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Job Description Job Overview: This on-site Sr. DevOps Engineer position will play a significant role in supporting our AWS cloud infrastructure, which is being used to support the development and deployment of a SaaS platform that helps companies manage their employee benefits billing process. The system itself has multiple major functions, including bill consolidation, reconciliation, and payments processing. The candidate will be part of a small team initially, responsible for the infrastructure implementation, day to day operations, solving technical problems of comprehensive scope and complexity, and maintaining the security posture required for the HITRUST CSF Certification. The position will also establish the cornerstone of our standards, procedures and documentation construction and maintenance for our enterprise. In addition, recognizing impediments to our organizational efficiency and proposing and implementing solutions will be value propositions that the successful candidate will be able to provide. There will also be elements of ITSM and IT support that this position will be responsible for in the areas of desktop support, local network administration, and Office365 support. Company Overview: Our goal is to lead a transformative shift in the employee benefits industry. We are committed to our mission of delivering unparalleled value to our customers by easing administrative challenges through cutting-edge technology. When we do our jobs well, those who cannot afford the benefits they need can now get them, and those who can afford them get better value for every dollar they spend on benefits. Our vision is the seamless and precise management of employee benefit administration, underpinned by our fundamental values: • Act with Integrity: We demonstrate courage and character to always do what is right., • Pursue Excellence: We focus our knowledge, experience and expertise to create extraordinary value for our customers., • Share Success: We are one team, leveraging each other’s expertise to succeed together. We understand we can achieve more together than as individuals., • Customer Focus: Relationships are the foundation of our success. We will bring empathy, passion and professionalism to the relationship., • Commit and Deliver: We are accountable to our clients and each other to deliver what we promise, take ownership of our obligations and learn from our mistakes., • No Swearing nor Gossiping: We do not accept that these traits build trust and respect within our organization or with our customers and partners., • Embrace Growth: We pursue continuous improvement, adapting with purpose to drive rapid growth and lasting value., • Self-Employed Mentality: We all care and take responsibility as if we were owners., • Team: We are team members, not employees. Required Experience & Qualifications: · Cloud Architecture & Lifecycle Management • Managing AWS databases and security configurations in accordance with best practices and HITRUST/NIST controls, • Manage and keep secure according to best security practices, all remote desktop hosts in AWS EC2, • Own application reliability for a multi-tenant SaaS running on Elastic Beanstalk (.NET ALB) with CloudFront-hosted Angular front-end and RDS for SQL Server., • SLOs defined and socialized (error budgets in place) for API and UI., • API p95/p99 latency (per key endpoints/tenants), request success rate, 5xx and timeouts., • Front-end: page load p75/p95 (TTFB, LCP), SPA route-change latency, CloudFront 5xx., • Database: RDS failover time, backup success rate, transaction rollback/timeout rate, deadlocks per minute., • Autoscaling policies tuned for EB based on latency/5xx/queue-backlog (not only CPU)., • Scale on ALB target response time, request count per target, 5xx rate, and p95 latency., • Stream EB logs/metrics and app logs to centralized observability with trace-id correlation., • Unified dashboards/alerts for API, UI, and DB with paging policies and runbooks for the top 10 failure modes., • Hands-on Elastic Beanstalk for Windows/.NET: health reporting, deployment policies, scaling triggers, platform updates., • SRE practices: SLI/SLO/error budgets, incident command, postmortems, and reliability runbooks., • Observability: distributed tracing + metrics + logs (end-to-end); ability to build p95/p99 and 5xx-based alerting., • Define, implement, and continuously improve SLIs/SLOs tied to user experience, not just host metrics., • Active participation in deployments per our SLA, • Support the development team in AWS and with end-user support tickets, • Managing on and offboarding of new users in AWS, • Manage daily remote IT Support tickets in a timely manner, • Actively participate in the CSIRT, • Responsible for the wireless network, • Perform audit of all laptop configurations for security and compliance, • Conduct assessment on all applications used by the company and produce a report to CISO every 60 days of users and permissions for approval, • Work in tandem with Infrastructure team (on-site) to execute annual BCDR exercise, • Responsible for ensuring approved registry is updated and requests for new applications/software are reviewed through vendor management SOPs, • Assist with new client vendor questionnaires, • Work (on-site) for the migration off of GoDaddy, • Play active role in reviewing and updating compliance SOPs/policies, • Assist infrastructure team with documenting and evaluating the monthly results of vulnerability scans, • Play a key role in security audits and documentation/evidence preparation and requests, • Assisting with company-wide Lunch & Learns to provide team members updates to security changes and considerations, • Cross-train with other members of the infrastructure team, • AWS Certification (SysOps Administrator, Solutions Architect) recommended but not required, • Experience with Infrastructure as code, utilizing AWS Cloud Formation to automate infrastructure provisioning and deployment, • Experience with monitoring AWS billing and develop cost optimization strategies, • Experience with HITRUST CSF Certification, • Experience and solid capability to work in a remote environment (high collaboration over Teams and Zoom, etc.), as well as in a traditional office setting, • Medical/Dental/Vision/Life, • LTD, STD, and 401(k), • Employee Paid HSA for HDHP, • Generous Paid Time Off Policy, • Free Healthy Snacks, Office Meals, and Refreshments, • Onsite Gym Affirmative Action / Equal Opportunity Employer: AdminaHealth does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where AdminaHealth does business. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Company DescriptionAdminaHealth® was founded on a disruptive idea: deliver the most complete cloud-based invoice consolidation, reconciliation, and payment management solution to the benefits industry. With a single software system, AdminaHealth provides unique operational, reporting, and billing solutions specifically targeted to the Broker, TPA, Captive, Association, and Carrier industries. Our Mission: We simplify insurance benefit administration with innovative technology complemented by expert support, empowering customers to enjoy greater value and administrative ease. Our Vision: A future where insurance administration is seamless and reliable, delivering exceptional value that betters lives and strengthens trust for a more connected and flourishing future.AdminaHealth® was founded on a disruptive idea: deliver the most complete cloud-based invoice consolidation, reconciliation, and payment management solution to the benefits industry. With a single software system, AdminaHealth provides unique operational, reporting, and billing solutions specifically targeted to the Broker, TPA, Captive, Association, and Carrier industries.\r\n\r\nOur Mission: We simplify insurance benefit administration with innovative technology complemented by expert support, empowering customers to enjoy greater value and administrative ease.\r\n\r\nOur Vision: A future where insurance administration is seamless and reliable, delivering exceptional value that betters lives and strengthens trust for a more connected and flourishing future.

