Quality Improvement Specialist
1 day ago
Huntington Park
Job Description Our Mission To promote the well-being of the underserved by providing access to high-quality healthcare for all, regardless of ability to pay. Our services, activities and governance reflect the Islamic values and moral principles which inspired our founders. These include the core values which are universally shared and revered by society at large: Service, Compassion, Human Dignity, Social Justice, and Ethical Conduct. Working at UMMA UMMA is looking for passionate and mission-driven Staff who look to make an impact on the lives of our patients and the members of our community. These roles include Physicians and Medical Staff, Behavioral Health Staff, Administration, and more! Benefits and Compensation UMMA offers a competitive compensation and benefits package with comprehensive and cost-effective medical plans. Benefits package includes Medical, Dental, Vision, AD&D and Supplemental Life Insurance, Employee Assistance Program Tuition Reimbursement, loan repayment opportunities, 403(b) savings plan, employee discounts, extended lunch on Fridays, and more!. Our compensation plan also includes paid Holidays, Paid Time Off (accruals begin on the first day of hire), Employee Recognition, and more!! SUMMARY The Quality Improvement (QI) Specialist supports UMMA Health’s mission by partnering with clinical and operational teams to improve patient outcomes, safety, experience, access, and reduce preventable barriers to care. This role supports and coordinates structured performance improvement work using practical QI methods (e.g., PDSA cycles, basic root cause analysis, process mapping), and helps translate data into clear, actionable insights that drive measurable improvement across UMMA Health clinics and programs. Under the direction of QPH leadership, the QI Specialist serves as an improvement partner—helping teams identify problems, test small changes, strengthen standard work, and sustain gains—while supporting organizational priorities and external quality and reporting requirements (e.g., UDS/HRSA and managed care quality programs such as HEDIS/NCQA). ESSENTIAL DUTIES • Quality Improvement Project Support & Coordination, • Support performance improvement initiatives across primary care, behavioral health, dental, enabling services, and population health programs., • Coordinate QI workgroups and frontline huddles by preparing agendas, materials, measures, and follow-up items; track action items and timelines., • Support standard work development and workflow redesign by documenting current workflows, identifying failure points, and helping draft job aids, checklists, and simple SOPs., • Assist with spreading best practices across sites by coordinating training, collecting feedback, and supporting adoption monitoring (e.g., audits, spot checks, huddle prompts). Data, Measurement, and Reporting Support • Partner with QPH analytics/data teams and/or EHR/reporting teams to define metrics, understand measure logic at a high level, and monitor performance., • Build and maintain practical tracking tools (simple dashboards, run charts, project trackers, audit tools) used by operational teams., • Conduct basic analysis, interpret trends, and summarize findings into practical recommendations for clinic leaders and care teams., • Support data validation and documentation practices that strengthen reliability for internal decision-making and external reporting (e.g., chart sampling/audits as assigned). Compliance Alignment & Organizational Readiness • Support alignment of QI work with key regulatory and program requirements (e.g., HRSA/UDS-related quality systems; FTCA-quality/risk workflows as applicable; managed care quality programs)., • Maintain organized QI documentation (charters, PDSAs, meeting notes, process maps, outcomes) to support audits, site visits, and internal governance., • Participate in Quality Committee and related governance meetings as assigned; prepare concise updates and slides with guidance., • Maintain and update Excel-based dashboards and trackers used by clinic and QPH teams (e.g., care gaps, outreach outcomes, access/flow measures), including routine refreshes, file hygiene, and version control., • Use Excel to organize and analyze data, including pivot tables/pivot charts, filters/slicers, and standard formulas (e.g., XLOOKUP/VLOOKUP, SUMIFS/COUNTIFS) to summarize performance by site, provider, payer, and time period., • Use Power Query (basic level) to import, clean, and append files and refresh recurring reports using established templates and guidance from QPH analytics/data partners., • Create and interpret run charts; apply basic rules to identify