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  • Case Managers (Elm Street)
    Case Managers (Elm Street)
    5 days ago
    $22 hourly
    Full-time
    Paterson

    Job description: We have (2) Case Manager opportunities at: 1. Elm Street Apartments is a supported housing program for youth ages 18-21 at risk youth and are either homeless or aging-out of foster care;, 2. Independence House supported housing program for youth ages 18-21 at risk youth and are either homeless or aging-out of foster care We are seeking a dynamic individuals to serve as a Case Managers. The responsibilities include: Serving as a member of the location's team committed to helping young people build on existing assets to make positive choices about their health and well-being, academic achievement and interaction with others. Coordinating the implementation of Individual Service Plans (ISP) for each youth in accordance with agency ISP planning policies and procedures. Establishing and monitoring the methods used to teach the youth new skills as per individual ISP’s and works with program staff to provide services in accordance with established methods. Coordinating and linking each youth to off-site support services as defined in ISP. Planning the transportation for the youth’s participation in off-site services. Completing all case management documentation and reports and maintaining individual youth files. Reviewing medication logs daily. Conducting weekly audit of medication logs to ensure compliance with medication administration policy. Implementing behavior modification plans established by the team to address discipline issues and the consumer’s lack of adherence to program rules, as needed. Prospective applicants must have a Bachelor’s Degree or Master’s Degree in social work or human services related field; one to three years of experience working with young adults and adolescents, particularly at-risk individuals; excellent organizational skills; demonstrated leadership ability and sound judgment; ability to work effectively as a member of a team; ability to work collaboratively with community resources; excellent interpersonal, verbal and written communication skills; and a valid driver’s license. Computer skills are also essential, with experience with Microsoft Word, and Excel, preferred. Attractive benefits package will be provided. Job Type: Full-time Benefits: Dental insurance, Health insurance, Life insurance, 403(B), Paid time off, Retirement plan, and Vision insurance.

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  • Business Development Consultant
    Business Development Consultant
    6 days ago
    Full-time
    Elizabeth

    BDC Representative (English/Spanish) – In-Person Monday through Saturday · 10am to 5pm Location: Elizabeth, NJ Overview We are seeking an energetic, customer-focused BDC Representative to join our used car dealership team in person. The BDC Rep will be responsible for handling inbound leads, making outbound calls, setting appointments, and building relationships with potential customers to drive traffic to the dealership and support sales. Key Responsibilities: • Handle inbound phone calls, internet leads, and chat inquiries from potential customers., • Make outbound calls to follow up with internet leads, past customers, and unsold showroom traffic., • Set and confirm appointments for the sales team., • Maintain excellent product knowledge of available vehicles, specials, and financing options., • Enter and update customer information in the CRM system., • Send professional email/text follow-ups to increase appointment show rates., • Provide a positive first impression of the dealership through excellent communication., • Meet or exceed weekly/monthly goals for calls, appointments, and leads., • Work closely with the sales team and management to ensure a smooth handoff of customers. Qualifications • Prior experience in automotive BDC, call center, or customer service preferred., • Strong verbal and written communication skills in English (Spanish bilingual is a must)., • Comfortable making high-volume outbound calls daily., • Basic computer and CRM proficiency., • Positive attitude, strong work ethic, and ability to work in person as part of a team in a fast-paced dealership., • Reliable transportation to our Elizabeth, NJ location., • Ability to handle rejection professionally and remain motivated. Compensation • Base salary + performance bonuses based on appointments shown/sold., • Opportunities for career growth within the dealership.

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  • Employment Specialist - School Based Youth Services Program
    Employment Specialist - School Based Youth Services Program
    5 days ago
    $35000 yearly
    Full-time
    Paterson

    Job description: The School-Based Youth Services Programs at Clifton and Passaic Valley High Schools are comprehensive, one-stop shopping programs designed to assist students prevent and combat problems affecting their personal, academic, social, emotional, and physical development in order to ensure that students graduate, become employable or continue their education, and are physically and mentally healthy and drug-free. The Employment Specialist is a full-time position, working 20 hours per week at each school, providing employment services and coordinating with existing employment services. The responsibilities include: • Serving as a member of a team committed to helping young people build on existing assets to make positive choices about their health and well-being, academic achievement, and interaction with others., • Identifying or conducting appropriate job training programs, assisting in job searches, developing and maintaining a database of local employment opportunities., • Coordinating with employment programs including those provide through the schools and the Workforce Investment Board (One-Stop Center)., • Overseeing program-based employment initiatives., • Assisting the Program Directors in maintaining and building relationships with the schools and community collaborators., • Assisting in data collection for evaluation purposes. Prospective applicants must have knowledge of the philosophy of Positive Youth Development; the ability to work collaboratively with school and program resources; and the ability to communicate effectively, both orally and in writing. Bilingual (Spanish) skills are preferred. Computer skills are also essential, with experience with Microsoft Word, Access, and Excel, preferred. Bachelor’s degree required with previous experience working with adolescents. Attractive salary and benefits package will be provided. New Jersey Community Development Corporation is an Equal Opportunity Employer. Job Type: Full-time Benefits: Dental insurance, Health insurance, Life insurance, 403(B), Paid time off, Retirement plan, and Vision insurance.

