Customer experience jobs in Manchester, New Hampshire - Page 13Crear alertas

Job DescriptionDescription: Hoyle Tanner is seeking an experienced Civil Project Manager to provide leadership for our team and customers for our municipal infrastructure projects. You will be the focal point for the financials, outstanding customer service, developing potential projects and all things project management. This position is for a Project Manager who is ready to handle all aspects of the project. We are a welcoming, collaborative, respectful, encouraging, and diverse community where you can achieve your career goals. Our midsize allows you to be visible and heard. Hoyle Tanner offers you a flexible schedule, remote work opportunities and a generous sign-on bonus. See our impressive benefits package for more information. Location: Manchester, NH Manchester’s historic mill yard, our 30,000 square foot office space sits perched on the 5th floor of the original Amory Mill and is the home of our company’s headquarters. Remnants of the historic charm remain in various locations throughout the mill, while our space has been redesigned with modern lines and architectural accents. Responsibilities: • Achieve excellent financial performance for Hoyle Tanner, • Provide superior client service by responding to needs and understanding concerns, • Lead and assemble a qualified project team to successfully complete complex projects or challenging client deliverables on time and within budget, • Maintain and foster team engagement and satisfaction in completing project tasks and collaborating with subconsultants and other disciplines, • Resolve team personnel conflicts in conjunction with supervisors, • Lead efforts in pursuit of potential projects and the development of technical and price proposals, • Monitor and manage resources to complete projects in accordance with the contract, scope of services, budget, and schedule., • Efficiently and effectively use Vantagepoint and other management tools, • Promptly invoice for services rendered and advocate for outstanding accounts receivable, • Monitor product quality and ensure a quality management plan is developed with the roles defined accordingly, • Keep both Chief Civil Engineer and Principal-In-Charge informed of potential claims or contract risks as they arise and collaborate on resolution strategies as needed, • May be a Team Lead responsible for supervising staff and assisting in career development, training, and managing work assignments to maintain effective billability of the team, • Provide coaching, mentoring and feedback to other project managers, • BS (MS preferred) in Civil Engineering, • 20+ years of experience in managing projects and staff with 5+ years of experience as a PM, • Experienced in DES funding and grants, • Current PE in either NH, MA, ME, or VT with ability to obtain reciprocal licenses, • Flexibility in work schedule and the ability to maintain a hand in both technical and management roles, • Ability to develop and maintain client relations and expand upon business opportunities

Job Description Shift Leader The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensure compliance with all federal, state and local laws and ethical business practices. Responsibilities * Adheres to guidelines, techniques and expectations for each station including, but not limited to, dough management, accuracy and proper portioning. Performs assigned work station duties such as making quality products, follows all product preparations procedures and maintains established product holding times. Consistently contributes to achieving the Company’s product goal. Commits to meeting the needs and expectations of the restaurant’s customers, minimizes customer complaints and responds appropriately to customer needs. Follows all policies and procedures as outlined in our TM handbook including, but not limited to, image (including car topper for delivery drivers), attendance, safety and security. * Exemplifies and exhibits the Core Values, maintains a positive attitude, works well with others and is flexible and adaptable to change. * Ensures adequate shift coverage for restaurant. Provides immediate feedback and corrects problems when identified. Maintains product quality, customer service, and performance responsibilities (such as MCE readiness, food/labor costs, restaurant cleanliness, etc.) within acceptable standards, follows all policies and procedures related to shift management. * Contribute to profit goals by ensuring they stay within company guidelines and target goals by accurately utilizing the FOCUS System. Execute cash management duties. Assist in the management of adequate inventory levels using the company’s systems and guidelines to minimize loss. Key Ingredients * High School diploma or GED preferred. * Serv-Safe/Local or State Food Service Certification preferred * Previous restaurant shift lead experience preferred Skills: Cash management; planning and organization; effective communication We use eVerify to confirm U.S. Employment eligibility.

