
Impact Deliver exceptional customer service at each touch point, enhancing the Bankβs reputation and bottom line. Engage customers and contribute to branch and Bank success. Responsibilities β’ Provide outstanding customer service to customers, partners, and prospects by tailoring solutions and fulfilling needs., β’ Process all paying and receiving transactions accurately and timely, including cash vault activities., β’ Comply with internal policies, procedures, and regulatory requirements., β’ Support branch growth goals and business development plans. Essential Functions 1. Greet customers proactively and provide a one-stop service experience., 2. Identify customer needs and offer appropriate bank products and solutions., 3. Promote and sell Ponce products and services such as deposits, loans, and cash management., 4. Respond to customer inquiries and act as a liaison with other departments to ensure satisfaction., 5. Onboard new customers, open accounts, and complete all related documentation., 6. Complete transactions using traditional and alternative channels, such as smart ATMs and teller stations., 7. Process wire transfers and promote self-service options to enhance experiences., 8. Coordinate customer calls and follow-up meetings to provide value-added services., 9. Collaborate with other departments to provide referrals., 10. Complete assigned training on time., 11. Ensure compliance with all policies and regulatory requirements. Ancillary Functions β’ Ensure adherence to Bank policies and federal/state regulations., β’ Provide cross-functional support to other areas where needed., β’ Perform supportive tasks related to essential job functions. Mandatory Training Curricula Participate in required compliance and career enhancement training. Skills β’ Proficient in English; Spanish required., β’ Strong reading, writing, grammar, and mathematical skills., β’ Good interpersonal and communication skills., β’ General knowledge of retail banking procedures and regulations., β’ Familiarity with banking regulations and moderate PC skills., β’ Self-motivated with a desire for sales., β’ Comfortable with technology, including smartphones and online banking. Physical Demands/Working Conditions β’ Ability to travel to multiple branches if needed., β’ Typical office environment; able to lift 25 pounds., β’ May require standing for long periods., β’ Available to work Monday to Sunday as per business needs. Education/Training High school diploma or equivalent with a business emphasis. Experience Minimum of two years of related experience required.

We are seeking a full-time Counter Sales Associate for our Brooklyn location. Qualified candidates will have plumbing knowledge, and/or experience as a plumber. This position uses their product knowledge on plumbing and heating products to ensure that customers (both contractors and homeowners) have everything they need for the job. This is a fast-paced role where you will discuss customer needs, take orders, and retrieve parts for customers. We are seeking a dedicated individual who is passionate about working as a team to provide excellent customer service. Responsibilities & Duties: Promptly and professionally process counter orders by: Providing product knowledge and technical advice on the appropriate application of products and solutions Writing orders then prepare order for customer by picking and shipping product Collect payment by either charging the customerβs account or directing customer to cashier Coordinating product delivery if requested by customer Troubleshoot issues and communicate discrepancies to inventory control Courteously handle customer returns Provide charge account setup documentation to customers Maintain currency on product and technical knowledge as well as current construction trends Additional duties as assigned by Supervisor Education, Skills, Training, & Experience Requirements: High School diploma or equivalent Product knowledge Customer service skills You are a team player; willing to go above and beyond to help fellow employees. You believe that people (both customers and employees) are the foundation of our business. The way we treat people is integral to our success.