Branch Director - Home Care
3 days ago
Memphis
Job DescriptionDescription: Senior Solutions Home Care is an independently owned, locally operated non-medical in-home care agency serving seniors and disabled residents across Tennessee. For over a fifteen years, we've provided personalized in-home care support from assistance with activities of daily living and companionship to care management and technology-enabled options to help our clients remain comfortable in the homes they love. We are seeking an experienced, field-based leader to join our team as Branch Director for our Memphis region, overseeing in-market operations within a 50-mile radius. This role is ideal for someone with prior home care or community-based leadership experience who is ready to take ownership of regional growth, caregiver performance, and client satisfaction. As a Branch Director, You Will Be: • The senior in-market leader and primary point of accountability for the region, • The face of the company to clients, caregivers, referral partners, and community organizations, • A hands-on, field-based leader supporting quality care delivery, • A key drive of client growth, service utilization, and caregiver accountability What You'll Do: • Participate in sales, intake, and referral partner engagement to grow client census and hours, • Conduct in-home client assessments, admissions, supervisory visits, and satisfaction follow ups, • Identify opportunities to increase authorized hours and expand services based on client needs, • Supervise, coach, and support caregivers through QA visits, feedback, and accountability, • Address client concerns and resolve issues with professionalism and urgency, • Serve as an escalation point for urgent or high-impact client and caregiver issues, • Build and maintain strong relationships with referral partners and community partners, • Ensure quality of care, policy compliance, and documentation standards are met Compensation: • $55,000 base salary plus performance-based commission, with a total annual earning potential of $65,000 to $90,000 based on results Perks and Benefits: • Salaried position paid weekly, • Medical, dental, vision insurance, • 401(k) retirement plan, • Company car with gas card for work travel, • Paid Time Off (PTO) with cash out opportunity, • Paid holidays, • Daily pay option, • Discount program through AccessPerks, • Free Employee Assistance Program (EAP), • Have 2 to 4 years of experience in non-medical home care, healthcare, or a community-based leadership role, • Have supported or led caregivers, clients, scheduling, intake, or field operations, • Have experience with growth, sales activity, or account/territory management, • Are comfortable owning outcomes and being accountable for results, • Thrive in a field-based, independent role, • Are motivated by responsibility, growth, and measurable impact If you're passionate about care, ready to step into leadership, and excited to grow with a community-focus company, we encourage you to apply! Senior Solutions Home Care is an equal opportunity employer who values diversity and inclusion. Requirements: • 1-2 years of customer-facing, caregiving, healthcare, service, or community-based experience (minimum), • Demonstrated leadership, supervision, or growth-related experience preferred, • Valid driver’s license, auto insurance, and ability to travel within a 50-mile radius, • Ability to lift up to 30 lbs and perform routine physical tasks, • Strong interpersonal, communication, and relationship-building skills, • Must pass background and check drug screening per state and company standards, • High school diploma or GED (preferred), • Experience in home care, community health, social services, or outreach roles (preferred), • Familiarity with the communities served or shared lived experience with local populations (preferred), • Comfort navigating multiple systems, apps, or client management systems, preferred (preferred), • Experience in field-based roles, business development, or community engagement (preferred)