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Job Description JOB DESCRIPTION Sales & Service Associate (SSA) Part-Time | Hourly Compensation • $16–$18 per hour, • Based on experience and notary requirements, • Opportunity for advancement Position Summary The Sales & Service Associate (SSA) is responsible for delivering an exceptional customer experience while supporting daily store operations. This role focuses on customer service, sales, shipping, and business services, ensuring every interaction is professional, efficient, and solutions-driven. Key Responsibilities Customer Service & Sales • Provide a friendly, professional, and customer-focused experience, • Identify customer needs and recommend appropriate products and services, • Upsell shipping options (Next Day Air, 2nd Day Air, 3 Day Select), • Promote high-value services including printing, notary, mailboxes, shredding, and packaging, • Encourage satisfied customers to leave reviews Shipping & Operations • Process shipments accurately using UPS systems, • Package items according to company standards to ensure safe delivery, • Handle Amazon and other drop-offs efficiently, • Maintain accuracy in POS transactions and cash handling Print & Business Services • Assist customers with printing, copying, and document services, • Provide basic guidance on file setup and print options, • Identify opportunities to grow print and marketing service sales Store Maintenance • Maintain a clean, organized, and professional store environment, • Ensure supplies are stocked and work areas are orderly, • Follow all company policies and procedures Team & Culture Expectations • Promote a customer-obsessed, team-first environment, • Demonstrate reliability, punctuality, and flexibility, • Take ownership of responsibilities and support team success, • Maintain a professional appearance, including required uniform Qualifications • High school diploma or equivalent, • Retail, customer service, or sales experience preferred, • Strong communication and interpersonal skills, • Basic computer skills (POS systems, email, file handling), • Ability to multitask in a fast-paced environment Physical Requirements • Ability to lift up to 50 lbs, • Ability to stand for extended periods, • Frequent bending, lifting, and packaging activities Growth Opportunity This role provides a pathway to advancement: • Senior Sales & Service Associate (Sr. SSA), • Assistant Manager, • Store Manager Notary certification is encouraged and supports career growth within the store. Additional Expectations • Adhere to all company policies and procedures, • Maintain professionalism in all customer and team interactions, • Participate in ongoing training and development

