El Segundo
Job Description POSITION SUMMARY: Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems. ROOM BOY DUTIES AND RESPONSIBILITIES: • Enters and prepares the room for cleaning., • Makes bed., • Dusts the room and furniture., • Replenishes guestroom and bath supplies., • Cleans the bathroom., • Cleans the closet., • Vacuums and racks the carpet., • Checks and secures the rooms., • Replenish amenities according to the operational standards., • Deliver and retrieve items on loan to guests e.g. iron and ironing boards, • Ensure security of guest rooms and privacy of guests, • Perform rotation cleaning duties (e.g. Spring cleaning, super cleaning etc.) as required, • Cleans guest bathroom/bedroom/floor corridor., • Responsible for replenishment of guest complimentary items, • Responsible for the cleanliness and maintenance of his work area., • Responsible for the Hotel property in the work area., • Attends to guest calls, guest requests /guest complaints in the area assigned to him., • Authorize to enter in guestrooms for cleaning and providing turndown services as per requirement., • Responsible for following the standard operating procedures., • Responsible for achieving and exceeding the guest satisfaction score., • Physical: Requires fingering, grasping, writing, standing, sitting, walking, bending, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds. PREREQUISITES: Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Education: A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently. Experience: Previous hotel-related experience desired.