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Who we are: K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future. Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required. K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less. About the role: We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. This role will be an in person role with the opportunity to work remotely in the future. Must be flexible including nights, weekends and some holidays. Core Competencies: Hospitality: Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement. The ideal candidate will have a patient first mindset. Accountability: Care Concierge agents take responsibility for the patient and provider experience, follow through on commitments and hold themselves to delivering high-quality results.The ideal candidate will be able to work independently to contribute to the team’s goals. Enterprising: Care Concierge agents demonstrate resourcefulness, initiative and drive to tackle their work energetically and with curiosity.The ideal candidate has a “get it done” attitude. Professionalism: Care Concierge creates a positive and productive work environment for themselves and others. They achieve this by communicating with clarity and conciseness, actively listening and responding timely to requests.The ideal candidate is responsible and takes their work seriously. Collaboration and Feedback: Care Concierge agents work effectively with others towards shared goals, value different opinions and perspectives, are willing to assist others when needed and are flexible and willing to adjust to changing circumstances. The ideal candidate works with their team to support the overall patient experience of the clinic. What you'll be doing: - Patient Experience Management - Develops close relationships with and serves as primary point of contact for patients - Onboards patients and validate insurance and IDs within department SLA requirements - Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic - Maintain detailed records of patient interactions and progress to ensure accurate information across all systems - Communicate effectively and proactively with patients, providers and co-workers to facilitate care - Ability to build relationships with different types of people, including clients, organization members, and health care providers - Initiate outreach and missed appointment procedures - Maintain strict confidentiality in accordance with HIPAA policies - Patient & Provider Product Support - Act as an expert on the Clinic App and related systems, processes and tools - Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email) - Monitor Provider schedule adherence and performance within department’s SLAs - Troubleshoot and document technical issues for patient resolution - Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience What we're looking for: - 1+Years in Healthcare/Hospitality experience - Team player in a small, supportive environment. - Ability to work with phone, chat, sms and email communication. - Empathetic, trustworthy, and passionate about patient care. - Organized and flexible: handle changing needs with ease. - Tech-savvy: troubleshoot and explain to patients. - Experience with Epic, Salesforce, G-Suite, Jira, and Slack - High school diploma (associate's/bachelor's in healthcare preferred). - This role is hourly, below compensation is the suggested annual gross pay. - This will be an in-person/in-office Benefits & Perks: - Hybrid work schedule with weekly lunches and stocked fridges - Monthly social committees for company events - 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days - Stock options for every full-time employee - Paid parental leave - 401k benefit - Commuter Benefits - Competitive health, dental, and vision insurance options Compensation: $40,000 - $50,000 USD
This position is responsible for assisting a multi faceted and flourishing company in the successful operation of their day-to-day business and growth. PLEASE DO NOT REPLY IF YOU DO NOT HAVE CHECKABLE REFERENCES FROM AN OFFICE BASED BUSINESS IN THE PAST YEAR! This role is responsible for communicating direction, helping and follow-up on policies, procedures and assigned projects as directed. The position will be responsible for managing multiple administrative functions related to executive support, coordinating meetings, and will collaborate on special projects and assignments as needed. He/she will be responsible for confidential and time sensitive material in an environment where professionalism, competence, communication skills and confidentiality are of paramount importance. Come join an organization that personifies excellence and continually strives to provide world-class customer service to our valuable customers. Consider becoming a member of our team! This person must have the ability to interact with everyone in a fast-paced environment, sometimes under pressure while remaining flexible, proactive, resourceful and efficient. The person must have the highest levels of professionalism and confidentiality. We are looking for the services of an achievement-oriented, career-minded Administrative Assistant to effectively support a growing company. Candidate should be a self starter and highly motivated to provide excellent work product. Must be flexible and willing to “wear many hats” at any time for a small office environment. Primary duties include: Office Administration Office administration experience preferred in a telecom or IT related field. Communicate and handle incoming and outgoing communication. Assist with preparation of presentation material. Review and summarize various reports and documents. Prioritize multiple projects and initiatives simultaneously. Arrange travel schedules and reservations for management as needed. Must possess strong written and verbal communication skills Must be detail oriented. Independently and proactively prioritize and handle multiple responsibilities. Highest of proficiency at Microsoft Office, Smartsheet, CRM, all Social Media portals and tools, including Excel, Word, PowerPoint, Outlook Maintain Executive calendars including scheduling all travel, meetings, setting up conference calls, etc.; Prepare board presentations and minutes for distribution to members and investors. Establish accessible and supportive relationships with auditors, project managers, remote support consultants. Develop and prepare spreadsheets, PowerPoint presentations, and other documents as required. Prepare routine and advanced correspondence including letters, memoranda, and reports; Resolve problems and make recommendations related to administrative functions; Perform general office duties such as ordering supplies, office staff PTO