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Job Description Pay rate: starting at $16.50 per hour Start date: June 03, 2026 Training Schedules: 8:00AM - 4:30PM Est Monday - Friday. Potential production shift between the hours of: 08:00AM - 6:00PM EST JOB SUMMARY: An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members. DUTIES & RESPONSIBILITIES: • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners., • Actively listen and respond quickly and professionally to all customer calls., • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey., • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)., • Escalates transportation and customer service concerns to contact center leadership team., • Complete Alivi’s New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score., • Complete and sign all compliance courses. REQUIREMENTS & QUALIFICATIONS: • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience., • Must be able to sit for 8 hours or more a day., • Must be able to wear a headset for a minimum of 8 hours a day., • Excellent written, communication and data entry skills., • Moderate experience in Microsoft Teams, Outlook, and Word., • CSR’s must exhibit professional appearance and demeanor during training and ongoing coaching’s., • CSRs are required to be on camera during all training and meeting sessions, • Must be able to adapt to high and a fast-paced call volume., • CSR’s must comply to attendance and punctuality expectations (PTO Policy)., • CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members), • Fully bilingual: English/Spanish only., • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed. COMPETENCIES: • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. HOW WE BEHAVE: OUR CORE VALUES: • Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions., • Entrepreneurial – We are personally committed, and hunger for Alivi’s success; We show passion and do more with what we have; We don’t give up, and always find ways to get the job done., • Dynamic – We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects. As part of our candidate selection process, we ask you to complete a cultural fit assessment (link below) https://take.webava.com/assessment/ava/Alivi-AVA-Completion KEY PERFORMANCE INDICATORS: KPI Goal Description • Customer Satisfaction Score (CSAT)≥ 95%Measures customer satisfaction from post call surveys., • Calls Per Hour (CPH)≥ 8.5Average number of calls handled by the agent per hour logged in, • Average Handle Time (AHT)Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up)., • Occupancy %≥ 80%Percentage of time agent was servicing calls and/or available to service calls, • Call Quality Score≥ 95%Based on QA reviews for professionalism, accuracy, and adherence to script., • Adherence to Schedule≥ 92%Measures how well agents follow their assigned shifts and breaks., • Attendance Rate≥ 98%Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system. Powered by JazzHR wOLkqto5N1

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Home office stipend, • Opportunity for advancement, • Training & development Ready to make an impact instead of being a number? eComponents is a growing, wellestablished Southeast Manufacturers Representative and were expanding our sales team with two Account Manager openings in Miami, Florida and Huntsville, Alabama. This is an exciting opportunity to join a highperforming, closeknit company where your results matter, your voice is heard, and your growth is supported. If youre driven, curious, and energized by technical sales and relationship building, this role offers both challenge and reward. What Youll Be Doing • Own and grow customer relationships within your assigned territory, • Identify and develop new business opportunities in dynamic markets, • Provide technical product insight and connect customers with the right supplier resources, • Work directly with industryleading manufacturers to solve realworld design challenges, • Deliver a professional, valuedriven sales approach that customers rely onOvernight travel within the region may be required. Why Join eComponents Manufacturers Representative Account Management is a highimpact, rewarding profession. At eComponents, youll work with toptier supplier partners, selling technology that matters and helping customers solve complex problems. As a smaller company, we offer: • Direct access to leadership and decisionmakers, • Strong internal and supplier technical support, • Autonomy to run your territory like a business, • A teamoriented culture that values initiative and performanceWhat Were Looking For, • Motivated selfstarter with strong communication and relationship skills, • Desire to grow within technical sales and account management, • Ability to manage multiple priorities and accounts, • Engineering or technical background strongly encouraged, but not required, • Sales, account management, or technical experience is a plus Flexible work from home options available.

Job DescriptionCompany Description Veolia has acquired Clean Earth. As Clean Earth completes its integration into Veolia, recruiting and hiring for this role is being managed in partnership with the Clean Earth talent acquisition team. Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer’s needs. Dispatches vehicles on a pre-set route for each CSR daily in the interest of efficient customer service. • Assist Customer Service with customer requests, route changes, rescheduling for pickups/missed stops., • Provides highest level of customer service to all customers in line with Customer objectives., • Monitor and escalate CIC’s to supervisor & Assist walk-in customers, • Responsible for All Logistics/Transportation, • Understand and review daily the Atlas routing system, • Conduct daily debriefs for all drivers, • Assist with Team Member electronic issues or concerns, • Build and print routes for drivers daily, including but not limited to shipping documents, route sheets, shipping labels, • Dispatch drivers for extra, early service or missed pick-ups, • Create load sheets, • Reviews driver’s paperwork (DVIR’s, ELD Logs) and DQF files, • Review and updates routes, new customers based on daily communication, reroutes existing customers as required, • Debrief drivers in accordance with written SOP's, • Complete consolidated manifests for trailer shipments, • Ensures that routes are balanced daily, • Forwards DVIR (Vehicle Condition Report) reports to Transportation Supervisor/Manager for maintenance request, • Assists drivers with problems/issues as issues arise (during the day or at the end of the route), • Prepares reviews and stamps all manifests, • Assists Trans Supervisor/Manager as needed/directed, • Handle 3rd Party Hauler paperwork, • Track and input DOT hours/ JJ Keller., • Monitors Company policies and procedures, communicating to staff, as necessary, • Communicate performance standards and objectives, • Monitors operations and work of all CSRs, • Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings, • Perform any other administrative duties assigned by managementQualifications Required Qualifications: • A high school diploma or GED, • One or more years of experience as an Administrative Assistant Preferred qualifications include: • Two or more years of transportation/logistics experience, • Experience developing routes using a routing software; Descartes experience ideal, • Highly developed verbal and written communication skills in English, • Ability to work safely and carefully to prevent injury to self or others, • Knowledge of Microsoft Office suite including Excel, Word, Teams, SharePoint, Outlook, and PowerPoint, • Ability to maintain a safe and compliant workplace Additional Information Benefits: Comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, tuition reimbursement, paid volunteering and more. In addition, commencing no later than January 1, 2027, benefits package will include participation in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Job Description Job description EXPERIENCE: ONE YEARS OF CSR PREFERRED HOURLY STARTING WAGE: ($35,000 to $55,000+) SUMMARY: Award winning, Top Producing Allstate Agency looking to hire the right individual for our company. We are currently seeking to fulfill a full-time and Part Time position for CSR. The Customer Service Representative will manage renewals for property and casualty agency book and will be responsible for providing exceptional customer service to our current clients and new prospects. The Customer Service Representative will need to have a 440, 220 or 2044 license or the ability to get it before your start date. Join our team today!! • Bi-Weekly Automatic Payroll, • Paid time off (vacation and personal/sick days), • Health Insurance, • 401K with 3% match, • Holiday Pay, • Great Work Environment, • Room For Significant Growth, • Monthly Bonus, • Monthly Commission, • Work Mon-Fri only Responsibilities • Process policy change requests and endorsement., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Foster strong relationships with our customers to maintain a high level of client retention and product loyalty., • Presents and explains insurance policy options based upon prospective client needs and their personal goals., • Make sure customers are properly protected and refer cross sell opportunities to the Sales Team. Requirements • A 440, 220 or 2044 licensed person, • Customer service/insurance experience., • Bilingual is a plus, • Must be Organized, • Possess an upbeat, positive, and enthusiastic attitude., • Be a great self-starter with a sense of urgency., • Proficiency to multi-task, follow-thru and follow-up., • Professional phone etiquette., • Career minded vision., • Ability to tactfully handle stressful and difficult situations, • Referral bonus program If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process. Company DescriptionHave you been seeking a new opportunity in sales where the company is truly investing in your success and allows you to focus on what you love to do? We have the winning Formula to help you build a successful business by combining our innovative tools and steady support to help drive to succeed. You can join a proven leader and build your own rewarding career during this incredible time of opportunity. Here is what a team member, Madeleine Moreno has to say: “ A “Just A job" employee does just enough to keep their job, Meanwhile a “Team Player" works positively together with everyone to get the job done the best way possible. I have learned that success in the insurance industry is due to the collaborative efforts of everyone involved in team."Have you been seeking a new opportunity in sales where the company is truly investing in your success and allows you to focus on what you love to do?\r\n\r\n We have the winning Formula to help you build a successful business by combining our innovative tools and steady support to help drive to succeed. You can join a proven leader and build your own rewarding career during this incredible time of opportunity. \r\n\r\n\r\n \r\n\r\n\r\nHere is what a team member, Madeleine Moreno has to say: “ A “Just A job" employee does just enough to keep their job, Meanwhile a “Team Player" works positively together with everyone to get the job done the best way possible. I have learned that success in the insurance industry is due to the collaborative efforts of everyone involved in team."

