Customer service management jobs in Wichita, Kansas - Page 5Create job alerts

Job Description Overview BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program however we can usually find something that works for everyone. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Build a strong Foundation both professionally and personally with a career at Long John Silvers! We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a great career while providing fast, fun and friendly service to our customers, Long John Silvers is the perfect place to learn, grow and succeed! We offer the following: • A commitment to promote from within, • Training and mentorship programs, • Reward and recognition culture, • Competitive Pay, • Flexible schedules- day, night and evening shifts, • Free meal each shift, • Career advancement and professional development opportunities, • Interaction with customers: receiving orders, processing sales and monies and managing customer issues., • Preparation of products., • Maintaining quality of product., • Monitoring all service equipment., • Uncompromising standards in maintaining a clean and safe work environment (per Labor Board and OSHA regulations and Company standards), Unloading, stocking and maintaining required inventory level. The ideal candidates must want to have fun serving great food to our customers! • Must be at least 16 years of age, • Accessibility to dependable and reliable transportation, • Excellent communication skills, management/leadership and organizational skills., • Physical dexterity required (the ability to move up to 50 lbs. from one area to another)., • Attendance and Punctuality a must, • Operating of cash register as needed and making change for other cashiers., • Basic Math skills, • Complete training certification, • Enthusiasm and willingness to learn, • Team player, • Commitment to customer satisfaction, • Strong work ethic

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, providing accurate information, resolving issues efficiently, and ensuring a positive customer experience. If you have excellent communication skills, a problem-solving mindset, and the ability to thrive in a high-energy setting, we encourage you to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency. Spanish-speaking skills would be a valuable asset for this position. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Shift Pattern: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST • Flexibility to work assigned shifts is required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: * Conduct 6-week training sessions for new contact center support agents as part of the Federal Disaster Support program. * Develop, update, and maintain training materials to align with program objectives and evolving needs. * Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success. * Monitor and assess trainee progress, providing constructive feedback and additional support as needed. * Collaborate with team leads and supervisors to identify training needs and address performance gaps. * Ensure training materials and sessions comply with program guidelines and industry standards. * Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training. * Maintain accurate training records and generate reports on trainee performance and program outcomes. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • A degree or certification is preferred but not required. At least 2 years of experience in a contact center environment. * Previous training experience is preferred. * Supervisory experience is a plus. * Strong communication and presentation skills. * Ability to create and adapt training materials to meet diverse learning needs. * Proficiency in using training tools and contact center software. * Strong organizational and time management skills. * Spanish-speaking skills are a plus.

Job Description Are you passionate about delivering outstanding customer service and looking for a role where you can make a real impact? Insurance Center, Inc. in Wichita, Kansas, is excited to invite applications for our Personal Lines Team Lead position! We're not just an insurance agency; we're a dedicated team committed to providing our community with exceptional support and tailored insurance solutions. We believe in building lasting relationships with our clients and fostering a supportive, growth-oriented environment for our employees. As our Personal Lines Team Lead, you'll be instrumental in guiding our service team, ensuring every client interaction is positive and efficient. This is a fantastic opportunity to step into a leadership role, utilize your insurance expertise, and help shape a truly customer-centric experience. If you're eager to grow your career, lead by example, and contribute to a company that values its people and its customers, we warmly encourage you to connect with us! Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Career Growth Opportunities Hands on Training Tuition Reimbursement Retirement Plan Mon-Fri Schedule Responsibilities Guide and mentor a team of customer service representatives, fostering a positive and productive work atmosphere. Serve as a point of escalation for complex customer inquiries and issues, providing timely and effective resolutions. Ensure the team consistently meets and exceeds service quality standards and key performance indicators. Assist in the training and onboarding of new team members, sharing best practices and company procedures. Contribute to the continuous improvement of customer service processes and workflows. Handle client inquiries, policy changes, and claims support with a focus on exceptional service delivery. Collaborate with other departments to ensure a seamless client experience. Requirements Minimum of 2 years of experience in personal lines insurance. Proven experience in a client service role, demonstrating strong problem-solving abilities. Excellent communication skills, both written and verbal, with a knack for clear and empathetic explanations. Demonstrated leadership potential or prior experience leading a team. Proficiency with insurance agency management systems and standard office software. A genuine desire to help others and build positive relationships. Ability to work effectively in a collaborative office environment in Wichita, Kansas.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our Hurricane Relief Agents are responsible for the following tasks: • Assist customers with service inquiries, • Learn the common requests and solutions, • Improve the customer’s experience, • Utilize our service techniques and systems, • Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating systems, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job DescriptionCustomer Care Manager - State Farm Agent Team Member Full-Time This is a full-time career opportunity with Jody Parker State Farm, designed for someone who wants to build a long-term career in the insurance industry. You will receive structured training, hands-on coaching, and a clear path to grow professionally in a team-focused environment. Benefits • Performance-based commission structure, • Paid Time Off (vacation, sick, and personal days), • Paid company holidays, • Answer incoming calls and greet walk-in customers in a professional and friendly manner, • Assist customers with policy questions, billing inquiries, and coverage changes, • Process policy endorsements, payments, and other administrative tasks, • Follow up on customer requests and ensure timely resolution of issues, • Generate referrals and support the sales team with leads, • Maintain accurate customer records in the agency management system, • Participate in community events and agency marketing initiativesQualifications, • Previous customer service experience required; insurance industry experience preferred, • Strong verbal and written communication skills, • Ability to multitask in a fast-paced environment, • Detail-oriented with strong organizational skills, • Proficient with computers and willing to learn new software State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 5455 E. Central, Wichita, KS 67208

