Customer service call center jobs in Boston, Massachusetts - Page 2Create job alerts

Job Description Looking for Surgery Technicians/Assistants to cover on-call hours, ALL SCHEDULED SHIFT HOURS WILL BE PAID! This is full time position/40 hours per week. The Position: The primary responsibility of the On-call Surgery Assistant is to provide overnight out of hours support for emergent cases through the surgery department practicing the highest quality surgical support for the patients and team members. The position is primarily an on-call position and report to the hospital for emergent surgical/anesthetic cases. The Surgery Assistant needs to be able to appropriately handle critical and emergent cases with the team including the anesthetist, surgeon and other on-call team members. Some Responsibilities to include: • Be able to arrive at the hospital within 1 (one) hour of initial call., • Demonstrate and model advanced surgical technical skills for emergent cases including, but not limited to, set up and breakdown of surgical spaces, equipment and instrumentation management, identification and troubleshooting., • Possess anticipatory skills for anesthetist, surgeon and other team members., • Providing the most appropriate perioperative patient care, • Handle arrest situations., • Knowledge and ability to operate all equipment used in the surgery/anesthesia department. WHO WE ARE: Angell, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. COMPENSATION: Veterinary Assistants starting $22-$27/hour Certified Veterinary Technicians starting $25-$30/hr, $5000 Sign on Bonus for CVTs! Please note that candidates with additional experience or credentials may be eligible for compensation aligned with their qualifications Requirements: The ideal candidate is reliable, self-motivated, self-sufficient, independent, compassionate and able to work in a dynamic, fast-paced team environment while maintaining a positive and enthusiastic attitude. Candidates should exhibit professional behavior, possess exceptional customer service skills and ability to effectively communicate, both orally and in writing. Minimum 3 years in surgical exclusive experience. Must be a Certified Veterinary Technician in order to be hired as a Technician. WHY ANGELL? • You will never be bored at Angell as we anesthetize a wide and varied assortment of patients including orthopedic, soft tissue (adrenalectomies), thoracic (pericardial windows, lung lobectomies), cardiac (balloons, pacemakers), and a variety of avian and exotic patients., • Our full compensation package includes Blue Cross health insurance, dental, vision, disability and life insurance, 403(b) retirement plan, free uniforms, an annual shoe allowance, paid holidays, sick and vacation time, free on site employee parking, and employee discounts for pet health care, pet food!, • We support our technicians with an annual $1,500 stipend for national/international conferences, in addition to $3,000 tuition reimbursement program for job related courses. We provide our CVT’s with 3 paid professional development days each year., • We have a $10,000 sign on bonus for new hire Certified Vet Technicians and experienced Assistants hired into our Anesthesia and Surgery service along with a very strong, competitive salary -so why not apply today?

Call Center and/or telephone customer service experience. Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Directs patient access to the

The Opportunity We are hiring a Communications Center Operator Representative at our MGB Digital Communications Center! Reporting to the Supervisor, Call Center Operations, the Operator I supports the success of Mass General Brigham call centers by providing exemplary service and customer care to ev

Job DescriptionWe are a cutting-edge real estate platform revolutionizing the way agents and landlords connect. Our fast-paced, tech-forward environment is built for growth, innovation, and excellence in client service. Were seeking a Front Desk / Database Manager who thrives in a dynamic setting and is passionate about real estate, organization, and agent success. Position Overview The Front Desk / Database Manager is the face of our office and a key player in supporting daily operations, training new agents, and maintaining our world class property database. This individual will play a critical role in both administrative support and technical onboarding, ensuring our agents and systems are set up for success. Key Responsibilities • Manage and support day-to-day front desk and landlord call center operations, • Answer incoming calls and provide exceptional client service, • Update and maintain accurate property owner and listing data, • Coordinate and conduct training for new agents on internal database systems and protocols, • Perform follow-up and warm calling with existing landlords to foster relationships and generate leads, • Collaborate with office managers to improve and optimize listing processes and accuracy, • Research and implement innovative technologies to boost landlord engagement, • Support upper management with special projects and initiatives as neededQualifications, • Minimum 1 year of experience in a real estate, administrative, or database-related role, • Active MA Real Estate Salesperson or Broker License (Required), • Strong attention to detail and organizational skills, • Proven ability to manage multiple priorities in a fast-paced environment, • Exceptional phone and interpersonal communication skills, • Proficiency with real estate databases and CRM systems preferred, • Sales or customer service background is a plus, • Tech-savvy with a passion for learning new platforms and tools

