Customer Service Representative (Remote)
2 months ago
Central Business District, Houston
Smart Merchant Payment is a leading provider of payment processing solutions for businesses of all sizes. We are committed to delivering exceptional service and innovative financial products to our clients. We strongly believe in taking care of our employees, and that starts with exceptional training and support. We are a dynamic and forward-thinking company dedicated to providing our employees with the best possible support and resources. Our commitment to excellence extends to every aspect of our organization, and we are looking for a Customer Service Representative who shares our passion for delivering top-notch service. Job Description:
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued clients, providing timely and effective solutions to their inquiries and issues. Key Responsibilities:
• Respond to customer inquiries via phone, email, and chat in a professional and courteous manner
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction
• Provide accurate information about Aeon Payment Services’ products and services
• Process payments and handle account-related tasks as needed
• Maintain detailed and accurate customer records
• Escalate complex issues to senior team members or supervisors when necessary Qualifications:
• High school diploma or equivalent; some college education preferred
• Proven experience in customer service or a related field
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to handle sensitive information with confidentiality
• Proficiency in Microsoft Office and familiarity with CRM systems
• Basic understanding of financial products and services is a plus **Benefits: **
• Full-time, remote position offering flexibility.
• Ongoing training and support to enhance your skills.
• Bi-Weekly pay and performance bonuses.
• Benefits package including Health, Life, Retirement.
• Opportunities for career growth and development.
• A positive and inclusive work environment.
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