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  • Sales Representative – Health & Beauty Products Full-Time
    Sales Representative – Health & Beauty Products Full-Time
    19 days ago
    $50000–$80000 yearly
    Full-time
    Montvale

    Company Overview We are a U.S.-based global distributor specializing in premium Health & Beauty, Personal Care, and Wellness products. With headquarters in the United States and worldwide shipping capabilities, we supply hundreds of brands to retailers, wholesalers, and online sellers across the globe. As we expand into Asia, we are hiring a motivated Sales Representative to join our China team. Position Overview This is a full-time, in-office position The Sales Representative will introduce our company to potential buyers across Asia, build strong business relationships, and support the sales process from initial contact through onboarding. Our U.S. team will provide full training on our product catalog, pricing, logistics, and sales procedures. Key Responsibilities • Identify and contact potential clients across Asia (retailers, wholesalers, online sellers, distributors)., • Introduce our company, product lines, and global distribution services., • Build and maintain long-term customer relationships., • Schedule meetings, follow up on leads, and coordinate communication with our U.S. team., • After training, manage full sales cycles including presenting products and pricing., • Keep organized records of outreach, leads, and activity., • Represent the company professionally in the Asian market., • Qualifications, • 1+ years of sales experience (Health & Beauty or FMCG is a plus)., • Strong communication and relationship-building skills., • Comfortable with outreach and introducing the company to new clients., • Ability to learn our product lines and logistics process., • Fluent in both English and Chinese — spoken and written (must)., • Motivated, reliable, and able to work independently and as part of a team., • Basic computer skills required., • Fluent in both English and Chinese — spoken and written (must).

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  • Data Entry Clerk
    Data Entry Clerk
    21 days ago
    $20–$30 hourly
    Full-time
    Greenpoint, Brooklyn

    The Opportunity in this position: • Continue to provide a high degree of work life balance., • Highly flexible with working hours!, • Work with One of the oldest organizations in the US!, • Easy to work with team, dedicated to the mission, encourage positive attitude across the organization!, • Learn from the best! Will have a good mentor to learn all aspects of the business from. Core Responsibilities: • Transfer data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners, • Type in data provided directly from customers, • Create spreadsheets with large numbers of figures without mistakes, • Verify data by comparing it to source documents, • Update existing data, • Retrieve data from the database or electronic files as requested What We Value/Qualifications • High School Diploma or equivalent., • Have worked with Pivot Tables in excel or willingness to learn., • Good and fast learning ability., • Have a go getter attitude and not afraid to make mistakes., • Have worked in an accounting setting or willingness to catch up. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. Jobsandremote is dedicated to building a diverse, inclusive, and authentic workplace. if you’re excited about this role, but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

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  • BDC Sales Representative
    BDC Sales Representative
    21 days ago
    Full-time
    Linden

    The BDC Sales Representative is responsible for managing inbound and outbound calls, online inquiries, and customer follow-ups to generate sales opportunities for the dealership. This role focuses on building strong customer relationships, scheduling appointments, and supporting the sales team to achieve company targets. Key Responsibilities: Handle inbound calls, emails, and online inquiries from potential and existing customers. Make outbound follow-up calls to generate leads, confirm appointments, and re-engage past prospects. Provide information on vehicle inventory, pricing, promotions, and dealership services. Schedule appointments for customers to visit the dealership for test drives or consultations. Maintain accurate records of customer interactions in the CRM system. Follow up with customers after their visit to ensure satisfaction and encourage future business. Work closely with the sales team to ensure smooth handoff and communication. Meet daily, weekly, and monthly performance targets (calls, appointments set, show rate, etc.). Deliver excellent customer service that supports dealership reputation and retention. Qualifications: Previous experience in customer service, telemarketing, call center, or sales preferred. Strong communication and interpersonal skills. Ability to handle a high volume of calls professionally. Basic knowledge of automotive sales is a plus but not required. Proficient with computers and CRM systems. Highly organized, goal-driven, and able to work in a fast-paced environment. Bilingual abilities (especially Spanish) are an advantage if applicable.