Job Description Alliance Detective & Security Service, Inc. of Everett, MA is looking to hire part-time or full-time entry-level Unarmed Security Guards. Are you looking for a 2nd shift or 3rd shift part-time job? Do you want to start a career with a company that has sound and ethical business practices, takes care of its employees, and promotes from within? Are you an outgoing person with strong leadership qualities? If so, please read on about this great part-time or full-time opportunity! This entry-level Unarmed Security Guard position starts at a competitive wage of $17.25 - $18.50/hour, depending on experience. We also offer great benefits including medical, dental, vision, life insurance, paid time off (PTO), uniforms, on-the-job training, and potential for upward mobility. If this sounds like the right entry-level opportunity for you to work a 2nd shift or 3rd shift job, apply today! ABOUT ALLIANCE DETECTIVE & SECURITY SERVICE, INC. Dedicated since 1975, we are a woman-owned small business that provides private unarmed and armed security services throughout New England. Our mission is to mitigate the liability for our clients that comes with risk and financial loss. Experienced and accountable, we are a resilient small business that meets security needs at competitive prices while exceeding industry standards. We pride ourselves in being a proactive security company that works in partnership with our clients to prevent crime, reduce the fear of crime, and improve the quality of life. We create lasting relationships with our clients and employees. We take pride in taking care of our employees and ensuring that they are afforded the flexibility they might need, whether they go to school or work more than one job. In addition to competitive pay and benefits, we offer on-the-job training, opportunities for advancement, and a bias-free workplace. A DAY IN THE LIFE OF A FULL-TIME OR PART-TIME ENTRY-LEVEL UNARMED SECURITY GUARD As an Unarmed Security Guard, you enjoy watching over your assigned property. Alert and observant, you are the eyes and ears of Alliance Detective & Security Service, Inc. You maintain access control to a secure facility. Thanks to the excellent and comprehensive training that we have provided, you remain calm and handle any issues confidently and professionally while applying your conflict resolution skills. You communicate respectfully and effectively with anyone you come in contact with clients, employees, residents, trespassers, emergency response personnel, or law enforcement. With attention to detail, you are conscientious about accurately maintaining complete logs and writing clear reports during your shift. Both Alliance and our clients can depend on you. You feel great about the important role you play in keeping people and property safe! QUALIFICATIONS FOR A FULL-TIME OR PART-TIME ENTRY-LEVEL UNARMED SECURITY GUARD • High School diploma or equivalent, • 19 years old, • Valid driver's license and a personally owned vehicle, • Personal cell phone (to call on and off duty with our dispatch center), • Personal e-mail (to accept and confirm shift assignments), • Ability to pass a CORI/SORI and drug screening PART-TIME OR FULL-TIME WORK SCHEDULE WITH 2ND SHIFTS AND 3RD SHIFTS Part-time and full-time positions are available. We are looking for candidates that have flexibility with second shifts, third shifts, weekends, and holidays. 2nd shifts can range from 2:00 pm - 10:00 pm, 3:00 pm - 11:00 pm, and 4:00 pm - 12:00 am. 3rd shifts are overnight and can range from 10:00 pm - 6:00 am, 11:00 pm - 7:00 am, and 12:00 am - 8:00 am. Two shifts per week and at least one weekend day per week are required. READY TO JOIN OUR TEAM? If you feel that you would be right for a full-time or part-time position working 2nd shifts or 3rd shifts, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you! Alliance Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Location: 02149 Job Posted by ApplicantPro

