FITNESS MANAGER-PERSONAL TRAINING DEPT. : Flash Fitness Medford, MA
2 months ago
Medford
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Free uniforms, • Health insurance, • Paid time off Key Responsibilities Team Leadership & Management • Recruit, hire, and onboard all Personal Trainers., • Provide ongoing coaching, development, and performance evaluations to ensure trainers deliver high-quality sessions and maintain professional standards., • Conduct monthly 1-on-1 meetings with each trainer to review performance, goals, client experience, and development needs., • Oversee all Personal Training programming to ensure trainers are delivering structured, goal-based workout plans for every client., • Ensure trainers consistently follow department standards, including:, • Showing up on time and prepared for sessions, • Providing clients with written, progressive programs, • Tracking client progress through measurable data, • Following proper session structure, cueing, and safety procedures, • Maintaining high levels of communication, professionalism, and accountability, • Create weekly schedules, ensure trainers' availability is updated, and maintain appropriate staffing levels to meet member demand., • Foster a team culture built on professionalism, energy, member engagement, and continuous improvement. Sales & Consultations • Conduct Personal Training consultations with prospective clients and convert them into active PT clients., • Coach trainers on effective consultation delivery, communication, and follow-up strategies., • Track daily, weekly, and monthly PT sales metrics and ensure goals are met or exceeded., • Ensure all leads are followed up with promptly, and hold trainers accountable for consistent communication and conversion., • Partner with the General Manager to create PT promotions, challenges, and retention strategies. Small Group Training (SGT) Management • Oversee all SGT classes, ensuring schedules meet member demand and classes are coached effectively., • Train and certify PT staff to lead SGT classes with consistency, energy, and proper programming., • Manage SGT attendance, member feedback, and class performance metrics., • Ensure SGT programming is updated regularly and aligns with club standards. Operational Excellence • Maintain compliance with all safety procedures, club policies, and training standards., • Ensure high PT floor presence from the training team, promoting engagement and approachability., • Manage PT billing, session usage, package renewals, and client retention procedures., • Monitor PT equipment and training spaces to ensure cleanliness, organization, and functionality., • Maintain accurate reporting for sessions, revenue, trainer performance, and department KPIs. Member Experience • Ensure every PT client receives a professional, goal-oriented, and customized training experience., • Resolve client concerns quickly and ensure high retention through exceptional service., • Support general club operations as needed to enhance overall member satisfaction. Qualifications • Certified Personal Trainer (NASM, ACE, ACSM, or equivalent)., • 13 years of personal training experience; leadership or management experience preferred., • Strong understanding of fitness programming, behavior change, and consultative sales., • Excellent communication, leadership, and customer service skills., • High level of professionalism, organization, and accountability. Performance Metrics • Personal Training revenue (monthly/quarterly targets)., • Consultation-to-sale conversion rate., • Trainer productivity and session utilization., • SGT attendance and growth., • PT client retention and overall member satisfaction.