Louisville
Job Description Embassy Suites by Hilton has perfected the full-service, upscale, all-suite hotel. Built on a long-standing legacy that is both inviting and comfortable, Embassy Suites properties provide guests with More Reasons to Stay, offering open-air atriums, complimentary cooked-to-order breakfast, spacious two-room suites and complimentary Manager Receptions every evening. Embassy Suites bundled pricing ensures that guests receive enormous value at a single price. Whether they are traveling for business, with their family, with a group, or for leisure, our guests return again and again to experience the consistently awarded, best-in-class customer service provided at Embassy Suites. Embassy Suites is one of Hilton Worldwide ten market-leading brands. If you understand the importance of providing an inviting and comfortable experience and feel you can contribute to an award-winning team, you may be just the person we are looking for to work as a Team Member with Embassy Suites Louisville Downtown Hotels. The company is currently hiring a Room Attendant. Essential Job Functions and Responsibilities • Vacuuming, dusting, polishing, removing trash, washing, and cleaning all areas of the guest rooms and hallways;, • Replacing linens on beds and making bed to hotel standards, • Replenishing guest room supplies, • Turn over any lost and found items to the Housekeeping Supervisor, • Maintain complete knowledge of correct maintenance and use of equipment;, • Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day, • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately, • Resolve guest complaints, ensuring guest satisfaction, • Ensure security of any assigned keys and radio, • Stock cleaning carts and landings with designated supplies and equipment, • Clean designated areas with proper chemicals, tools, equipment and signage, • Inspect conditions of the hotel for tears, rips, stains, and report damages to Supervisor., • Empty vacuum cleaner bags, replace bag, and clean machine, • Proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations;, • Service assigned guest rooms, • Remove all dirty terry and replace with clean par to designated layout, • Remove soil, dirt, soap build-up, and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain, and floor, • Realign furniture to floor plan, • Open all drawers/doors in check-out rooms and remove items left by guest., • Set correct time on clock and microwave;, • Ensure presence of fire safety, rate cards, and DND sign. Inspect condition and replace as needed, • Set thermostat to standard temperature, • Ensure room odor is up to hotel standards, • Update status of rooms cleaned on assignment sheet, • Return and restock cart at end of shift, • Anticipate guests’ needs, respond promptly, and acknowledge all guests, no matter how busy or time of day, • Must be able to communicate effectively with guests and associates and have the ability to handle stress and pressure while maintaining composure;, • Must have the ability to resolve problems effectively and in a positive manner, • Must be able to work a flexible schedule including overtime, weekends and holidays., • Must be detail oriented and have strong organizational skills;, • Must be able to multi-task and meet deadlines;, • Must have a professional and hospitable demeanor at all times, • High School or equivalent preferred, • Under variable temperature conditions (or extreme heat or cold), • Under variable noise levels, • Around fumes and/or odor hazards, • Around dust and/or mite hazards, • Around chemicals While performing the duties of this job, the employee is regularly required to: • Must be able to lift, push, pull and carry up to 50 pounds, • Must be able to bend, stoop and reach as needed Benefits: • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Health insurance, • Paid time off, • Referral program Job Type: Full-time Work Location: In person