Manager, Global Contact Center Operations Customer Service & Experience, will assist in supporting the Global Contact Center Customer Service functions, with a focus on daily operations and optimizing the customer experience across US and international markets. Call Center/Contact Center or Custome

Job Description Position Summary Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions • Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay., • Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date., • Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards., • Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first., • Recognize guests with a friendly greeting. Anticipate guests’ complaints, develop the most effective solution, and handle guests’ concerns immediately and confidently. Follow the 15-5 Rule, and use of guest’s name., • Use HOTSOS to expedite guest requests., • Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting., • Up sell hotel services to maximize revenue whenever possible., • Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests., • Process all payments according to established hotel requirements., • Provide information and assistance to all guests and vendors., • Prepares all necessary reports during each shift for the management team., • Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always., • Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards., • Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards., • Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest., • Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc., • Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems., • Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. • Possess the ability to dress in a professional manner., • Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members., • Ability to learn and understand a complex telephone system., • Ability to learn and understand basic computer skills & possess considerable Internet knowledge., • Ability to react quickly/decisively to emergencies and requests., • Ability to concentrate in high-volume high-pressure area., • Ability to stand, walk and sit for extended periods of time., • Ability to perform duties in a closed and confined space and at times may be hot and noisy., • Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs., • Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly., • Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc., • Possess considerable ability to listen effectively., • Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc., • Visual ability to read manufacturer’s instructions, correspondence, etc., • Ability to read, write, and comprehend English., • Detail oriented work habits and ability to accomplish goals in a timely manner., • Ability to become OnQ certified., • Ability to become First Aid and CPR certified., • Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns., • Ability to work under time constraints and deadlines, must be productive in quantity and quality of work., • Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Qualifications Education: • Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: • 6 months customer service required., • Night Audit experience is strongly preferred., • Cash handling, or hotel Front Desk experience preferred., • Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: • First Aid and CPR certified. Grooming: • All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: • Additional language ability preferred., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts., • This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position., • May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

Job Description Museum of Science, Boston Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective. Who We Are As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online. The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us. What You'll Accomplish Deliver Exceptional Guest Service: Utilize in-depth knowledge of Museum offerings across channels to provide prompt, accurate service and information by phone, email, and chat. Act as a positive representative of the Museum, ensuring each guest has an outstanding experience. Utilize CRM & POS Systems: Maintain a working knowledge of the Museum's customer relationship management and point of sale systems and contact center software to accurately and efficiently perform transactions and record keeping. Museum-Wide Connection: Liaise across departments to complete tasks that ensure smooth guest check-ins, program fulfillment, and departmental support, including membership fulfillment and report processing. Support Revenue and Safety Protocols: Handle transactions with accuracy, enforce policies to protect the Museum and guest experiences, and assist with the Museum's lost and found program, maintaining the security and integrity of sensitive items. The work hours for this position will be Wednesday - Friday, 8:45am to 5:15pm What We're Looking For (Competencies) Accountability and Follow-Through: Completes detailed tasks thoroughly and correctly and handles all necessary tasks in a timely fashion to ensure an exceptional guest experience. Calm under pressure: Maintains stable performance when under the pressure of heavy call and email volume. Communication: Speaks and writes clearly and articulately with executive presence. Maintains this standard in all forms of written communication, including email. Maintains a high level of communication with management and other Science Central staff throughout the day. Technical chops: Experience with learning specialized software for sales, etc., and with the Microsoft Office suite. Professional Integrity (Handling Sensitive Items/Information): Ability to handle sensitive guest information and valuable lost and found items in an honest, respectful, and ethical manner. To engender a climate of trust and fairness in all dealings with colleagues and the public within and outside the institution. How We Work-Our Values Everyone: We are everyone's museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity. Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just and evidence-based future. Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover and create. Connection: We find strength in connections. We collaborate across communities, organizations and disciplines to make science relevant and accessible to all. Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination and encourage hope. Salary Range$17.21—$19.36 USDThe Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