Job Description Network Doctor is an IT managed services firm where company culture and teamwork are essential. Our firm provides IT support to hundreds of SMB companies in the NY-metro area, across a diverse range of industries including finance, healthcare, real estate, non-profit, and others. We are seeking an experienced and composed Systems Engineer to deliver exceptional Onsite technical support for a high-profile White Plains, NY client with C-Suite executives. You will be the primary onsite technical resource, managing urgent support requests and maintaining critical infrastructure while ensuring outstanding customer experience. The ideal candidate brings not only deep technical knowledge but also excellent interpersonal skills and calm under pressure. The team member would work at a client location in White Plains, NY Monday - Friday during normal business hours. Job Responsibilities include but are not limited to: • Provide daily onsite support for desktop, network, and infrastructure issues, prioritizing C-Suite responsiveness and discretion., • Design, maintain, and troubleshoot Windows Server, Active Directory, and networking environments, including DNS, DHCP, Group Policy, and OUs., • Administer and support Microsoft 365, Exchange, SharePoint, and Entra ID, including user management and cloud integrations., • Financial Application maintenance and troubleshooting i.e. Quickbooks, Microsoft Dynamics GP, Sage 300 ERP or similar, • Manage and maintain VMware and Citrix XenApp/XenDesktop environments., • Install, configure, and support infrastructure hardware including firewalls, switches, wireless, and backup solutions (e.g., Veeam, Zerto)., • Lead or assist with IT projects including network design, migrations, and disaster recovery implementations., • Provide Disaster Recovery and backup solutions and support using eVault, Zerto, Veeam, Shadow Protect, and others., • Document procedures, maintain system inventory, and ensure consistent compliance with standards and best practices., • Proven success supporting C-Suite and executive clients in fast-paced, high-pressure environments (e.g., finance, legal, hedge funds)., • Strong verbal and written communication skills with excellent customer service orientation., • Strong time management and organizational skills with the ability to manage multiple tasks and changing priorities, • Expert knowledge of Windows Server, Active Directory, networking fundamentals, Microsoft 365, and desktop support., • Proficiency with VMware, Citrix, and scripting via PowerShell., • Experience supporting remote access tools, backup technologies, and cloud-based infrastructure., • 5+ years of experience in technical support and systems administration., • MSP (Managed Services Provider) background., • Familiarity with the ConnectWise suite., • Physical ability to lift and move heavy equipment (servers, computers, etc.), • Expertise with MS Excel file management and functions a plus, • Experience with CRM database applications such as ACT a plus.Company DescriptionNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more. Our focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionalsNetwork Doctor is an IT managed services firm where company culture and teamwork are essential. We provide IT support to hundreds of SMB companies in the NY-metro and Missouri areas, across a diverse range of industries including finance, healthcare, real estate, non-profit, and more.\r\n\r\nOur focus is on creating and maintaining a comfortable, collaborative, and inclusive environment where everyone has a voice and all suggestions are considered when delivered respectfully. This ideology is at the core of who we are and strive to be. We are looking to hire individuals passionate about working in a team environment alongside talented technology and administrative professionals