meaningful shifts/trends and summarize insights for non-technical audiences., • Support SPC/control charts by preparing data and generating charts using approved templates; escalate interpretation questions to QI leadership/analytics as needed., • Participate in Lean process improvement activities—help build process maps (and value stream maps as needed), capture cycle/wait times, and support identification of bottlenecks and improvement opportunities., • Support ad hoc analyses (pre/post comparisons, simple segmentation, cohort lists) and communicate findings with clear, practical recommendations., • Support efforts to close care gaps through patient outreach using various modalities, including SMS, phone, and other approaches., • Support gathering of patient voice through quantitative and qualitative methodologies., • Prepare PowerPoint presentations and written reports for a wide range of audiences., • Preferred: Experience building Excel dashboards and using Power Query beyond basic refresh/cleanup; familiarity with control charts and value stream mapping. SERVICE VALUES All employees are expected to provide the very highest level of service to Clinic patients and their families. In addition, their work ethic is expected to reflect the Islamic values and moral principles that inspired its founders. These include the core values that are universally shared and revered by society at large: Service Compassion Human Dignity Social Justice Ethical Conduct PHYSICAL ACTIVITY In the course of performing this work, the incumbent: • Will spend substantial time standing, sitting, speaking and listening, • Must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds QUALIFICATIONS/ POSITION REQUIREMENTS To perform effectively in this position, the incumbent must have: • Bachelor’s degree in public health, healthcare administration, nursing/allied health, business, data/analytics, or related field OR equivalent combination of education and relevant healthcare experience., • 1+ year of experience in a healthcare setting supporting quality, operations, population health, care coordination, patient navigation, or performance measurement (FQHC experience preferred)., • Basic working knowledge of QI concepts (PDSA, process mapping, root cause thinking, measurement basics) or demonstrated ability to learn quickly with training., • Intermediate proficiency in Excel or Google Sheets for tracking and basic analysis (e.g., pivots, charts, simple dashboards)., • Ability to translate data and workflow findings into clear summaries and “next steps” for clinical and operational audiences., • Strong facilitation support skills and comfort working with multidisciplinary teams (front desk, MAs, clinicians, nursing, care teams, operations)., • Excellent written/verbal communication, organization, and follow-through; ability to manage multiple deadlines with supervision. Preferred Qualifications • Experience in an FQHC or safety net setting; familiarity with UDS/HRSA and measure documentation expectations., • Familiarity with managed care quality programs (e.g., HEDIS/NCQA; Medi-Cal managed care measures)., • Lean/Six Sigma or IHI training (intro level) preferred but not required., • Experience with EHR reporting (eClinicalWorks or similar), registries, or population health tools (e.g., outreach lists, gap reports)., • Bilingual (English/Spanish) preferred (based on site/community needs). Core Competencies • Improvement mindset: curious, practical, persistent; comfortable testing and learning quickly., • Systems thinking: understands how workflows connect across registration, clinical care, and follow-up., • Relationship-driven: earns trust with frontline teams; communicates with respect and clarity., • Patient-centered: considers barriers to care and patient experience in improvement work., • Organized executor: tracks details, timelines, and documentation; follows through reliably., • Comfort with ambiguity: can move work forward using guidance, templates, and clear escalation. Regulatory Requirements: • Successful completion and acceptable results of post offer physical examination, drug screening, and criminal background check., • Recommended Healthcare Personnel Requirements for vaccinations and preventative testing: Hep B, Influenza, MMR, TDAP, TB EQUIPMENT & SOFTWARE OPERATION The incumbent in this position may operate any/all of the following equipment: • Telephone, cell phone, fax, • Computer, printer and related equipment, • Copy machine, • Audio-visual equipment, • Personal automobile Computer software may include any or all of the following: • Microsoft Office, • Microsoft Access, • Design / Publishing software, • Internet Explorer, • Donor Software, • eCW