Are you a business? Hire client operations manager candidates in New York, NY
We are seeking a motivated and detail-oriented Broker Assistant to join our team. The Broker Assistant will provide essential support to our brokers and contribute to the efficient operation of our office. This role is ideal for someone who is organized, enjoys multitasking, and is eager to learn about the real estate industry. Training will be provided to ensure your success in this position. Key Responsibilities: Clerical Work: Perform general office duties including answering phones, managing emails, scheduling appointments, and maintaining office supplies. Data Entry: Accurately enter and update client information, property listings, and transaction details into our database systems. Property Management: Assist with coordinating property showings, inspections, and maintenance requests. Communicate with property owners, tenants, and vendors as needed. Tasking: Assist brokers with various tasks such as preparing documents, creating marketing materials, and conducting research on market trends and property values. Follow-Up: Ensure timely follow-up on deals, contracts, and client inquiries. Track progress and provide updates to brokers and clients
Responsibilities: Oversee and manage the intake team, ensuring efficient and effective operations Develop and implement strategies to optimize the intake process Motivate and drive the team to achieve and exceed targets Maintain a customer-focused approach to attract and retain clients Monitor team performance and provide coaching and feedback Handle escalations and resolve issues promptly Collaborate with other departments to ensure seamless client onboarding Analyze data and generate reports to track team performance and identify areas for improvement Requirements: Proven experience in a leadership role, preferably overseeing a large team Strong sales acumen Excellent communication and interpersonal skills High energy and self-starter mentality Ability to think strategically and implement effective solutions Strong organizational and problem-solving abilities
Job Description: Assistant Manager Position: Assistant Manager Employment Type: Part -Time to start , Full-Time eventually Compensation: Offer rate depends on experience compensation: will be discussed during interview -Flexible Hours -A compensation: will be discussed during interview -A Multitasker -Must have experience dealing with clients (very professional, personable, and friendly) -Candidate must be punctual -Must answer phone calls and texts -Must be able to run frequent errands -Shampooing required -Experience in Manweave is a plus but not required (must be willing to learn how to clean them ) -Great communicating skills -Opening and closing salon -Constantly tidying up the stations and cleaning. -social media skills -some type of computer barbering skill is a big +++++ Job Summary: The Assistant Manager will play a crucial role in supporting the daily operations of John Cotton Studio. The ideal candidate will have significant experience in management, excellent leadership skills, and a strong ability to drive team performance. This full-time position offers a competitive salary, commensurate with experience.
Here are the key responsibilities of a front desk manager: Staff Management: Hire, train, and supervise front desk staff. Schedule shifts and manage staff workloads. Conduct performance evaluations and provide feedback. Customer Service: Ensure clients receive a warm welcome and efficient service. Handle guest complaints, requests, and inquiries promptly and professionally. Maintain a high standard of customer service and hospitality. Operations Management: Oversee daily front desk operations to ensure efficiency. Ensure that the front desk area is clean, organized, and well-maintained. Implement and enforce policies and procedures. Reservation Management: Manage bookings. Billing and Payments: Oversee the check-in and check-out process, including billing. Ensure accurate recording of guest charges and payments. Handle cash, credit card transactions, and financial reports. Communication: Maintain open and effective communication with staff and other departments. Relay important information to staff and ensure they are informed about policies and procedures. Handle incoming calls, emails, and messages. Client Experience: Monitor and enhance the overall client experience. Address and resolve any issues that affect client satisfaction. Implement initiatives to improve client services and experiences. Problem-Solving: Handle emergencies and difficult situations with composure. Resolve conflicts between staff and clients. Make quick decisions to ensure client satisfaction and operational efficiency. Reporting and Analysis: Prepare and analyze reports on front desk activities and performance. Track key metrics such as occupancy rates, revenue, and client satisfaction. Identify areas for improvement and implement changes. Inventory and Supplies Management: Manage front desk supplies and equipment. Ensure an adequate stock of essential items such as keys, forms, and stationery. Coordinate with vendors and suppliers as needed. Compliance and Security: Ensure compliance with company policies, local laws, and regulations. Maintain security protocols to protect clients and staff. Ensure confidentiality of guest information. Training and Development: Provide ongoing training and development opportunities for front desk staff. Keep staff updated on new policies, procedures, and technologies. Foster a positive and collaborative team environment.