Job Description Fire Protection and Plumbing Engineer - White Plains, NY Our client is a Engineering Design and Commissioning Company that has a national footprint and specializes in MEP Critical Facilities Design. They provide design, commissioning, consulting and management expertise in the Critical Facilities Space. They have a mindset to provide reliability, energy efficiency, sustainable design and LEED expertise when providing these consulting services for Enterprise, Colocation and Hyperscale Companies. This career-growth minded opportunity offers exciting projects with leading-edge technology and innovation as well as competitive salaries and benefits. Candidate will work with customers to gather design requirements for plumbing and fire protection design projects supporting various mission critical / data center centric projects. Will translate requirements to internal design team, while providing updates to customer. Responsibilities: • Design Plumbing and Fire protection systems in mission critical facilities - trade floors, labs, control rooms, data centers, etc., • Fire and plumbing engineering and design of systems cold and hot water systems, non-potable water systems, water treatment, sanitary drainage and vent systems, storm drainage systems, all types of pumping systems, natural gas distribution systems, special plumbing systems; fire suppression systems; sprinkler piping design, including hydraulic calculations; Incipient fire detection systems, • Work on multiple projects simultaneously, • Coordinate with other internal engineering disciplines to achieve successful, functional and innovative designs for our clients, • Interact with other building disciplines (architectural, structural, electrical, mechanical, civil, controls, etc.) to ensure compatibility with the design intent, • Select equipment for use in building systems and write reports, • Provide specifications for all fire protection and plumbing materials and equipment, • Go to client site as needed for project meetings/site observations, • Perform field surveys at customer sites to document existing conditions and/or observation of construction activities, • Participate in client project requirement meetings and value analysis and basic cost estimating, • Conduct QA /QC / quality assurance and quality control on project, • Perform and oversee the performance of load calculations and system design using company standard software, and proprietary manufacturer software, • Develop Plumbing and Fire Protection Drawings, • Design and document Plumbing and Fire Protection systems, • Assist in the continued development and updating of standards and specifications for the plumbing and fire protection, • Familiarity with renovation and new work projects; appropriate codes, standards and industry best practices, • Prepare Contract Documents using Revit and AutoCAD, • Bachelor's degree in Mechanical / Fire Protection / Plumbing engineering degree required, • Previous experience at an engineering consulting MEP firm a big plus, • PE; Professional Engineer a big plus, • Mission Critical Facilities Experience a huge plus!, • 5+ years' experience or more of plumbing design and fire protection systems, • Strong technical knowledge in fire protection and plumbing, • Excellent organization and planning skills, • A sound knowledge of engineering fundamentals, • Highly motivated, proactive and willing to take on new challenges, • Strong computer skills and skilled in software typically used in plumbing / fire protection design (i.e. hydraulic calculations, etc.), • Strong working knowledge of building, plumbing and fire codes, • Strong communication skills! Excellent written and verbal!, • Revit Experience is a must, • Ability to interface with clients After applying, if you have further questions, you may call 973-895-5200 and ask for Iggy. You can also submit via our career portal and take a look at other Critical Facility openings we are working on at, If this job is not for you, feel free to forward this along. WE PAY FOR REFERRALS!! Company offers competitive salaries and benefits package including medical insurance, a 401(k) plan EOE/AA Employer M/F/D/V Pkaza LLC is a third-party employment firm. All fees assessed by Pkaza LLC will be paid by our employer that we represent and not by the candidate