HumanEdge Travel Healthcare is seeking a travel Radiology Technologist for a travel job in Boston, Massachusetts. • Specialty: Radiology Technologist, • Discipline: Allied Health Professional, • Start Date: ASAP, • Duration: 13 weeks, • 40 hours per week, • Shift: 8 hours, • Employment Type: Travel Travel Radiologic Technologist – Boston, MA Assignment Details: * Start Date: 10/13/2025 * Duration: 13 Weeks * Shift: Day Shift (8s), 8:00a start * Schedule: Monday–Friday, 40 hours/week (8:00a–4:30p or 8:30a–5:00p) * On Call: None * Weekend: May be asked to work one weekend day every few weeks Position Summary: Join a dynamic hospital setting as a Travel Radiologic Technologist. In this role, you will: * Perform high-quality diagnostic procedures with strict adherence to radiation safety protocols. * Communicate effectively with patients to obtain clinical information, provide instruction, ease anxiety, and ensure cooperation. * Demonstrate strong teamwork, customer service, and patient confidentiality at all times. * Function effectively in a fast-paced, high-stress environment. * Provide imaging in OR, C-arm, and portable settings with digital systems. * Utilize EPIC for documentation. Patient Population: Adults and elderly patients, including orthopedic cases. Job Requirements: * Minimum 2 years of full-time Radiologic Technologist experience preferred * OR Imaging and Diagnostic Imaging experience required * Hospital or Surgical Center experience strongly preferred * Valid ARRT registration and MA Radiologic Technologist License required * Experience with Konica Minolta, Philips, and GE mobile imaging units Equipment/Experience: * OR Imaging / C-arm * Portable Imaging * Digital Imaging * EPIC EMR * Orthopedic imaging Apply Today with HumanEdge Health Phone: Email: Website: HumanEdge Travel Healthcare Job ID #12398. Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stipend amount to be determined. Posted job title: Radiologic Technologist HumanEdge Allied Health is a full-service nursing and allied health staffing agency that has lived and breathed staffing for more than 30 years, making us one of the most trusted in the industry!

Job DescriptionDescription: Job Title: Concierge Location: Susan Bailis Assisted Living - Boston, MA 02115 Hours: Per Diem Job Summary Responsible for operating telephone/communication center and serving as the information/referral center for all residents, staff, and departments. Provides services and support to staff in a manner that meets or exceeds community expectations. Free Heated Underground Parking Available! Requirements: Duties and Responsibilities: The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation. · Answers incoming telephone calls in a cheerful and marketing oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department. · Fills out Sales Inquiry cards for Community Relations Director. · Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable. · Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff. · Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel. · Coordinates guestroom reservations. · Receives, sorts, and routes mail, and maintains and routes publications. · Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes. · Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary. · Performs other clerical duties as needed, such as filing, photocopying, and collating. · Collects rent checks from residents and family members and provides needed information to Business Office Manager and Executive Director. · Collects money for meal tickets, etc. · May perform other duties as assigned. Minimum Qualifications · High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience. · Able to read and comprehend simple instructions, short correspondence, and memos. Able to write simple correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. · Able to add and subtract two digit numbers and to multiply and divide with 10's and 100's. · Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Able to deal with problems involving a few concrete variables in standardized situations. · Able to operate: telephone, emergency call system, monitoring board or beeper, photocopier. Able to work various schedules and shifts as needed. Required Behavior · Arrives to work on time. · Absence and tardiness is minimal. · Able to demonstrate a high level of service delivery; does what is necessary. To ensure customer satisfaction; deals with service failures and prioritizes customer needs. · Able to clearly present information through the spoken word; reads and interprets complex information; talks with residents, family members and customers; listens well. · Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport. · Able to work cooperatively with a group of people to achieve goals and objectives. · Able to be tactful; maintains confidences, and fosters an ethical work environment; prevents inappropriate behavior by coworkers; gives proper credit to others; handles all situations honestly. · Able to work various schedules and shifts as needed. · Able to keep an open mind and change opinions on the basis of new information; performs a variety tasks and changes focus quickly as demands change; manages transitions effectively from task to task; adapts to varying customer needs. Physical Demands · Physically able to move at least 50 lbs. without assistance. · Physically able to bend, reach, and work in small areas. · Physically able to push and pull equipment and furnishings.