Overview We are seeking a Front Desk Receptionist in a popular hair supply company in New York, NY, to join our team. The ideal candidate should have excellent organizational skills, be proficient in computer applications, and provide exceptional customer service. The candidate will possess a passion for the beauty industry, particularly hair products and hair care, and will provide outstanding customer service both in person and over the phone. Duties Answering phones and responding to client inquiries with a friendly and professional demeanor. Assisting clients with questions about our products and services. Schedule appointments and manage the office calendar Managing the packing and shipping of products both domestically and internationally. Creating and managing shipping labels accurately. Maintaining a clean and organized front desk area. File documents and organize records efficiently Qualifications High School Diploma/GED preferred Proficiency in general computer literacy Experience working in the beauty/hair industry is a plus Strong communication skills and ability to operate phone systems effectively Exceptional customer service skills with a friendly demeanor Strong organizational abilities to manage multiple tasks efficiently Join our team as a Front Desk Receptionist to contribute to our welcoming environment and provide top-notch service to our clients. If you are passionate about the beauty industry and meet the qualifications listed above, we would love to hear from you! Job Type: Full-time Pay: $18.59 - $22.39 per hour Application Question(s): What knowledge do you have about hair products such as hair extensions, type, quality, length, maintenance, etc.? Experience: Customer service: 2 years (Required) Ability to Commute: New York, NY 10016 (Required) Ability to Relocate: New York, NY 10016: Relocate before starting work (Preferred) Work Location: In person
We are seeking a friendly, reliable, and competent crew member to join our vibrant company. You will be responsible for helping the company to achieve its goals and targets. Your duties may include assisting customers and answering their questions, preparing and following checklists, collaborating with co-workers and management, completing daily tasks, and complying with safety and security regulations. To excel in this role, you should be passionate about customer service and enjoy working in a fast-paced environment. Successful applicants should be physically fit and be able to work irregular hours over the week, and over weekends and public holidays. Responsibilities: Work and communicate effectively with co-workers and management. Arrive for your shift on time. Respond to questions, concerns, and complaints from customers, vendors, or clients. Conduct administrative duties and errands as required. Escalate any problems or complaints to the relevant supervisor or manager. Prioritize important tasks and manage your time effectively. Man and operate equipment relative to your role. Maintain professionalism and a positive attitude. Requirements: High school diploma with relevant experience. Further training may be required. Friendly, reliable, and punctual. Strong communication skills. Physically fit and able to work on your feet for long periods. Ability to work irregular hours (day and night shifts). Enjoy working with people.
