks for Works discounts and promotions Access to training, mentoring and development, with support from our wider Restaurant Associates and Compass Group UK networks. On-site F&B discounts. No shortage of delicious food We're looking for a proactive and motivated Café Supervisor to support the day-to-day operations of the café at our newly acquired site, RAF London. The site is located in Hendon. This is a hands-on role where you will work alongside your team to deliver excellent service, maintain high-quality standards, and ensure the café operates smoothly during service periods. As Café Supervisor, you will support the Café Manager in leading the team, training staff, and providing outstanding visitor experiences. At Restaurant Associates, we celebrate individuality and nurture talent. As Café Supervisor, you'll gain valuable experience in a high-volume visitor environment, receive ongoing support from the leadership team, and have the opportunity to develop your career in hospitality management. In this role, you will actively supervise café operations, ensuring that team members deliver excellent service, maintain food quality, and follow all operational and health & safety procedures. You will lead by example, working alongside your team during service periods, and supporting the Café Manager in delivering a profitable and compliant operation. Key Responsibilities: Supervise and support the café team during service, providing hands-on leadership to deliver excellent customer experiences. Deliver exceptional customer experiences, ensuring service and product quality exceed expectations. Assist with training, coaching, and development of team members. Monitor stock, food quality, and operational processes, ensuring compliance with health & safety and food safety standards. Support the Café Manager in achieving financial and operational targets. Communicate effectively with the team, clients, and visitors to ensure smooth operations and high satisfaction. Assist with reporting, record-keeping, and daily operational tasks as required. About You: Previous experience in a supervisory or team-leading role within a café, retail catering, or public catering environment. Hands-on approach, comfortable working alongside the team during busy service periods. Strong organisational and communication skills. Ability to motivate, coach, and support team members to deliver excellent service. Flexible, adaptable, and able to thrive in a fast-paced, visitor-focused environment. Basic financial awareness and understanding of operational targets. Knowledge of health & safety and food safety standards. Experience in contract catering or managing high-volume visitor-led operations. About Us: Restaurant Associates is a leading premium hospitality provider with an ethos drawn from our history of fine and high-quality dining in London and New York. Within our venues team, we provide catering and hospitality services to some of the most iconic visitor attractions and destinations in the UK including the Imperial War Museum London, Glyndebourne Opera House, Knebworth House, Design Museum, Whipsnade Zoo and many more. Within these amazing venues we operate a host of bespoke cafés and restaurants, as well as delivering private events ranging from small meetings to large-scale ground events of up to 1000 people. You can find a full list of our venues on our website. We pride ourselves on being an inclusive, diverse, fun, and dynamic place to work with opportunities to collaborate with a wide range of teams plus a commitment to putting our people first. Restaurant Associates is an equal opportunity employer and welcomes applications from candidates of all backgrounds. As a business, we are committed to sustainability led practices and are proud to have achieved 3 stars with the Sustainable Restaurant Association's Food Made Good Programme. Job Reference: com/0903/44197001/52794930/SU #RA Venues TPBN1_UKCT

Premier Recruitment Group has the privilege to recruit on behalf of our very prestigious client based in Woolwich, South East London. We are recruiting for experienced and forward thinking Finance and Operations Executive. This is full time, office based and permanent position and working for very well established company. Very interesting and varied role with a scope for progression. The role: The Senior Finance and Operations Executive oversees financial administration and day-to-day operational coordination. Ensuring financial accuracy, operational control, and effective coordination. The role is hands-on and execution-focused, responsible for maintaining visibility, structure and compliance while improving processes and systems as the business scales. Financial Management Responsibilities: Ownership of day-to-day finance operations including sales ledger, supporting the Finance Manager. Responsibility for customer, supplier and subcontractor invoicing, renewals and billing structures. Management of enterprise and public-sector invoicing requirements, ensuring approvals, variations and reconciliations are accurately tracked. Maintenance of accurate and meticulous financial records through Xero, including invoice posting, credit notes and reconciliations. Ownership of customer renewal billing, ensuring contracts, renewal dates and recurring charges are accurately tracked and invoiced. Liaison with customers, suppliers and subcontractors to resolve invoicing, payment and account queries, including tracking subcontractor activity.Operational & Business Support Responsibilities Responsibility for core operational processes that support the effective running of the business, including invoicing and internal documentation. Operational ownership of task planning, workflow tracking and delivery visibility across the business using systems such as Kanban and agile platforms. Ownership and ongoing management of document management and ensuring robust version control, accessibility and governance. Responsibility for maintaining accurate customer, operational and internal data across multiple systems, supporting leadership with operational planning, reporting and performance tracking. Management of complex enterprise customer projects, coordinating multiple orders, depots and purchase order structures through advanced use of Excel and business systems to ensure control, accuracy and efficiency. Coordination of business operations and office management activities, including travel arrangements, meeting coordination, documentation preparation and visitor management. Attending weekly management meetings, producing accurate minutes and ensuring follow-up actions are tracked and completed. Providing high-level administrative and operational support to Directors and the wider team. Ownership of on-boarding and people administration processes, including preparation of new starter documentation, employment offers via DocuSign and administration of the Bright HR system. Supporting team events and company-wide initiatives.Expectations: Proven experience in a senior finance and/or operations role within an SME or fast-paced environment, with clear ownership of day-to-day financial management, operational coordination and internal business systems. Strong background in customer and supplier invoicing, including complex multi-site or project-based billing structures, with hands-on use of Xero or similar accounting platforms. High-level of proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Outlook, alongside confidence using online collaboration tools such as Microsoft Teams and Zoom. Experience coordinating / assisting with operational projects across multiple stakeholders, teams and locations. Hands-on experience administering HR systems, ideally Bright HR or similar platforms and managing on-boarding and employee documentation processes.If interested please apply directly or call Tom Kurczab at Premier Recruitment Group