Job Description Overview ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a skilled and enthusiastic Contact Center Trainer to join our team. You will be responsible for delivering high-impact training programs that prepare our agents to exceed client expectations and deliver exceptional customer experiences. If you’re passionate about coaching, communication, and continuous improvement, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities • Deliver engaging training sessions for new hires and existing agents across multiple client accounts., • Develop training materials, manuals, and e-learning content tailored to client-specific processes., • Conduct onboarding, soft skills, product, and systems training in both in-person and virtual formats., • Evaluate training effectiveness through assessments, feedback, and performance metrics., • Collaborate with operations and quality teams to identify training needs and performance gaps., • Maintain accurate training records and prepare reports for internal and client stakeholders., • Stay current with BPO trends and best practices to continuously improve training delivery. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Education, Communications, or a related field (preferred)., • 2+ years of experience as a trainer in a BPO or high-volume contact center., • Strong facilitation, communication, and interpersonal skills., • Fluent in English and Spanish., • Experience with Learning Management Systems (LMS) and virtual training tools., • Proficiency in Microsoft Office and contact center platforms (e.g., CRM, dialers)., • Ability to manage multiple training batches in a fast-paced environment., • Training certifications (e.g., Train-the-Trainer, Instructional Design) are a plus.

Job Description Overview BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to support inbound projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. Schedules vary by site and project; however, we can usually find something that works for everyone. This is an on-site, entry-level position. Prior contact center experience isn't required; candidates experienced in customer service industries such as servers, bartenders, and retail associates are encouraged to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? Do you strive for excellence and enjoy helping others? This position supports customer service, technical support, and customer sales interactions. You would interact with customers across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? This role is about building relationships and turning the knowledge you gain in training into customer satisfaction. Representatives make a difference to customers and the company, by providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English and Spanish fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 3737 N. Maize Rd., Wichita, KS 67205

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a Bilingual Supervisor to lead and manage the team supporting the Flood Support project. This role is crucial for maintaining efficient day-to-day operations and achieving outstanding performance results. Fluency in both English and Spanish is required, as this will enable effective communication with a diverse range of stakeholders and ensure seamless support for affected communities. This position involves working on a U.S. Federal Contract, and strict compliance with federal guidelines and protocols is mandatory. Candidates must demonstrate the ability to perform duties with precision and maintain confidentiality at all times. Candidates must pass a Level 2 fingerprint background check. Work Schedule: * Hours of Operation: 7:00 AM to 7:00 PM CST * Shift Pattern: * 7:00 AM to 4:00 PM CST * 10:00 AM to 7:00 PM CST * Flexibility to work assigned shifts is required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Direct and oversee all aspects of daily operations for the Flood Support project to ensure seamless execution and efficiency., • Drive team performance by setting clear goals, monitoring progress, and fostering a high-productivity environment aligned with organizational objectives., • Manage staff attendance, create and adjust schedules, and oversee shift management to optimize workforce deployment., • Proactively address performance concerns, provide constructive feedback, and implement corrective actions, including terminations when required., • Serve as the primary communication link between team members and stakeholders to ensure project objectives and expectations are met., • Uphold compliance with company policies, industry standards, and relevant regulatory requirements., • Identify opportunities for process improvements and implement strategies to enhance operational efficiency., • Provide coaching and mentorship to team members to support professional growth and skill development., • Monitor and report key performance indicators (KPIs) to assess team effectiveness and project success., • Collaborate with other departments to ensure resource availability and alignment with organizational goals. Perform additional tasks as assigned to support project needs and organizational objectives. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Proven experience in a contact center environment., • Demonstrated supervisory experience with a track record of effective team leadership., • Familiarity with Federal and State Local Education Departments (Fed/SLED) processes is a plus., • Fluency in both English and Spanish, • Strong organizational and problem-solving skills., • Ability to manage multiple responsibilities in a fast-paced environment., • Excellent interpersonal and communication skills to effectively lead and engage team members., • Proficiency in using contact center software and analytics tools to drive performance., • Ability to handle conflict resolution and foster a positive work environment., • Adaptability to evolving project needs and the ability to implement changes effectively., • Strong time management skills to prioritize tasks and meet deadlines., • Commitment to continuous learning and development to enhance supervisory capabilities.

Job Description Overview The Bilingual Sales Associate is to greet and thank every customer who enters and leaves the store. Sales Associates must be knowledgeable of all product lines. Sales Associates are also responsible for keeping the store neat, clean, and all merchandise properly displayed. The Sales staff will support management in completing price changes, leveling, display resets and all basic visual standards needed to ensure a neat and clean store. Duties and Responsibilities • Support the “Cavender’s Culture” and drive our Mission, Vision, and Values., • Provide friendly, courteous customer service and satisfaction by using professional and knowledgeable selling techniques., • Avoid high pressure selling tactics., • Maximize selling opportunities with each customer., • Keep abreast of the latest fashion trends in the western wear industry., • Keep work area neat, clean and organized., • Be knowledgeable about CBC policies and procedures., • Keep updated on sale promotions (items/prices/etc.)., • Help stock merchandise and straighten the store as needed., • Report to work promptly and neatly groomed., • Be security conscious at all times., • Always scan products to ensure everything is in its correct area, signed correctly and neatly displayed. Associates in the boot department should always check for mismates., • Work with customers who return products for an exchange., • Provide knowledgeable responses to customer inquiries (e.g. boot and clothing fit, sale promotions, price, product workmanship and inventory)., • Perform all other duties as assigned., • Job requires associate to raise or lower objects from one level to another regularly during shift., • Fluency in both English and Spanish is required., • Ability to comprehend basic instructions., • Ability to interpret documents., • Ability to apply abstract principles to a wide range of complex tasks., • Ability to understand the meanings of words and effectively respond., • Associate must be able to stay alert during work hours assigned. Cavender’s is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, military status, national origin, sex, ancestry, age, sexual orientation, pregnancy, disability, genetic information, or any other personal characteristic protected under federal, state, or local law. Cavender’s will provide reasonable accommodations for persons with a disability upon request. If you have a disability and need assistance completing the application, please call Customer Service at (888) 361 – 2555 or visit your nearest Cavender’s store.