Job Description Estamos contratando Agentes de Seguros que tengan Experiencia en Seguros Commerciales, Auto y Casas etc... El salario se basa en la experiencia Requisitos Principales: • Responsables con el trabajo y las tareas que se les asignen, • Con habilidades para la venta y/o el servicio al cliente, • Que sepan trabajar en equipo, • Que tengan buen desempeño en el trabajo de Oficina, • Bilingüe, • Underwriting, • Horario de Oficina / Horario Flexible. Será contactado después de que su currículum haya sido revisado. ------------------------------------------------------------------------------------------------ We are hiring Insurance Agents (Experience in Commercial Auto, Homeowner) for full-time positions. Pay is base on experience Main Requirements: • Responsible for the work and tasks assigned to them, • With skills for sale and / or customer service, • Team Work, • Have a good performance in the office work, • 4-40 licenses, • Bilingual is an advantage, • Office hours / Flexible hours., • Underwriting You will be contacted after your resume has been reviewed.

Job Description We are looking for Full TimeCashier /Tellers. Room to Grow. Benefits available (health, dental,vision, 401K). We have several locations in Miami Dade and Broward County. Requirements: • You must have cash handling and retail experience., • Excellent customer service skills are a must., • You will need reliable transportation., • You must be available on days, evenings, and weekends., • Bilingual preferred. We are looking for hard-working, dedicated employees who want to grow with our company. *Please post your Resume Company DescriptionCheck Cashing USA We 33 Locations from Homestead to Vero Beach. We have serviced South Florida since 1986 We need Great People to continue to help us grow.Check Cashing USA\r\nWe 33 Locations from Homestead to Vero Beach.\r\nWe have serviced South Florida since 1986\r\nWe need Great People to continue to help us grow.

Job Description Job Title: Commercial or Personal Lines Customer Service Representative (Bilingual – English/Spanish) Job Type: Full-Time Job Description: We are seeking experienced Commercial and Personal Lines Customer Service Representatives to join our growing team. The ideal candidate is detail-oriented, highly organized, and customer-focused, with strong communication skills in both English and Spanish. Responsibilities: Provide daily service and support for commercial or personal lines accounts Assist with policy changes, endorsements, renewals, and certificates of insurance Communicate professionally with clients, carriers, and internal team members Maintain accurate and timely documentation in agency management systems - EPIC Manage multiple priorities while meeting deadlines Deliver excellent customer service with attention to detail Qualifications: 220 or 440 License (required) Minimum 2 years of experience in commercial or personal lines insurance customer service Strong written and verbal communication skills Bilingual in English and Spanish (required) Excellent time management and organizational skills Ability to work independently and as part of a team Proficiency with standard office and insurance-related software Supportive and professional work environment

Job Description Estamos contratando Agentes de Seguros que tengan Experiencia en seguros de Auto, Casas y Seguros Commerciales) para puestos de tiempo completo. El salario se basa en el servicio al cliente y la experiencia de seguro + Bonificación. Requisitos Principales: • Responsables con el trabajo y las tareas que se les asignen, • Con habilidades para la venta y/o el servicio al cliente, • Que sepan trabajar en equipo, • Que tengan buen desempeño en el trabajo de Oficina, • Bilingüe, • La experiencia con seguros de automóviles, propietarios de viviendas y comerciales es preferible, • Horario de Oficina / Horario Flexible. Será contactado después de que su currículum haya sido revisado. ------------------------------------------------------------------------------------------------ We are hiring Insurance Agents (Experience in Auto, House or Commercial Insurance) for full-time positions. Main Requirements: • Responsible for the work and tasks assigned to them, • With skills for sale and / or customer service, • Team Work, • Have a good performance in the office work, • 4-40 licenses is required, • Bilingual is an advantage, • Office hours / Flexible hours. You will be contacted after your resume has been reviewed. Report job

Job Description We are a family-run Business looking to hire a dynamic, self- motivated associate for our office and production environment. We are a high-energy environment and are looking for someone who thrives at a fast-pace but can still handle our customers with utmost care & concern in the time-frame necessary. This role requires strong attention to detail, the ability to manage administrative tasks efficiently, and a willingness to stay active by coordinating with our production team throughout the facility. The ideal candidate thrives in the fast-paced setting described, enjoys problem-solving and is comfortable balancing desk work with hands-on coordination on the production floor. If you are proactive, detail-oriented, and enjoy staying busy throughout the day, we’d enjoy hearing from you. It is a priority for the individual to maintain quality customer relationships and professionalism while providing the ultimate in detailed customer service. Job Responsibilities: • Greet and assist customers by Phone/Email, • Handle POS transactions, • Process & tag incoming orders, • Provide knowledgeable recommendations tailored to each individual customer -Keep track of customers’ pending orders while providing complete follow-through • Take initiative, be self-motivated and willing to learn Requirements: -Bi-lingual , English & Spanish necessary • Retail, Hospitality or Customer Service experience preferred, • Be very detail-oriented, • Have strong communications skills, be personable and comfortable interacting with customers daily, • Be able to work both independently and as part of a team, • Have strong organization skills, the ability to prioritize assignments and multitask, • Must work with computers and learn to navigate our POS system, • Be reliable and punctual, • Be active & on your feet Our company has been servicing clients for over 40 years. We specialize in high fashion, couture & specialty garments. Our goal is to maintain a consistent product while surpassing client’s expectations. Clear communication, Follow-up and Friendly updated tracking for our clients is essential. Being swift on your feet and ready to problem solve in a high-energy environment while keeping clear communication between our production environment and customers is essential.

