MotorClothes/Merchandise Associate
4 days ago
Westminster
Job Description Job Title: MotorClothes/General Merchandise Associate Department: MotorClothes/Merchandise Supervisor: MotorClothes/Merchandise Manager Summary Description Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Resolve difficult customer problems in a courteous and professional manner. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the RPM Sales Process. Duties and Responsibilities • Provide excellent customer service to all of the dealership’s customers., • Greet customers immediately, in a courteous and friendly manner., • Meet customer needs, offers options, resolves problems and follows up with customers., • Ensure full customer satisfaction without unnecessarily referring customer to other staff members., • Maintain friendly, helpful demeanor., • Provide professional, knowledgeable, courteous customer service., • Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges., • Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers., • Notify customers when special orders or back-ordered items are received., • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction., • Monitor for shoplifting., • Perform cashiering functions in accordance with company cash handling policies and procedures., • Does not accept checks unless processed through cross checks., • Use appropriate verification procedures for credit card purchases., • Follow the Premiums Checkout Process the company has in place., • Maintain accurate customer list in database., • Check price tags for alterations., • Keep sales floor and displays neat, clean and fully-stocked., • Ensure merchandise is attractively displayed and appealing to customers., • Maintain showroom product availability by stocking shelves and displays., • Maintain thorough knowledge of inventory., • Maintain cashiering desk and areas dust free, clean, and organized., • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc., • Assist with answering incoming calls and directing them to the appropriate person or department., • Handle telephone transactions quickly, and courteously., • Make tags for damaged merchandise, delivers daily to designated area., • Appropriately takes in customers’ defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to designated area., • Follow the Ticket to Ride process for customers purchasing bikes., • Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans., • Stay up to date on all required HDU courses., • Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues., • Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise., • Follow and practice the RPM sales process providing all customers with consistent treatment., • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor., • Conduct or participate in periodic physical inventory of all merchandise., • Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc., • Follow all procedures to complete all paperwork and trackers accurately and in a timely manner., • Remain alert and on the floor at all times., • Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager., • Comply with all company and department policies and procedures., • Perform other related duties as assigned or requested. Benefits: • Employee Discounts, • Paid Training, • 401K with Company match, • Medical, Dental, and Vision Insurance, • Voluntary Term Life and Long-Term Disability, • Accident, Critical Illness and Cancer Insurance, • Flexible Spending Account access, • Legal Shield and Identity Theft ShieldSupervisory Responsibilities, • High School Diploma or equivalent degree or greater required., • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience., • Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them., • Ability to take initiative and problem solve., • Excellent verbal and written communication skills., • Ability to present oneself as well as the company in a professional manner., • Knowledge of applicable laws/policies/principles/etc.., • Proficient in the use of a personal computer and corresponding programs., • Good attention to detail., • Great interpersonal and customer service skills required., • Approachable, likeable, and enthusiastic personality., • Ability to get along with broad customer base., • High energy level needed., • Be self-motivated, positive, driven and helpful., • Ability to handle confidential information responsibly., • Requires the use of both hands., • Frequently required to bend, stoop, crouch, reach and lift 50lbs of material., • Normally indoors, however, some outdoor work is required during open houses or other events., • The noise level in the work environment can be loud., • Occasionally exposed to exhaust fumes or other airborne particles.