Maitz Home Services - Air Conditioning, Plumbing & Heating

At Maitz Home Services we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative to join our team and handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach. The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company products and services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service. Objectives of this role   Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency   Identify and address customer needs, with a goal of total satisfaction   Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers   Meet customer-service department sales targets, generating leads when opportunities arise   Follow company guidelines and procedures for communications with minimal supervision   Recommend improvements to company processes for efficiency Responsibilities Build expert, dynamic knowledge of the company’s products and services   Conduct research with available resources to satisfy customer inquiries   Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships   Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties   Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell   Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review Required skills and qualifications High school diploma or equivalent   Successful experience in a corporate environment   Strong communication skills, including active listening and clear articulation   Ability to solve problems, alleviate conflicts, and escalate tactfully   Ability to multitask, manage time, and prioritize   Ability to work individually and as a team member Preferred skills and qualifications Experience in sales   Experience in a call-center environment   Proven track record of meeting or exceeding sales quotas