Job Description About MMS Are you looking to join a company where your contributions truly matter, and where you'll be part of a supportive, innovative team? MMS is a award-winning, data-focused clinical research organization (CRO). We pride ourselves on being a Great Place to Work certified organization, recognized for our exceptional culture and industry best employee retention rate. We support the pharmaceutical, biotech, and medical device industries with our proven, scientific approach to complex trial data and regulatory submission challenges. With a global footprint across four continents, MMS not only maintains an industry-leading customer satisfaction rating but also fosters a collaborative and inclusive work environment where employees can thrive. Join us at MMS and be part of a team that is shaping the future of clinical research. Discover more about our exciting opportunities and why MMS is a great place to advance your career. Visit www.mmsholdings.com or follow MMS on LinkedIn. Senior Biostatistician: Responsibilities: • Create randomization and kit schedules independently, collaborate with sponsor, randomization and drug supply management teams., • Develop phase 1-4 SAPs and make significant contributions to iSAPs. Create SAP TLFs shells for all phases and studies., • Review ADAM and TLFs; work with client and programmers to resolve comments., • Strong programming and logic skills (working knowledge of SAS), • Ability to apply drug development knowledge during production of high quality statistical analyses., • Perform sample size calculations for a variety of scenarios and study designs., • Leads projects (all phases and even a program of studies) and smaller submissions, manages client meetings, CRMs, collaborates well with regulatory, PMs and sponsor., • Strong knowledge of CDISC (especially SDTM and ADaM), looks to understand guidance from FDA from the different therapeutical areas., • Understand the various tools that we work with, • High level knowledge of drug development as it pertains to biostatistics., • Provides support to Data Safety Monitoring Boards (DSMB) by preparing and presenting output as the unblinded statistician., • Review the statistical section of a Sponsor’s protocol and ensure that the appropriate statistical methods are proposed for the study design and objectives. Provide valuable feedback to the Sponsor on the statistical aspects of the study. Create the statistical section of the Sponsor’s protocol with minimal support, • High proficiency with MS Office applications, • Demonstrate an understanding of project management-related tasks such as timelines, scope and resource requirement estimation., • Provide ICH guideline based input as applicable to statistics., • Prepare and review statistical methods and results sections for the CSR with minimal support in collaboration with in-house medical writers.Requirements:, • College graduate in Biostatistics, Statistics, or Mathematics discipline or related field, masters or PhD preferred, or many years of related experience required., • Minimum of 5 years’ experience in Biostatistics or similar field required., • Expert knowledge of scientific principles and concepts., • Has high level knowledge of drug development as it pertains to biostatistics; has the ability to apply drug development knowledge during production of high quality statistical analyses., • Strong SAS programming, SAS base, SAS macro experience., • Thorough knowledge and understanding of clinical data preferred., • Strong experience with data and production of TLGs., • Excellent scientific writing skills., • Strong resource for biostatistics; willing to guide others in a variety of biostatistical techniques., • Proficiency with MS Office applications., • Hands-on experience with clinical trial and pharmaceutical development preferred., • Good communication skills and willingness to work with others to clearly understand needs and solve problems., • Excellent problem-solving skills., • Good organizational and communication skills., • Familiarity with 21 CFR Part 11, FDA, and GCP requirements., • Basic understanding of CROs and scientific & clinical data/terminology, & the drug development process. Please consider your application unsuccessful if we do not reach out to you within 14 days of your submission. Powered by JazzHR qMqsRg8oxF

Job Description Position Description: Parking Facilities Manager Reports To: Parking Operations Manager Duties and Responsibilities: • Oversee operations at our primary commercial garage, • Act as the main point of contact with Property Manager and Tenants, • Attend location meetings as appropriate, and respond to requests in order to develop and maintain good working relationships, • Repair parking equipment as needed, • Prepare revenue reporting on a daily, monthly and yearly basis, • Use knowledge of parking industry to change parking rates as necessary, • Maintain proper levels of transient, monthly and event parking, • Work towards obtaining new business in the area and growing our footprint in the market, • Ensure that all locations open and close at their proper times., • Personally walk through the location on a regular basis. During the walk through, the manager will review and make sure that the proper operating procedures, corporate policies, and rules and regulations are followed., • Inspection of the facilities with a minimum frequency of once a day with emphasis on customer service, cleanliness, appearance of attendants, revenue control and safety. Reports of any safety hazard to be directly reported to the Area Manager and the client., • Enforce and implement proper revenue trails for all transactions including proper ticket control, equipment reports, validations stamps, and the accurate maintenance of deposits in accordance with the facility policy., • Interview and screen all positions being filled., • Supervise the day-to-day activities of all onsite employees (Cashiers, Maintenance, Floaters, Special Event, etc.)., • Oversee the training of all employees within and develop initial/remedial training where necessary., • Weekly Schedule:, • Monday, Tuesday and Wednesday 3:00pm-12:00am, • Thursday and Friday off, • Saturday & Sunday 09:30am-6:00pm, • Review and distribute disciplinary actions taken for any procedural violation or possible theft uncovered as a result of a field audit., • Develop and maintain professional relationships with all field employees, customers and clients., • Work with Cashiers/CSR/Attendants to resolve complaints and other issues that are operational in nature and provide Client and Parker relations., • Receive and respond to problems, compliments and complaints that cannot be immediately resolved with the onsite employees., • Reconciling parking tickets and required cashiers reports according to generally accepted parking operation auditing principles and in accordance with the policies set forth., • Act as a liaison between the management, client and executive staff., • Ensure the safe handling of cash and the timely deposit of cash., • Evaluate and delegate priorities for all non-routine assignments and perform other functions and duties as required for safe and efficient operation., • Perform minor repairs as necessary to the parking equipment., • Develop plans to increase customer services., • Update operating manuals., • Identify any existing and potential operational problems and make appropriate recommendations to the client., • Inspect and recommend improvements to upgrade the appearance and cleanliness of all garages and facilities., • Available and able to respond to emergency situations during normally scheduled "off duty hours"., • Implement Quality Control Measures to ensure contract compliance. Qualifications: • 3-5 years of parking experience required, • Self-starter eager to chase new business, • Great communication skills, • Ability to work nights and weekends when necessary, • Self-disciplined, • Reliable transportation to and from work, • Able to pass drug and background test, • Must be able to work outdoors for long periods of time, • Strong analytical and interpersonal communication skills are a must., • Knowledge of Microsoft Office and must be detail-oriented and extremely well organized,, • Work five days per week, ten hours a day., • Understand and able to use the current and proposed equipment and any other equipment used in the parking operation., • Must have strong working knowledge of the use, repair, programming, limitations and capabilities of the parking. Physical Requirements: • Carrying, lifting, pulling or pushing items weighing up to 50 pounds, • Frequently standing up and moving about the facility, • Frequently handling objects and equipment to maintain the facility