calendars, general office cleanliness, processes High energy individual with self-direction, discretion and strong work ethic; Demonstrated ability to work collaboratively and in a team-oriented environment; Outstanding verbal, interpersonal and written communication skills; Proven track record of time-management, multi-tasking and meeting tight deadlines Qualified candidates will have significant experience in a similar role, with a reputation for maintaining confidentiality, using discretion and good judgment. Excellent computer skills, a high attention to detail in all written and verbal correspondence, and a high level of professionalism are required. Office Management SOPs Administrative Assistant/CSR The CSR handles customer inquiries, issues, and support requests, ensuring positive customer experiences. Primary Responsibilities: Client Support: Handle incoming client calls, emails, and chat requests. Troubleshoot and resolve issues related to telecom services and IT systems. Ticketing System: Create and manage service tickets, ensuring they are properly categorized and escalated if necessary. Follow up on tickets to ensure timely resolution. Product/Service Knowledge: Maintain up-to-date knowledge on company products, services, and troubleshooting procedures. Provide customers with clear instructions, support materials, and service updates. Customer Relationship Management: Ensure customer satisfaction by being empathetic, proactive, and communicative. Track customer feedback and suggest improvements to services or processes. Escalation Handling: Escalate unresolved issues to the appropriate department or technician. Ensure escalations are tracked and handled promptly. Key Tools: Revio, HubSpot, MS Teams, Misc Sales tool The Administrative Assistant’s primary goal is to ensure efficiency, organization, and effective communication, handling a variety of tasks across different industries (technology and construction). General Responsibilities: Calendar Management: Organize and maintain the CEO’s calendar, ensuring that all meetings, deadlines, and appointments are aligned with priorities. ** Communication Management:** Serve as the point of contact between the CEO and employees, clients, partners, and stakeholders. ** Document Preparation & Filing:** Prepare reports, presentations, and other documents as required by the CEO. Maintain organized digital and physical filing systems. ** Travel Coordination:** Organize travel plans, including flights, accommodations, and itineraries. Meeting Support: Prepare meeting agendas, take notes, and ensure follow-ups. ** Project Management Assistance:** Coordinating with Project Manager to maintain calendar and ensure all projects are on time and all tasks are communicated properly. ** Financial & Expense Tracking:** Assist with keeping receipts and expenses up to date working with company accountant. ** Confidentiality & Discretion:** Maintain confidentiality and exercise discretion in handling sensitive information. Job Type: Full-time ** Pay:** $46,500-52,500K per year Benefits: 401(k) Dental insurance Life insurance Paid time off Professional development Referral program Schedule: Start time 7 am ceo call 8:30-5:30 in office Monday to Friday Experience: Administration (2+years experience) Ability to Relocate: New York, NY 10018: Relocate before starting work (Required) Work Location: In person
Job description The Manager of Dog Walking role includes organizational administrative tasks, people management and also some hands-on, dog interaction. This role is responsible for the organization and success of the dog walking departing at NY Tails. Every day is a little different so applicants for this role must be comfortable with a fast-pace, competing priorities, being able to focus despite interruptions and carefully managing their time. Schedule -- Weekdays approx. 9am - 4:30pm. **Flexibility is key as an occasional change of schedule may be required. For example, if you are training a new dog walker for the early AM shift, you will need to come in early on those days. ESSENTIAL DUTIES AND RESPONSIBILITIES - *other duties may be assigned. · Recruit qualified Dog Walking candidates. Determine hiring with business owner and Manager. After hire, perform orientation and training. Announce new Dog Walkers to their route and clients. · Address all client inquiries. Explain services, schedule meet-and-greet with walker. Maintain detailed notes for each dog so that health, behavior, housing information can be relayed to Walkers and company. Confirm paperwork is completed prior to performing any walking services. · Address client questions, concerns or incidents. Seek resolution suitable to all, discuss with AM/Owner if needed or if approval for refund/credit is requested. Also, communicate any concerns, health or behavior issues to owner about their dog. · Schedule walkers. Address last minute cancellations and walk requests. Find solutions for Walker absences, schedule changes or emergency delays. If needed, Walk Coordinator will need to provide walking services themselves. · Spot check walker performance regularly to ensure standard of care. Applied disciplinary action if needed and provides new or reminder training as appropriate. · Control client keys; ensure all are labeled, organized, current and kept secured. · Maintain walk records and client accounts. Ensure all payments are collected. · Enforce all NY TAILS policies, procedures and safety protocol. Perform inventory checks, order supplies as needed. · Provide reports and information on dog walking department as needed. Give insight into reports from a management, staffing and client demand perspective. · Process Walker commission / pay. Review payroll for accuracy prior to submitting. Discuss commission structure and pay with Walkers, answer payroll questions. · When not actively completing Walking Coordinator tasks, will be asked to assist other roles. Special projects may be assigned to assist with improving the business. · Must have ability to work professionally in a non-standard work environment. This includes being physically active throughout the work shift, enduring temperature changes (indoors/outdoors), being in contact with dog waste and dog hair, withstanding smells and noise associated with live animals. SUPERVISORY RESPONSIBILITY This role supervises the Dog Walkers. They work closely with the business Managers, Office Admin and also with dog daycare Front Desk Admin. QUALIFICATIONS/REQUIRED BACKGROUND: · High School Diploma or equivalence · Comfortable with dogs of all sizes, breeds and various temperaments. · At least 2 years experience as a Professional Dog Walker. Min 1 year experience managing people. · The ability speak, write and communicate in a professional manner · Computer literacy and familiarity with a variety of software programs is required. · Numerical accuracy, detail oriented, keen time management and ability to work with frequent interruptions · Comfortable working outside in all weather, year round. Physically capable of standing/walking/taking stairs throughout entirety of shift when needed. Able to physically handle and control up to 3 dogs safely. Job Type: Full-time Pay: From $22.00 per hour Schedule: 8 hour shift Day shift Weekends as needed Experience: People Management: 1 year (Required) Professional Dog Walker (for a company): 2 years (Required) Work Location: In person Job Type: Full-time Pay: $21.00 - $24.00 per hour Benefits: Referral program Compensation Package: Hourly pay Schedule: Day shift Monday to Friday Experience: working with dogs: 1 year (Required) Ability to Relocate: New York, NY 10022: Relocate before starting work (Required) Work Location: In person
