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  • Front Office Assistant Nights
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    Front Office Assistant Nights
    hace 14 minutos
    Jornada completa
    Liverpool

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the practical aspects of overnight guest service in an organised, structured and professional way. As a key point of contact throughout the night, you will create a calm, welcoming and reassuring environment for our guests. You will manage late arrivals and early departures, respond to guest enquiries and concerns, and ensure the property remains safe, secure and well-presented while most guests are asleep. Night shifts require confidence, sound judgement and the ability to work independently. Alongside delivering genuine, memorable hospitality, you will complete night audit and reconciliation procedures, monitor the property, respond appropriately to incidents and emergencies, and prepare the operation for the following day. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Overnight Reception & Guest Experience • Welcome guests with warmth, authenticity and a personalised approach, including late arrivals and early departures. • Complete check-in and check-out efficiently using the hotel’s property management system (PMS). • Manage overnight reservations, room allocations, guest requests, telephone calls and enquiries. • Provide local knowledge and practical assistance, including transport and onward-travel information. • Handle billing, payments, deposits and other reception procedures accurately and securely. • Resolve guest concerns promptly and professionally, escalating serious or unresolved matters in line with procedure. • Maintain a visible and approachable presence in reception and other guest areas throughout the night. • Manage quiet-hours concerns sensitively and take appropriate action to protect the comfort of all guests. Night Audit & Financial Controls • Complete the night audit accurately and within the required timeframe. • Reconcile payments, postings, cash, card transactions and relevant reports, investigating and reporting discrepancies. • Ensure all charges, adjustments and allowances are supported, recorded and authorised in line with procedure. • Prepare and distribute required overnight and daily reports, protecting guest and business information at all times. • Maintain secure control of cash, keys, access cards and other property assets. Safety, Security & Emergency Response • Monitor the property, entrances, public areas and security systems, completing scheduled patrols and checks where required. • Control access to the building and challenge or report suspicious activity appropriately. • Respond calmly and promptly to fire alarms, medical situations, disturbances, evacuations and other incidents in line with training and property procedures. • Contact emergency services, security support, the manager on duty or senior leadership when required, and maintain clear incident records. • Follow lone-working, safeguarding, key-control, data-protection and health and safety procedures. • Identify and report maintenance, safety or security concerns, taking immediate action where necessary to reduce risk. Food & Beverage Service and Morning Readiness (where applicable) • Provide overnight drinks, snacks or light food in line with the property’s service offer and licensing requirements. • Follow food safety, allergen, hygiene and responsible-service procedures at all times. • Maintain cleanliness, presentation and replenishment of reception, lobby and relevant food and beverage areas. • Support early breakfast preparation, coffee service, grab & go or other opening tasks where required. • Complete agreed set-up tasks so the property is ready for the morning team and arriving guests. General Operations & Team Support: • Work flexibly across operational areas depending on guest and business needs. • Complete routine overnight tasks, checks and cleaning duties to the required standard. • Record all incidents, guest feedback, outstanding actions and operational issues clearly. • Provide a thorough handover to the incoming team, highlighting anything requiring follow-up. • Maintain a positive, supportive and inclusive team environment. • Follow all hotel policies, procedures and brand standards, and complete required training. Other • While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: • Previous hotel reception or guest service experience. • Experience working night shifts or completing night audit procedures is desirable. • Experience using PMS and payment systems. • Experience in food and beverage service is desirable where relevant to the property Skills: • Passion for hospitality and delivering memorable guest experiences. • Calm, confident and reassuring manner, particularly when working independently or responding to incidents. • Strong communication skills and confidence in guest interaction. • Good numerical accuracy, attention to detail and ability to follow financial controls. • Ability to prioritise, multi-task and make sound decisions under pressure. • Reliable, adaptable and comfortable working overnight hours. • Willingness to learn across multiple operational area

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  • Work From Home – Paid Research
    Work From Home – Paid Research
    hace 7 días
    Jornada parcial
    Birkenhead