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Employee discounts, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development GQ Animal Clinic is a small animal oriented veterinary practice with 2 locations in the vibrant and ever growing South Florida area. We have a diverse team of passionate professionals who embrace teamwork. Our locations have state of the art medical equipment, software and recently renovated facilities to make the job fun while giving you all the tools needed to succeed. Our Why Our mission is to provide the best quality healthcare for small animals through an efficient, human-centric, and personal experience so that pet owners can spend less time worrying and more time with their fur babies. We are looking for someone who shares this vision and will help us make every experience an incredible one for all of the people and animals that walk through our doors. This individual will be the face of our South Florida Pet Emergency clinic in Hialeah, FL. Essential Functions • Customer Service, • Communicate both with the client and our team to ensure all of the information is correct and understood by both sides, • Greet clients, answer telephones, and guide clients to exam rooms, • Answer questions about products and services, focusing on client education, • Manage medical records, charts, reports and correspondence, • Financial, • Cross sell and make necessary recommendations for the patients health benefit, • Process payments, • Present and explain fees, • Marketing, • Reach out to current and potential clients, • Assist in content creation and implementation for marketing campaigns, • Organization and Time Management, • Organize a client schedule and make follow ups for appointments and medication, • Filing, manage emails and take prescription orders, • Use fax features, printing documents and other basic office equipment, • Maintain a clean work area throughout Qualifications • A minimum high school diploma, • Communicates effectively with all levels of personnel and diverse client groups to ensure clarity and alignment., • Manages a high volume of inbound calls, ensuring accurate and timely routing to the appropriate departments., • Prioritizes organizational excellence and attention to detail while managing multiple concurrent projects., • Exhibits a professional demeanor and takes proactive initiative within a collaborative team setting., • Maintains total scheduling flexibility, remaining available for weekday, evening, weekend, and holiday shifts., • Displays resilience and a positive outlook when navigating high-pressure or stressful scenarios. Preferred Qualifications • Working proficiency in English and Spanish, • Prior experience in customer service or medical reception roles (1+ years), • Understanding of computers, email platforms, phone services, Google Workspace and other office equipment, • Punctual

Job DescriptionJob Summary Provides front-line customer service and performs routine teller transactions and account servicing functions. Ensures accurate processing of deposits, withdrawals, payments, and transfers while adhering to bank policies, operational procedures, and regulatory requirements. Supports branch sales efforts through proactive referrals and delivers professional client experience. This role focuses on developing foundational banking knowledge, operational accuracy, and compliance awareness while supporting overall branch efficiency. Minimum Job RequirementsEducation & Experience • High school diploma or equivalent required, • At least six months of recent sales or cash handling experience in a retail environment, • Sales experience strongly preferredSkills & Competencies, • Demonstrated ability to deliver excellent client service and provide team support, • Strong written and verbal communication skills, • Excellent interpersonal, organizational, and analytical skills, • Excellent follow-up skills and attention to detail, • Ability to work collaboratively and contribute to building a positive team spirit, • Bilingual skills (English/Spanish/Portuguese) a plusTechnical Requirements, • Knowledge of computers and standard office equipment, • Proficient use of the Internet, • Proficient in Microsoft Office Suite: Outlook, Excel, and Word, • Proficient in banking software systems: Horizon, Horizon Teller, FIS Image Center, Verafin, and E-Wire (training provided)Compliance & Regulatory Knowledge, • Knowledge of financial services and regulatory compliance including Consumer Compliance, Deposit Compliance Regulations, Lending Compliance Regulations, Know Your Customer (KYC), Customer Identification Program (CIP), BSA/Anti-Money Laundering (AML), and OFAC, • Ability to successfully complete all core and compliance training programs, • Commitment to ongoing BSA/AML/OFAC training throughout employmentPhysical & Schedule Requirements, • Ability to stand for extended periods while serving customers, • Flexibility to work in any location within the Sunstate Bank system, • Availability of working Saturdays according to branch schedulesPolicy Compliance, • Adherence to Sunstate Bank's Code of Ethics, Policies and Procedures, • Adherence to Branch Operations Platform Manual and Teller Operations Manual, • Adherence to attendance and punctuality policies, • Commitment to the Bank's customer service standardsEssential Job Duties and ResponsibilitiesAccount Services & New Account Opening, • Provide comprehensive banking services to customers including opening new accounts, maintaining existing accounts, and processing account changes, • Explain different types of deposit account products and services to customers, • Assist customers in selecting the most appropriate products and services to meet their financial needs, • Open new personal and business accounts after performing required verifications:, • ChexSystems verification (including OFAC screening), • Identification review and documentation, • Review of required business documentation (articles of incorporation, etc.), • Sunbiz search and Google string searches as appropriate, • Perform comprehensive analysis and reviews of all new account documentation to ensure compliance with CIP/CDD/EDD (Customer Identification Program/Customer Due Diligence/Enhanced Due Diligence) policies and procedures, • Accurately prepare account documentation and perform data entry in Bank's core system, • Ensure all new accounts are opened according to bank policy and regulatory guidelines, • Ensure all account documentation is properly completed and routed to appropriate departments in a timely manner, • Establish risk profiles and risk ratings in the Bank's BSA/AML monitoring system immediately following account opening, • Follow up with account officers to ensure profiles are reviewed and approved; collaborate to complete pending information, • Upload new account documentation to the Bank's archival system within established timeframesTeller Functions & Transaction Processing, • Process cash transactions including:, • Cash checks and process withdrawals after verification of signatures, customer balances, and OFAC screening, • Receive deposits, verify cash, review endorsements, and issue receipts, • Receive and process loan payments after verifying core system, • Sell cashier's checks after verification of signatures, customer balances, and OFAC (requester and originator); accurately log all transactions, • Process credit card cash advances for customers, • Redeem savings bonds, • Prepare change orders for commercial customers, • Receive and process customer internal transfer requests adhering to established Bank policies and procedures, • Receive and process customer wire transfer requests adhering to established Bank policies and procedures, • Balance cash drawer at end of day and report any discrepancies to supervisor, • Process end-of-day work by running items through the branch capture system, • Perform ATM cash balancing procedures, replenish cash as needed, and process deposits, • Service Night Drop and process deposits, • Complete accurate logs for cashier's checks and currency shipments, • Complete Currency Transaction Reports accurately and document the nature of transactions, • Maintain controllable differences and forgeries to a minimum, • Verify area to ensure all negotiable instruments, teller work, and cash drawers are secured for branch closingCustomer Service & Relationship Management, • Promptly greet customers and answer incoming calls, providing prompt resolutions to customer inquiries, • Provide professional client service including accurate transactions, greeting clients with a smile, using the client's name during transactions, and thanking each client, • Proactively contact clients and prospects by phone or in person to identify additional financial needs and strengthen relationships, • Serve as primary contact for client problem resolution, • Perform account maintenance for current clients as dictated by branch needs, • Assist customers with debit card related issues including claims processing, • Participate in branch functions such as assisting in safe deposit box area, compiling customer transaction activity information, processing address changes, and placing stop paymentsSales & Cross-Selling, • Promote and cross-sell all Bank products and services including loans, remote deposit services, merchant services, and debit cards, • Contribute to sales initiatives and achievement of branch sales goals, • Identify opportunities to refer customers to specialized banking servicesTeam Support & Training, • Provide training and guidance for new tellers, • Serve as a resource to tellers in understanding procedures, reviewing out-of-balance conditions, and reviewing transactions, • Assist Branch Manager in performing monthly cash counts and negotiable instrument audits, • Assist Branch Manager in performing daily OFAC reviews and verifications, • May be assigned a teller number to assist the teller line during peak timesCompliance & Professional Development, • Ensure all operations procedures are followed as outlined in the Branch Operations Platform Manual, Teller Manual, and Security Manual, • Stay alert and vigilant in observing branch customer transactions, particularly with respect to unusual or suspicious activities, • Undergo periodic training provided by Bank to stay current on BSA/AML/OFAC program covering both general and job-specific aspects, • Stay abreast of all policies and procedures to ensure compliance with current guidelines, • Attend applicable training classes and complete computer-based training as required, • Record daily time worked through the Bank's timekeeping systemBranch Operations & Environment, • Maintain a professional and business-like atmosphere within the branch, • Promote and encourage the highest standards in customer service, • Volunteer in bank-sponsored community events, • Perform other duties and responsibilities as needed and requested by Bank management