Job Description Restaurant Hospitality Manager HomeGrown debuted in 2017 and was created on the belief that if we could help people start their day with kindness, they would carry that kindness forward to others they meet during the day. We don’t do this alone, we partner with many local producers who share their gifts and expertise to create community at every table. Our guiding value is “Cultivating Kindness”. Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you. Invitation to Join Us! To make a difference by loving people through the creation of a work environment that helps them become their natural best selves. As the hospitality manager, you are responsible for selecting, developing, and leading the hospitality team to care for each other and guests creating an outstanding guest experience resulting in a profitable operation, and healthy work culture. Principal Responsibilities and Duties • Lead and oversee the operations of the restaurant dining room, • Recruit, lead, train, and develop the hospitality team to mastery of their roles (supervisors, trainers, bartenders, servers, hosts), • Deploy strategies, training, coaching and contests to improve selling skills and the guest experience, • Actively lead by providing vision, coaching, and feedback around the guest experience, • Foster team cohesiveness and positive team working environment, • Organize and direct worker training programs including regularly reviewing guest experience training to ensure continual excellent customer experience, • Oversee opening and closing activities, • Ensure compliance with all health, safety, and hygiene standards and policies, • Ensure compliance with all alcoholic beverage regulations, • Work closely with Kitchen Manager and General Manager to ensure seamless customer service, • Monitor and assist with host, server, and bartender duties during peak times to expedite service, • Monitor food and beverage delivery methods, portion sizes, and garnishing and presentation of food to ensure that food is delivered and presented according to standards, • Investigate and resolve guest complaints regarding food quality, service, or accommodations, • Coordinate assignments of hosts, servers, and server assistants to ensure economical use of labor and timely performance of all FOH activities, • Inventory and maintain adequate levels of FOH service items, • Manage cost of labor and productivity, • Schedule FOH staff hours, • Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, • Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations, • Evaluate employee performance and give feedback on employee performance, • Review work procedures and operational problems to determine ways to improve service, performance, or safety, • Explore opportunities to add value and make a difference through job accomplishments, • Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, • Explore opportunities to add value and make a difference through job accomplishments, • Perform manual service or maintenance tasks as needed, • Perform administrative and accounting duties according to standard company policy, • Direct facility maintenance or repair activities, • High School Diploma, • Able to make decisions, • Able to identify and resolve problems, • Able to guide, direct, and motivate staff, • Able to plan and prioritize tasks, • Able to teach and train staff, • Able to monitor processes, materials, and resources, • Able to operate, repair, and maintain equipment, • Able to perform administrative tasks, • Knowledge of food safety and sanitation practices and regulations, • Able to work and verbally communicate effectively with other team members, • Able to engage the public in a positive manner, • Able and willing to work with others as a team, • Able to reach and bend and frequently lift up to 50 pounds, • Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 6 hours, • Able to work in a standing position for long periods of up to 6 hours in length, • Able to perform repetitive tasks with little or no break, • Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials, • Must be able to work flexible schedules including evenings and weekends Thrive Restaurant Group is an Equal Opportunity Employer.

Job Description A Shift Manager provides leadership to crew and other leads during a shift to ensure great quality, service and cleanliness to customers. Shift Managers may operate the restaurant independently from time to time with or without direct support from onsite upper management. Shift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting Hawaiian Bros standards, monitoring safety, security, and profitability, and communicating with the next leader to help prepare him/her to run a great shift Key Accountabilities Manage these areas every shift: • Internal Communication, • Inventory Management and organization, • Daily Maintenance / Cleanliness, • Managing Crew, • Quality Food Production, • Exceptional Customer Service, • Safety and Security, • Scheduling Deviations, • Lead the restaurant during a shift without supervision from a manager, • Delegate responsibilities to team and ensure they are exceeding guest expectations, • Ensures all our product is stocked & stored, • Becomes a subject matter expert in each area of the restaurant, • Maintains cleanliness and organization throughout the restaurant, • Ensure proper set up and breakdown of the entire restaurant including dining room, restrooms, kitchen and prep areas, • Owns open, mid or close routines for the next shift, • Makes sure all food meets company food safety regulations and is super-delicious, • Recognizes a job well-done and lives the Hawaiian Bros culture

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provide information to customers about various healthcare options and insurance policies., • Help customers choose the appropriate insurance policy that fits their needs., • Engage with customers to understand their requirements and provide relevant solutions., • Ensure that all activities and advice comply with insurance regulations and company policies., • Deliver high-quality service to ensure customer satisfaction and retention., • Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions., • Maintain accurate and up-to-date customer information and documentation., • Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers., • Promote various insurance products and services to meet sales targets and business objectives., • Resolve any concerns that customers may have with their insurance policies., • Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management., • Participate in ongoing training and professional development to maintain licensure and improve skills. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • High school diploma or GED, • Must hold a valid Healthcare Insurance License, • Previous call center experience is preferred., • Proficient in Microsoft Word, Excel, PowerPoint, and Outlook., • Excellent oral and written communication skills., • Strong organizational abilities and interpersonal skills., • Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively., • Capable of functioning efficiently in a fast-paced environment., • A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed)., • Two 21” monitors are needed., • A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required., • Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems., • You must provide your own headset. Specific models will be recommended during the interview process.