Frederic fekkai salon is currently hiring a professional, positive and energetic assistant salon manager to work in our busy, upscale salon located in the mark hotel. A successful candidate has excellent organization and people skills and can multi-task. Ultimately, the assistant salon manager is responsible for boosting client satisfaction, supporting the luxury service environment of the salon, and supporting the growth of the business. Job responsibilities: assist in managing day to day operations of the salon front desk and salon operations duties such as scheduling clients, manage and stock inventory, and track employee work hours, sales, and pto usage. Ensure our fekkai standards and values are embraced and maintained by salon staff effectively manage a variety of personality types with clients and team members to create and maintain a luxury experience and environment manage potential conflict with poise, calm, and ease to ensure client satisfaction and employee engagement responsible for addressing client issues greet and interact with clients and customers as they book services/appointments, arrive at the salon, engage in our services, purchase products, and schedule follow up appointments looks for opportunities to assist team members and clients at all times assist managers with writing and conducting employee performance evaluations requirements: minimum 3 years salon experience is required. Available for full time work, with a flexible schedule that may include evenings, saturdays and sundays. Schedule changes week to week and the salon is open 7 days per week experience with cash operations and past work in a luxury salon is a requirement for the position. Must possess excellent communication skills, both verbal and written. Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail must possess exceptional strong customer service and problem-solving skills ability to compute basic mathematical calculations. Ability to decipher and update various reports. Create reports upon request. Weekend availability. Schedule for this position is not set. Must be available to work all shifts and be able to flex schedule based on business demands. Must possess a positive, “whatever it takes” attitude. Candidate must be well groomed and professional. We offer a competitive salary and an excellent benefits package including the following: medical/dental/vision/insurance – life insurance – 401(k) savings plan – commission on retail sales – paid time off if you are a professional, positive, energetic individual who enjoys working with people and you are interested in working with us, forward your resume/qualifications for immediate review. Job type: full-time pay: from $60,000.00 per year benefits: 401(k) 401(k) matching dental insurance employee discount flexible spending account health insurance paid time off parental leave retirement plan vision insurance experience level: 3 years shift: 8 hour shift experience: management: 3 years (required) salon: 3 years (required) keyholder: 3 years (required)
We are seeking a friendly and professional Receptionist and Host to join our team. As the first point of contact for our clients, you will play a crucial role in creating a welcoming atmosphere and ensuring smooth operations at the front desk. Key Responsibilities: - Greet and welcome clients as they arrive - Manage appointment schedules - Answer phone calls and respond to inquiries - Maintain a tidy and organized reception area - Assist with other administrative tasks as needed - Proficiency in English - Friendly personality - Professional appearance and attire Apply in person with a resume at 29-17 Ditmars Blvd Astoria NY 11105
About the company Vision 2 Vision Organizing LLC Vision 2 Vision Organizing LLC specializes in decluttering and rejuvenating schools and businesses through our comprehensive organizing services. From garbage removal to interior and exterior site cleanup, hauling, and installation services, we handle it all. Our offerings also include furniture assembly and disassembly, inventory collection, document filing, and space layout design. Our mission is to craft functional work environments that empower our clients to thrive. About the job Operations and Organizing Associate (OOA) ROLE: As the Operations and Organizing Associate at Vision 2 Vision Organizing LLC you will serve as one of the key organizers for the company. This role is crucial because you will be collaborating closely with the Operations and Logistics Manager to efficiently manage organizing tasks for the on-site division on a daily basis. Your direct support and assistance to the organizing team are essential. It is imperative that you deeply embody the values we uphold: Customer Commitment Perseverance Integrity The OOA will be responsible for effectively assisting the OLM on a day-to-day basis, helping the team overcome obstacles, and ensuring they receive adequate support. The OOA will play a pivotal role as one of the primary organizers for all major organizing projects. The ultimate goal of the OOA is to support the team with operations and logistics through meticulous decluttering and organizing, while efficiently adhering to departmental Standard Operating Procedures onsite. As you advance in this role, you will also have the opportunity to progress to Junior and Senior Associate positions, and eventually to Manager, if you aspire to. You will serve as a valuable resource, sharing insights and learnings from your organizing background to foster the growth of other team members. RESPONSIBILITIES: Heavy Equipment Handling: Transport heavy equipment, furniture, boxes, files, books, and supplies safely and efficiently. Inventory Management: Unpack, sort, categorize, and organize a variety of supplies, equipment, and specialized items. Logistics Support: Use flatbeds, hand trucks, and large bins to transport garbage and furniture as needed. Furniture Assembly: Skillfully assemble and disassemble furniture, shelving, and storage units according to customer requirements. Facility Maintenance: Maintain cleanliness by sweeping, wiping shelving, mopping floors, and handling garbage removal. Organization and Restocking: Return supplies and equipment to designated