Job Description Ecommerce Order Processing and Customer Service Coordinator Location: Corona, CA Department: Operations Salary Range: $28/hour to $31/hour Medical, dental, vision benefits Paid holidays, vacation, and sick time 401(k) retirement plan with company matching WHO WE ARE PicassoTiles is a global leader in the magnetic building block toy industry, driven by a passion for open-ended play and limitless creativity. What began as a vision has grown into a thriving international brand dedicated to inspiring the next generation of innovators. Our toys spark imagination, encourage hands-on learning, and empower children to build freely—without the need for instructions. At PicassoTiles, we are committed to continuous growth by embracing cutting-edge technology and fostering a culture of collaboration. Creativity, innovation, and improvement are at the core of everything we do. Our teams thrive in an environment built on respect, teamwork, and a shared passion for making a meaningful impact on children's play and learning experiences. Position Summary The E-Commerce Order Processing & Customer Service Supervisor is responsible for overseeing the daily operations of the order processing and customer service functions for our fast-paced e-commerce business. This role supervises team members responsible for order management, customer support, returns processing, shipping coordination, and marketplace communications to ensure operational efficiency, order accuracy, timely fulfillment, and exceptional customer satisfaction. The Supervisor serves as a liaison between customer service, warehouse operations, fulfillment teams, logistics providers, and management while driving process improvements, employee development, and service excellence. The ideal candidate is highly organized, solution-oriented, detail-focused, and hands-on experienced in e-commerce operations and team leadership. Essential Duties and Responsibilities Supervise, support, train, and provide direction to E-Commerce Order Processing and Customer Service Coordinators and related staff. Monitor daily workflow, productivity, order accuracy, customer response times, and service quality to ensure operational goals are achieved. Train, coach, and develop employees on customer service standards, order processing procedures, systems, and company policies. Provide ongoing performance feedback, conduct performance evaluations, and support employee development initiatives. Assist with scheduling, workload balancing, and prioritization of daily operational tasks and perform the functions during absences of staff. Foster a collaborative, positive, and service-oriented team environment. Reinforce accountability, professionalism, and adherence to company procedures and quality standards. Assist management with hiring, onboarding, and training new employees. Escalate employee performance, operational, or customer concerns to management as appropriate. Oversee daily customer service operations across multiple e-commerce platforms and marketplace channels. Ensure customer inquiries, complaints, returns, replacements, and shipping issues are resolved promptly, professionally, and accurately. Monitor customer communication quality to ensure employees provide clear, detailed, empathetic, and solution-focused responses. Manage and resolve escalated customer service matters and complex order issues. Ensure customer interactions, transactions, and resolutions are properly documented in Excel, Google, NetSuite, and other systems. Identify recurring customer concerns and recommend process improvements to enhance the customer experience. Support initiatives focused on achieving and maintaining high customer satisfaction levels. Supervise daily order processing activities for multiple e-commerce channels including Amazon, Shopify, Walmart, wholesale accounts, and other marketplaces. Ensure accurate order entry, fulfillment coordination, shipment tracking, and timely delivery of domestic and international orders. Coordinate with warehouse, fulfillment, procurement, and logistics teams to ensure operational efficiency and order accuracy. Oversee preparation of shipping documents, routing compliance, packing instructions, and carrier scheduling. Review routing guide requirements from marketplace customers and ensure warehouse teams follow shipping and packaging standards accurately. Monitor inventory-related concerns and communicate with internal teams regarding stock availability and order fulfillment issues. Oversee Return Merchandise Authorization (RMA) processes, including returns, recalls, replacements, credits, and warehouse coordination. Monitor operational metrics, identify workflow inefficiencies, and implement corrective actions when necessary. Assist in developing and improving standard operating procedures and operational workflows. Other duties as assigned. Reporting & Continuous Improvement Maintain accurate operational records, reports, and performance metrics related to customer service, order processing, shipping, and returns. Analyze trends related to customer complaints, shipping issues, order discrepancies, and operational bottlenecks. Provide regular updates and operational reports to management. Participate in cross-functional projects focused on improving operational efficiency, customer satisfaction, and fulfillment processes. Identify operational risks and support implementation of corrective or preventative solutions. Recommend and implement process improvements to enhance productivity, communication, and customer experience. Qualifications Education High school diploma or GED required. Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, Operations Management, or related field preferred. Experience Minimum of 3–5 years of experience in e-commerce order processing, customer service, logistics, or operations. Minimum of 1–2 years of supervisory or team leadership experience preferred. Experience working with e-commerce platforms such as Amazon, Shopify, Walmart, and wholesale fulfillment processes preferred. Experience with ERP systems such as Oracle NetSuite strongly preferred. Experience with international shipping, RMAs, carrier coordination, and fulfillment operations is a plus. Required Skills and Competencies Strong leadership, coaching, and employee development skills. Excellent written and verbal communication skills with the ability to communicate professionally across all levels of the organization. Strong customer service orientation with the ability to manage escalated customer concerns effectively. Excellent organizational, time management, and multitasking abilities. Strong analytical thinking and problem-solving skills. High attention to detail and accuracy in operational oversight and reporting. Ability to work effectively in a fast-paced, deadline-driven environment. Proficiency in Microsoft Office and Google Workspace, including intermediate Microsoft Excel skills. Ability to learn and adapt quickly to changing systems, processes, and operational priorities. Ability to exercise sound judgment, professionalism, patience, and discretion. Strong collaboration skills with the ability to work cross-functionally with warehouse, operations, logistics, procurement, and management teams. Physical and Work Environment Requirements This position involves prolonged periods of sitting, working on a computer, and walking /working in the warehouse where the air is non-controlled. Frequent use of vision, hand/finger dexterity, and repetitive computer tasks is required. Requires an intelligent level of thinking and problem solving. Occasional lifting, packaging, or handling of products may be required in support of returns or replacement processing. Company DescriptionPicassoTiles is a global leader in the magnetic building block toy industry, driven by a passion for open-ended play and limitless creativity. What began as a vision has grown into a thriving international brand dedicated to inspiring the next generation of innovators. Our toys spark imagination, encourage hands-on learning, and empower children to build freely—without the need for instructions.PicassoTiles is a global leader in the magnetic building block toy industry, driven by a passion for open-ended play and limitless creativity. What began as a vision has grown into a thriving international brand dedicated to inspiring the next generation of innovators. Our toys spark imagination, encourage hands-on learning, and empower children to build freely—without the need for instructions.