- Prepares leases and related leasing addendums. Maintains lease records and files. Maintains property waiting list and other updates to various records and reports in accordance with policy and procedures, applicable affordable housing programs and HUD/Agency regulations. - Supports and ensures timely input, proper use and full utilization of on-site PC-based property management software for leasing data. - Ensures apartments are ready for occupancy by inspecting, placing move-in products and last minute touches when necessary. Distributes keys, move-in package, safety video and other appropriate paperwork at time of lease signing. - Maintains current knowledge of marketing and leasing techniques. Strives to attain affirmative marketing goals. Seeks out new residents through outreach, direct marketing, cold calling, distributing literature and contacting government, social, religious and community organizations in selected target areas. Maintains current knowledge of apartments, building amenities and local agencies or attractions of interest to residents. Maintains awareness of current rental rates and promotions of competitive properties. - Assists with resident retention. Provides on going customer service to residents after moving in. Process work order requests, package collection, assists with day to day operations of the property and resident satisfaction This position requires a High School Diploma/GED. - An additional that is preferred for the position include : Associate Degree in Customer Service/Hospitality. - 1-2 years of required experience in Leasing or Sales. - This position may require a valid driver's license depending on the needs of the property. - Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and customer service. - A preferred skill for this position include : One-Site. - This position requires up to 10%
Assistant Principal History Williamsburg Charter High School (WCHS) is a high-performing, public charter high school located in Brooklyn, New York. WCHS opened in August 2004 as the first Chancellor-authorized charter high school in the City of New York with a ninth-grade class of 267 students. Now in its eighth year of operation, WCHS has grown to serve approximately 963 students in grades nine through twelve. The school’s mission is to unite youth, families, staff, teachers, and the community at large in providing young people with the tools necessary to make sense of the world and prepare them in their journey to become skilled workers and literate citizens of the world. Young people will accomplish this through their participation in a rigorous and demanding liberal arts education that includes language, literature, writing, science, history, mathematics, the arts, technology, and exploration in disciplines designed to teach fairness, justice, respect, and compassion for themselves and others, as well as the skills of critical thinking, communication and research. Williamsburg Charter High School provides a broad liberal arts academic program to the high-school-age youth of north Brooklyn. School programs are individualized to connect to each student’s particular level of development, including English Language Learners and students with Special Education Services. Further, WCHS provides supportive relationships with faculty, extended instructional periods, and opportunities after-school and on Saturdays for additional academic support. Social and emotional support is also available to students to ensure their non-academic needs are addressed. Students are accepted to WCHS through a random lottery with no minimum requirements, tests, or auditions required to gain entrance, and, as a public charter school, there is no tuition. Must be skilled at: Understanding and implementing a data-driven approach to all aspects of school information management including but not limited to academic achievement, conduct, and attendance. Analyzing student achievement data to help teachers inform their own instruction Backwards-design and curriculum planning and design Coaching new teachers in both instruction and classroom management Planning effective professional development in order to meet the needs of the staff with a focus on implementing data-driven instruction Communicating promptly, clearly, and frequently with students, staff, and families Mediating conflict and creating consensus Creating accountability structured for all members of the WCHS school community Embracing and embodying the mission of the WCHS as well as demonstrating full awareness of the school’s policies and procedures Demonstrating a highly professional approach in dealings with students, staff, and families Responsibilities: Assisting the principal with the process of observing and evaluating teachers using a collaborative, rubric-based assessment process Develop curriculum and/or provide supervision for specific programs. Assist the principal in the coordination of the planning and work of department leaders Creating meaningful professional development plans for teachers Perform related duties as required or assigned by the Principal Oversee afterschool academic activities for students as needed Bringing relevant and applicable outside research to the attention of instructional staff Qualifications: NYS certification as a School Building Leader Master’s degree or higher in an education-related field New York State fingerprint clearance At least 5 years as a teacher or school administrator ( preferably in urban schools) Preferred: a minimum of two years of experience as a school administrator Experience working in a high school setting and familiarity with NYS graduation requirements and mandated assessments Experience with developing high school curriculum aligned with Common Core standards and driven by data