Job Description Triad Service Center is seeking a qualified Field Equipment Installer for a variety of light industrial equipment based out of the Boston, MA area. Installed equipment can vary and could include restaurant grease containment units, checkout lanes, bike/clothing racking, and other customer equipment found in large retail / industrial locations. This position will utilize a company vehicle regionally and therefore require a valid, good standing driver’s license. The position would be primarily Monday-Friday, averaging 40 hours a week. Vehicle, tablet, cell phone, PAID TRAINING provided. DUTIES, TASKS AND RESPONSIBILITIES • Responsible for providing outstanding CUSTOMER SERVICE., • Unpacks, catalogs and confirms parts and pieces are accounted for, • Installs new equipment in location designated by customer., • Realigns and adjusts components such as spindles and clutches., • Installs and repairs electronic components of machinery of equipment., • Start machines and equipment to test operations following repair., • Drills through concrete and building walls, • Responsible for record keeping and reporting of work orders, parts, supplies ordering, and following a daily agenda., • Travel involving overnight lodging may be required, • Treats company equipment (i.e. vehicle, tools, phone, tablet, credit card, and parts) as if they were their own and follows maintenance guidelines on company provided vehicle., • Performs additional duties, tasks, responsibilities, as a supervisor may, from time to time, deem necessary. TECHNICAL REQUIREMENTS AND QUALIFICATIONS EDUCATION and/or EXPERIENCE • High school diploma or general education degree (GED); good mechanical aptitude/skills., • Self-starter with entrepreneurial spirit who operates business within the framework of each customer’s business structure., • Good driving record., • Ability to read, write, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals., • Excellent time-management skills. LANGUAGE SKILLS • Possesses excellent communication skills; both verbal and written with ability to communicate effectively to customers. REASONING ABILITY • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. OTHER SKILLS & ABILITIES • Detail oriented, • Excellent listener, • Skilled in the use of hand and mechanical tools, • Owns or can purchase or borrow basic standard and metric mechanical tools, gear puller, and three-drawer tool chest, • Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; monitors own work to ensure quality, • Safety and Security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly, • Dependability - Excellent attendance. Responds to service request in a timely manner. Follows instructions, responds to management direction. Takes responsibility for own actions. Maintain a valid driver’s license and safe driving skills. Must always meet state and federal regulations. PHYSICAL DEMANDS • While performing the duties of this job, the associate is occasionally required to drive long hours., • The associate is regularly required to sit; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel or crouch; talk or hear and taste or smell., • The associate must regularly lift and/or move up to 10 to 50 pounds and frequently lift and/or move up to 100 pounds., • Specific vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT • Travel up to an average of 300 miles per day, • Frequent exposure to moving mechanical parts, risk of electrical shock, fumes or airborne particles, and toxic or caustic chemicals. MISCELLANEOUS • Typically, Monday through Friday. Weekends and after hour work is possible provided customer is willing to pay emergency rates. On call status ends at 11 am EST on weekends and holidays As this is a mobile position, our Field Equipment Installer can be based out of many cities around the Boston area. Find out more: Powered by JazzHR zAuUFJSjD0

