Csr jobs in New Brunswick, New JerseyCreate job alerts

Job Description We are seeking a Customer Service Representative to join our pack! The Customer Service Representative is responsible for providing every client with a "WOW" experience”. As a CSR, you are the face of the company and as such your purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. Job functions include but are not limited to: • Greet all customers coming into the building with a smile., • Performs Check In/Check Out and reservation procedures in the POS system., • Accepts payment from customers., • Takes custody of pets and makes sure they are properly placed in the building., • Answers telephone inquiries., • Works closely with manager in charge to handle small office tasks., • Provides tours of the facility to potential customers when necessary., • Responsible for feeding and medicating of all dogs., • Provides personal playtimes for dogs when such a service is requested., • Takes dogs outside for elimination breaks., • Sanitation of the lobby, all boarding and daycare accommodations., • Monitoring Daycare. • Computer skills including knowledge of Microsoft Windows., • Proficient written and spoken communication skills. Personal Characteristics: • Must be able to communicate with all types of people, remain calm, mediate and problem solve, • Salesmanship personality and comfort, • Ability to multitask, • A “Can-Do - It is my job” attitude, • Outgoing, positive, enthusiastic personality, • Must demonstrate a love for dogs, • Well-organized and efficient Some weekend and holidays hours may be required.

Job Description We are a leading manufacturer of store-brand and branded pharmaceutical products, partnering with major retail chains and national brands across the country. Our commitment to quality, safety, and regulatory compliance sets us apart in the pharmaceutical industry. We're looking for a dedicated Customer Service Representative (CSR) to join our growing team and serve as a key liaison between our company and our customers. The Customer Service Representative will be responsible for managing client relationships, processing orders, resolving inquiries, and ensuring a seamless and professional customer experience. This role requires excellent communication skills, attention to detail, and the ability to navigate fast-paced, highly regulated environments. Responsibilities: • Serve as the primary point of contact for retail partners, wholesalers, and distributors., • Handle customer inquiries, shipping information, sample requests, quotations, • Process purchase orders accurately and efficiently in the ERP system., • Monitor and track order fulfillment, shipment, and delivery status., • Data entry tasks for orders, shipments, tracking information, • Communicate product availability, lead times, and delays to customers as needed., • Address and resolve customer concerns, complaints, and issues in a timely and professional manner., • Collaborate with internal departments such as Sales, Supply Chain, Quality, and Regulatory to ensure customer satisfaction., • Maintain accurate and up-to-date customer records and documentation., • Develop and maintain a knowledge base of the products, • Support new product launches and changes, including item setup and customer onboarding., • High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred., • 2+ years of customer service experience, preferably in a pharmaceutical, healthcare, or manufacturing environment., • Familiarity with ERP systems strongly preferred., • Strong written and verbal communication skills., • Excellent organizational skills and attention to detail., • Ability to manage multiple priorities in a fast-paced setting., • Positive, friendly and professional demeanor, • Ability to build rapport with clients and internal team members, • Ability to learn quickly and work independentlyCompany DescriptionWe are a leading manufacturer of store-brand and branded pharmaceutical products, partnering with major retail chains and national brands across the country. Our commitment to quality, safety, and regulatory compliance sets us apart in the pharmaceutical industry.We are a leading manufacturer of store-brand and branded pharmaceutical products, partnering with major retail chains and national brands across the country. Our commitment to quality, safety, and regulatory compliance sets us apart in the pharmaceutical industry.

Job Description GENERAL FUNCTION / SUMMARY The Health Insurance Customer Service Representative (CSR) is responsible for providing exceptional customer support to clients by assisting with health insurance inquiries, policy servicing, and claims resolution. This role requires strong communication skills, attention to detail, and the ability to prioritize tasks effectively. The ideal candidate has group health insurance experience and can quickly learn and adapt to new processes. MAJOR DUTIES AND RESPONSIBILITIES Client Support & Policy Servicing • Assist clients with health insurance inquiries, including plan details, benefits, and policy changes., • Provide guidance on group health insurance policies, including employee enrollments, renewals, and coverage updates., • Address billing questions, claims issues, and ID card requests, ensuring prompt resolution., • Follow up with clients and carriers to ensure timely policy approvals and documentation updates., • Maintain accurate client records, update CRM systems, and ensure proper documentation of service requests., • Process policy changes, enrollments, terminations, and premium adjustments accurately., • Prioritize and manage multiple tasks to ensure efficient workflow and timely customer responses., • Work closely with internal teams, agents, and carriers to resolve client issues efficiently., • Attend training sessions and carrier webinars to stay updated on health insurance products and industry changes., • Adapt quickly to new procedures, software, and insurance regulations to enhance job performance., • Perform other tasks as assigned to support departmental and organizational goals. BASIC QUALIFICATIONS • Preferred experience in group health insurance, benefits administration, or customer service., • Strong communication and interpersonal skills to effectively assist clients., • Ability to prioritize tasks, manage time efficiently, and handle multiple responsibilities., • Detail-oriented with excellent organizational skills., • Fast learner with the ability to adapt to new processes and insurance guidelines., • Proficiency in Microsoft Office (Excel, Word, Outlook) and CRM systems is a plus., • Bilingual in Mandarin., • High school diploma or equivalent required; bachelor's degree preferred. WHO WE ARE With over 30 years of experience, TransGlobal has grown into the largest Asian-focused, all-in-one financial services platform in the U.S. We offer a comprehensive suite of services-including life and health insurance, annuities, real estate, private lending, tax and estate planning, and investment management-through a network of 30+ branches across 14 states and over 5,000 professional independent agents. Our mission is to deliver trustworthy, customer-centric financial solutions, all in your language and aligned with your goals. WHY JOIN US • Industry Leader: Join the nation's largest Asian-focused financial services firm with a well-established brand and expansive network., • Multilingual & Multicultural: Work in a dynamic, diverse environment that understands and serves multicultural communities., • Career Growth: Access to cross-functional training, licensing support, and professional development opportunities., • Collaborative Culture: Be part of a supportive team that values innovation, initiative, and shared success., • Impactful Work: Help individuals and families achieve financial security and generational wealth. WHAT WE OFFER • Competitive salary and benefits package., • Opportunity to work in a collaborative and innovative environment., • Professional development and growth opportunities., • H-1B sponsorship available.