Job DescriptionAt 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees. Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team! We’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions—you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking. Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable. Summary: The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience. Schedule: 1st shift, Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:30 AM – 5:30 PM, or similar. This is a hybrid position. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. Essential Duties and Responsibilities include the following: • Educate and assist customer base on company website, products, and services, • Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two, • Provide customer feedback to department for new product and resource development, • Accurately notate and record each customer interaction to ensure all accounts are updated, • Be a knowledgeable point of contact for both new and existing customers, • Handle complex requests with patience, professionalism, and empathy, • Review and resolve situations in a timely manner by identifying customer concerns, • Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge, • Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations, • Complete and process all required tasks, • Regularly perform general housekeeping duties in your work area(s), • Adhere to all safety policies and protocols and maintain a safe working environment, • Attend all department/company meetings, • Other duties as assigned For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description. EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: • High School Diploma or equivalent (GED) – required, • Previous experience in customer service roles, • Demonstrated history of stable employment, • Bilingual in English and Spanish is highly desirable., • Experience in printing or wide format production – preferred CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: • Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards., • Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance., • Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge., • Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home., • Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced., • Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale. 4over LLC Company History: 4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- • Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care, • 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000, • Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan • New employees are eligible to enroll the first of the month, following 1 month of employment, • Semi-annual open enrollment (January 1st and July 1st), • Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation, • Immediate Vesting Holidays and PTO • 9 Paid Holidays, • Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.

Job Description Job Summary We are seeking a Customer Service Representative (CSR) with experience in Durable Medical Equipment (DME/HME) to join our team. The CSR is responsible for answering calls, processing orders, verifying insurance, and providing outstanding service to patients, caregivers, healthcare providers, insurance companies, and vendors. This role requires strong communication skills, attention to detail, and the ability to coordinate across departments to ensure timely and accurate delivery of equipment and services. Key Responsibilities Customer Interaction & Support • Handle inbound/outbound calls from patients, providers, and insurance companies, • Provide information on DME/HME products, order status, and insurance coverage, • Deliver professional, empathetic support and escalate concerns when needed Order Management & Intake • Process incoming and outgoing orders accurately and efficiently., • Verify insurance eligibility, benefits, and patient qualifications for equipment., • Coordinate with delivery staff, technicians, and warehouse teams to schedule and track deliveries or pickups. Documentation & Compliance • Document all patient interactions, order activity, and communications in Brightree or other order management systems., • Maintain compliance with HIPAA and company policies regarding patient records., • Prepare and update required forms, including letters of medical necessity. Collaboration & Communication • Work closely with intake, billing, warehouse, and clinical teams to ensure seamless patient service., • Reschedule patient appointments and notify patients as required., • Provide clear communication with internal departments to support patient care needs. Continuous Improvement • Stay informed of changes in insurance guidelines, Medicare/Medicaid policies, and company procedures., • Maintain a knowledge base of products, services, and regulatory requirements., • Provide suggestions for improving workflows, patient satisfaction, and service efficiency. Required Skills & Qualifications • Previous DME/HME customer service experience preferred., • Familiarity with Insurance verification processes is a plus., • Excellent verbal and written communication skills., • Ability to multitask, prioritize, and work in a fast-paced environment., • Strong problem-solving skills and ability to build rapport with patients and providers., • Professional demeanor with a positive, team-oriented attitude., • Bilingual skills preferred. Physical Requirements • Prolonged periods sitting at a desk and working on a computer. Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time off, • Vision insurance Hours of Operation Monday-Friday 9:00 Am-5:00 PM Shift Hours 8:30 AM- 5:00 PM

Job DescriptionAt 4over, we are committed to building a diverse and inclusive workplace welcoming to people of all backgrounds. Providing our employees with job training and opportunities for growth, development, and advancement. We take pride in fostering a safe environment for all employees. Do you love solving problems, making someone's day better, and turning frustration into relief? Are you the type who listens first and finds solutions fast? Then you might be the next superstar on our Customer Success team! We’re looking for a Customer Success Representative (CSR) who thrives on delivering top-notch service and building real connections with customers. In this role, you won’t just answer questions—you’ll be a trusted guide, a helpful expert, and a vital part of a company that values empathy, initiative, and people-first thinking. Whether it’s by phone or virtual chat, you’ll bring your communication skills, patience, and positivity to every interaction. If you're passionate about helping others, solving challenges, and being part of a supportive, high-performing team—this is the opportunity you’ve been waiting for. Bilingual in English and Spanish is highly desirable. Summary: The Customer Success Representative (CSR) plays a key role in delivering exceptional support and solutions within a contact center environment. This role focuses on building strong customer relationships by actively listening, understanding individual needs, and implementing effective solutions. The CSR is responsible for resolving a wide range of inquiries and issues through customer education, proactive follow-up, and a commitment to creating a positive and professional customer experience. Schedule: Monday-Friday, eight or more hours per day, five days per week based on business needs. Primary schedule will be 8:30 AM – 5:30 PM, or similar. This is a hybrid position. Salary Range: $18 - $19 hourly. Upon successful completion of the Level 1 Certification Test, employees will receive a $1/hour increase to their base pay rate. Compensation commensurate with experience. At this time, we are not engaging with agencies or third-party recruiters. Thank you for your understanding. Essential Duties and Responsibilities include the following: • Educate and assist customer base on company website, products, and services, • Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two, • Provide customer feedback to department for new product and resource development, • Accurately notate and record each customer interaction to ensure all accounts are updated, • Be a knowledgeable point of contact for both new and existing customers, • Handle complex requests with patience, professionalism, and empathy, • Review and resolve situations in a timely manner by identifying customer concerns, • Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge, • Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations, • Complete and process all required tasks, • Regularly perform general housekeeping duties in your work area(s), • Adhere to all safety policies and protocols and maintain a safe working environment, • Attend all department/company meetings, • Other duties as assigned For an extensive list of responsibilities, duties and physical demands/work environment please refer to the attached Job Description. EDUCATION, LICENSES, CERTIFICATIONS, EXPERIENCES: • High School Diploma or equivalent (GED) – required, • Previous experience in customer service roles, • Demonstrated history of stable employment, • Bilingual in English and Spanish is highly desirable., • Experience in printing or wide format production – preferred CRITICAL KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: • Self-Motivation & Accountability: Ability to stay focused on tasks, meet deadlines, and produce high-quality work with minimal supervision. Holding oneself accountable for managing workloads, handling responsibilities, and maintaining professional standards., • Communication Skills: Strong written and verbal communication abilities are vital. Being clear, concise, and professional in emails, messages, and virtual meetings is critical. Active listening, and the ability to interpret and clarify communication effectively. Ability to read and understand corporate policies, job-related documents, and written/verbal instructions in English to ensure effective and compliant job performance., • Technology Proficiency: Intermediate computer knowledge, ability to type 40+ WPM with accuracy. Basic Office 365 knowledge., • Time Management: Self-discipline to manage personal and professional tasks, prioritize work, and avoid distractions at home., • Adaptability and Flexibility: Being adaptable to rapidly changing situations or project pivots without the support of in-person guidance. Comfortable with new tools and technologies, especially when team needs evolve or new platforms are introduced., • Collaboration and Teamwork: Strong ability to work as part of a virtual team. This includes both synchronous (live meetings, chats) and asynchronous (emails, shared documents) communication. Building rapport with colleagues despite the lack of physical presence, maintaining team cohesion and morale. 4over LLC Company History: 4over LLC was founded in February of 2001. What started off as creating business cards and web page designs by a husband and wife, quickly flourished. Since the company was founded, we are now a private equity owned company growing and expanding across many states. Through our 4over Core Attributes, we are committed to meeting and exceeding customer expectations, cultivating and nurturing our relationships, providing excellence and caring for others. Health and Life Insurance- • Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care, • 4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000, • Coverage will be effective on the 1st of the month following 1 month of continuous regular full-time employment 401(k) Retirement Plan • New employees are eligible to enroll the first of the month, following 1 month of employment, • Semi-annual open enrollment (January 1st and July 1st), • Discretionary employer match; typically, 50% of employee deferrals up to 6% of compensation, • Immediate Vesting Holidays and PTO • 9 Paid Holidays, • Accumulating PTO to be used after 90-days of continuous and active full-time service 4over is an Equal Opportunity employer. It provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, national origin, age, religion, disability, or any other legally protected status and takes affirmative action to recruit, employ, train, and promote qualified minorities, women, covered veterans, and individuals with disabilities.