Job Description Join Our Team as a Financial Service Representative Location: Waltham, MA | Full-Time Do you have a passion for helping others reach their financial goals? Want to turn your passion for helping people into a rewarding career at BrightBridge? We’re looking for a Financial Service Representative to serve our Waltham members, with the ability to travel to other branches as needed. In this role, you will deliver accurate, complete, and comprehensive in-person and digital service, assist with loan processing, and deepen member relationships through personalized support and product recommendations. If you're looking to start or continue your career in banking with a team that values your contributions, we’d love to meet you! Why You’ll Love Working Here • A collaborative team culture where your contributions matter, • Ongoing training and career development opportunities, • Competitive pay, benefits, and the chance to grow with a supportive organization, • The satisfaction of making a real difference in your community every dayWhat You'll Be Doing (Your Responsibilities), • Maintains a working knowledge of all products and services offered by the Credit Union., • Performs all sales and service activities necessary to meet the assigned quarterly goals while creating an exceptional member experience. Focused on relationship deepening by creating member interest in additional products and services., • Demonstrates willingness and openness to coaching while striving for excellence in sales and service execution., • Maintains a working knowledge of all products and services offered by the Credit Union including but not limited to periodic promotional offerings., • Maintains a working knowledge of all electronic delivery channels in order to assist members with access and use of online banking, bill pay and the mobile application., • Originates and closes all loan types via direct member contact, telephone, mail and fax applications. Uses loan processing system to create approved documents for funding and disbursement. Ensures that all conditions for approval are met, obtains all required documentation, and disburses loans via direct member contact or mail. Demonstrates full knowledge of applicable state and federal regulations and laws., • Performs all the duties and functions for the ATM/Debit card issuance, including all new, reissues, and maintenance on the system., • Promotes, refers and sells additional third party products as determined by the Credit Union., • Function as a Membership Officer in the Branch, as approved by the Board of Directors., • Handles opening and closing of all account types and completes all proper documentation., • Cross trains on all teller line functions to provide backup assistance in this area when deemed necessary by the Branch Manager., • Assists Call Center with resolution of member issues on a daily basis., • Adheres to all aspects of the Credit Union Bank Secrecy Act policy and procedures., • Minimum of high school diploma or equivalent is required. Associates degree preferred., • Minimum of high school diploma or equivalent is required., • Minimum of two years Customer Service experience preferably in a financial institution., • Strong interpersonal, written/verbal communication and organization skills required., • Demonstrated ability to deal effectively with members and staff is essential., • Experience with personal computers in a windows environment including Outlook, Excel and Word., • Flexibility of work hours and proven reliability/dependability required., • Must be able to handle multiple tasks effectively and accurately., • Must have excellent cross-selling and problem solving skills., • Must possess a professional and positive attitude and image to all of our members, at all times., • Must be eligible to register with the Nationwide Mortgage Licensing System & Registry (NMLS) and must maintain registration with NMLS as a registered Mortgage Loan Originator (MLO).

Job Description We are looking for an energetic and personable Call Center Representative to join our growing customer support team. This role involves answering inbound calls, resolving customer issues, and documenting interactions with accuracy and empathy. Key Responsibilities: • Handle inbound customer inquiries via phone in a timely and courteous manner, • Troubleshoot issues and provide accurate information or solutions, • Escalate complex cases to supervisors or technical support teams, • Log all interactions in CRM and maintain detailed case records, • Meet daily call volume and customer satisfaction KPIs, • High school diploma or equivalent, • 1–2 years of call center or customer service experience, • Excellent phone etiquette and communication skills, • Familiarity with CRM systems (e.g., Zendesk, Salesforce), • Ability to remain calm under pressure and multitask effectively