Job DescriptionWith over 59 stores and the largest avocational cooking program in the US, Sur La Table offers an unsurpassed selection of exclusive and premium-quality goods for the kitchen and table – and the culinary expertise and inspiration to go along with it. Whether the job entails interacting with our customers, driving digital growth, or providing vital behind-the-scenes support, we’re all here for the same reason – to roll up our sleeves and create happiness through cooking and sharing good food. Position OverviewAs a Sales Associateat Sur La Table, you play a key role in the success of the retail store by inspiring customers throughout every stage of their culinary experience. In this role, you’ll support daily operations, deliver a #bestincenter customer experience, a company-wide standard for excellence in service, and help drive sales by sharing product knowledge. Key ResponsibilitiesCustomer Experience & Brand Representation· Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty· Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.· Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed cultureSales & Business Performance· Maximize selling opportunities by identifying customer needs and offering relevant solutions.· Promote add-on sales and support events that grow store traffic and customer engagement.· Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.Team Engagement & Store Support· Collaborate with team members to maintain a positive, inclusive, and high-performing store culture· Support onboarding of new associates by sharing product knowledge and best practicesOperations & Compliance· Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.· Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.· Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).· Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy · Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed. Physical Requirements· Ability to communicate verbally and work cooperatively with associates and customers· Ability to remain standing for up to 4 hours at a time· Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor· Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.· Ability to lift and/or move merchandise weighing up to 50 lbs.· Ability to ascend/descend ladders to retrieve and/or move merchandise· Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work· Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.· Regular and predictable attendance Qualifications & Experience· Must be 18 years of age or older at the time of employment.· 1 year of retail sales experience preferred.· Excellent communication, problem-solving, and decision-making abilities.· Passion for community engagement and providing exceptional customer experiences.· Proficiency in Microsoft Office and retail management systems preferred.This job description represents a summary of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. Responsibilities, tasks, and duties of the jobholder might differ from those outlined in the job description and other duties, as assigned, may be part of the job. This job description is not an employment agreement or contract. Sur La Table has the exclusive right to alter this job description at any time without notice. The CSC family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, provincial, state or local laws. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Washington state applicants only: If you believe that this job posting does not comply with applicable Washington state law, please notify us by sending an email to . It is unlawful in Massachusetts to require or administer a lie-detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The CSC family of brands is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please contact . We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description • Are you a hardworking, service-minded leader with a real passion for the hospitality industry?, • Are you looking to take a step towards building your restaurant manager career, instead of just working a job?, • We need extraordinary leaders like you to apply for this full-service restaurant management position in Wichita, KS As a Restaurant General Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you. • You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team., • Use creativity and communication to build a loyal customer base, and increase sales., • You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers. Outstanding Benefits • Health Benefits, • Industry Standard Work Week (50-55 hour target), • Attainable Bonus Program, • $65K - $75K Salary, • Equal Opportunity Employer Key Responsibilities: • Practice safety as priority #1 for your restaurant team and customers, • Maintain a high ratio of return customers through great service, • Oversee guest services and resolve issues, • Coach and develop restaurant employees to build a cohesive team, • Promote, demonstrate, and lead a memorable customer restaurant experience You will: • Have a minimum of 2 years in Restaurant Management, • Show success in previous positions, • Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time, • Be able to thrive in a quick-paced environment, • Demonstrate outstanding leadership, communication, and training, • Have a stable work history Does this sound like you? We'd love to hear from you! Apply today!

Job Description CCMS & Associates is looking for a 1099 Field Adjuster in Kansas, specifically the Wichita area. We are answering a call to action to add to our existing roster. The time is now to get on with our innovative team! We are seeking a residential or commercial field adjuster with at least 1 year of field experience. Requirements: • Minimum 1 year first-party commercial and/or residential property adjusting experience, • Maintain own current estimating software - Xactimate preferred (Symbility experience a plus), • Working computer - internet access and Microsoft Word required, • Must demonstrate strong time management and customer service skills, • Experience in preparing Statement of Loss, Proof of Loss, and denial letters, • Must have a valid drivers licenseResponsibilities:, • Complete residential and commercial field property inspections utilizing Xactimate software, • Investigate claims by obtaining recorded statements from insureds, claimants, or witnesses and by interviewing fire, police, or other governmental officials as well as inspecting claimed damages, • Recommend claim reserves based on investigation, through well-supported reserve report, • Obtain and interpret official reports, • Review applicable coverage forms and endorsements, provide a thorough analysis of coverage and any coverage issues in a well-documented initial captioned report to the client, • Maintain acceptable product quality through compliance with established best practices Knowledge and Skills:, • In-depth knowledge of property and liability insurance coverage and industry standards, • Ability to prepare full-captioned reports by collecting and summarizing required information, • Strong verbal and written communications skills, • Prompt, reliable, and friendlyPreferred but Not Required:, • College degree, • AIC, IICRC, HAAG or other professional designations All candidates must pass a full background check (void in states where prohibited) CCMS & Associates offers multi-line claim adjusting and third-party administration services dedicated to solving the challenges of the complex claim in the property and casualty insurance industry. We create programs that drive a successful claim life cycle while strategically managing all aspects of the complicated issues carriers and policyholders are facing. Servicing excess and surplus/domestic carriers in the United States. Powered by JazzHR ou2CigZG6I

Job Description Daikin Comfort Technologies Distribution, Inc. is seeking a professional, skilled individual for our HVAC CSR/Inside Sales position for our branch operations group located at our Wichita, KS branch. The CSR sells the organization’s products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers’ needs by finding out what they need, answering questions, creating solutions, and ensuring a smooth and quick sales process. Must be knowledgeable of the organization’s policies, procedures, practices, products, and services. The CSR collaborates with Regional Manager or Branch Manager to help drive territory coverage and maintain positive dealer relationships. Why work with us? Benefits are effective on day one for all full-time direct hires. Training programs are available to help guide team members and develop new skills. Growth Opportunities - there are immense opportunities to grow your career. You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd. May include: • Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls., • Provide excellent customer service via face to face, phone calls and e-mails., • Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered., • Recommend alternate products based on cost, availability or specifications as needed., • Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments., • Generate new and repeat sales by providing product and technical information in a timely manner., • Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction., • Provide accurate information regarding availability of in-stock items., • Assist customers with warranties and returns., • Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments., • Periodically reach out to customers to determine satisfaction with the organization, products, and services, • Maintain records and prepare reports on sales activities., • Expand knowledge of HVAC products and keep current with latest trends within the industry, • Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible., • Understand and follow work instructions, operating procedures, and company policies., • Participate in additional projects/activities to support ongoing business needs. Nature and Scope: • Works within well-defined instructions, • Uses established procedures and works under supervision to perform assigned tasks, • Knowledge of HVAC equipment/products is preferred, • General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications, • Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;, • Positive, professional attitude, handling difficult customers with ability to diffuse negative situations, • Good phone etiquette and e-mail etiquette, • Ability to deal with high-volume customer traffic, • Effective verbal skills – must be able to explain fairly technical parts of information clearly, • Written skills – must be able to effectively & timely communicate via e-mail with customers & accurately input orders, • Effective organizational skills and time management skills including ability to prioritize and multi-task, • High level of attention to detail and accuracy, • Ability to establish positive working relationships with internal and external customers and employees, • Ability to use good judgment and strong work ethics and integrity on the job The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Representatives to support our "Get Out the Vote" initiative. In this role, you will make outbound phone calls on behalf of the Republican Party to encourage voter turnout for the presidential election. Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • Work at home experience, • State or Federal work experience

