ServiceNow IT Asset Management (ITAM) SME
1 day ago
Dallas
Job DescriptionJob Description: ServiceNow IT Asset Management (ITAM) SME • Location: Chicago, IL / Dallas, TX, • Duration: 6 Months (Contract), • Role: ServiceNow IT Asset Management (ITAM) Subject Matter Expert, • Experience Required: 6–8 Years, • Essential Skills: ServiceNow ITAM, Hardware Asset Management (HAM), Software Asset Management (SAM Pro), ServiceNow Integrations, • Certification: ServiceNow Certified System Administrator (CSA)Job Summary, • We are seeking an experienced ServiceNow IT Asset Management (ITAM) SME to lead the implementation, configuration, administration, and optimization of ServiceNow ITAM solutions., • The role focuses on Hardware Asset Management (HAM), Software Asset Management (SAM Pro), asset lifecycle management, software license compliance, and CMDB integration., • The candidate will collaborate with Infrastructure, Security, Procurement, Application Support, and Compliance teams to improve asset visibility, governance, utilization, and regulatory compliance., • The ideal candidate will have strong expertise in ServiceNow platform development, integrations, ITIL processes, reporting, automation, and stakeholder management., • Experience with FedRAMP environments, security controls, and continuous monitoring is highly desirable.Key Responsibilities, • Design, implement, configure, and support ServiceNow ITAM solutions, including:, • Hardware Asset Management (HAM)., • Software Asset Management (SAM Pro)., • Asset Lifecycle Management., • Discovery and CMDB integrations., • Configure and maintain ServiceNow ITAM modules, workflows, forms, business rules, scripts, and integrations., • Configure and manage complex software publisher packs for vendors such as Microsoft, Oracle, IBM, and SAP., • Manage the end-to-end IT asset lifecycle, including procurement, deployment, maintenance, tracking, and retirement., • Manage software license entitlements, compliance, reconciliation, optimization, and audit readiness., • Perform data reconciliation across CMDB, Discovery, procurement systems, and asset repositories., • Develop reports, dashboards, and KPIs to monitor asset utilization, software compliance, lifecycle status, and cost optimization., • Develop and maintain integrations using REST, SOAP, LDAP, JDBC, and other applicable protocols., • Use ServiceNow Flow Designer and IntegrationHub to automate workflows and streamline asset management processes., • Write, maintain, and troubleshoot JavaScript and PowerShell scripts to support platform functionality, automation, and data transformation., • Support file-based data imports, data transformations, integrations, and asset data migration activities., • Troubleshoot platform issues, resolve defects, and provide production support., • Collaborate with IT, Procurement, Security, Infrastructure, and Compliance teams to establish asset governance policies and procedures., • Support ServiceNow upgrades, patching, enhancements, and platform maintenance activities., • Document technical designs, configurations, integration specifications, and operational procedures., • Participate in unit testing, system integration testing (SIT), performance testing, user acceptance testing (UAT), and other client-specific testing., • Establish repeatable processes for development, testing, staging, and production environments to ensure reliability, availability, and consistency., • Support Agile/Scrum delivery processes, sprint planning, technical discussions, and continuous improvement initiatives.Required Qualifications, • 6–8 years of experience in ServiceNow development, administration, implementation, or IT Asset Management solutions., • Strong hands-on experience with ServiceNow ITAM, including Hardware Asset Management (HAM) and Software Asset Management (SAM Pro)., • Experience implementing and managing asset lifecycle processes, software license compliance, and asset governance., • Strong knowledge of ServiceNow platform configuration, workflows, business rules, scripting, and integrations., • Experience with CMDB, ServiceNow Discovery, asset data reconciliation, and configuration management processes., • Hands-on experience developing and maintaining integrations using REST, SOAP, LDAP, JDBC, or similar protocols., • Strong JavaScript skills and experience with PowerShell scripting and automation., • Experience with Flow Designer and IntegrationHub is preferred., • Knowledge of ITIL processes, IT service management, and industry best practices., • Experience with data transformation, data imports, file-based processing, and integration troubleshooting., • Understanding of IT architecture, network architecture, and security implications associated with integrations., • Experience with unit testing, integration testing, performance testing, UAT, and defect resolution., • Knowledge of software development lifecycle (SDLC) and environment management best practices., • Strong analytical, troubleshooting, communication, and stakeholder management skills., • Ability to work independently and collaborate effectively with cross-functional teams.Preferred Qualifications, • Experience implementing and supporting ServiceNow ITAM solutions in large, complex enterprise environments., • Experience with large-scale ServiceNow implementations in FedRAMP-regulated environments., • Knowledge of FedRAMP security requirements, authorization processes, security controls, and continuous monitoring., • Experience configuring software publisher packs and managing license compliance for Microsoft, Oracle, IBM, and SAP., • Experience with ServiceNow SAM Pro software license optimization, entitlement management, and audit preparation., • Knowledge of IT asset governance, compliance reporting, and risk management., • Experience with ServiceNow platform upgrades, patching, and performance optimization., • Familiarity with Agile/Scrum methodologies and collaborative delivery practices., • ServiceNow Certified System Administrator (CSA) certification is mandatory., • Additional ServiceNow certifications in ITAM, HAM, or SAM are desirable.Essential Technical Skills, • ServiceNow IT Asset Management (ITAM)., • Hardware Asset Management (HAM)., • Software Asset Management (SAM Pro)., • Asset Lifecycle Management., • ServiceNow Discovery and CMDB., • Software License Compliance and Entitlement Management., • ServiceNow Configuration and Administration., • REST, SOAP, LDAP, and JDBC integrations., • JavaScript and PowerShell scripting., • Data Transformation and Reconciliation., • ServiceNow Flow Designer and IntegrationHub., • ITIL, SDLC, and Agile/Scrum., • Testing, Troubleshooting, and Production Support.Desirable Skills, • FedRAMP Implementation and Security Compliance., • Microsoft, Oracle, IBM, and SAP Publisher Pack Configuration., • IT Asset Governance and Audit Readiness., • Network and IT Architecture., • Automated Workflow Development., • ServiceNow Upgrade and Patch Management., • Performance Testing and Environment Management., • Enterprise Integration and Data Migration.Soft Skills, • Strong stakeholder management and cross-functional collaboration., • Excellent written and verbal communication., • Strong analytical and problem-solving abilities., • Ability to work independently and manage competing priorities., • Attention to detail in asset data, compliance, and documentation., • Ability to communicate technical solutions to business and technical stakeholders.