Internal Sales
23 days ago
Bradford
White Label is excited to be working with a leading industrial manufacturer in their search for an Internal Customer Service Representative. Location: Bradford (BD4) Salary: Up to £31,000 per year + bonus Benefits: Bonus scheme Working Hours: Monday to Thursday 8:30am – 4:30pm, Friday 8:30am – 1:00pm or 3:00pm finish (two week rotation) Holidays: 25 days plus bank holidays, a birthday holiday, and the option to purchase up to 5 additional days Pension: 5% employee and employer contributions Other: Life Assurance x3, Health Care, optional private healthcare cover, onsite gym, Discount scheme About the Role: We are looking for an ambitious and motivated Internal Customer Service Representative to join a growing team. The successful candidate will support sales operations, process customer orders efficiently, handle enquiries and provide excellent service to ensure customer satisfaction. Key Responsibilities: Sales Order Processing: Accurately process customer sales orders using internal systems, ensuring timely delivery and keeping customers informed of any issues. Handle complaints and create credit notes as required. Enquiries & Quotations: Process customer enquiries and quotations promptly. Provide guidance on product selection and solutions, follow up on offers, and use company pricing systems correctly. Sales Support: Support sales activities, promote products, identify opportunities for additional sales, and contribute to achieving team sales goals. Key Competencies: Excellent verbal and written communication skills Team player with a strong work ethic Calm under pressure with a problem-solving mindset Strong decision-making and analytical skills Flexible and able to manage multiple tasks accurately Highly organised Knowledge & Skills: Experience with SAP, Visual, Word, Excel, or CRM systems (advantageous) Experience in a manufacturing or machining environment This is an excellent opportunity for someone who enjoys customer service, thrives in a fast-paced environment, and is looking to develop their career