areas, restock shelves, and ensure everything is organized effectively. Space Optimization: Assist in space layout and suggest organizing strategies to enhance efficiency. REQUIREMENTS: Minimum of 1 year experience in moving, warehouse operations, inventory management, or organizing Exceptional organizational skills with a proven track record in unpacking, sorting, categorizing, and organizing various items. Excellent time management skills Self-directed, able to work independently, take initiative, and manage responsibilities with minimal supervision. Excellent physical fitness, capable of lifting and moving heavy equipment, furniture, boxes, and supplies (up to 50 lbs) Excellent internal and external communication skills, both written and verbal Proficient in operating flatbeds, hand trucks, and other large equipment for efficient transportation. Skilled handyman with expertise in furniture assembly and disassembly Capable of maintaining cleanliness and handling garbage removal. Collaborative team player with a knack for contributing to effective space optimization and organizing strategies. COMPENSATION & BENEFITS: Competitive Compensation: Enjoy a competitive annual salary of $47,840, which equates to $920 per week based on a 52-week year. Paid Time Off (PTO): Two Week Paid Vacation: Enjoy 10 business days of vacation per year. 5 Paid Sick Days: Take advantage of 5 paid sick days annually. 11 Paid National Holidays: Celebrate and relax with 11 paid holidays throughout the year. 22 Paid School Closed Days: Embrace flexibility with paid days off when schools are closed. Employees are required to complete remote educational learning on scheduled days off to enhance skills and knowledge. We support your professional development by providing accessible resources and flexible learning opportunities. Flexible PTO Package: Total PTO: A comprehensive package covering vacation, sick days, national holidays, and school closure days. Annual Cash Bonuses: Receive annual cash bonuses based on company and individual performance. Special Birthday Bonuses: Celebrate your special day with a special bonus from us. Performance Reviews: Benefit from annual performance reviews to ensure growth and recognition. Opportunities for Advancement: Explore opportunities for career advancement within our dynamic team. At Vision 2 Vision Organizing LLC, we prioritize your well-being and strive to maintain a healthy work-life balance. Our comprehensive benefits package is designed to support your success both professionally and personally. We recognize and appreciate your contributions, and we are dedicated to offering fair compensation that reflects your skills and dedication. LOCATION: In-person, on-site work across multiple locations: Manhattan, The Bronx, Staten Island, Brooklyn, and Queens.
JOB DESCRIPTION Position Title: Executive Chef Reports To: Food Service Director Department: Operations Status: Exempt or Non-Exempt Revision Date: 05/01/2024 Position Summary: Reports to Food Service Director. Supervises kitchen team, menu development, places daily orders and inventory. Participate in the preparation, seasoning, and cooking of salads, soups, fish, meats, vegetables, desserts, or other foods. Responsible for catering and special events during busy season. Cash Handling and POS proficiency, vending experience, familiarity with Cbord system of ordering, receiving and inventory. Other tasks as needed. Key Accountabilities: · Plan, organize and supervise daily culinary operation of retail and catering services. · Plan menus based on such factors as market trends, customer preferences and nutritional considerations; design recipes, determine appropriate ingredients and specify individual serving portion for each recipe. · Develop menus in accordance with consumer tastes, nutritional needs, ease of preparation and established procedures and budgetary constraints; participate in other menu planning activities to include the determination of purchasing specifications, product and recipe testing and menu development. · Direct and coordinate the work of production and dish room staff. · Maintain proper production, safety training, and sanitation standards. · Direct and participate in the daily preparation of standard and gourmet food items. · Evaluate the quality of raw food and ensure the quality of the finished products. · Inspection of assigned units to observe quality of food preparation and service; food appearance; and cleanliness and sanitation of production and service areas, equipment, and employee appearance. · Implement culinary production for special events, monotony breakers, and catered functions. · Supervise and participate in the preparation and display of menu items for special functions. · Maintain proper inventory controls for food, supplies, and equipment. Interview, select, train and evaluate supervisory and support staff. · Control revenue and expenses to ensure financial goals. · Ensure the highest level of customer service. · Respond to inquiries and concerns from faculty, staff, and students. · Maintain client policies and procedures. · Other duties as assigned. Minimum Requirements: · Certification by a recognized culinary institution Serve Safe Certified and NYC Food Handlers required. Culinary graduate and experience is necessary. · Demonstrated institutional, hotel, or restaurant culinary skills to include large quantity production. · Must have 3- 5 years of culinary management experience. · Strong leadership, oral and written, Microsoft and computer experience. Good communication skills are required. Working Conditions: · Must be able to remain standing for most of the working hours. Chairs will not be furnished during service time. · Must be able to lift at least 35 pounds. · Must be able to perform respective tasks. · Must be able to work flexible hours and days, and nights. · May be exposed to hot, humid work areas. · May be exposed to sharp instruments and power-driven equipment. · May be exposed to caustic chemicals. The statement herein is intended to describe the general nature and level of work being performed and is subject to change at the discretion of the employer. By signing below, I agree that I have received a copy of this document.