Job Description Ecommerce Order Processing and Customer Service Coordinator Location: Corona, CA Department: Operations Salary Range: • Order Processing Specialist: $22.00 – $24.00 per hour, • Medical, dental, vision benefits, • Paid holidays, vacation, and sick time, • 401(k) retirement plan with company matching WHO WE ARE PicassoTiles is a global leader in the magnetic building block toy industry, driven by a passion for open-ended play and limitless creativity. What began as a vision has grown into a thriving international brand dedicated to inspiring the next generation of innovators. Our toys spark imagination, encourage hands-on learning, and empower children to build freely—without the need for instructions. At PicassoTiles, we are committed to continuous growth by embracing cutting-edge technology and fostering a culture of collaboration. Creativity, innovation, and improvement are at the core of everything we do. Our teams thrive in an environment built on respect, teamwork, and a shared passion for making a meaningful impact on children's play and learning experiences. Position Summary The E-Commerce Order Processing & Customer Service Coordinator is responsible for supporting daily order management operations while delivering exceptional customer service across multiple e-commerce platforms and marketplace channels. This role serves as a key liaison between customers, warehouse operations, fulfillment teams, carriers, and internal departments to ensure accurate order creation, order processing, timely shipment coordination, issue resolution, and a high level of customer satisfaction. The ideal candidate is detail-oriented, highly organized, technology-savvy, and capable of managing multiple priorities in a fast-paced e-commerce environment. Essential Duties and Responsibilities Order Processing & Operations Responsibilities • Accurately process incoming orders from multiple e-commerce platforms such as Amazon, Shopify, Walmart, and other sales channels., • Coordinate with warehouse, fulfillment, and shipping teams to ensure timely and accurate domestic and international order shipments., • Process daily orders utilizing spreadsheets, ERP systems, and internal software, ensuring accurate data entry and record maintenance., • Sort and print packing slips and shipping labels for fulfillment and Amazon FBA inventory replenishment orders using NetSuite and related systems., • Track shipments and monitor fulfillment activities to ensure delivery timelines are met., • Collaborate with the wholesale team to create, validate, process, and manage required documentation for wholesale orders., • Prepare shipping labels, shipping documentation, and related paperwork necessary for order processing and carrier compliance., • Review and interpret routing guide requirements from e-commerce customers and marketplaces, communicating requirements clearly to warehouse personnel to ensure compliance with packing and shipping standards., • Schedule carrier pickups and assist in developing and maintaining carrier relationships., • Manage Return Merchandise Authorizations (RMAs), including coordinating returns, replacements, credits, and warehouse communication., • Maintain organized records and reports related to orders, inventory, shipping activity, and customer transactions., • Support cross-functional operational and process improvement projects related to shipping, fulfillment, and customer experience., • Assist in identifying operational risks and recommending process improvements to support efficiency and service goals., • Communicate project updates and operational status information to management and relevant departments. Customer Service Responsibilities • Manage and respond promptly to customer inquiries by providing detailed, accurate, and professional responses with the goal of resolving issues efficiently and minimizing unnecessary email exchanges., • Resolve customer service requests from beginning to end, including order issues, returns, replacements, shipment concerns, and product-related inquiries while ensuring a high level of customer satisfaction throughout the process., • Document all customer interactions, transactions, issues, and resolutions accurately using Google and NetSuite and other required systems., • Manage incoming customer inquiries from e-commerce marketplace channels and messaging portals utilizing chat and email platforms., • Thoroughly learn company products and utilize company websites and resources to provide knowledgeable and accurate support to customers., • Process and manage incoming product returns/recalls in accordance with company policies and marketplace terms and conditions., • Inspect and test products for customer replacements and prepare shipping documentation and packaging according to company procedures., • Address and resolve order discrepancies, shipping issues, and customer concerns promptly and professionally., • Exercise empathy, professionalism, patience, and courtesy in all customer interactions., • Participate in continuous improvement initiatives to enhance customer satisfaction and operational efficiency., • Perform other related duties as assigned. Qualifications Education • High school diploma or GED required., • Associate’s or Bachelor’s degree in Business Administration, Supply Chain Management, or related field preferred. Experience • Minimum of 1–2 years of customer service experience, preferably within an online or e-commerce environment., • Minimum of 2 years of experience in order processing, logistics coordination, or e-commerce operations preferred., • Experience with international shipping, RMAs, Amazon FBA shipments, or wholesale order processing is a plus., • Experience using ERP systems such as Oracle NetSuite preferred. Required Skills and Competencies • Strong written and verbal communication skills with the ability to communicate professionally and effectively, especially through email and chat platforms., • Excellent customer service and relationship-building skills with a service-oriented mindset., • Strong attention to detail and accuracy in data entry and order processing., • Ability to manage multiple priorities, tasks, and deadlines in a fast-paced high pressure environment., • Strong analytical thinking and problem-solving abilities., • Ability to exercise patience, empathy, professionalism, and sound judgment when interacting with customers and team members., • Strong organizational and time management skills with demonstrated dependability., • Proficiency in Google Workspace and Microsoft Office applications, including intermediate Microsoft Excel skills., • Ability to quickly learn new systems, procedures, and product information., • Ability to follow written and verbal instructions, policies, procedures, and routing guidelines accurately., • Strong collaboration skills with the ability to work effectively across departments and adapt communication styles as needed., • Must be a flexible and positive team player with a willingness to support operational needs., • Must be trustworthy and able to own accountability of their work. Physical and Work Environment Requirements • This position involves prolonged periods of sitting, working on a computer, and walking /working in the warehouse where the air is non-controlled., • Frequent use of vision, hand/finger dexterity, and repetitive computer tasks is required., • Requires an intelligent level of thinking and problem solving., • Occasional lifting, packaging, or handling of products may be required in support of returns or replacement processing. Company DescriptionPicassoTiles is a global leader in the magnetic building block toy industry, driven by a passion for open-ended play and limitless creativity. What began as a vision has grown into a thriving international brand dedicated to inspiring the next generation of innovators. Our toys spark imagination, encourage hands-on learning, and empower children to build freely—without the need for instructions.PicassoTiles is a global leader in the magnetic building block toy industry, driven by a passion for open-ended play and limitless creativity. What began as a vision has grown into a thriving international brand dedicated to inspiring the next generation of innovators. Our toys spark imagination, encourage hands-on learning, and empower children to build freely—without the need for instructions.

