Operations Executive
1 day ago
Cheltenham
Operations Executive - Required for this exciting, experience-focussed travel company. They are looking for 2 Operations Executives to join their busy Operations team. Salary 26/27.5k plus bonus and great benefits. Travel industry experience would be ideal, but they are very open to people looking to step into travel, as long as they have office-work experience and are super efficient, organised and able to juggle multiple tasks at once.Operations Executive Responsibilities • Coordinate and confirm all land arrangements for multiple tailor-made journeys, working with over 100 ground suppliers, tour guides, and internal teams to ensure smooth delivery of itineraries, • Arrange required services within agreed budgets, manage itinerary updates, and price any changes accurately, • Oversee each trip to ensure a high-quality client experience, prepare detailed documentation, and capture feedback to support ongoing improvements while meeting annual performance targets, • Maintain responsibility for financial accuracy, including managing costs, margins, and timely system updates, • Monitor payments, produce client and commission statements, and assist with resolving invoice queries when needed, • Uphold high service standards by anticipating potential issues, addressing them proactively, and supporting effective resolution of any concerns, • Complete general administra...