Responsibilities include: People: Comfortable meeting and engaging with new people and exhibiting a warm and welcoming demeanor. Utilize a high level of attention to detail as well as strong interpersonal skills. Have a positive attitude and strong sense of urgency in resolving any issues that arise. Food & Beverage Assist with managing food orders for client and internal meetings in conference rooms and office café spaces. Set-up of conference rooms, pantries and office café spaces in accordance with established protocols. Creative eye and attention to detail for food and beverage set-ups. Advise Catering Manager and Catering Coordinator when supplies need to be ordered for conference rooms, pantries and office café spaces. Re-stock office café spaces and pantries including coffee, snacks, paper goods, utensils and cleaning supplies. Clear conference rooms following each use and ensure they are properly cleaned and sanitized. Wipe down conference room tables, credenzas and/or other food set-up areas and check chairs for any debris. Advise reception team regarding any documents that are left behind for proper disposition. Office Events & Celebrations Support execution of various in-house events including set-ups, food presentation, serving and breakdown. This includes meetings and events starting before or after hours as needed. Communication: Must have interpersonal skills necessary in order to communicate in-person, by email and telephone. Ability to follow instructions effectively from a diverse group of attorneys and staff and provide information with courtesy and tact. Facilities: Clean and maintain conference room, catering kitchen area, pantries and office café spaces. Report furniture or facility problems to the office facilities team in a timely manner. Qualifications: Ability to organize and prioritize numerous tasks and complete them under time constraints. Ability to solve problems by following clearly defined procedures. Ability to determine when guidance or assistance is required from the coordinator or manager relative to daily operations or unusual circumstances. Ability to move and lift up to 40 pounds. Moving about on foot to accomplish tasks, particularly frequent movements from place to place within the unit. Bend, lift, carry, reach/extend arms and hands above shoulder height frequently, or otherwise move in a constantly changing environment. Work may require irregular hours and occasionally requires overtime to perform the essential duties of the position. Experience: High School Diploma or GED required. 2+ years of experience in the food services or hospitality industry - i.e. catering, restaurants, hotels, etc.