Job DescriptionDescription: Job Summary: The Customer Service & Account Manager is responsible for overseeing advanced Customer Service operations, managing Senior Customer Service Representatives, Account Specialists, and supporting strategic customer and sales-related operational initiatives. This role serves as the primary operational partner to Sales Representatives and internal departments for escalated customer matters, complex projects, high-value accounts, and service recovery situations. The Customer Service & Account Manager focuses on protecting customer relationships, improving account-level service execution, and ensuring cross-functional coordination across Customer Service, Sales Support, Logistics, and Operations. This role combines leadership, escalation management, and relationship-focused operational support to strengthen customer retention and business continuity. Essential Responsibilities: Customer Service Leadership & Escalation Management · Oversee advanced Customer Service activities and complex operational matters · Manage escalated customer situations and ensure timely resolution · Support better experience of high-level customers with high business impact (Elite and A customers) · Ensure customer communication remains professional, proactive, and solution-oriented · Identify recurring service issues and implement corrective actions · Develop, review, and modify goals and incentive programs which will motivate employees, encourage teamwork, and produce the most desired results for the company and customers. · Monitor procedures or implement for standards to increase while ensuring efficiency integration and utilization of resources to meet established goals, metrics, and objectives. · Act to ensure that there are effective and efficient systems in place of handling complaints and compliments. Senior CSR Oversight & Team Support · Coach and mentor staff, provide and promote professional growth through staff development and in-service training. · Monitor workflow prioritization, responsiveness, and service execution quality · Reinforce accountability and operational consistency within the team · Effective recruitment efforts to establish and maintain staffing scheduling requirements as well as the company objectives behind world class customer service are met. · Review individual and group performance goals while conducting formal performance evaluations and coach or take disciplinary action as necessary. · Prepare and provide weekly accomplishments as well as upcoming week focus point by outlining daily, weekly, and monthly performance, observations, suggestions, trends, and opportunities including budgeting and forecasting. Sales Partnership & Account Coordination · Serve as a primary operational support partner for Sales Representatives and Regional Managers · Assist Sales teams with customer escalations, service recovery, and operational coordination · Support large projects, strategic customer initiatives, and account follow-up activities · Coordinate internally to ensure customer expectations and operational capabilities remain aligned · Provide visibility and communication to Sales regarding customer-impacting operational matters Cross-Functional Coordination · Partner closely with Sales Support on pricing clarifications, special orders, and account-related concerns · Collaborate with Logistics, Warehouse, Purchasing, Credit, and Operations teams to resolve customer-impacting issues · Support alignment between pre-order and post-order customer experience processes · Support Customer Service Performance Manager responsibilities upon operation’s needs. · Other tasks might be assigned upon Business need. Operational Governance & Customer Retention · Support implementation and enforcement of SOPs and service standards · Identify opportunities to improve customer experience and operational workflows · Assist leadership with KPI reporting, service trend analysis, and operational planning · Support customer retention efforts through proactive issue resolution and relationship management Travel: No travel Requirement Supervisory Responsibilities: This position has supervisory responsibilities. Requirements: Minimum Requirements · Bachelor’s degree preferred in Business, Operations, or related field · 5+ years of Customer Service or Sales Support Experience · 2–4 years of leadership or workforce management experience preferred · Strong experience managing escalations and strategic customer situation · Strong background in QA, coaching, and KPI management · ERP/CRM experience preferred (Great Plains, Zendesk, 4Voice) Work Environment: This position is primarily onsite and based in Miami, FL. Hybrid flexibility may be considered based on business needs, operational performance, and departmental requirements. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this job, the employee will stand, walk, bend, squat, twist, reach with hands and arms and may lift and/or move up to 30 pounds. Some work stress is inherent to the position and extended work hours may be required.

Job Description Our client, a NYC government agency, is seeking several bilingual remote customer service representatives. This is a fully remote role and a great opportunity for candidates to gain experience supporting a city initiative. Bilingual Customer Service Representative (must be English/Spanish speaking) Position Summary: The Customer Service Representative (CSR) serves as the first point of contact for residents seeking government information, services, and assistance. Operating fully remotely, the CSR is responsible for accurately capturing caller inquiries, routing service requests, and providing timely, professional responses on behalf of our government client. This role requires a commitment to quality, empathy, and efficient call handling across a broad range of topics including public works, sanitation, housing, transportation, and emergency non-critical services. Schedule is 40 hours/week, with days off falling between Tuesday–Thursday; weekend availability is required. Shifts: Day or evening shifts available, with a small potential need for overnight coverage. Key Responsibilities: -Answer a high volume of inbound calls from residents requesting city services, information, or complaint resolution -Accurately log and route service requests into client-specific CRM and case management systems -Identify callers' needs through active listening and effective probing questions, then provide accurate information using available knowledge base resources -Escalate complex, sensitive, or urgent inquiries to the appropriate agency or supervisor in a timely manner -Adhere to call quality standards, including average handle time (AHT), first call resolution (FCR), and customer satisfaction (CSAT) benchmarks -Maintain thorough and accurate documentation of all caller interactions -Stay current on government service updates, policy changes, and client-specific procedures through ongoing training -Maintain professionalism and composure when handling frustrated, distressed, or difficult callers -Complete after-call work (ACW) including case notes, data entry, and service request confirmation Requirements: • 2+ years of customer-facing experience is required, • Bilingual/Fluent in English and Spanish is required, • Strong technical proficiency and comfort navigating multiple systems Company Overview: This job is presented to you by TemPositions Office, a division of the TemPositions Group of Companies. Enjoy exceptional compensation, benefits, and a wealth of opportunities in all office related positions. To learn more about employment opportunities, visit our website at www.tempositions.com. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged. Benefits: We value the work our employees do and are committed to offering competitive pay along with access to benefits designed to support your health, financial well-being, and everyday life. Benefit availability varies based on assignment type, schedule, length of employment, and plan eligibility requirements. Benefits available to eligible employees include health plan coverage, comprehensive medical options, group-rate dental and vision plans, prescription drug coverage, short-term disability, and a 401(k) plan. Employees can also access additional support and savings programs, including an Employee Assistance Program, childcare assistance, the Perks at Work employee discount program, paid holidays, and longevity pay bonuses. Together, these offerings are designed to provide meaningful support while you build experience, earn income, and take on opportunities that fit your goals.