    Research Tribe is a completely free service that connects people like you with remote opportunities to take part in market research. You could become a mystery shopper, product tester or simply share your opinion through paid surveys, focus groups and more. We work with many leading market research companies and brands. They want to hear your thoughts and will reward you with a variety of incentives including cash, vouchers, products, gifts, experiences and prizes. • Mystery Shopping, • Product Testing, • Focus Groups, • Surveys & More There is never any obligation to take part as you choose the opportunities you're interested in and complete them at times convenient for you, so it's perfect for everyone (especially if you're looking for flexible entry level, part time, temporary, evening, weekend or seasonal work with an immediate start and no experience). It's not a suitable replacement for a job, however it's a great way to work from home and earn additional income. Getting started is easy, simply click 'Apply Now’ and register on our website so we can keep you updated with suitable opportunities by email – it takes under 60 seconds. ... Research Tribe members come from a variety of work backgrounds including admin, customer service, accounts, finance, retail, IT, recruitment, human resources (HR), social care, cleaning, driving, NHS and local council. Whether you’re a student, apprentice, graduate, trainee, administrator, accountant, payroll assistant, sales executive, personal assistant (PA), business analyst, account manager, business analyst, receptionist, school teacher, chef, waiter, office worker or night shift warehouse operative - you’ll be in great company!

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  • Property Assistant
    Property Assistant
    hace 1 mes
    £20–£25 por hora
    Jornada completa
    Liverpool

    1. I’m looking for a reliable property assistant in Liverpool to help with the day-to-day running of a small number of rental properties., 2. The role is practical and varied. You’ll mainly be helping with keys, cleaning, property checks and viewings., 3. Duties will include:, 4. Meeting tenants and attending property viewings, 5. Opening up properties and showing people around, 6. Collecting and managing keys, 7. Cleaning and preparing properties between tenants, 8. Checking that windows and doors are properly locked after viewings, 9. Making sure lights, heating and electrical appliances are switched off when appropriate, 10. Checking that the property is left secure and tidy, 11. Returning keys to the agreed secure location after use, 12. Reporting any damage, maintenance issues or anything unusual, 13. General property checks when required, 14. You’ll need to be reliable, trustworthy and comfortable working independently. Attention to detail is important — particularly when securing properties after viewings., 15. A driving licence would be useful but isn't essential if you can travel around Liverpool reliably., 16. Pay starts at £20 per hour, with an immediate start available for the right person., 17. If you're interested, please get in touch with a little information about yourself, your experience and your availability., 18. Location: Liverpool, 19. Immediate start available.

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  • Residential Support Worker
    Residential Support Worker
    hace 2 meses
    Jornada completa
    Liverpool

    We are seeking a compassionate and dedicated Support Worker to join our team. The ideal candidate will play a vital role in providing assistance and care to individuals, particularly children, ensuring their well-being and supporting their daily activities. This position requires effective communication skills, a strong understanding of care plans, and the ability to work collaboratively with families and other professionals. Responsibilities • Provide direct support to children, assisting with daily living activities and personal care as needed., • Develop and implement individual care plans tailored to the specific needs of each child., • Communicate effectively with children, families, and other team members to ensure a cohesive approach to care., • Maintain accurate records of care provided and progress made in accordance with established guidelines., • Assist in creating a safe and nurturing environment for children, promoting their emotional and physical well-being., • Drive to various locations as required for home visits or community activities., • Utilise IT skills for documentation and communication purposes. Qualifications • Previous experience working with children is highly desirable., • Strong communication skills, both verbal and written, are essential for effective interaction with children and families., • Ability to understand and implement care plans effectively., • A valid driving licence is preferred for transportation purposes., • IT proficiency to manage documentation and maintain records efficiently., • A compassionate nature with a commitment to enhancing the lives of those you support. If you are passionate about making a difference in the lives of others and possess the necessary skills, we encourage you to apply for this rewarding position as a Support Worker.

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