Job Description Senior Electrical Design Engineer About Us: Safe Flight, a leader in aviation safety and flight performance systems, was founded in 1946. The company pioneered the development of Stall Warning and Angle of Attack, Automatic Throttle Systems, Wind Shear Warning, and many other innovations in aircraft instrumentation, flight performance, and control systems for fixed and rotary winged aircraft. With product installed on over two-thirds of the world’s aircraft, Safe Flight counts among its customers the majority of the world’s aircraft manufacturers, more than 50 airlines, hundreds of operators of corporate jet aircraft and U.S. and International Armed Services. Safe Flight’s benefits: include employer-funded health care, on-site lunch program, 401K contribution, Wellness and Education Reimbursement, paid-time off and sick time, and various other programs. Job Details: Onsite Monday - Friday 8:00 a.m. to 4:45 p.m. Salary Range: $115-$140k, commensurate with experience. Responsibilities: • Architect and design electronic circuits for aviation computers, test equipment, and harnesses., • Evaluate design choices to ensure compliance with product functional requirements, environmental compatibility, and manufacturing lifecycle. Generate comprehensive reports and documentation supporting design decisions., • Develop statements of work for contracted services, such as board layout, and effectively manage contractors throughout project execution., • Create detailed test procedures and reports for electronic hardware, ensuring product reliability and performance., • Offer engineering insight to Program Management and Sales and Marketing teams for new business proposals and customer support activities., • Provide support to manufacturing and repair departments, particularly for legacy products., • Expertise in digital design operating in the hundreds of MHz range, utilizing ARM Cortex or similar-scale microcontrollers., • Proficiency in analog computer design and circuit analysis., • Experience designing for electromagnetic compatibility (EMC) and environmental qualification standards such as RTCA DO-160G, MIL-STD-810H, MIL-STD-704F, and MIL-STD-461G., • Experience designing for safety-critical electrical systems., • Excellent verbal and written communication skills., • Schematic Capture and PCB layout with Altium Designer., • Familiarity with bare-metal embedded C to support software engineers in driver development., • Proficiency in Excel, Python, or similar data analysis tools., • Bachelor’s degree in electrical engineering from an accredited school., • 7+ years of experience with responsibilities comparable to those required. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Equal Opportunities Employer Safe Flight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #hc186285

Job Description At E Tech Group, joining our team means joining a group of passionate and forward-thinking experts. We're one of the largest engineering and system integration firms in the United States providing value for our clients through IT automation and control solutions for more than 30 years to the Life Sciences, Mission Critical, Metals & Mining, Warehousing & Distribution, and CPG/Food & Beverage industries. Our national scale allows us to help our clients develop and implement standardized solutions at any of their facilities regardless of physical location or the local resources available at that site. The Senior Controls / Automation Engineer role requires an individual have a diverse engineering skill set with the ability to work independently to perform all aspects of process automation engineering and system integration, including initial concepts, specifications, design engineering, documentation, project implementation, testing, startup, and training of operating and maintenance personnel. You will be a key member of a diverse team of professionals developing solutions for our client's most complex automation challenges. Location: Regional Southern CT / Tarrytown area travel to sites You will: • Lead or work on a project team responsible for the design, configuration, and testing of continuous and batch control applications., • Understand the project scope and financials and exercise good time management skills to plan & coordinate the work as part of a project team by developing project schedules and budgets in collaboration with project leadership and identify change orders and justify changes to Project Management ensuring completion of all project deliverables to the satisfaction of the client., • Anticipate and provide solutions to project leadership and/or customer giving high priority to customer satisfaction offering strong technical expertise and advisement as part of the project team., • Adapt to a flexible work schedule & travel, if necessary, to participate in the design, development, and start-up of control systems at the client's facility., • Act as an automation Subject Matter Expert, • Hands on experience executing automation projects for process plants, minimum of 3-5 years in industry, preferably in Life Sciences domain., • BS Engineering degree or equivalent educational background, • Detail oriented with strong technical aptitude and desire for learning new technologies, • Knowledge of industry and regulatory standards, design criteria and codes relevant to Instrumentation and Controls, • ISA S88 Batch standard, • ISA S95 Controls System Architecture standard, • GAMP 5 & cGMP, • 21 CFR Part 11, • Demonstrated ability to develop process control system applications, utilizing Programmable Logic Controllers (PLC), Human Machine Interfaces (HMI), and Supervisory Control and Data Acquisition (SCADA) Systems, configuration of thin client server applications, design, developing & maintaining databases for data collection, configuring process historians and using reporting tools to present process data to operations & management, tuning control loops, providing control system startup services, troubleshooting existing control systems and providing control system qualifications., • Solid understanding of object-oriented software development & delivery methodologies, • Expertise with the design, implementation, maintenance and troubleshooting of virtual server-based control system architectures, and understanding of control system network topology, i.e. Ethernet, Ethernet/IP, ControlNet, DeviceNet, etc., • Knowledge of process instrumentation specification, installation & troubleshooting, and control panel design, check-out, commissioning & troubleshooting, • Hands-on experience rapidly troubleshooting and solving equipment & instrument-related issues during start-up and commissioning and perform complex system testing, • Experience working at customer sites supporting the installation & commissioning of equipment and systems., • PLC Programming with Rockwell Studio5000, RSLogix5000, • Ability to program in RLL, SFC and ST, • Plant Pax module definition is required, • 401k + match + prompt enrollment. E Tech Group employees are 100% vested upon entry., • Prompt enrollment into Medical, Dental, and Vision benefits., • Generous paid time off that includes paid vacation, paid holidays, paid family leave and sick time off.

