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Job Description About the Role: As a Customer Service Representative (CSR) in the retail trade industry, you will play a crucial role in enhancing customer satisfaction and loyalty. Your primary responsibility will be to address customer inquiries, resolve issues, and provide information about our products and services. By effectively communicating with customers, you will help create a positive shopping experience that encourages repeat business. Additionally, you will gather customer feedback to identify areas for improvement, contributing to the overall success of our retail operations. Ultimately, your efforts will directly impact our brand reputation and customer retention rates. Minimum Qualifications: • High school diploma or equivalent., • Proven experience in a customer service role, preferably in the retail industry., • Associate's degree in business or a related field., • Experience with CRM software and customer support tools., • Respond to customer inquiries via phone, email, and chat in a timely and professional manner., • Resolve customer complaints and issues by identifying the root cause and providing effective solutions., • Maintain a thorough understanding of our products and services to provide accurate information to customers., • Document customer interactions and feedback in our CRM system for future reference and analysis. The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and addressing their needs. Problem-solving skills will be utilized daily to identify issues and develop appropriate solutions that enhance customer satisfaction. Attention to detail is crucial when documenting customer interactions and feedback, ensuring accurate records are maintained. Additionally, familiarity with CRM software will aid in efficiently managing customer inquiries and tracking service performance. Preferred skills, such as bilingual communication, can further enhance customer interactions, allowing for a broader reach and improved service for diverse customer groups.

Job Description Customer Sales and Service Representative Full-Time | In-Person | Stamford, CT Location: Stamford, CT and surrounding areas IN-PERSON OPPORTUNITIES ONLY Applicants must be able to reliably commute to and around the Stamford, CT area. Are you a people person who thrives in a fast-paced, relationship-focused environment? Whether you’re seeking your first career opportunity or looking for a change, this is your chance to join a rapidly growing sales and marketing team with real career growth potential. At Raffo Enterprise, we represent major clients across the telecommunications industry. Our retail sales team works face-to-face with customers to promote client products and services, provide tailored solutions, and close sales—all while gaining hands-on experience in customer service, sales, and brand representation. No door-to-door sales and no cold calling. What You’ll Do: • Interact with customers in a retail environment to promote and sell products, • Use CRM systems to track and manage customer interactions, • Profile accounts, handle objections, and offer effective solutions, • Present the value of services clearly and confidently to potential and current customers, • Strong communication and customer service skills, • Coachable and eager to learn new skills, • Reliable and able to work weekends, • Comfortable with basic computer systems and CRM tools, • Adaptable and solution-oriented, • Bonus incentives and performance rewards, • Personal and professional development programs, • Community involvement and philanthropy opportunities, • Team events including organized sports leagues and networking outings, • Real growth potential with paths into leadership and management, • Uncapped commission Ready to start your career with a company that invests in you? Apply today and discover what’s possible with Raffo Enterprise. Company DescriptionAt Raffo Enterprise, our mission is to create an environment where people feel welcomed, supported, and challenged to grow every day. We are dedicated to developing leaders, delivering results, and exceeding expectations for our clients and team alike.At Raffo Enterprise, our mission is to create an environment where people feel welcomed, supported, and challenged to grow every day. We are dedicated to developing leaders, delivering results, and exceeding expectations for our clients and team alike.