Job Description Overview TELCOM CUSTOMER CARE REPRESENTATIVE (FULL-TIME) Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by troubleshooting any overlooked options and offering them new products and services. With MCI, you’ll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 11027 E 29th Street North Wichita, KS 67216

Job Description As a key contributor to our team, you will play a vital role in building and maintaining strong relationships with B2B agencies, ensuring their satisfaction and long-term engagement with our services. This position requires proactive communication, problem-solving skills, business development, and support in organizing events for agency clients. Additionally, you will be responsible for identifying new opportunities with agencies, fostering lasting partnerships, and managing multiple responsibilities simultaneously. Your work will directly contribute to business growth by strengthening connections within the B2B space. Key Responsibilities Agency Relationship Management: • Act as the primary contact for B2B agencies, addressing their needs and ensuring a seamless experience., • Foster strong, long-term relationships that contribute to agency retention and satisfaction., • Conduct outreach efforts to establish connections with potential B2B agencies and generate new opportunities., • Expand our network by identifying and securing partnerships with new agencies., • Assist in planning and executing events such as in-person meetings, webinars, and networking sessions for agency clients., • Conduct research to identify industry trends and potential partners, contributing to targeted outreach strategies., • Provide follow-up communications to ensure agency satisfaction and uncover additional partnership opportunities., • Assist senior team members in daily activities, supporting overall business objectives.Qualifications, • Ability to manage multiple agency accounts and projects simultaneously., • Experience in client success, sales development, or a related field., • Strong interpersonal and communication skills to establish and maintain relationships., • Proficiency in CRM software and other client management tools., • Excellent organizational skills and attention to detail., • A proactive, self-motivated approach to problem-solving., • Experience in event planning is a plus., • Ability to collaborate effectively across teams., • Customer-focused mindset with strong analytical skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position is a technical support role, troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. A strong customer service background is necessary to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Knowledgeable regarding Internet Service Provider services. Do you know what it means to “Pair a Remote”?, • Trouble shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling, • Ownership of resolving the customers reason for contacting Tech Support, • Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed, • Comfortable using a Knowledge Base system in conjunction with your call handling, • Accurately document customer interaction and code the appropriate call type in the client Customer Relations Management System (Remedy), • Utilize knowledge base and training to effectively trouble shoot a customer’s situation as it relates to Data, Video, and VoIP Phone system, • Accurately document customer interaction while following all required policies and procedures., • A strong desire to provide world class customer service every time you are interacting with our customers, • Comply with requirements surrounding confidential information and personal information, • Self-starter who stays up to date on ad hoc training activities, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated with a passion to provide superior customer interactions. Qualifications • Must be 18 years of age, • High school diploma or equivalent, • Understand the basics of VoIP Phone systems, internet gateways, and HD video., • The ability to evaluate, troubleshoot, and follow-up on customer issues, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (30+ words a minute), • Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Understanding Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage utilizing multiple tools to address the customer’s questions, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change is constant, • One (1) year of experience in customer service or Tier II, technical support, • CompTIA IT certification

Job Description Overview ENTRY-LEVEL CABLE SALES AGENT (FULL-TIME) We are looking for sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and services. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Agents to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world. There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management. Candidates should be highly reliable, have great communication skills, and be willing to constantly learn on the job. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview ENERGY CUSTOMER CARE AGENT (FULL-TIME) Here at MCI, we keep things light. We believe our customer service representatives are at their best when they’re happy. This is an on-site call center position and a chance to work indoors in a fun and energetic environment. Our training will make you an expert in Fortune 500 products and state of the art communications technology. Following a fun, best in class training, you will help customers by offering them product and pricing recommendations. With MCI, you’ll earn commission on top of your hourly wage and through daily contests. This is a rare opportunity to share in the vision and success of a growing company. A job that will keep you engaged, smiling and earning more money every year. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Do you strive for excellence and enjoy helping others? Join our team as a Bilingual Customer Service & Sales Representative, where you’ll support customers across the country with technical support, account management, and product sales. This is an entry-level opportunity with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls, emails, and live chats professionally and efficiently, • Listen actively to understand customer needs and provide accurate solutions, • Utilize internal systems and tools to manage customer accounts and process claims, • Accurately document customer interactions and resolutions in CRM systems, • Follow all required scripts, policies, and procedures, • Use training and knowledge base resources to answer inquiries confidently, • Escalate complex issues to management when necessary, • Ensure first-call resolution through effective troubleshooting and communication, • Stay current on program updates by attending training sessions and reviewing materials, • Meet all attendance, schedule, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management and self-motivation, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Key Responsibilities: • Assist customers with service inquiries, • Learn the common requests and solutions, • Improve the customer’s experience, • Utilize our service techniques and systems, • Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating systems, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring licensed insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will identify needs the customers may have and help them to upgrade products or services while actively listening to find the best solution in an efficient manner. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Metal-Fab provides industry leading service levels by delivering quality products on time, and builds customer, employee and community relationships based on integrity. This position is responsible for overseeing all aspects of the company's Quality Management System (QMS) to ensure products meet or

