Documentation Auditor/Process Verification Specialist
3 days ago
Liverpool
Job Description Documentation Auditor/Process Verification Specialist Department: Quality Control Reports to: Quality Control Manager Location: Liverpool Full-Time: A typical work schedule is standard business hours, 8:30 a.m.– 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Weekly Non-Exempt: Compensation starts at $44,000 to $55,000 annually, depending on experience. Shift Differential: 2nd Shift, +$1. hour, 3rd Shift, +$2. Hour (Based on hours worked) Benefits: Begin the first day after the first two full months of employment The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person’s contributions and recognize that roles have unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with each position's requirements, and reflective of each employee’s unique value. Position Summary Immediate Mailing Services is looking for a detail-oriented professional who enjoys solving problems, verifying information, and making sure things are done the right way. This role is ideal for someone who notices when something doesn’t look right, isn’t afraid to ask questions, and takes pride in making sure documentation and processes are accurate and compliant. You will work across departments reviewing documentation, identifying discrepancies, and helping teams maintain high standards of accuracy and accountability. What You’ll Do • Review and audit documentation for accuracy, completeness, and compliance with company standards, • Verify records across systems such as SharePoint, JIRA, HubSpot, and Microsoft Office, • Identify inconsistencies, errors, or missing information and work with teams to resolve them, • Maintain detailed audit logs and track recurring issues or trends, • Communicate with employees and departments to clarify documentation or process questions, • Escalate issues appropriately when documentation or procedures do not meet standards, • Assist with improving documentation workflows and process consistency What Makes Someone Successful in This Role We are looking for someone who is: ✔ Extremely detail-oriented ✔ Comfortable asking questions when something doesn’t look right ✔ Organized and able to manage multiple tasks ✔ Confident speaking with people across departments ✔ Resilient and able to stand their ground when accuracy matters ✔ Comfortable escalating issues when needed If you enjoy solving problems, identifying errors, and helping teams improve processes, this role can be very rewarding. Experience That Translates Well Candidates often come from backgrounds such as: • Quality assurance or quality control, • Banking or financial services operations, • Insurance processing or claims review, • Medical billing or records management, • Logistics or documentation coordination Minimum Qualifications • High school diploma or equivalent required, • 2+ years of experience in documentation review, auditing, quality assurance, or administrative coordination, • Proficiency with Microsoft Office (Excel, Outlook, Word), • Strong organizational and communication skills The physical demands described here are those an employee must meet to successfully perform the essential functions of this position. May be exposed to varying temperatures, noise, dust, and printing chemicals. • Office environment with extended periods of sitting and computer use., • Regularly required to sit, stand, and walk., • Ability to work at a computer for extended periods., • May occasionally be required to lift up to 20 pounds. Immediate Mailing Services, Inc. is an Equal Opportunity–Affirmative Action Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, protected veteran status, immigration status, criminal history, height, weight, or any other protected category under applicable federal, state, or local laws. We are a drug‑free workplace and comply with all applicable ADA requirements. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat to their own health, safety, or the health or safety of others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.