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  • Delivery Driver
    Delivery Driver
    24 days ago
    Full-time
    Kearny

    ABOUT THE JOB Do you know why Domino's Pizza hires so many drivers? Well, aside from the fact that our delicious pizza is the perfect solution for dinner for families all across the nation - we do it because we can. What do we mean by that, you ask? We mean that we offer a great flexible schedule that offers the hours you're looking for. That means you're free when you need to be. You'll have plenty of time left over for school, to hang with your friends, or whatever. Even if you need a second job for some extra cash, Domino's Pizza is the perfect place for you. Right now Domino's is looking for qualified drivers to staff stores in your area. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, apply online. We're bound to have just the thing for you. JOB REQUIREMENTS AND DUTIES You must be 18 years of age and have a valid driver's license with a safe driving record meeting company standards as well as access to an insured vehicle which can be used for delivery. You should possess navigational skills to read a map, locate addresses within designated delivery area and must be able to navigate adverse terrain including multi-story buildings. . ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! QUALIFICATIONS General job duties for all store team members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Take inventory and complete associated paperwork. Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. WORK CONDITIONS Exposure to Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. PHYSICAL REQUIREMENTS including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking For short distances for short durations. Surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Sitting Paperwork is normally completed in an office at a desk or table. Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Qualifications Must have license for 2 year Must have Vehicle Additional Information At Domino's, we are a brand of honesty, transparency and accountability and we want exceptional people like you to join our team! We have continued to prove we “Put our People First” by making sure our work environment is safe and provides stability for you as a team member. The brand continues to deliver the “Power of Possible” to local Domino’s store owners, 90% of which started as delivery drivers and pizza makers in our stores!

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  • Education Specialist
    Education Specialist
    1 month ago
    $24–$27 hourly
    Full-time
    Forest Hills, Queens

    We are seeking an Education Specialist to support the Queens Childcare Network (QCCN). The primary role of the Education Specialist is to build strengths-based relationships within our network of licensed in-home childcare providers. This role focuses on guiding and supporting our family or group family daycare providers by coaching them on play-based instruction in accordance with Department of Education (DOE) curriculum. PRIMARY RESPONSIBILITIES: • Serve on a team supporting a network of regulated in-home childcare providers serving 500+ children ranging in infancy to 12 years of age., • Assist in the launching of a new NYC DOE contract for the EarlyLearn and 3K Programs., • Provide effective guidance to ensure effective services to QCH's 45+ affiliated family and group family childcare providers., • Collaborate with the QCCN Education Director, Family Support Worker, and Health Monitors to meet the needs of all children and families., • Provide twice monthly strength-based practice-based coaching to up to 17 affiliated providers as they implement a mixed-age curriculum., • Adapt and provide guidance to affiliated providers on the implementation of an evidence-based curriculum for mixed-age group settings that meets the individual needs of all children., • Review and adapt appropriate curriculum with affiliated providers that foster hands-on developmentally appropriate and relationship-based interactions with all children., • Assist affiliated providers gathering observations of children and entering child assessment data in a timely manner and support its use for curriculum and lesson planning., • Document all coaching sessions aligned with the DOE’s Early Childhood Framework for Quality (EFQ)., • Assist in ongoing outreach, enrollment, and all other administrative tasks., • Support QCCN Education Director in coordinating all required professional learning days throughout the year., • Maintain relationships with community partners who provide mental health, special needs, and other support services for all affiliated providers and families., • Participate in weekly Network team meetings and applicable NYC DOE Trainings and Meetings., • Assist in the facilitation of monthly Network Professional Learning/Development sessions., • BA/BS in Early Childhood or Infant/Toddler Studies; Master’s degree preferred; Comparable Social Work, Psychology or Human Service education also accepted;, • Bilingual English/Spanish: verbal, reading & written fluency (preferred);, • Computer literate: Microsoft Word, Excel, & Teams; and Zoom (required);, • Experience teaching or serving children under age 5 (required);, • As indicated, ability to work effectively from home or another remote location with consistent Wifi, privacy and utilization of agency communication and learning tools (required);, • As indicated, ability to efficiently travel within QCH Network (Queens, NY) catchment area and conduct on site coaching sessions at designated in-home daycares (required);, • Exceptional time management skills; Ability to multitask; Must be a team player (required);, • Cultural sensitivity; Respect for the unique backgrounds of all QCCN providers and families (required);

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  • Engineer
    Engineer
    1 month ago
    $65–$75 hourly
    Full-time
    Manhattan, New York

