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Who we are: K Health is venture-backed, fast-growing startup with a mission to use the power of Artificial Intelligence (AI) to get everyone access to higher quality healthcare at more affordable costs. We’re looking for mission driven individuals to join our team and help us eliminate healthcare inequalities to build a better and healthier future. Featured most recently in Forbes and Business Insider as a leading AI startup, K Health is a telehealth company that harnesses the power of technology to help provide the smartest digital healthcare platform to patients, hospital systems, and providers across the United States. Our AI powered application helps bring together the knowledge of thousands of doctors and anonymous medical data to provide the highest quality care to our patients. We offer a free symptom checker, 24/7 access to board-certified doctors, ability to refill prescriptions from your phone, and more. All within one application - no insurance or preauthorization required. K Health was founded in 2016, and has partnered with visionary and leading hospital systems and providers such as Cedars-Sinai, Mayo Clinic, and Elevance Health. Join us on our mission to help provide better healthcare for less. About the role: We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. This role will be an in person role with the opportunity to work remotely in the future. Must be flexible including nights, weekends and some holidays. Core Competencies: Hospitality: ​​Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement. The ideal candidate will have a patient first mindset. Accountability: Care Concierge agents take responsibility for the patient and provider experience, follow through on commitments and hold themselves to delivering high-quality results.The ideal candidate will be able to work independently to contribute to the team’s goals. Enterprising: Care Concierge agents demonstrate resourcefulness, initiative and drive to tackle their work energetically and with curiosity.The ideal candidate has a “get it done” attitude. Professionalism: Care Concierge creates a positive and productive work environment for themselves and others. They achieve this by communicating with clarity and conciseness, actively listening and responding timely to requests.The ideal candidate is responsible and takes their work seriously. Collaboration and Feedback: Care Concierge agents work effectively with others towards shared goals, value different opinions and perspectives, are willing to assist others when needed and are flexible and willing to adjust to changing circumstances. The ideal candidate works with their team to support the overall patient experience of the clinic. What you'll be doing: - Patient Experience Management - Develops close relationships with and serves as primary point of contact for patients - Onboards patients and validate insurance and IDs within department SLA requirements - Schedule appointments, follow-up visits and support the patient in navigating care outside of the virtual clinic - Maintain detailed records of patient interactions and progress to ensure accurate information across all systems - Communicate effectively and proactively with patients, providers and co-workers to facilitate care - Ability to build relationships with different types of people, including clients, organization members, and health care providers - Initiate outreach and missed appointment procedures - Maintain strict confidentiality in accordance with HIPAA policies - Patient & Provider Product Support - Act as an expert on the Clinic App and related systems, processes and tools - Handle multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email) - Monitor Provider schedule adherence and performance within department’s SLAs - Troubleshoot and document technical issues for patient resolution - Act as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience What we're looking for: - 1+Years in Healthcare/Hospitality experience - Team player in a small, supportive environment. - Ability to work with phone, chat, sms and email communication. - Empathetic, trustworthy, and passionate about patient care. - Organized and flexible: handle changing needs with ease. - Tech-savvy: troubleshoot and explain to patients. - Experience with Epic, Salesforce, G-Suite, Jira, and Slack - High school diploma (associate's/bachelor's in healthcare preferred). - This role is hourly, below compensation is the suggested annual gross pay. - This will be an in-person/in-office Benefits & Perks: - Hybrid work schedule with weekly lunches and stocked fridges - Monthly social committees for company events - 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days - Stock options for every full-time employee - Paid parental leave - 401k benefit - Commuter Benefits - Competitive health, dental, and vision insurance options Compensation: $40,000 - $50,000 USD

Description The Research Program Coordinator I assists in the development of research protocol designs, management, data analyses and assistance to Principal Investigators with the preparation of basic sciences research activities. This position is responsible for laboratory research administration. Responsibilities Provides assistance and consultation on basic research methodologies and statistical analysis issues. Participates in the primary analysis of evaluation datasets. Documents and records observations on progress of research, investigations, and data per regulatory requirements and MSMC protocols. Assists Principal Investigators (PI) and study team members offers guidance on research methods and techniques. Provides assistance to the Principal Investigator or Research Manager on grant applications. Completes all Institutional Animal Care and Use (IACUC) and other regulatory applications and renewals. Develops policies and procedures within area of responsibility. Maintain a working knowledge of regulations and policies related to animal welfare most importantly the Animal Welfare Act, Animal Welfare Act Regulations, PHS Policy, USDA, and the Guide for the care and Use of Laboratory Animals. Participate in Research Administration IT training sessions of eIACUC protocol submission portal to assist with IACUC related queries. Perform pre-review screening of research protocols submitted tor the IACUC Ensure oversight of research laboratories and vivarium by assisting in an administrative capacity with the performing of periodic and semiannual inspections. Participates in conferences, meetings and seminars concerning research and surveillance projects. Collaborates with fellows on research projects and papers to be published. Performs other related duties. Performs daily, weekly, and monthly congruency/comparative reviews of