Job DescriptionKey Holder (S. Broadway - #20)Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Key Holder to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Store and Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school education or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • Must have a valid driver’s license and be insurable. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation in absent of all other management team. Will perform the basic store reports. Provides supervision for all sales associates and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. In addition, is responsible for and either does or supervises the following: ESSENTIAL FUNCTIONS: • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales., • To help keep the store clean and attractive, • To perform all administrative and record keeping duties as required in store manager’s and/or assistant manager’s absence, including but not limited to preparing store report, making daily deposit, maintaining employee purchase forms., • Sorts clothing and textiles items. Bends or stoops to reach into bags or boxes which are 48” to 6’ off the floor to remove individual textile items. Manually removes hangers, straight pins, labels from textiles items when required. Visually and tacitly inspects items. Judges whether or not item is salable using criteria established by company policy and procedure. Places unassailable items (salvage) into appropriate container which may be movable carts or plastic bags. Reaches into carts as deep as 36”. Lifts textile items as high as 48” onto table. Sort number and quality to textile items as specified by departmental procedure and policy., • Hangs clothing items as soon as quality has been established. Visually inspects item to determine appropriate type of hanger. Reaches with one arm to obtain correct plastic hanger between 9” and 15” long-which may or may not have metal clips. Places item on hanger as required by departmental procedure. Manually buttons, zips, or otherwise fastens item as appropriate, according to departmental procedure. Turns around to place hung item on rack approximately 60” high., • Visually inspects clothing racks on sales floor. Judges which racks are too full. Stands beside racks that are 50 to 60 inches long. Reaches with arms to remove clothing items on hangers that are soiled, torn, or unsaleable. Manually removes hangers from clothing items and places hanger into container which is approximately 12 to 24 inches from the floor. Stands in front of bin table which is approximately 40” high. Sorts through clothing items in carts, plastic bags, or other containers. Moves containers weighing as much as 25 pounds to salvage area as far as 75 feet., • Pushes rolling rack approximately 60” high and 72” long of hanging clothing items as far as 50 feet to sales floor. Reaches with arms to remove clothing items on appropriate racks on sales floor as determined by company policy and procedure., • Cleans wares shelves which are approximately 60” and, in sections, 4’ wide. Dusts shelves, manually removes broken, soiled, or otherwise unsaleable items and places in trash containers which may be barrels 36” high or boxes from 12 to 24 inches high. Moves containers to area designated for trash in the production which may be as far as 75 feet from the sales floor., • Reaches into carts or boxes 12 to 40 inches from the floor. Manually removes wares and electrical items weighing less than 1 to 15 pounds. Places item on shelves from floor level to 60” high. Places ties, belts, purses on specially designed fixtures according to departmental policy and procedure. Pushes empty carts back to production area as far as 75 feet from sales floor., • Answers telephone. Answers customer questions about basic store operations, such as hours open, merchandise available, but refers other requisitions to store manager., • Assists individuals making donations of a variety of miscellaneous items contained in bags, boxes, on hangers, or loose or donated as single items. Donations may weigh as little as one pound and up to more than 40 pounds. Accepts donations handed by donor or walks to donor’s vehicle and removes donations from vehicle. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; ordering, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Attend required meetings as required., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • The cleanliness, neatness, and orderliness of his/hers store premises, • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The effectiveness of his/her relations with the public and the manner in which he/she handles complaints by customers, • The effectiveness of his/her merchandising methods and displays., • The extent of his/her participation in community activities in the area served by his/her store., • The manner in which he/she meets or exceeds sales goals and the extent to which he/she adheres to his/her budget program., • The manner in which he/she manages the receipt, transfer, and shipment of material-to include coordination and cooperation., • The manner in which he/she reflects the high standards of morals and integrity expected of all Goodwill staff personnel., • His/her effectiveness in meeting deadlines and his/her response to special requirements and the expressed desire of management., • The extent to which the store meets or exceeds accreditation standards as approved or endorsed by Goodwill Industries of America., • The manner in which he/she performs the duties of a supervisor., • Must meet store evaluation standards every day as set forth by Goodwill Industries. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 5025 S. Broadway, Wichita, KS 67216

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring licensed insurance customer service agents to support inbound customer service, help desk, and back-office processing representatives. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. A Property and Casualty license is required for this role. MCI Company is growing rapidly and this is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Serves as customer service contact for inbound customer interactions, • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention, • Documents ancillary business and/or customer interaction information, • Leverages opportunities to expand customer interactions to learn more about the customers current and future needs, • Demonstrates a commitment to customer service, adding new customers while maintaining service levels and looking for multi-lining opportunities with existing accounts, • Leverages sales, marketing, and influence skill set to assist with acquisition and retention of policyholders, • Escalates problems or inquiries as needed, • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Utilize systems and technology to complete account management tasks, • Comply with requirements surrounding confidential information and personal information, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description About Us: Squeegee Squad of Wichita is a professional cleaning service specializing in a range of high-quality exterior cleaning solutions. We pride ourselves on delivering exceptional results and fostering a culture of teamwork and growth. Join us and be part of a company that values your skills, rewards your hard work, and provides opportunities for career advancement. Position Overview: We are seeking a Full-Time Exterior Cleaning Technician to perform a variety of exterior cleaning services. This role requires flexibility, including occasional weekend availability, and is an on-site position offering excellent earning potential through bonuses and commissions. Our Services Include: • Window Washing (Residential and Commercial), • Gutter Cleaning, • Pressure Washing, • Building Restoration, • Caulking, • Holiday Lighting Installation Compensation Structure: • Base Hourly Rate: $17–$20/hour, depending on experience., • Bonuses: Earn bonuses on commercial projects for meeting and exceeding goals., • Commission: Earn commissions on residential projects., • Perform all exterior cleaning services with professionalism and attention to detail., • Deliver exceptional service to ensure customer satisfaction., • Safely and efficiently operate cleaning equipment and tools., • Follow company safety protocols and guidelines., • Communicate effectively with customers and team members., • Maintain a clean and organized work environment., • Adhere to schedules and deadlines for assigned tasks., • Flexibly accommodate weekend work when business demands require it., • High school diploma or equivalent., • Valid driver’s license and reliable transportation (required)., • Previous experience in exterior cleaning or related fields is preferred but not required., • Ability to work both independently and as part of a team., • Strong communication skills with a focus on customer service., • Physical stamina and ability to perform manual labor tasks in various weather conditions., • Attention to detail and a commitment to delivering quality work. Benefits Include: • Health insurance with a company stipend after 90 days., • Portable retirement plan with company matching contributions after 90 days., • Short-term disability and accidental death & dismemberment (AD&D) coverage., • Life insurance policy valued at $20,000., • Paid time off and sick leave available after one year of employment., • Paid federal holidays. If you’re ready to join a dynamic team that values hard work, rewards success, and provides the opportunity to grow with a thriving company, apply today! We look forward to welcoming you to Squeegee Squad of Wichita.