Full Job Description Job Summary: Tails of Manhattan Dog Daycare is seeking a Front Desk Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to pawrents and their pups! Responsibilities: - Greet and check-in clients in a friendly and professional manner - Answer phone calls and emails quickly and efficiently and provide accurate information to clients - Handle client inquiries, requests, and complaints promptly and courteously - Client check-out and payment processing - Maintain a clean and organized front desk area - Collaborate with other staff to ensure streamlined services and care - Communicate directly and consistently with upper management regarding daily operations Experience: - Proven experience in a front desk, doggy daycare experience preferred - Strong customer service skills with a focus on client relations - Proficiency in using phone systems, computer software, GMail, and Google Drive - Excellent phone etiquette and strong communication skills This position offers the opportunity to work in a dynamic and engaging environment, interacting with clients and dogs from diverse backgrounds. If you have passion for delivering exceptional service, creating positive client experiences, and most importantly ensuring the happiness and well-being of dogs, we invite you to apply for the Front Desk Agent position. Job Type: Part-time Pay: From $16.00 per hour Benefits: Flexible schedule Schedule: Evening shift Holidays Monday to Friday Morning shift Weekends as needed Work setting: In-person Experience: Front Desk: 1 year (Preferred) Ability to Commute: New York, NY 10022 (Required) Ability to Relocate: New York, NY 10022: Relocate before starting work (Required) Work Location: In person
We are looking for punctual candidates with good time management skills for the position of driver. Drivers are responsible for delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties. Drivers will need to lift heavy objects and load them into their vehicles, requiring upper body strength and physical stamina. Driver Responsibilities: Transporting clients from airports to hotels and vice versa. Carrying out vehicle maintenance checks. Delivering packages to customers in a timely manner. Picking up office purchases or other administrative needs. Utilizing navigation apps to find the most optimal route. Interacting with clients in professional conduct. Working at night and on weekends. Maintaining an organized travel schedule. Ensuring that vehicles have sufficient gas and are always ready for use. Arranging for vehicle repairs when necessary. Updating monthly mileage records. Driving a variety of vehicles, including motorbikes, cars, buses and trucks. Driver Requirements: A valid driver's license. 1-year driving experience. Extensive knowledge of the operating area. Physical strength and ability to lift up to 70 pounds. Excellent organizational and time management skills. Exceptional interpersonal skills. Good verbal communication. Proficiency using GPS devices.
Full job description Vidov West Salons are currently interviewing for a full-time/part-time Salon Coordinator. We are seeking a highly energetic, motivated, and committed individual to provide high-end customer service to our clients. Experience in the customer service industry, such as a salon/spa, hotel, retail, etc... is a plus. Provide an excellent first and last impression, create and maintain client relationships. Candidate must be able to handle pressure, multi-task, in a fast-paced work environment, while meeting the needs of staff and clients. Must possess a professional demeanor, strong work ethic; someone who is punctual, dependable and pro active. Strong communication skills and confidence to handle challenging situations. Ability to multi-task and work either in a team or individual setting. Responsibilities include: Act as the first point of contact with salon customers. A personable approach, and knowledge of company promotions, items in stock, and general salon information is key. Promote and sell services and products, provide recommendations on additional services and/or retail products that would maximize customer satisfaction Greet each customer professionally by name, escort all clients through the salon. Assist salon operations, including but not limited to: answering telephones and scheduling appointments, stocking shelves, sweeping, and other duties as assigned by manager. Job Types: Full-time, Part-time Pay: $17.00 - $20.00 per hour Benefits: 401(k) Employee discount Flexible schedule Paid time off Shift: 10 hour shift 8 hour shift Day shift Night shift Weekly day range: Monday to Friday Weekends as needed Experience: Customer service: 1 year (Preferred) Work Location: In person