As a Delivery Driver at Amazon, you will be responsible for delivering packages to customers in a safe and timely manner. Load and unload packages from the delivery vehicle. Maintain accurate delivery records.

Drivers are responsible for loading packages into the delivery vehicle, following delivery routes using a handheld device, delivering packages, taking delivery confirmation photos, and providing professional customer service. Amazon Prime Delivery Drivers are responsible for delivering Amazon packag

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Drivers are responsible for loading packages into the delivery vehicle, following delivery routes using a handheld device, delivering packages, taking delivery confirmation photos, and providing professional customer service. Amazon Prime Delivery Drivers are responsible for delivering Amazon packag

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Amazon Prime Delivery Drivers are responsible for delivering Amazon packages to residential and business locations on assigned delivery routes. Drivers typically work for an Amazon Delivery Service Partner (DSP) and drive a company-provided delivery van. Drivers are responsible for loading packages

Amazon Prime Delivery Drivers are responsible for delivering Amazon packages to residential and business locations on assigned delivery routes. Drivers typically work for an Amazon Delivery Service Partner (DSP) and drive a company-provided delivery van. Drivers are responsible for loading packages

Amazon Prime Delivery Drivers are responsible for delivering Amazon packages to residential and business locations on assigned delivery routes. Drivers typically work for an Amazon Delivery Service Partner (DSP) and drive a company-provided delivery van.

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Employees must follow Amazon safety procedures, scanning procedures, and productivity standards while working in a fas

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k)

Amazon is seeking Work From Home Customer Service Representatives to assist customers with orders, returns, refunds, account issues, delivery questions, and general customer inquiries through phone, chat, and email support.

Drivers are responsible for loading packages into the delivery vehicle, following delivery routes using a handheld device, delivering packages, taking delivery confirmation photos, and providing professional customer service. Amazon Prime Delivery Drivers are responsible for delivering Amazon packag

Amazon is seeking Warehouse Shopper Team Members / Order Fulfillment Associates to work in Amazon fulfillment centers selecting, packing, and preparing customer orders for delivery. Full-time employees may be eligible for benefits including health, dental, and vision insurance, paid time off, 401(k)

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Amazon Flex Delivery Drivers use their own vehicle to deliver Amazon packages to customers on scheduled delivery blocks. Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app,

We’re looking for a Amazon Delivery Station Associate to provide excellent service to customers and team members, respond promptly to inquiries and resolve basic issues, and gain knowledge of company offerings to better serve clients. Other duties include follow safety procedures and company polic

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Amazon Prime Delivery Drivers are responsible for delivering Amazon packages to residential and business locations on assigned delivery routes. Drivers typically work for an Amazon Delivery Service Partner (DSP) and drive a company-provided delivery van. Drivers are responsible for loading packages

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Amazon Prime Delivery Drivers are responsible for delivering Amazon packages to residential and business locations on assigned delivery routes. Drivers typically work for an Amazon Delivery Service Partner (DSP) and drive a company-provided delivery van. Drivers are responsible for loading packages

Drivers are responsible for picking up packages from an Amazon delivery station, loading packages into their personal vehicle, following delivery routes using the Amazon Flex app, delivering packages to homes and businesses, and taking delivery confirmation photos. Amazon Flex Delivery Drivers use t

Amazon Prime Delivery Drivers are responsible for delivering Amazon packages to residential and business locations on assigned delivery routes. Drivers typically work for an Amazon Delivery Service Partner (DSP) and drive a company-provided delivery van. Drivers are responsible for loading packages