Job Description Job Title: IT Support Assistant - POS & Access Setup Reports to: Senior Engineer Supervises: N/A Date last edited: July 24th, 2025 Position Summary: The IT Support Assistant is responsible for configuring and maintaining iPad and Access Point devices to support our department’s infrastructure. This entry-level position involves basic troubleshooting, device setup through MDM tools, and providing first-level support to users. The ideal candidate is detail-oriented, reliable, and comfortable working in a structured, process-driven environment. % Key Performance Areas Performance Measures 30% Device Configuration • Set up iPads using Apple Configurator and Addigy MDM, • Set up and label wireless access points Maintenance & Troubleshooting • Monitor device health and connectivity, • Perform routine checks and updates on deployed systems Documentation & Compliance • Follow established procedures and update logs consistently, • Maintain records of deployed hardware and software configurations Support & Collaboration • Provide support for user inquiries regarding iPads and Access Points, • Collaborate with IT staff to escalate and resolve more advanced issues, • Maintain positive and helpful communication with internal teams, • Learn and apply new technologies used in our infrastructure Education: • High school diploma or equivalent required, • 1–2 years of experience in an IT support or helpdesk role, • Experience with Apple Configurator and MDM systems Operations Knowledge – Thoroughly understands the operational procedures for his/her position and how they affect or relate to other departments in the company. Serves as an expert for others. Product Knowledge – Has a broad knowledge of the products and services offered. Is aware of the features and pricing of the products and services they support. Is able to recommend the appropriate product or service that will meet the customer’s needs. Compliance Knowledge – Extensive understanding of general and department-specific regulations. Serves as a compliance resource for the team. Sales & Service – Guides the team to achieve goals while ensuring excellent customer service. Maintains professional communication and positive customer relationships Teamwork – Able to build morale and group commitments to goals and objectives; Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Computer Skills – Demonstrates a solid understanding of the technology utilized in his/her position. Consistently looks for ways to use technology to create efficiencies. Able to troubleshoot minor problems. May serve as an expert to others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Activity Definition Physical Strength Employee must be able to stand and/ or sit for periods of time while waiting on customers. Employee may be required to walk, reach, lift, carry and bend. This job also requires the ability to lift and/or move up to 15 lbs. Occasionally, may need to lift more than 15 lbs. Finger Dexterity Employee will have to use fingers to make small movements, such as typing, picking up small objects, or pinching fingers together. Talking The ability to convey information accurately by speaking to customers and other employees. Hearing Able to hear average or normal conversations and receive ordinary information. Visual Abilities Specific vision abilities used by this job are close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. *Employer reserves the right to change this job description at any time, should business needs arise.

