User Researcher - Manchester/Leeds, UK - UK Public Sector
4 days ago
Leeds
Job Description: We are seeking a Senior User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders. As a Senior, you will contribute to our UCD strategy, support the growth of the community, and contribute to business development. Key responsibilities: User-centred design • Scope and deliver components of end-to-end user research activities in a variety of programme contexts, • Recommend and execute appropriate user research activities based on project needs, • Create and maintain phase-appropriate user research deliverables, • Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication, • Respond to challenges, supporting the team to reach a resolution, • Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD, • Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery, • Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services, • Play a supporting role in creating persuasive business proposals, • Contribute to the evolution of user-centred design and consulting strategy, • Support the development of propositions and points of view' for applying design thinking approaches in new markets and clients Experience: • At least 7 years of relevant user research experience within agile teams and complex programmes, • Demonstrated application of user research methods and tools, • Proven experience in conducting user research and translating findings into actionable insights, • Experience in consultancy, • Mentoring experience of UCD/research teams, • Strong stakeholder management and communication skills, with the ability to gain buy-in for approach, • Strong facilitation skills for both remote and in-person workshops, meetings and research sessions, • Ability to manage complex, ambiguous projects and organizational dynamics, • Skills and experience in related disciplines such as service design, and content/communication design are a plus