80 Best csr Jobs in New York, NY (April 2025)

A Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses

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Elevance

Customer Service Representative (CSR)

Location: Manhattan, NY (On-Site) NO REMOTE Job Description: We are seeking a Customer Service Representative to join our team in Manhattan! In this role, you will serve as the first point of contact for our customers, ensuring a smooth and positive experience. Your main goal will be to address inquiries, resolve concerns, and provide top-tier customer support. Responsibilities: · Assist customers with inquiries and product/service details. · Handle customer complaints and provide effective solutions. · Maintain detailed and up-to-date customer records. · Work closely with other departments to escalate issues when necessary. · Participate in ongoing training and improvement initiatives. Qualifications: · Strong communication and interpersonal skills. · Problem-solving mindset with the ability to think on your feet. · Ability to handle stressful situations with professionalism. · Detail-oriented and organized. · Prior experience in customer service is a plus but not required.

Customer Service Representative (CSR)

We are now hiring Customer Service representatives, receptionist and Branch Managers. Location: New York City, Manhattan You must be 18 and over to apply for this position and to begin training. Training is paid. A minor probationary period will apply before permanent schedule is distributed. Hours: Monday - Friday 6:00AM - 10:00AM 10:00AM - 5:00PM 5:00AM - 10:00PM Or - Saturday - Sunday 10:00AM - 2:00PM 2:00PM - 7:00PM Position will require for you to deal with a high volume of incoming and outgoing phone calls, bookings and reservation. All in office amenities and supplies will be provided. Professional attire is required at all times. Apply now! All applicants will be considered.

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Kingbridge Cleaners & Tailors

Customer Service Representative (CSR)

We are seeking an enthusiastic and dedicated individual to join our team at a busy dry cleaning and tailoring boutique. The ideal candidate will have a strong attention to detail, excellent punctuality, and a great personality. If you are passionate about providing exceptional customer service and thrive in a fast-paced environment, this position is for you! Key Responsibilities: Greet customers warmly and professionally upon arrival. Process customer orders accurately for dry cleaning and tailoring services. Maintain clear communication with customers regarding their orders, including pick-up and delivery times. Handle customer inquiries and resolve any concerns or complaints with a positive attitude. Accurately input customer and order details into the computer system with great speed and precision. Assist with tracking inventory and managing order deadlines. Ensure a clean, welcoming, and organized boutique environment. Coordinate with tailoring staff to ensure orders are completed on time and meet customer expectations. Required Skills & Qualifications: Strong attention to detail with an ability to spot errors or issues in customer orders. Excellent organizational and time management skills to ensure punctuality. Friendly, approachable personality with strong interpersonal communication skills. Proficient computer skills with fast and accurate data entry. Ability to work in a fast-paced environment and multi-task effectively. Previous customer service experience, preferably in a retail or service-oriented setting. A professional appearance and demeanor. Flexibility to work weekends and evenings Bilingual preferred English/ Spanish

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