San Jose
Start Now. Play Forever. Ace Pickleball Club (APC) is one of the fastest-growing indoor pickleball franchises in the country. Our San Jose location will feature 11 premium courts in a fully climate-controlled facility, equipped with PlaySight on-court technology for instant replay and live streaming—delivering an exceptional pickleball experience. Our mission is to expand the sport of pickleball by inspiring new players and providing enthusiasts of all skill levels access to a welcoming community, optimal playing conditions, and opportunities for growth. We’re building a community, not just a club. Our members of all ages and skill levels come to learn, play, and compete through open play, clinics, leagues, tournaments, and social events. We’re looking for an energetic, people-first General Manager to build and lead our San Jose club from the ground up. About the Role As General Manager, you are the face of the club. You set the tone for the member experience, build and develop your team, and ensure the business runs at its best. You lead by example, know members by name, make people feel welcome the moment they walk in, and take pride in creating a community people genuinely love being part of. This is a full-time, on-site leadership role with significant autonomy and room to grow with the brand. What You’ll Do Champion the Member Experience • Deliver exceptional hospitality and model that standard for your entire team, • Anticipate member needs, not just respond to them, • Act on member feedback with a clear, timely action plan, • Monitor membership retention trends, • Oversee local marketing, lead generation, and new member inquiry follow-up, • Manage promotional communications and monthly member newsletters Lead and Develop Your Team • Own the full hiring, onboarding, training, and development cycle for club staff, • Foster a culture of respect, open communication, and genuine teamwork, • Conduct quarterly team evaluations against established performance standards, • Be a visible, accessible presence on the club floor Run a Tight Operation • Manage the Point-of-Sale system, including item setup, pricing, and reporting, • Meet revenue targets and maintain sound accounting and financial controls, • Oversee payroll tracking, inventory management, and expense monitoring, • Plan and execute corporate events, leagues, clinics, and social programming, • Maintain a safe, clean, and well-maintained facility through regular inspection and maintenance schedules, • Support and troubleshoot club technology, including pickleball software, PlaySight cameras, A/V systems, and Office 365 What We’re Looking For • Management experience in fitness, sports clubs, hospitality, or restaurant operations, • Genuine enthusiasm for pickleball, fitness, or racquet sports, • A proven track record of driving membership growth and community engagement, • Strong leadership skills—you develop people, not just manage them, • Excellent verbal and written communication skills, • Highly organized with the ability to juggle multiple priorities without missing details, • Comfortable with POS systems, CRM platforms, and A/V technology, • Proactive problem-solver with sound decision-making instincts Compensation & Benefits • Competitive salary, • Performance bonus, • Paid Time Off, • Health stipend, • Complimentary club membership, • Discounts on food & beverage and pro shop merchandise