Customer Service Coordinator
25 days ago
Lakewood
Job Description Why work with us? • Learn from the best – Work alongside seasoned experts certified by GAF, Owens Corning, CertainTeed, James Hardie, and Andersen., • Be part of excellence – Our team’s dedication has earned the “Best of the Best” award and the prestigious GAF 3-Star President’s Club recognition., • Pride in craftsmanship – We only use top-quality products and uphold the highest installation standards in the industry., • Career growth & stability – Join a respected, long-standing company with a proven track record since 1982., • Highly organized and detail-oriented; errors are rare because you double-check and think ahead., • Proactive: you anticipate what the operations team or customers need, rather than waiting always to be told., • A strong communicator—both written and verbal. You can communicate with customers, vendors, and colleagues with professionalism., • Detail-oriented, organized, and enjoy helping customers while supporting a busy service and repair team., • Customer-focused: you understand that in remodeling/exteriors, customers often need clarity, reassurance, and thoughtful communication. BENEFITS OFFERED: • Medical and Dental Insurance - 100% of the employee premiums are company-paid, • Vision Insurance, • 401(k) with Employer Match, • Paid Time Off, • Paid Holidays, • Employee Assistance Program (EAP), • Flexible Spending Account (FSA), • Life Insurance, • Professional Development Assistance, • Bonus Opportunities WHAT YOU’LL DO: • Take inbound calls from customers to enter, create, and update work orders for service/repair work orders., • Obtain all information to accurately assess services and repairs that are needed, pricing certain repairs over the phone., • Perform timely follow-ups on previously sent estimates and proposals., • Routinely monitor voicemails and emails, responding in a timely manner, and forwarding to appropriate departments when necessary., • Upload photos from homeowners, technicians, and/or Google searches to work orders in ServiceTitan CRM., • Research in multiple archive systems for color matches and materials., • Oversee and maintain daily scheduling for next day’s services – utilizing basic knowledge of the state of NJ to plan routes, utilizing Excel, CRM, and Google maps., • Monitor customer service shared email inbox – address emails in a professional and timely manner., • Confirm proposal acceptances and convert estimates to jobs in the ServiceTitan system., • Communicate with accounting for deposits., • Contact warehouse or inventory teams as needed for materials for repair jobs., • High school diploma or general education degree (GED), or one to three years related experience and/or training, or equivalent combination of education and experience., • Prior experience scheduling and dispatching highly preferred., • Proficiency in using software tools: ServiceTitan (or similar), Microsoft Office (Excel, Word, Outlook), and scheduling/calendar tools., • Strong organizational, record-keeping, and time-management skills., • This position requires full-time, on-site presence in our offices., • Applicants must be legally authorized to work in the United States at the time of application., • We are unable to sponsor or take over sponsorship of a U.S. Employment visa (e.g., H-1B) for this position.