Team Member (Charley's Cheesesteak)
17 days ago
Camp Verde
Job Description At Charleys Cheesesteaks, a Team Member plays a vital role in delivering excellent customer service and ensuring the smooth operation of the restaurant. The role typically includes a combination of food preparation, customer service, and general store responsibilities. Here's a detailed job description for a Charleys Cheesesteaks Team Member: Key Responsibilities: • Customer Service:, • Greet customers warmly and in a friendly manner., • Take customer orders, accurately entering them into the system., • Make recommendations for menu items and upsell products (such as sides, drinks, or dessert)., • Handle customer complaints or concerns in a professional and helpful manner, ensuring a positive experience., • Serve food and drinks to customers at the counter or at their table, as needed., • Food Preparation:, • Prepare and cook food items according to Charleys' standards, ensuring consistency and quality., • Ensure all food items are cooked to the proper temperature and garnished appropriately., • Assemble sandwiches and other menu items quickly and accurately, following recipes and portion guidelines., • Maintain cleanliness and organization in the kitchen, adhering to food safety and sanitation practices., • Cash Register and Payment Handling:, • Operate the cash register, handle transactions, and process payments (cash, credit/debit)., • Give correct change and receipts to customers., • Maintain accuracy in cash handling and register operations., • Maintain Cleanliness:, • Ensure the dining area, kitchen, and restrooms are clean and organized., • Regularly clean and sanitize food preparation surfaces, utensils, and equipment., • Help with the general cleaning of the restaurant, including sweeping, mopping, and restocking supplies as needed., • Teamwork:, • Work closely with other team members to ensure orders are prepared and served efficiently., • Help with stocking supplies and ingredients to ensure the kitchen is always prepared for busy periods., • Assist with training new employees and providing support as needed., • Inventory and Stocking:, • Assist with inventory management and stock control., • Notify management of low stock or supplies and help with restocking inventory items., • Adhere to Health & Safety Standards:, • Follow all food safety and health regulations, including handling food, cleaning, and storage., • Wear the required uniform and follow any personal hygiene standards as outlined by the company., • Follow all workplace safety guidelines to ensure a safe environment for yourself and your team.Qualifications and Skills:, • Customer-Focused: A strong passion for providing excellent customer service and ensuring a positive dining experience., • Communication: Good verbal communication skills for taking orders, interacting with customers, and working with the team., • Team Player: Ability to work collaboratively in a fast-paced environment and support other team members., • Attention to Detail: Accuracy in taking orders, preparing food, and handling payments., • Physical Stamina: Ability to stand for extended periods and lift items (up to 25-30 lbs)., • Adaptability: Ability to handle a variety of tasks and work in a fast-paced, often busy environment., • Food Handling Knowledge: Basic knowledge of food preparation, safety, and sanitation standards (will typically be provided on the job).Physical Requirements:, • Ability to stand, walk, and move around the store for extended periods of time., • Ability to lift and carry boxes or supplies up to 25-30 lbs.Schedule Flexibility:, • Must be available to work flexible hours, including evenings, weekends, and holidays, based on store needs.Additional Information:, • Entry-Level: This is typically an entry-level position, so prior experience in food service is not always required. Training will be provided., • Opportunities for Growth: There may be opportunities for advancement to higher roles, such as shift leader, supervisor, or manager.