    Seeking a Sr Data Quality Engineer for installation, configuration & ongoing administration of the Collibra Data Quality (DQ) platform, implement data quality checks, validation rules & anomaly detection in Collibra DQ plus solution development & integration. Duration: contract position/6-12 months Work location: NYC (midtown) (onsite) Key responsibilities: -Design & implement data quality checks, validation rules & anomaly detection in Collibra DQ to improve accuracy, completeness, and trust. -Build & maintain workflows & automated remediation processes within the platform. -Install, configure, upgrade, and maintain the Collibra DQ application & related components. -Develop and support Collibra workflows, API integration & Java-based solutions. -Connect to and scan databases/data lakes; integrate with RDBMS, Snowflake, and REST/Java APIs. -Implement CI/CD & version control (e.g., GitHub) for DQ artifacts and integration. -Develop microservices & solutions using API/Event-Driven Architecture. -Communicate & coordinate platform upgrades & major releases. -Onboard users, deliver training & support data governance & steward teams. Duration: contract position/6-12 months Rate:$65.00-$75.00 per hr. (all inclusive) Required exp./skills: -Bachelor’s degree in computer science or related field (or equivalent exp.). -At least 12 yrs. of Data Engineering and/or Data Governance exp. -At least 5 yrs. of hands-on with Collibra Data Quality (configuration, administration & rule design). -Proven exp. installing, administering, and customizing enterprise DQ applications. -Collibra workflow design/implementation; strong Java and API development skills. -Exp. integrating Collibra with enterprise data platforms & services (e.g., Snowflake, RDBMS & REST). Preferred exp./skills: -Developing custom integration using Collibra APIs. -Building governance metrics/scorecards using Collibra DQ metadata. -At least 5 yrs. implementing Collibra integration (workflows, connectors & automation)

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  • Outside Sales Representative
    Outside Sales Representative
    1 month ago
    Full-time
    Manhattan, New York

    Step into a role where your sales skills meet real opportunity. Cavalier Technical Services (CTS) has been New York’s trusted IT partner since 1977, delivering hardware, software, managed IT, cloud/backup, communications, and more. We’re growing—and we want driven sales pros ready to win. Authorized : Lenovo – HP – HPE - Dell – Cisco – Microsoft – So many more. Base + Commission: $500/week guaranteed + 5%–25% commissions (plus bonus on new/renewal clients). Leads Provided: In addition to your own prospecting, you’ll receive leads from our inactive client list. Hands-On Support: Our sales manager will join you on appointments to help you close and succeed. Fast Wins: Short sales-to-delivery cycle with our in-house team backing you up. Recurring Income: Build long-term revenue through managed services and contracts. Prospect, qualify, and close SMB and Mid-Market clients across NYC. Present tailored IT solutions that solve real business problems. Manage your pipeline in CRM and consistently hit targets. Grow accounts with upsells and renewals. Proven B2B closer (computer and/or services sales a plus). Consultative, confident, and quota-driven. Professional, punctual, and ready to work on-site in Manhattan. Why CTS Join a legacy firm with a modern, customer-first approach. We’ll give you the tools, leads, and support to thrive. Your success is our success.

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  • Full Time Sales Specialist
    Full Time Sales Specialist
    1 month ago
    $50000–$60000 yearly
    Full-time
    Cranford

    Are you an experienced sales professional who has sold for Heartland POS, Spot On, Clover, or Toast? We are looking for a motivated sales team member to join our fast-growing business and contribute to our success. As an Outside Sales Specialist, you will represent our brand and drive sales growth. Responsibilities: • Build and maintain strong customer relationships., • Manage existing accounts independently while actively prospecting for new business opportunities., • Deliver excellent presentations, negotiations, and communication skills, both verbally and in writing., • Utilize computer systems effectively, such as HubSpot., • Collaborate with the Operations team to ensure smooth handover of closed deals., • Undertake any additional tasks or responsibilities as assigned. Skills Required: • Entrepreneurial spirit with a self-motivated attitude to achieve and grow territory and results., • Personable and engaging communicator capable of connecting with a diverse range of customers. Qualifications: • Proven sales experience with a minimum of 3-5 years in outside sales within the industry., • Familiarity with merchant services and POS technology is essential., • Must be at least 18 years of age. Benefits: • Competitive Base + Commission Package., • Comprehensive Medical, Dental, and Vision plans for full-time employees., • 401(k) with matching contributions., • Paid Time Off (PTO) for all positions. Compensation: • Base salary starting at $50,000+ with a commission package.