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY)area and they are in need of aHelp Desk Support Level II+ Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Harrison, NY

Job DescriptionSummary Our client is a leading IT Solutions Company in the Westchester County, NY (Harrison, NY) area and they are in need of a Help Desk Support Level II+ Technician. An IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues., • Provisioning and system setup for new hires., • Prioritize incidents and service requests according to defined processes to meet defined SLAs., • Use remote tools and diagnostic utilities to aid in resolving support requests., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Install antivirus software and ensure virus definitions are up to date., • Server administration via Active Directory, File & Print services, DNS, DHCP., • Network firewall and switch administration and maintenance., • Optimizing and maintaining network software and hardware, • Building and deploying file servers and cloud computing solutions, • Configuring and deploying VOIP solutions, • Manage Microsoft Exchange Server, • Telephone solutions, • Monitors alert systems and take appropriate action as per guidelines., • Ability to use various messages in an event log to affect repairs., • Receive escalated service requests requiring an enhanced response.Qualifications & Requirements, • Having worked in an MSP environment is a MUST!, • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory, • 2-3 years of experience in a client-facing environment such as sales engineering, • Kaseya RMM and Autotask PSA Experience a plus, • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology, • Possesses strong organizational and time-management skills, • Experience writing proposals for and implementation of technical solutions to fulfill business needs, • Results-oriented, self-motivated, energetic, professional, reliable, and a team player, • Strong understanding of technology and business productivity systems, • Experience with RMM (remote monitoring and management) tool a plus, • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills, • Sales training experience is a plus, • Having worked in an MSP environment is a major plus.Ideal Qualifications (not required), • CompTIA Net+ and/or CompTIA Security+, • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert), • CCNA or CCIE-Cisco certifications a real plusOur client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

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Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning. Deliver an exceptional pre-sales customer experience for Large Enterprise prospects and

Translate customer insights into product feedback, helping influence the roadmap and improve customer outcomes. We're looking for an experienced and commercially minded Enterprise Customer Success Manager (CSM) to join our growing Customer Experience team. Strong track record of driving product adop

Design and execute customer success strategies that drive product adoption, deliver measurable value, and turn customers into PermitFlow evangelists. Collaborate cross-functionally with our CEO, Product, Engineering, and Permit Operations to shape and deploy AI-powered solutions that drive business-

This role sits at the intersection of engineering and customer success — you’ll translate customer questions into technical answers and help make sure their automations are working as expected. Like working cross-functionally with engineers, product, and customer teams. Respond to customer suppo

Spearhead the development and implementation of our customer success and deployed engineer function, including building our team from the ground up and perfecting our communications to customers and product demos. Provide exceptional support to our customers via multiple channels, addressing inquiri

Job Title: Data Engineering Contractor. Join our dynamic team of talented engineers with a proven track record in constructing data. Collaborate closely with Application Engineers and Product Managers to ensure that the.

The Enterprise Customer Success Manager is responsible for overseeing Connecteam's Large business and Enterprise customers, ensuring their sustained success. Work with customers to create new use cases/success stories. We make an impact on our customer's business.

Radar is looking for an Enterprise Customer Success Manager to manage our growing Fortune 500 customer base and maximize the value of our customer relationships. Serve as an advocate for customers internally by engaging in Customer stand-ups and weekly CS meetings, translating customer feedback into

At Sierra, were creating a platform to help businesses build better, more human customer experiences with AI. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. Write the playbook for onboardin

Bring business domain insight and technical expertise to a team where product, engineering, and quality engineering collaborate closely. Skilled at bridging Product, Design, and Engineering to align on expected behavior. Quality Engineer, Trading Order Generation.

As an Enterprise Customer Success Manager, you will be a trusted advisor to key named/strategic customers, helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Serve as the voice of the customer and provide internal feedback on

We're in search of the best and the brightest everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers we're looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly dis

As a Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. Lead onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Be t

Provide technical leadership and mentorship to performance engineering team members. Work closely with AI researchers, software engineers, and product managers to ensure performance requirements are met. Stay up-to-date with the latest developments in Generative AI and performance engineering.

Motive serves nearly 100,000 customers from Fortune 500 enterprises to small businesses across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

The Business Process Improvement Engineer will play a pivotal role in driving process optimization and transformation within our organization. This individual will be responsible for analyzing existing processes, identifying opportunities for improvement, and implementing solutions to enhance effici

Founding Engineer - High-Growth DeFi Mobile Trading App. Uphold engineering best practices, write high-quality code with strong test coverage, and foster a security-first culture. Product Engineer or Design roles, preferably at high-growth mobile apps or in Web3/crypto.

Experience in customer-facing technical roles like solutions engineering or forward deployed engineering. You'll work directly with engineering teams at our customers to turn pilots into production-ready deployments and ensure they get meaningful value from our platform. We're hiring a deployed engi