About the Role:As a CBRE Workplace Experience Supervisor, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building. What You'll Do: First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location. Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups. Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed. Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner. Oversee support for the team as directed including office supply management, meeting coordination, and equipment care. Review customized client materials to ensure they follow brand guidelines. Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building. Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups. Follow specific directions as given by the manager and work under minimal supervision. Gather and analyze data to identify and solve complex problems that arise with little or no precedent. Impact own team and other teams whose work activities are closely related. Suggest improvements to existing processes and solutions to improve the efficiency of the team. Evaluate and communicate unusual and/or complex content in a concise and logical way.What You'll Need: High School Diploma or GED with 3-4 years of job-related experience. A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Advanced organizational skills with an inquisitive mindset.Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process

Induction & Access Coordinator (Construction / Rail) Location: West London Pay: Contract | £17-£20ph | Inside IR35 We are working with a major main contractor on a large-scale construction/infrastructure project and are looking for an experienced Induction & Access Coordinator to join the team on a contract basis. This is a fast-paced, varied role sitting within the wider security and workforce management function and is central to the smooth day-to-day running of site access and onboarding across multiple compounds and offices. If you're an organised, confident communicator with a background in site inductions, workforce management systems or access coordination within construction or rail, we want to hear from you. The Role As Induction & Access Coordinator, you will be a key point of contact for all induction-related queries across the project, working as part of a busy team to deliver a professional, efficient and compliant onboarding experience for operatives, subcontractors, visitors and vendors. Your day-to-day responsibilities will include: Meeting and greeting inductees, carrying out ID and Right to Work checks, and delivering introduction and housekeeping briefings in a Welcome Centre environment Registering inductees on the HSPS portal and Biosite workforce management system, including access card preparation and issuance Running and actioning daily Biosite reports - including operative profile checks, due-to-expire qualification reports and Right to Work reports - and communicating outcomes to relevant stakeholders via email Managing and maintaining a shared team induction inbox, ensuring timely responses and follow-through on all actions Processing daily site access requests for emergency, temporary, vendor, visitor and fitter categories, including Drug & Alcohol (D&A) coordination where required Troubleshooting site access issues with security teams and communicating outcomes clearly to all relevant parties Uploading, verifying and managing documents within the competency management system, and chasing expired qualifications to avoid disruption to site access Supporting the procurement approval process for onboarding new supply chain organisations Briefing project teams, subcontractors and third parties on system updates and induction processes Reporting any breaches or misuse of the system to the Security Systems Manager Supporting the wider Health, Safety and Security team with briefings and behavioural change initiatives as required To be considered, you will need the following skills and experience: Previous experience in an induction, onboarding, access coordination or administration role within the construction or rail sectors Hands-on experience with Biosite or a similar workforce management system Knowledge of competency management systems and frameworks (e.g. CITB, CPCS, EUSR or equivalent) Strong understanding of data protection legislation and GDPR as it applies to workforce data and Right to Work processes Excellent communication and customer service skills - you'll be dealing with everyone from site operatives to project directors on a daily basis Ability to multi-task and prioritise in a high-volume, time-critical environment where daily tasks must be completed within a set window each morning A collaborative, team-first attitude with a shared inbox mentality and strong attention to detail Ability to hit the ground running with minimal handover time Key Details Contract position | Inside IR35 Rate: £17.00 - £20.00 per hour (depending on experience) Based on site - construction/rail project environment Monday to Thursday core induction hours with daily task deadlines If you have the experience outlined above and are available for a new contract role, get in touch with Matt Clegg at Gold Group today on (phone number removed) or apply directly through this advert. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website