Job Description Overview PHONE SALES REPRESENTATIVE JOB OPENINGS We are looking for phone sales representatives to support a variety of projects while representing some of the most recognizable brands in the world. In this role, you will make outbound calls to prospective customers and upsell existing ones while providing customers information on client products and services. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you! With our industry-leading training program, you are sure to thrive and grow. This position offers a competitive base wage and lucrative sales commissions and contest incentives. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Shifts will range between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES A DATA BREACH AGENT DO? We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Our Data Breach Agents are responsible for the following tasks: • Assist customers with service inquiries, • Learn the common requests and solutions, • Improve the customer’s experience, • Utilize our service techniques and systems, • Escalate customer dissatisfaction to proper channels In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day! Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, encouraging all positive, driven, and confident applicants to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • Fluent in both English and Spanish, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating systems, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job DescriptionJob Summary:This role requires someone who is administratively proficient, highly organized, and confident working with Microsoft 365 applications—especially Excel. Clear communication, strong follow-through, and a customer-focused mindset are essential. Duties/Responsibilities:Administrative Duties: • Enter, review, and maintain accurate data in spreadsheets, systems, and internal records, • Create and manage reports using Excel and other Microsoft 365 tools, • Support document preparation, file management, and internal process tracking, • Route communications appropriately and follow up on outstanding items, • Assist with digital filing and general administrative tasks, • Proactively identify ways to improve workflow – Looking for someone who brings ideasCustomer Service Responsibilities:, • Serve as a point of contact for customer inquiries via phone and email, • Coordinate with internal departments (production, quality, shipping) to ensure customer needs are met, • Track and follow up on customer requests to ensure satisfaction, • Assist in the preparation, review, and maintenance of customer contracts, • Track contract requirements, deadlines, and deliverables to ensure timely completion, • Coordinate with internal stakeholders to gather required contract information, • Assist with contract modifications, renewals, and closeout activities Required Skills/Abilities:, • Prior experience in an administrative, customer service, or contract support role preferred, • Competent in Microsoft 365 (Excel, Outlook, Word; SharePoint a plus), • Solid Excel skills: filtering, formulas, formatting, etc., • Strong customer service and interpersonal communication skills, • High attention to detail with a focus on accuracy and compliance, • Ability to manage multiple priorities and meet deadlines, • Highly organized and dependable Education and Experience:, • High school diploma or GEDPhysical Requirements:, • Prolonged periods sitting at a desk and working on a computer., • Must be able to lift up to 15 pounds at times. Hours:, • Full-time position, • Monday–Thursday: 7:30 AM – 5:30 PM, • Friday: 7:30 AM – 11:30 AM Compensation: Applicants with a disability that need any accommodation to complete the Weckworth Manufacturing, Inc. application process, or otherwise need assistance or accommodation in the recruiting process, should contact Human Resources at 316-425-2030. Texting Privacy Policy and Information: Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting “Stop”. Powered by JazzHR QHaVXqJume

