Customer Success & Support Specialist
28 days ago
Cheltenham
Our client, a fast-growing, marketing agency based in Cheltenham, has an exciting new opportunity for a Customer Success & Support Specialist to join their team on a permanent basis due to business expansion. The successful Customer Success & Support Specialist will be someone who: • Has 1–2 years of experience in software support, client services, or training roles, • Communicates confidently and builds strong, lasting relationships with clients, • Is methodical, detail-focused, and enjoys solving problems efficiently, • Has a genuine passion for travel, hospitality, and luxury experiences, • Delivering outstanding support to clients using the company's hospitality software solutions, • Managing and resolving support tickets promptly while following best practice procedures, • Installing, updating, and troubleshooting software, assisting clients with technical challenges, • Producing guides, tutorials, and knowledgebase content to help clients and internal teams