Customer Service Manager
hace 6 días
Houston
Job Description Customer Service Manager Location: Houston, TX Employment Type: Full-Time Compensation: $70,000–$80,000 annually + bonus incentives Manage daily clinic operations and elevate the patient experience in a fast-growing clinic. This role is ideal for a people-focused leader who thrives in fast-paced environments and knows how to build high-performing teams. No healthcare experience required — we provide training. What You’ll Do • Lead daily operations of a high-volume mental health clinic, • Coach, develop, and hold teams accountable to service and performance standards, • Ensure patient experiences are welcoming, efficient, and professional, • Oversee scheduling, patient flow, and clinic workflow, • Monitor and improve KPIs related to volume, efficiency, and experience What We’re Looking For • 10+ years of management experience managing 30+ employees, • Proven ability to manage KPIs and have direct performance conversations, • Strong communication skills with both people and data, • Ability to lead confidently in a fast-paced, growth-oriented setting Nice to Have • Experience in healthcare, behavioral health, hospitality, or service leadership, • Customer experience or relationship-based sales background, • Experience leading teams through growth or change Pay & Benefits • $70,000–$80,000 annually + bonus incentives, • 90% employer-paid medical, dental, and vision insurance, • 401(k) retirement plan, • 10 PTO days (15 after first year), • 10 paid holidays About Serenity Healthcare Serenity Healthcare provides advanced, evidence-based treatments in a calm, supportive, and elevated environment. Our mission is to help patients take back their lives when traditional treatments haven’t worked. Serenity Healthcare is an Equal Opportunity Employer.