Leasing Manager (Newport News, VA)
7 days ago
Newport News
Job Description DRUCKER + FALK Weekend hours: Saturdays 10AM - 5PM The office staff includes assistant managers and leasing associates. Every person need not perform every job listed below every day. However, occasions may arise when an employee’s performance is required in each of the areas listed. Therefore, all staff members should be trained in all aspects of the Rental Office operation and be available to perform these tasks when needed. Often, the jobs and duties of the office staff could be considered those of a Property Manager in training. Regional Property Managers often make promotions from the ranks of qualified, proven office staff. Duties and Responsibilities • Identify and outline unique selling propositions of the community for marketing and advertising., • Implement marketing strategies and tactics for both lease up and stabilized communities to include preferred employer program (upon RPM approval)., • Monitor the effectiveness of advertising sources and marketing initiatives in accordance with the marketing plan., • Oversee and maintain marketing and vendor relationships and make recommendations for change needs based on budget and property needs. Including but not limited to: Modern Message, Lease Hawk, Google, local photographer, and internet listing vendors/advertisers., • Manage and direct the community’s marketing, print and internet advertising, sales activities, and other resources to achieve established revenue, occupancy, resident relations, and leasing goals and objectives., • Under the direction of the Property Manager and/or Reginal Property Manager, assist in gathering supporting detail and cost information needed for the creation and ongoing update of the strategic marketing plan / marketing strategies for the community., • Build and maintain relationships with outside contacts to promote the community brand through strategic marketing efforts for business-to-business networking. Participate with the local apartment association (with budget and RPM approval)., • Update the marketing plan quarterly at minimum and more frequently as needed., • Create and track weekly/monthly leasing goals and provide feedback and action plan to leasing team as needed. Meet and exceed sales goals., • Stay up to date with product and submarket awareness by shopping competitors, reading articles, and conducting market surveys regularly. Stay up to date with technology and provide recommendation for implementation (with RPM approval)., • Create indicated rent study for new development or potential new acquisition as directed by Regional Property Manager or Marketing Coordinator., • Oversee the marketing and leasing efforts of all team members assigned to the community to ensure maximum occupancy and superior lead management skills are utilized., • Under direction of Property Manager/Regional Property Manager or Marketing Coordinator play key role in setting up social media accounts and marketing collateral for new development communities as directed., • Train, mentor and provide ongoing guidance for leasing associates within the community or as assigned by the Property Manager and/or Regional Property Manager., • Ensure all team members within the community are providing exceptional service and experiences as part of the resident retention and engagement focus., • Utilize social media platforms to advertise and maintain on-going communication and interest for the community for current and potential residents. Respond to posts within 3 business days., • Plan, organize, execute, and host resident events and community outreach events., • Maintain a professional and positive appearance and attitude., • Have working knowledge of market(s) for communities under your direction., • Market apartments, including showing available apartments to prospective residents., • Check and/or review the credit, employment and prior rental references of all applicants following Drucker + Falk, LLC, and Equal Housing Opportunity guidelines., • Prepare Leases and Lease packages., • Collect rents and other fees and deposit them following Drucker + Falk, LLC accounting guidelines., • Prepare and/or distribute resident correspondence including, but not limited to, late notices, legal notices, rent increases, lease renewals and warning letters., • Perform typing, filing, leasing, computing, and other duties as required., • Represent Drucker + Falk, LLC in court for community related actions., • Maintain high standards of resident relations., • Relieve the Property Manager as needed., • Inspect the property as directed., • Supervise specified employees., • Handle maintenance requests according to Drucker + Falk, LLC guidelines. Education and/or Experience One or more of the following: • 4-year Degree (preferred), • 2-year Associates Degree, • 7 years general, Full Time business experience, • 5 years’ experience in Property Management Certificates, Licenses, Registrations ARM, CAM, RAM, or HCCP preferred Other Skills and Abilities Knowledge of Residential Property Management Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations. Project Management - Communicates changes and progress; Completes projects on time and within budget. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Interpersonal Skills - Maintains confidentiality; Keeps emotions under control. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Demonstrates group presentation skills. Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information. Teamwork - Gives and welcomes feedback; Contributes to building a positive team spirit; Supports everyone's efforts to succeed. Delegation - Delegate’s work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities. Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies feedback from employees, residents and owners. Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources. Works within the established budget and notify the Regional Property Manager of possible variations. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Supports affirmative action and respects diversity. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Computer Skills To perform this job successfully, an individual should have knowledge of Accounting software; Spreadsheet software and Word Processing software. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competitive Benefits to include Health, Dental, Life, 401K, Employees Assistance Program, Long Term Disability, Vacation and Sick Leave. EOE/Drug Free Workplace