Department: Facilities Job title: Maintenance Clerk Reports to: Facilities & Purchasing Manager Classification: Non-exempt Job objective The Maintenance Clerk performs routine and preventative maintenance for the facility. Keeping the office in a presentable manner is very important to the Firm. Therefore, the Maintenance team plays an essential part by restoring and sustaining the operations of the facility for our clients and employees. 1. Vacuum and dust the premises. 2. Clean conference rooms after each meeting: - Remove garbage and clean liners are replaced; polish tables clean chairs; vacuum carpet; clean credenzas (leather and marble); wipe down place mats; remove any plates, coffee, milk or water containers and make sure window blinds are even. - Keep credenza cupboards clean and neatly stocked - When necessary, notify the Facilities Manager of any papers, files or boxes left in the conference rooms. - Advise next shift personnel which conference rooms were still in use at the end of your shift. - Check Meeting Room Manager to keep track of conference room use in order to clean and remove on a timely basis when meeting is over. 3. Keep the office neat and clean at all times. Establish, submit and adhere to a schedule for the following: - Check and tidy bathrooms regularly as needed; make sure toilet seat covers, soap, paper towels and air fresheners are stocked, wipe countertops; sweep bathroom floors. - Clean glass doors, glass on staircases as needed and wipe down the brass along the staircase. - Spot clean cafeteria, convenience copy areas and carpet, as needed. - Pick up and dispose of any trash or empty boxes in the hallways and copy convenience areas. - Ensure garbage cans are emptied and clean liners replaced. - General maintenance, including hanging pictures and moving furniture. - Change any burned-out light bulbs. - Clean wood credenzas and marble at reception and secretarial areas. - Spot clean carpeting, including stairways. - Clean elevator lobby floors, as needed. - Clean closets. - Preventative maintenance (i.e., check door knobs, bathroom fixtures, etc.) - Dust the art work. - General overall cleaning of the entire premises. - Check all Supplemental Units to ensure they are working. - Respond to requests from all employees (i.e., convector issues in parameter offices, move boxes, etc.) 4. Furniture repair and carpentry jobs. 5. Assist with interoffice moves. 6. Clean office/secretarial area for new as well as visiting employees/clients. 7. Notify Supplies Clerk if there is no First Aid kit available for new employee. 8. Report any unfinished work by contractors or building employees to Facilities Manager. 9. Assist with the Hospitality and Supplies Departments, as needed 10. Report any repairs needed to premises to the Facilities Manager. ** Qualifications** High School Diploma or equivalent. Knowledgeable in some carpentry, repairs of furniture, HVAC systems and keeping the grounds in order. Exhibit a personality that demonstrates interpersonal skills to relate well with staff, administration and attorneys. Position Type/Expected Hours No travel is expected for this position. Full-time, Monday through Friday, 8:00 a.m. to 4:00 p.m., with occasional overtime. Physical requirements Heavy lifting and some repairs. Direct reports Not a supervisory position. Salary 40,000- 45,000
HELP USA has a portfolio of over 40 separately located sites and programs, primarily in the Greater New York City area, that provide transitional housing and other services for families and single adults experiencing homelessness as well as homelessness prevention and domestic violence programs. There is tremendous variety in HELP’s portfolio of programs, including idiosyncratic buildings with significant maintenance requirements. We’re currently seeking a Senior Vice President of Facility Operations who will report directly to the Chief Operating Officer. You will oversee preventive and corrective maintenance, capital projects for all properties in the portfolio, and safety and security. You’ll be responsible for direct oversight of a team of 2-4 key staff including, but not limited to, - Director of Field Coordination who indirectly oversees the site Maintenance Directors, ensuring consistent standards of building maintenance operations, managing preventive maintenance, and overseeing improvement and infrastructure projects. - AVP of Safety and Security who also indirectly oversees the site Safety Directors, ensuring consistent standards of safety operations, preventive aspects of security, and fidelity to City, State, and/or Federal safety standards. Your responsibilities will include: - Implementing best practices and industry standards for all aspects of physical plant management with emphasis on onsite maintenance work as it relates to the development of scope of work, overseeing vendor and contractor selection, managing the sealed bid process, arranging the schedule for proposed work, and ensuring work is completed on schedule and within budget. - Serving as agency expert and key stakeholder amongst architectural firms and general contracting companies for overseeing construction and renovation projects, including preparation of project cost estimates, work scopes, RFPs, and bid/contract documents. - Developing and/or engage with digital systems that provide services through an on-line platform to include, but not limited to, work orders, sign-in process, bed roster, client wellness checks, etc. - Reviewing key metrics and reports by utilizing the digital system to help run day-to-day operations. - Conducting routine site visits to ensure maintenance operations are running smoothly and address site specific concerns and provide recommendations for improvement. - Providing guidance for day-to-day management of systems and coordination between various departments with the Director of Field Coordination. - Developing policies and procedures for facilities management and creating effective communication, management, and reporting systems as