research described in the protocol experimental design vs. the research described in the extramural grant application Maintains meticulous records of congruency reviews that have been performed Assists the Director of the Office of Animal Care, Use and Welfare (OACUW) with planning and participation in Basic Sciences Edition of the Mount Sinai Clinical Research Forum Assists the OACUW Director with the IACUC new board member training and documentation of such training. Assists the IACUC Chair where required. Qualifications Bachelor's degree or higher in a relevant field Certification in IACUC Administration (CPIA) preferred 4 years of experience in a research setting Experience Requirements 4 years of research experience (5 years if no Masters degree) in data management and study coordination in healthcare or basic research. Computer Skills MS Office Suite (intermediate), Excel (basic) General Skills and Competencies · Excellent written and oral communication skills · Excellent teaching skills · Exceptional attention to detail and accuracy · Comprehensive scientific and clinical background · Demonstrate exceptional ability to prioritize and organize to meet deadlines while managing multiple projects · Ability to work on complex issues, analyze and communicate professionally with individuals at all levels of the institution (e.g., Dean, Faculty, Research personnel, etc.) · Ability to work independently (ensuring all responsibilities are met) · Decision-making skills required with the ability to determine matters that require deferral to senior leadership · Demonstrate emotional intelligence (EQ) while managing high level tasks and time constraints · Ability to maintain neutrality and professionalism while working with individuals with varying skill levels. · Strong interpersonal skills with the ability to work with team members on individual and group projects · Ability to maintain detailed record keeping of IACUC and related documentation Level of Physical Activity Required: Light Moderate Heavy Describe Work Environment : Clinical, Laboratory, Administrative

Job Description: The Music Therapist will be working within a Multi-disciplinary Team to assess, develop and implement an appropriate inter-disciplinary Individualized Education Program (IEP) for the students within their caseload. The student population is primarily non-verbal and non-ambulatory (in a wheelchair) who have a brain injury or brain-based disorder. In addition, it is critical to be part of the research efforts surrounding his or her assigned students as well as the organization’s research efforts. Successful attributes include a strong strategic focus, individual leadership in an environment that promotes innovation and continuous improvement, effective communication with key constituents and stakeholders, and accountability for results. Job Responsibilities: - Evaluate a student's functional status using validated standardized clinical assessment tools on eval, quarterly and as needs basis - Establish treatment goals based on parent input and clinical decision making based on standardized assessment tools - Plan, implement and successfully modify POC as needed based on standardized assessments and evidence based as well as data driven treatment outcomes - Prepare and modify Individualized Education Programs (IEP’s) in a timely manner - Coordinate treatment strategies with the interdisciplinary student team - Provide instruction and education to patient, family, and caregivers to improve quality of care and enhance student outcomes - Participate in multidisciplinary patient care conferences and team meetings - Provide accurate, timely documentation of treatment (session notes), weekly and quarterly reports, any/all student-care specific forms - Participate in appropriate, approved educational and clinical research activities - Collaborate within a multi-disciplinary/inter-disciplinary team including each student’s special education teacher and therapy team of speech therapists, physical therapists, teachers of the visually impaired, deaf/heard of hearing, assistive technologists, occupational therapists, nursing, research assistance/paraprofessionals, neuropsychologist, social workers - Collaborate with parents as necessary and involve them in their child's activities and progress on a regular basis - Utilize a multi-sensory approach incorporating art, music and technology to design lessons/treatment plans to increase students’ communication, social, and life skills - Must attend and demonstrate active participation in all mandatory trainings - Assist in the development and implementation of educational modules for staff in-services and accrediting bodies to include IACET (International Accreditors for Continuing Education and Training). - Maintains a safe, clean, and healthy working environment for students and staff by complying with procedures, rules, and regulations. - Maintains confidentiality for school records based on HIPAA/FERPA. - Other discipline-specific responsibilities e.g.environmental music based on organizational needs (service delivery, research, continuing education) Research and Innovation Duties: - Prepare and submit IEP reports with media (quarterly) - Prepare and submit session notes within session (daily) - Seizure-like event reporting with media (promptly submitted, as applicable to the student) - Grand Rounds to include: preparing slides according to provided format, attending GR training meetings (ongoing), attend practice session (as scheduled), giving formal GR presentation (quarterly), and being confident in describing & scoring assessments (semi-annual hands-on practicum or quiz) - Participation in regular iBRAIN Innovation (3 times a year) meetings (as scheduled) - Help RA/Para fully understand their student's IEP & heighten their ability to formulate in-depth student-specific research questions - Complete iBRAIN Research Integrity annual training - For Continuing Education, annually identify 3+ knowledge gaps or competency areas Minimum Qualifications: - Must have bachelor's degree in music therapy - Must have valid Music Therapist-Board Certification (MT-BC). - Must have 2 years of clinical experience working with children with brain-based disorders and neurological involvement. - Must have excellent communication skills. - Must be capable of lifting a minimum of 50 pounds independently. - Must be detail-oriented, focused, highly motivated, and able to work as part of a team. - MUST HAVE A SENSE OF HUMOR. Research experience is preferred. Benefits: - Health insurance - Dental insurance - Vision insurance - Paid time off - Transportation Management Account Job Type: Full-time / In-person Hours: Monday through Friday, typically 8.30 a.m. to 5.00 p.m Salary Range: $55,000 to $65,000 (based on experience)