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  • Facilities Supervisor
    Facilities Supervisor
    1 month ago
    $65000–$68000 yearly
    Full-time
    Manhattan, New York

    About The Shed The Shed is a cultural institution of and for the 21st century. We produce and welcome innovative art and ideas, across all forms of creativity, to build a shared understanding of our rapidly changing world and a more equitable society. In our highly adaptable building on Manhattan’s west side, The Shed brings together established and emerging artists to create new work in fields ranging from pop to classical music, painting to digital media, theater to literature, and sculpture to dance. We seek opportunities to collaborate with cultural peers and community organizations, work with like-minded partners, and provide unique spaces for private events. As an independent non-profit that values invention, equity, and generosity, we are committed to advancing art forms, addressing the urgent issues of our time, and making our work impactful, sustainable, and relevant to the local community, the cultural sector, New York City, and beyond. About the Position The Shed is designed to be a highly adaptable, flexible, and technologically advanced art and performance facility. There are many kinetic elements that provide for a fully deployable building structure and that require specialized maintenance and operational procedures. The Shed seeks a Facilities Supervisor to support these facility operations, including daily maintenance, event operations, and building cleanliness. This position will directly supervise and assist with the repairs, maintenance, and cleaning assignments performed by the Facilities staff as well as vendors and contractors. Reporting to the Associate Director of Facilities, the Facilities Supervisor will assist in coordinating event and programming set-up requirements. Key responsibilities include, but are not limited to • Responsible for aligning customer service with The Shed’s mission to create a best-in-class visitor experience that is welcoming to all, • Lead and motivate the full- and part-time Facilities staff including scheduling, performance management, work assignments, and training, • Responsible for supervising and assisting the Facilities staff in roles including custodial/housekeeping, loading dockmaster, handyperson, laborers, etc., • Assist with the storage, inventory, and distribution of house equipment and cleaning machines, • Perform daily shift updates and pre-event briefings to keep the Facilities team engaged and informed of all activations, • Monitor, track, and record performance of all custodial/housekeeping, loading dockmaster, and handyperson staff, • Complete end-of-shift reports and communicate with management for updates on requests, incidents, and work completed by Facilities staff, • Provide training to Facilities staff that includes cleaning techniques and repairs Other duties as assigned • Qualifications and Qualities, • High school diploma or GED equivalent, • Must have a professional demeanor, • Experience supervising a union workforce in facilities/operations, • Experience in mechanical and technical repairs of a commercial building, • Detail-oriented with exemplary verbal and written communication skills, along with proven leadership ability, • Responds well to constructive feedback, • Ability to stand for the duration of the shift and lift up to 75 pounds, • Able to work a variable schedule including nights, weekends, and holidays, • Able to handle multiple projects simultaneously and manage priorities in fast-paced and high-demand situations while remaining extremely professional and customer-service oriented, • Able to take initiative and think ”bigger picture”, • Ability to communicate effectively with external departments Work Environment Time will be spent in an office with a quiet to moderate noise level and in our gallery and live performance spaces, with often loud and amplified noises. The office environment requires using a computer, phone, and other routine office equipment. Compensation The salary range for this position is $65,000 – 68,000 annually. Compensation will be commensurate with experience. Application Process Interested candidates should complete an application and submit a résumé and cover letter in a Word or PDF document saved as the candidate's first and last name to The Shed's Career Page. The Shed is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, people of color, women, transgender, and nonbinary candidates. This position will remain open until filled and until a diverse and qualified pool of candidates is identified. Applicants from populations underrepresented in the arts field are strongly encouraged to apply. Whether you’re new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or taking the next step in your career path, we will be glad to have you on our radar.

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  • Technical Support Engineer
    Technical Support Engineer
    2 months ago
    Part-time
    Manhattan, New York

    Job Title: Field Technical Support Location: Watertown, NY 13601 (Onsite) Mode : Contract This is a field support role, candidate needs to visit multiple sites. Candidate needs to have his own vehicle. You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology. Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs. Supervisory Skills Required • Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,, • Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs, • Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully, • Deliver Managed Services for the client, • Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies, • Formalize internal process to ramp-up expertise of resources, • Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies, • Manage Service Improvement activities as and when required, • Handle Escalation through to successful resolve, • Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity, • Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement, • To provide infrastructure administration functions, • Providing on-site cover as part of a shift arrangement, • Support inline with contracted business working hours, • Provide site support in remote offices when required, • Being prepared to work out of hours when required, • Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities, • Taking ownership of issues through to resolution on all appropriate requests, • Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information, • Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service, • Providing daily ticket updates to ensure users are fully updated on updates, • Move equipment associated with service requests, inline with health and safety guidelines, • Monitoring and mentoring team health and safety practices, • Performing asset inventory activities as needed, • End user training and guidance on the use of hardware and software, • This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork, • Performs other duties as assigned

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