Job Description Are you ready to start your career with a company that offers growth, challenge and a commitment to excellence? Axle Trucking Insurance is a commercial insurance agency with a positive team environment located and is seeking a CSR (Customer Service Representative) to join our growing team! Responsibilities include but are not limited to: Provide administrative support to the Insurance Producer on a day-to-day basis. Collect new account information and enter it into our Agency Management System. Complete insurance applications, prepare proposals etc. and manage customer files, Follow up with clients and insurance companies on proposal and quotes and provide additional information where needed. Be prepared to take many requests throughout the workday and be able to follow directions very closely with minimal supervision. Post close follow up with customers and insurance companies. Receive calls from clients, process customer service requests and service accounts for the Producer as needed. Experience in a Property/Casualty Insurance Preferred but not required - Or More Generally in an office Environment. Basic administrative skills such as typing proficiency, basic computer skills, and the ability to communicate effectively are essential in this position. Data entry Being organized is the key to success in this position. Qualifications Positive Attitude Effective communication, interpersonal and organizational skills in person and on the phone. Attention to detail and the ability to multitask is essential. Proficient computer skills and the ability to master our Salesforce management system. Proficient with Microsoft Excel Word & Outlook and Acrobat. Commercial insurance experience a PLUS Willingness to learn. Position will be based out of the Doral, FL office, start date As soon As possible.

Job DescriptionThe Customer Service Supervisor represents Atlantic Aviation in a positive and professional manner while serving as the primary contact for FBO customers, and assists in creating a positive environment to exceed Atlantic customer expectations. The primary function of this position is to oversee as well as execute all daily duties related to customer service operations. Headquartered in Plano, Texas, Atlantic Aviation welcomes customers at more than 100 fixed base operator (FBO) locations – from the Hawaiian Islands to Caribbean islands and all points in between throughout the US. We offer a wide range of aircraft ground handling and flight hospitality services, including fueling and line services, hangar and ramp storage, modern executive terminals for passengers and crews, and much more. We are firmly committed to diversity, equity, and inclusion throughout our network and aspire to be the employer of choice in our dynamic segment of aviation. We invest in enhancements to our safety, service, technology, and strategic infrastructure in order to provide more choices, improved experiences, and better value for customers. Atlantic Aviation intends to lead the way to a more sustainable future for business and general aviation. Atlantic Aviation is “local everywhere” - providing a safe, friendly, and familiar experience across North America. To learn more about Atlantic Aviation or to make a reservation at any of our 100+ FBOs, visit AtlanticAviation.com. Websitehttp://www.AtlanticAviation.comResponsibilities • Representation of Atlantic Aviation in a professional and positive manner., • Application of the principles of the “Atlantic Attitude” at all times., • Compliance with all Company policies and procedures., • Interaction with customers, vendors, and Atlantic Aviation employees in a professional and courteous manner., • Coordinate customer service order requests., • Ensure a pleasant and clean work environment., • Strong working knowledge of customer service principles and the Atlantic Aviation service philosophy., • Maintain high level of safety and customer service., • Develop and maintain customer relationships., • Be an example to the Customer Service Representative., • Assist in training other Customer Service Representatives at the request of management. Essential duties and responsibilities include (but not limited to): • Maintain departmental practices and procedures that contribute to a positive and enjoyable work environment, • Greet customers in a friendly, professional manner and maintain appropriate continuous assistance to customers necessary to ensure good customer relations., • Train, coach, evaluate, and develop new hire employees in accordance with established procedures., • Provide guidance and direction for all CSRs., • Match personnel talent to company need to ensure maximum employee engagement and company benefit., • Adhere to the uniform policy, • Develop and maintain customer relationships. Encourage upselling of fuel to all customers and adherence to all customer service policies and procedures., • Implementation of monthly tips sent by the marketing department., • Organize periodic shift meetings and facilitate communication between shift personnel and management., • Help organize and execute employee development, and performance improvement plans., • Check in and register customers and determine their specific needs and ensure proper follow up., • Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries., • Drive passengers and/or pilots to and from requested locations such as hotels, restaurants, the commercial airport, etc., • Occasionally drive on the tarmac., • Dispatch responsibilities – such as coordinating services between customers and Line Service personnel., • Invoice fuel tickets., • Participate in sales initiatives., • Make necessary reservations and arrangements, including hotel and car reservations., • Receiving and recording all credit card receipts and cash receipts., • Keep work area neat in appearance at all times., • Periodically inspect and organize facilities and replenish amenities and beverages., • Hangar Fee Checks., • Initiating emergency response procedures when required., • Does not enforce policy or evaluate employees; however is responsible for bringing personnel matters to the management team.Required SkillsEDUCATION AND QUALIFICATIONS, • High school graduation., • Two (2) years experience as a CSR., • Maintain confidentiality., • Valid state driver’s license and at least 18 years of age., • Previous experience in a customer service environment., • Some leadership skills, • Excellent communication skills, both written and oral., • Good organizational skills., • Ability to comprehend and perform basic math calculations with minimal errors., • Flexible work schedule may include working overtime, nights, on weekends, holidays, and be on call., • Experience with Microsoft Office applications including Word and Excel.

Job Description We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. Theyre patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they dont have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Benefits Hourly Base Salary Based on Experience Paid Time Off (PTO) Mon-Fri Schedule Career Growth Opportunities Responsibilities • Manage large amounts of incoming calls, • Generate sales leads, • Identify and assess customers needs to achieve satisfaction, • Build sustainable relationships and trust with customer accounts through open and interactive communication, • Provide accurate, valid, and complete information by using the right methods/tools, • Meet personal/customer service team sales targets and call handling quotas, • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, • Keep records of customer interactions, process customer accounts and file documents, • Follow communication procedures, guidelines and policies, • Take the extra mile to engage customers Requirements • Language: Spanish and English/Bilingual (Required), • Proven customer support experience or experience as a client service representative, • Track record of overachieving quota, • Strong phone contact handling skills and active listening, • Familiarity with CRM systems and practices, • Customer orientation and ability to adapt/respond to different types of characters, • Excellent communication and presentation skills, • Ability to multitask, prioritize, and manage time effectively, • High school degree, • License/Certification: 4-40 or 2-20 license? (Preferred)

Customer Service Representative (CSR), Transportation Division.HUB International Limited ("HUB") is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management

CSR Dedicated E-commerce Accounts.The CSR Dedicated to e-commerce accounts Dedicated Account responsibility in support of all services required by account as it pertains to preparing orders, handling returns, preparing deposits, with all daily tasks as required by account.Managing the day-to-day

Customer Service Representative.As a Customer Service Representative (CSR), you'll help people in your community access the financial solutions they needright when they need it the most.You'll play a pivotal role in our high-performance environment by building connections with our diverse customer b

This is a fully remote role and a great opportunity for candidates to gain experience supporting a city initiative. Operating fully remotely, the CSR is responsible for accurately capturing caller inquiries, routing service requests, and providing timely, professional responses on behalf of our gove

