Customer Service Representative (CSR)

Customer Service

22 September 202426 views

Expires in 7 days

At Maitz Home Services we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.
Objectives of this role
  Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  Identify and address customer needs, with a goal of total satisfaction
  Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
  Meet customer-service department sales targets, generating leads when opportunities arise
  Follow company guidelines and procedures for communications with minimal supervision
  Recommend improvements to company processes for efficiency

Responsibilities
  Build expert, dynamic knowledge of the company’s products and services
  Conduct research with available resources to satisfy customer inquiries
  Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
  Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
  Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
  Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

Required skills and qualifications
  High school diploma or equivalent
  Successful experience in a corporate environment
  Strong communication skills, including active listening and clear articulation
  Ability to solve problems, alleviate conflicts, and escalate tactfully
  Ability to multitask, manage time, and prioritize
  Ability to work individually and as a team member

Preferred skills and qualifications
  Experience in sales
  Experience in a call-center environment
  Proven track record of meeting or exceeding sales quotas
  • Experience
    Required
  • Languages
    English – Expert
  • Employment
    Full-time
  • Schedule
    9am - 4pm
  • Salary
    $15 – $19 hourly
  • Starting time
    Immediate start!

pin icon3320 Hamilton Boulevard, 18103, Allentown

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Customer AssistantAllentown

Electrician, Plumber • 11-50 Employees

Hiring on JOB TODAY since September, 2024

Home services

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Mark Bennett avatar icon
Mark BennettActive 2 months ago

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