Job DescriptionGetlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About the role:We are currently seeking PRN (as needed) Mobile Phlebotomist interested in joining a high-growth stage startup with strong experience in working in hospitals, in office, or mobile environments. Candidates must maintain a high standard of excellence with minimal supervision. Above all, we are seeking candidates who are friendly, empathetic, compassionate, and genuinely care about patients. Although we provide mobile phlebotomy, we see ourselves as a patient experience company first and foremost. For that reason, we believe the quality of our specialists is the secret sauce for Getlabs. Every interaction with patients is an opportunity to deliver a thoughtful and amazing experience.At Getlabs, you will: • Visit patients in their home or office, drive to and from appointments (in your own vehicle), process specimens with a centrifuge that plugs into your car, drop samples off at patient service centers or laboratories, • Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy, • Ability to adapt in a rapid high-growth environment, • Maintain close communication with the operations and patient experience team during business hours, • As PRN, you will confirm your availability to your leader every Friday for the week ahead or weeks ahead, if possible), • Based on the availability that you have submitted, your leader will either schedule you in advance or call you as needed for shifts that fall within your availability, • As a PRN, the expectation is that you are available a minimum of three (3) days a week during the hours of 5am-1pm ("Expected Shifts") between Monday and Friday. You are eligible to work up to 29 hours a week but are not guaranteed any hours in a PRN roleWhat we are looking for:, • Phlebotomy certification from an accredited agency, • 1 year of phlebotomy experience (mobile phlebotomy experience preferred), • Experience processing samples, • Certification from a national agency such as American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT), • Proven track record in providing exceptional customer service, • Strong communication skills; both written and verbal, • Ability to work independently or in a team environment under minimal supervision, • Reliable transportation and clean driving record, • Bonus Qualifications: Fluent in SpanishWe have great benefits to make your life easier so you can focus on what you're best at:, • W2 employment at $23-25/hr, • Flexible schedule, • Mileage reimbursement

Job Description Winner of the Best and Brightest® Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year. Join Our Dynamic Team and Make a Meaningful Impact! Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, you’ll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval. You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need. What You’ll Do • Manage and monitor a caseload of pending Social Security applications daily., • Act as a liaison between members and government agencies, conducting outreach via phone calls and letters., • Follow up with agencies to obtain status updates and advocate for expedited decisions., • Prioritize tasks using reports and queries to meet performance benchmarks., • Escalate complex or aging cases when necessary and recommend solutions., • Provide excellent customer service by educating and counseling members about the Social Security application process., • Accurately maintain demographic and case information in a proprietary database., • Prepare documentation for appeals in case of application denial., • Assist with team training, cross-training, and continuous improvement initiatives., • Participate in departmental projects and committees as assigned. What We’re Looking For • Bachelor’s degree in a related field or equivalent combination of education and experience., • 1+ years of customer service or call center experience, preferably in healthcare., • Familiarity with medical terminology and health insurance, preferred., • Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply., • Strong written and verbal communication skills; active listening a must., • Proficiency in Microsoft Office, data entry, and CRM/database systems., • Exceptional organizational skills and attention to detail., • Ability to handle a high volume of outreach calls and manage multiple priorities., • Emotionally mature with the ability to interact with a vulnerable population., • Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment., • Remote options are available M-F 40 hours per week. Why Join Us • Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services., • Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change., • Equal Opportunity: We value diversity and foster an inclusive work environment., • Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization., • Competitive Compensation: Enjoy a competitive salary package with benefits., • Flexible work options: Remote or Hybrid. At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization). Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options. EEO Statement HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages. Top of Form Bottom of Form

Job DescriptionDescriptionThe MassHire Career Centers connect qualified job seekers with employers, providing the tools and resources needed to start a career, increase skills or find a new job. The Program Services Assistant greets and assists Career Center visitors, manages calls and walk-ins, maintains accurate records, and stays informed about resources and services. Key Responsibilities • Provide positive first impression of the Career Center by communicating professionally., • Provide quality customer service by promptly and accurately fielding customer questions., • Direct customers appropriately; communicate information about the agency’s general operation., • Explain to customers the procedure and process for the Career Center., • Will handle high stress situations while demonstrating sound decision making process., • Learn and continuously maintain knowledge about all units of the Career Center, community programs and resources, especially those of the Career Center Partner Organizations., • Process high volume of walk-in inquiries while answering and routing high volume of incoming calls appropriately; take accurate messages when appropriate., • Input relevant customer data appropriately and timely by following all MOSES (database) entry policies; including and but not limited to, customer registration, services, notes and signing up customers for workshops in MOSES database., • Locate, organize and maintain information., • Maintain confidential records and information., • Minimum of high school diploma or equivalent and 1 to 3 years of relevant experience required., • Associate’s degree in human services, public administration, business management or related field preferred., • At least two years working in a career center, call center or other related experience preferred., • Ability to work sensitively and effectively with individuals of diverse social, economic and cultural backgrounds, • Make a Difference: Every day, your work directly impacts the lives of thousands in the Greater Boston community, empowering them and making positive, lasting change., • Inclusive Environment: ABCD values the diversity of its workforce, with an inclusive culture that respects individuality and promotes collaboration., • Continuous Learning: We offer numerous training and development opportunities, ensuring our staff remain at the forefront of community action methodologies and strategies., • Comprehensive Benefits: At ABCD, we take care of our own, providing a competitive benefits package, including health coverage and retirement plans., • A Legacy of Impact: Join an organization that boasts a legacy spanning over half a century, consistently championing the rights and needs of our community's most vulnerable., • Teamwork & Camaraderie: Be a part of a passionate team, united in their mission to combat poverty, and ensure every individual can reach their fullest potential.