needed. - Ensuring timely preparation and monitoring of executive-level departmental reports, i.e budget reports, project status & schedules, violation status reports, and inspection reports. - Reviewing and approving emergency repairs, proposals, and invoices. - Interacting with various high-level city and state agency officials involved in inspecting and regulating HELP properties and programs, including, but not limited to, NYC DHS, NYC HPD, NYC DOB, and OTDA. - Accomplishing organizational goals by accepting ownership for new and different requests/special projects to add value to departmental performance. - Directing and prioritizing work resources including strategic decisions regarding insourcing and outsourcing of skilled trade resources. - Reviewing Maintenance and Safety Director new hires, transfers, and terminations. - Overseeing site safety compliance and maintenance and safety-related incident reports. - Ensuring that all fire and safety equipment is functioning properly. - Participating and representing the agency in industry/professional networking opportunities and events. - Ensuring that all safety and maintenance personnel are aware of HELP USA's philosophy, funder policy, and procedures. - Conducting confidential investigations as directed. - Conducting monthly Operational Maintenance and Safety Director meetings. - Maintaining the New York State Security Guard Registration. - Assisting in the annual performance appraisal evaluations of Maintenance and Safety Directors. - Interfacing with executive management on matters of policy and procedures related to Safety and Maintenance personnel and the respective Departments. - Ensuring that the Maintenance and Safety Department's needs, goals, and mission meet the needs of all clients, personnel, and physical plants. You’re a great fit for this role if you have: - Bachelor’s Degree preferred but a combination of relevant course work and at least seven years of experience in Facilities Management with an organization that has a diverse portfolio will be considered. - Strong project management and construction management skills and experience required. - Ability to analyze and resolve highly difficult problems, integrate information from multiple sources, utilize creative thinking, and exercise considerable judgment and resourcefulness. - Knowledge of and experience with shelter operations, NYC DHS requirements, and other applicable regulatory agencies. - Ability to take initiative, work independently with minimal supervision, and follow through to completion. - Strong interpersonal skills enabling effective interactions with landlords, contractors, repairmen, regulatory bodies, city, and state inspectors, etc. - Strong organizational skills, with the ability to multitask and manage frequently shifting priorities. - Team player with the ability to interface effectively with all levels throughout the organization. - Outstanding oral and written communication skills. - Outstanding computer literacy, particularly with Microsoft Office applications. We Have GREAT BENEFITS! - Health insurance through Cigna, including dental and vision with an option that covers entire family with minimal employee contribution. - Generous Paid Time Off! - 401k with Company contribution even if employee doesn't contribute. And More! Who We Are At HELP USA, we work to ensure that everyone has a place to call home. We’re a large provider of homeless services serving at-risk populations including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors. With an annual operating budget approaching $130 million and 1,200 employees working in approximately 40 sites and programs, we have helped over 500,000 people facing homelessness and poverty to build better lives. We see housing as the beginning of a community-building effort, not the endpoint. And we envision a world where safe and stable housing is a starting point for everyone. We hope that you will consider joining our team in the fight against homelessness.
We are looking for punctual candidates with good time management skills for the position of driver. Drivers are responsible for delivering packages to clients in a timely manner, working on nights and weekends and ensuring that vehicles are always ready for use, among other duties. Drivers will need to lift heavy objects and load them into their vehicles, requiring upper body strength and physical stamina. Driver Responsibilities: Transporting clients from airports to hotels and vice versa. Carrying out vehicle maintenance checks. Delivering packages to customers in a timely manner. Picking up office purchases or other administrative needs. Utilizing navigation apps to find the most optimal route. Interacting with clients in professional conduct. Working at night and on weekends. Maintaining an organized travel schedule. Ensuring that vehicles have sufficient gas and are always ready for use. Arranging for vehicle repairs when necessary. Updating monthly mileage records. Driving a variety of vehicles, including motorbikes, cars, buses and trucks. Driver Requirements: A valid driver's license. 1-year driving experience. Extensive knowledge of the operating area. Physical strength and ability to lift up to 70 pounds. Excellent organizational and time management skills. Exceptional interpersonal skills. Good verbal communication. Proficiency using GPS devices.