Customer Service Representative (CSR).Join One of Miami's Highest-Rated Home Repair Companies!.Handyman is an award-winning home repair and maintenance company with a reputation for exceptional customer service, quality workmanship, and professionalism.We are looking for a highly organized, friendly

The Personal Lines CSR at Del Campo Insurance Group is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while

At Larkin Community Hospital Palm Springs Campus, we are committed to providing exceptional surgical care through a dedicated team and rigorous sterilization protocols. We are seeking a reliable and detail-oriented CSR/SPD Technician to join our Surgery Department. This role combines technical expertise in sterile processing with customer service responsibilities to ensure surgical instruments are sterilized, ready, and properly managed, while supporting patient and staff communication. The CSR/SPD Technician supports the Surgery Department by performing critical sterilization and instrument processing duties, while also serving as a liaison between the sterile processing team and surgical staff. The role demands technical knowledge of sterilization processes, strong organizational skills, and excellent communication to maintain high standards of surgical instrument readiness. Qualifications: CSR/SPD Certification BLS Certification Previous experience preferred Bilingual (English/Spanish) preferred Flexible Hours, Weekends, and On Call

Pay rate: starting at $16.50 per hour Start date: June 03, 2026 Training Schedules: 8:00AM - 4:30PM Est Monday - Friday. Potential production shift between the hours of: 08:00AM - 6:00PM EST An Alivi Contact Service Representative (CSR) will provide prompt and courteous support to the Members of our health plan partners address inquiries about our services and assist in managing the health plan partners supplemental programs and value-based benefits. The CSR role requires excellent communication skills, empathy, patience, and attention to detail during data entry and while speaking with members. This role is an important part of our commitment to the happier and healthier life of our members. • Assist inbound inquiries from health plan members and representatives, regarding the transportation services offered through our health plan partners., • Actively listen and respond quickly and professionally to all customer calls., • Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey., • Follows all HIPAA and compliance protocols to ensure the protection of all members protected health information (PHI)., • Escalates transportation and customer service concerns to contact center leadership team., • Complete Alivi's New Hire Training program, in which participants are expected to obtain an 80% final assessment passing score., • Complete and sign all compliance courses., • Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience., • Must be able to sit for 8 hours or more a day., • Must be able to wear a headset for a minimum of 8 hours a day., • Excellent written, communication and data entry skills., • Moderate experience in Microsoft Teams, Outlook, and Word., • CSR's must exhibit professional appearance and demeanor during training and ongoing coaching's., • CSRs are required to be on camera during all training and meeting sessions, • Must be able to adapt to high and a fast-paced call volume., • CSR's must comply to attendance and punctuality expectations (PTO Policy)., • CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps, • Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members), • Fully bilingual: English/Spanish only., • BYOD (Bring Your Own Device): Candidates must provide their own equipment to successfully perform the job functions listed., • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments., • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments., • Adaptability - Adapts to changes in the work environment; Manages competing demands. Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events., • Collaborative - We are friendly, and always ready to lend a hand; We are humble, and willing to admit mistakes; We trust our team and use respectful conflict to make decisions., • Entrepreneurial We are personally committed, and hunger for Alivi's success; We show passion and do more with what we have; We don't give up, and always find ways to get the job done., • Dynamic We gladly welcome change; We are smart, and challenge how things are done; We adapt quickly, and readily embrace new roles, and projects. As part of our candidate selection process, we ask you to complete a cultural fit assessment. KPI Goal Description • Customer Satisfaction Score (CSAT) ? 95% Measures customer satisfaction from post call surveys., • Calls Per Hour (CPH) ? 8.5 Average number of calls handled by the agent per hour logged in, • Average Handle Time (AHT) Within 5 minutes Total time spent per customer interaction (talk + hold + wrap-up)., • Occupancy % ? 80% Percentage of time agent was servicing calls and/or available to service calls, • Call Quality Score ? 95% Based on QA reviews for professionalism, accuracy, and adherence to script., • Adherence to Schedule ? 92% Measures how well agents follow their assigned shifts and breaks., • Attendance Rate ? 98% Tracks presence and punctuality during scheduled hours. Unplanned occurrences are tracked using a rolling 6 month point system.

The CSR Dedicated to e-commerce accounts Dedicated Account responsibility in support of all services required by account as it pertains to preparing orders, handling returns, preparing deposits, with all daily tasks as required by account. Responsibilities • Managing the day-to-day activities of order preparations, • Processing all customer returns, • Organizing workflow with pick and pack team associates, • Handling of emails and requests from e-commerce off site customer, • Data entry, scanning, • Processing inbound in customers dedicated software system, • Provide management with daily END OF DAY status reports on all tasks, • Assist with processing orders, producing and reconciling business documents, and continuously facilitate communication with management, • Facilitate inter-departmental communication to effectively provide customer support., • Provide assistance to customer with problems and resolutions, • Organize, scan and file shipping and receiving digital pictures, • Regularly facilitate instructions on the floor, • Interact and possible lifting of cases up to 25 lbs. The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations, if required, so that qualified employees can perform the essential functions of the job. Skills and Experiences • High School Diploma or Equivalent, • Bi-lingual (English & Spanish), • Prior Customer Service Experience, • Basic computer and math skills, • Must be very detail oriented, thorough and accurate., • Ability to establish priorities and accomplish multiple tasks Shift- Monday to Friday, 8:00 Am to 5:00 PM Need to be flexible for over-time nights and Saturdays as needed Payrate: $19.50 Abacus Staffing

Under immediate direction, provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc.Dispatches vehicles on a pre-set route for each CSR on a daily basis in the interest of efficient customer service.The Dispatcher also monitors compliance with compa

Elevate Your Career, Wherever You Are-Join AO!.Imagine advancing your career while enjoying the freedom of remote work.At AO, you have the opportunity to grow, learn from industry leaders, and make a meaningful impact-all from wherever you choose to be.With AO, your office isn't confined to four wal

Logistics Customer Service Agent.Leading freight forwarding company is looking for a dynamic Logistics Customer Service Agent for their Miami branch!.The Customer Service Agent facilitates the shipment of cargo via air transport.They are responsible for receiving shipping instructions and following

Knowles Animal Clinics in Miami, FL seeking a well-qualified, enthusiastic receptionists.Candidates for consideration must have a minimum of 2 years of veterinary receptionist work and if possible and 4 years overall work experience to be considered.The ideal candidate should possess proficient know

Unlock Your Potential and Become a Leader with AO! 🌟.Are you ready to redefine your career, unleash your ambition, and achieve your personal version of success? At AO, we’re looking for dynamic, driven professionals to join our team of trailblazers.There’s no ceiling here—just endless oppor

Bilingual Call Center Agent (English/Spanish).We are looking for a driven and results-oriented Bilingual Call Center Agent (English/Spanish) to join our dynamic sales team in the car insurance industry.In this role, you will handle inbound and outbound calls, deliver outstanding customer service, an

Molina Healthcare is hiring for a CSR for our Medication Therapy Management department.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Located in Miami Gardens, FL, Calder Casino has been bringing excitement and top-notch entertainment to guests since 2010.With a vibrant atmosphere, thrilling slots, a dynamic card room, and exciting promotions, we're known for delivering unforgettable experiences.But what truly sets us apart? Our t