Customer Service Representative
21 days ago
East Brunswick
Job Description We are seeking a Customer Service Representative to join our pack! The Customer Service Representative is responsible for providing every client with a "WOW" experience”. As a CSR, you are the face of the company and as such your purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. Job functions include but are not limited to: • Greet all customers coming into the building with a smile., • Performs Check In/Check Out and reservation procedures in the POS system., • Accepts payment from customers., • Takes custody of pets and makes sure they are properly placed in the building., • Answers telephone inquiries., • Works closely with manager in charge to handle small office tasks., • Provides tours of the facility to potential customers when necessary., • Responsible for feeding and medicating of all dogs., • Provides personal playtimes for dogs when such a service is requested., • Takes dogs outside for elimination breaks., • Sanitation of the lobby, all boarding and daycare accommodations., • Monitoring Daycare. • Computer skills including knowledge of Microsoft Windows., • Proficient written and spoken communication skills. Personal Characteristics: • Must be able to communicate with all types of people, remain calm, mediate and problem solve, • Salesmanship personality and comfort, • Ability to multitask, • A “Can-Do - It is my job” attitude, • Outgoing, positive, enthusiastic personality, • Must demonstrate a love for dogs, • Well-organized and efficient Some weekend and holidays hours may be required.