Job Description As a Shift Manager you will be responsible for assisting the execution of daily operations activities. The following provides an overview of the basic responsibilities of a Shift Manager however, with each certification you will be qualified and expected to provide additional leadership in one or more additional areas (Open/Close, Kitchen and/or Customer Service). You may be responsible for overall restaurant effectiveness. As needed, you may be assigned other managerial and supervisory responsibilities, including performing as the Ops Leader. See certification position descriptions below. Specific Responsibilities Include: • Train, monitor and reinforce food safety procedures to crew members., • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close., • Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready., • Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention., • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer"., • Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees., • Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. In this role, your primary responsibility will be to supervise, coordinate and delegate opening and closing responsibilities and procedures. Your team will count on you to ensure compliance in the areas of timely open and closes, cleanliness, food safety, as well as line prep set-up. You will be a leader in creating a productive, clean, safety conscious, and friendly work environment. You will mentor and develop crew members and Team Trainers. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. Kitchen Shift Manager Position Overview: The Restaurant Kitchen Manager is responsible for ensuring we are upholding our commitment to Quality. In this role, you directly impact the ability of the restaurant to "Delight Every Customer" by ensuring compliance in the areas of service, production, quality, and food safety. You are instrumental in the restaurant's ability to deliver our core menu of high quality items, along with our limited time (LTO) menu options. You will mentor and train team members as you continue your path of personal and professional development. Customer Service Shift Manager Position Overview: As a Restaurant Customer Service Manager, your primary responsibility is to create a service culture designed to "Delight Every Customer". You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You'll lead the planning process for daily operations, to guarantee every shift is set up to deliver the best customer service. You'll be the expert on executing great huddles in our restaurants, which is the Wendy's way of regularly communicating with our restaurant teams on what's most important to our customers and how we can exceed their expectations. You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant. The Wendy's Company is the world's second largest quick-service hamburger company. The Wendy's system includes more than 6,500 franchise and Company restaurants in the U.S. and 25 other countries and U.S. territories worldwide. Education / Experience • High School Diploma or GED required., • Must be at least 18 years of age, • One or more years of restaurant experience, • 6 months or more of restaurant, retail, customer service focused, or equivalent experience, • Ability to multi-task while maintaining composure and giving sound advice and direction. Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus. Must exhibit professionalism, composure, and discretion when expediting or resolving all customer related concerns and issues., • Ability to work, concentrate and perform duties accurately in a fast paced environment that may involve noise and hot/cold temperatures or other elements. Must be able to stand for prolonged periods of time. Position requires the use of a headset. Frequent lifting and carrying (up to 25-50 pounds, as necessary), reaching, pushing, pulling, bending, kneeling and stooping is involved., • Must be available to report for work promptly and regularly, as well as work all day parts and days of the week. May be required to transfer from one location to another and must have the ability to travel to other restaurants, Area office, etc., as business needs dictate., • Must have or be willing to obtain ServSafe certification by end of training Wendy's is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job

This role ensures the smooth distribution of mail while offering professional customer support. Our program equips you with the tools to secure this position, even if you lack prior experience.

As a Food Service Associate, you'll play a key role in supporting and motivating our caf teams to provide positive, unrivaled guest experiences for every Panera customer. Pay up to $17/hr based on experience!. Help us fulfill our mission to 'Rise Above the Rest' by providing the highest-quality serv

This role ensures the smooth distribution of mail while offering professional customer support. Our program equips you with the tools to secure this position, even if you lack prior experience.

As a Food Service Associate, you'll play a key role in supporting and motivating our caf teams to provide positive, unrivaled guest experiences for every Panera customer. Help us fulfill our mission to 'Rise Above the Rest' by providing the highest-quality service experience for our guests. Provide

Our program equips you with the tools to secure this position, even if you lack prior experience. This role ensures the smooth distribution of mail while offering professional customer support.

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. Must have at least 6 months prior customer service retail or administrative support experience. The Nati

This role ensures the smooth distribution of mail while offering professional customer support. Our program equips you with the tools to secure this position, even if you lack prior experience.

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill developmen

This role will manage the customer journey, ensure exceptional customer experiences, and collaborate with various teams. A leading communication services provider is seeking a Director of Customer Experience to lead the enterprise-wide Customer First transformation. Candidates should have 10+ years

An automotive service company in Bedford, New Hampshire is seeking a Service Manager II to lead a team focused on delivering exceptional customer experiences. Candidates must learn the company culture and standards while contributing to team success in serving customers effectively.

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. As you gain confidence and proficiency in serving customers, youll explore new career paths through job shadowing and our caree

The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. Must have at least 6 months prior customer service retail or administrative support experience. The Nati

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and su

Lead with purpose: Define and execute a bold global support strategy that elevates the customer experience and aligns with Sitecore's mission to deliver the best customer experience in SaaS. Excitement for Sitecore's products, customers, and mission to be recognized for the best customer experience

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resol

Addresses customer concerns and issues promptly, ensuring a positive customer experience. Creates a positive internal and external customer experience. Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, m

Responsibilities include: + Meet and greet customers in a professional, friendly, and timely manner + Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services + Use Company approved sales and service techniques t

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. As you gain confidence and proficiency in serving customers, youll explore new career paths through job shadowing and our caree

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. As a Technical and Customer Experience Advisor, you'll listen to the caller and use your tec

We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Customer Relationship Advocate. Join our team of Customer Relationship Advocates (CRA).

Responsibilities include:/pulliMeet and greet customers in a professional, friendly, and timely manner/liliProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services/liliUse Company approved sales and service techn

Addresses customer concerns and issues promptly, ensuring a positive customer experience. Responsible for promoting an excellent customer experience. Creates a positive internal and external customer experience.