Job Description Position Summary Our team is looking to add an upbeat Guest Service Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and can work in a fast-paced environment. Essential Functions • Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay., • Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards., • Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first., • Recognize guests with a friendly greeting. Anticipate guests’ complaints, develop the most effective solution, and handle guests’ concerns immediately and confidently. Follow the 15-5 Rule and use of guest’s name., • Use HOTSOS to expedite guest requests., • Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting., • Up sell hotel services to maximize revenue whenever possible., • Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests., • Process all payments according to established hotel requirements., • Provide information and assistance to all guests and vendors., • Prepares all necessary reports during each shift for the management team., • Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always., • Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards., • Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards., • Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest., • Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc., • Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems., • Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. • Possess the ability to dress in a professional manner., • Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members., • Ability to learn and understand a complex telephone system., • Ability to learn and understand basic computer skills & possess considerable Internet knowledge., • Ability to react quickly/decisively to emergencies and requests., • Ability to concentrate in high-volume high-pressure area., • Ability to stand, walk and sit for extended periods of time., • Ability to perform duties in a closed and confined space and at times may be hot and noisy., • Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs., • Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly., • Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc., • Possess considerable ability to listen effectively., • Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc., • Visual ability to read manufacturer’s instructions, correspondence, etc., • Ability to read, write, and comprehend English., • Detail oriented work habits and ability to accomplish goals in a timely manner., • Ability to become OnQ certified., • Ability to become First Aid and CPR certified., • Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns., • Ability to work under time constraints and deadlines, must be productive in quantity and quality of work., • Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Qualifications Education: • Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: • 6 months customer service required., • Cash handling, or hotel Front Desk experience preferred., • Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: • First Aid and CPR certified. Grooming: • All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: • Additional language ability preferred., • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts., • This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position., • May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

Job DescriptionDescription: Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties include, but are not limited to, being one of the first contacts to our Health Center: answer calls from patients and other health care facilities/providers, determine the caller's need, help them with their request directly or transfer/take messages as required, proactively identify issues and work to resolve them in areas involving patient satisfaction, and patient flow. Using standard work documents and workflows to determine how to best help callers. Some examples include: determine which provider or department to contact, make an appointment, document patient requests within our EMR, update patients on the status of their referrals and medication refill request whenever possible. Representative Duties: Provide excellent customer service • Greet each client in warm, welcoming, and professional manner, • Log information on calls received, where required to maintain detailed and accurate records, • Provide clients with correct and accurate information regarding Fenway Health services and providers, • Refer unusual or difficult situations to Supervisor, • Act as a liaison for the patient and health center by troubleshooting patient needs to secure a 1 to 2 call resolution, • At all times maintain patient confidentiality, • Schedule appointments according to patient needs and provider availability, • Using standardized workflows, document caller needs within EMR based on reason for call, • Accurately record patient request in EMR document, • Determine how to best serve caller’s request by referencing established work flows (ex: medical advice call flow, prescription request call flow, records request call flow)Requirements:, • Minimum of high school graduate or equivalent, • Minimum of 1 year of experience in a healthcare setting, • Able to communicate in a professional and appropriate manner, • Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent), • Willingness to work with a diverse patient population, • Strong problem solving and complex patient management skills