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for a wide range of clients, including commercial and public sector programs. In this on-site, entry-level position, you’ll handle customer inquiries, resolve issues, and identify opportunities to upsell products and services. Whether you're coming from retail, hospitality, or another customer-facing industry, your communication skills and positive attitude will set you up for success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems to manage accounts, process claims, and update records, • Identify sales opportunities and apply upselling techniques when appropriate, • Respond to inquiries while maintaining confidentiality and data privacy standards, • Research and resolve complex issues, coordinating with other departments as needed, • Follow all required scripts, policies, and procedures, • Escalate unresolved or sensitive issues to the appropriate team or supervisor, • Stay current on program updates by attending training and reviewing materials, • Meet performance goals and adhere to attendance and schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview CABLE SALES REPRESENTATIVE (FULL-TIME) The sales job of the year is now hiring! We are looking for sales agents to support a national cable service provider. If you believe you have a positive and persuasive personality and have the drive to succeed, this is the career for you. With our industry-leading training program, you are sure to thrive and grow on our team. This position offers a competitive base wage and lucrative sales commissions and contest incentives. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Essential Duties • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed., • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Listen to customers, understand their needs, and resolve customer issues, • Utilize systems and technology to complete account management tasks, • Recognize sales opportunity and apply sales skills to upgrade, • Explain and position the products and processes with customers, • Appropriately escalate customer dissatisfaction with managerial team, • Ensure first call resolution through problems solving and effective call handling Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description ORGANIZATION: For more than 60 years, Goodwill Industries of Kansas has been a trusted resource and advocate for people with disabilities and barriers to employment. At Goodwill Industries of Kansas, our mission is to transform lives and communities through the power of education, training and employment. Our vision is to be the leading resource for individuals seeking their fullest potential. We are looking for a Team Leader to play a key role in furthering our vision and mission in our retail area. VALUES: • Sustainability: We commit to practices that support environmental, social and economic strength., • Ethics: We uphold high standards of honesty, integrity and fairness in all business dealings., • Respect: We treat ever individual with dignity, care and sincerity to build an equitable environment., • Voice: We listen to each other, value feedback and advocate for our communities., • Inspiration: We motivate, encourage and energize individuals to be their best through leadership and vision., • Community Engagement: We recognize the strength of collaboration and engage deeply with our stakeholders to transform lives together., • Excellence: We embrace innovation and strive for outstanding quality to deliver a positive impact to those we serve. MISSION STATEMENT: We transform lives and communities through the power of education, training and employment. PURPOSE OF POSITION: To open and close store. Manage and operate a Goodwill Retail store while fulfilling Goodwill's mission statement. SUPERVISION RECEIVED: District Manager, Store Manager & Asst. Store Manager SUPERVISION EXERCISED: Supervises workers in various personnel groups engaged in operating a retail store. QUALIFICATIONS/EDUCATION: • High school diploma or the equivalent required., • Must have full knowledge of bookkeeping and accounting to maintain sales records and reports incidental to store operations. Must be a person with excellent character references and a well-developed sense of responsibility., • One year of management experience, required., • A valid driver’s license and insurability is required. ORGANIZATIONAL RESPONSIBILITIES: Work with individuals who have disabilities and or barriers to employment and participate in the achievement of their goals. Demonstrate a positive, role model. Display commitment and involvement towards Goodwill's mission. JOB PROFICIENCIES: Math Skills, Computer Skills, Oral Communications, Written Communications, Internal-Personal Communications Judgment and Problem Solving, Cash Handling, Job Knowledge, Planning and Organization, Leadership, Teamwork, Customer Service Orientation, Interviewing Skills, Quality, Product Knowledge, Ethics and Trust, Safety and Security. JOB COMPETENCIES: Serves as hiring manager in the Manager and/or Assistant Manager’s absence and will complete employee work schedules, evaluations and ADP as needed. Will handle customer complaints. Oversees store operation including inventory, warehouse and stock rotation per manager. Per manager, performs all administrative and clerical details associated with store operation and orders supplies as needed. Provides supervision for all sales associates, trains employees and follows cash handling procedures on a daily basis. As a member of the management staff, sets an example for his or her workers. Personal conduct must reflect the high standards of integrity expected of all Goodwill staff personnel. Is expected to exercise good judgement in handling the wide variety of day-to-day operational problems which arise continuously in store operation. Must be thoroughly familiar and continually stress the Goodwill sales philosophy. Performs those duties which are part of every day supervisory job. ESSENTIAL FUNCTIONS: • Must complete employees’ work schedules. They must complete employee evaluations as needed. They also counsel, hire, fire, and train employees, only when manager and assistant manager are not available., • Supervises the sales force and Sales Floor. Sells merchandise as time permits. Attends to and satisfies customer’s needs. Handles customer complaints in a fair and impartial manner, coordinating as necessary. Promotes special events., • Receives and checks incoming stock and supervises checkouts and stock transfers. Checks condition and placement of stock in a clean, neat, and orderly condition. Suggests and maintains displays and advertising ideas and prepares and places signs in sales areas and Windows's solely responsible for wares dept. being clean, stocked and rotated on a daily basis. Must make sure merchandise is being marked to Goodwill Standards from the processing warehouse area., • Trains and supervises store personnel and maintains projected sales goals., • Represents Goodwill in the area served, striving to enhance the Goodwill image through individual and group participation. May supervise solicitors and pick-up orders, including routing as authorized., • Maintain records of store operations as required. Reviews and analyzes sales to determine effectiveness of methods used and adequacy of prices. Make recommendations to Area Manager and Vice President of Operations/Sales. DUTIES AND RESPONSIBILITIES: • Assures that the appearance of the store and premises is presentable at all times., • Performs administrative and clerical details of store operation, such as; preparing stock requests, ordering forms, bags and other supplies, receiving, and disposing of mail, handling cash as directed by current procedures, etc., • Responsible for safety and well-being for all employees., • Safeguards the premises and material under his or her care at all times. Seeks to reduce the possibility of pilferage or burglary. Constantly watches for fire hazards and unsafe conditions., • Greets customers., • Adhere to all ethical standards confidentiality of records., • Adhere to all safety policies and reports violations., • Support mission statement and activities of other departments., • Support the accessibility of our services and facilities free of architectural, attitudinal, environmental, financial, communication, transportation, employment and other barriers to person with disabilities and barriers to employment., • Must be able to work Saturdays and Sundays and at least two nights a week., • Must be able to count all monies for store operations., • Must be able to lift up to 50 lbs., • Must be able to make bank deposits with own transportation daily., • When working with monies, safe and monies must be locked up at all times., • Driving to the bank to ensure secure delivery of bank deposits., • Other duties as assigned. STANDARDS FOR MEASURING PERFORMANCE/QUALITY STANDARDS: • Attendance and punctuality., • Quality and quantity of work performed., • Attitude and overall effectiveness of working relations with all stakeholders., • The manner in which duties and responsibilities, essential functions and job competencies are performed., • Supports and values diversity., • The manner in which the above listed duties are performed., • The ability to handle store in absence of manager’s or person in charge to preparing daily deposit, maintaining employee purchase forms. RELATIONS WITH STORE PERSONNEL: Follows program plan in work assignments. Trains them in overall store operation. Represents management to them. Advises and counsels them as required. Is fair and impartial in his/her relations with them. RELATIONS WITH STORE COSTUMERS: Is uniformly courteous to them. Listens to any complaints and attempts to adjust within policy to the satisfaction of the customer when merchandise is defective. Uses good judgement and does not hesitate to take responsibility. Stresses courtesy and enthusiasm to the public by all store workers. RELATIONS WITH STORE MANAGER AND AREA MANAGER: Keeps him/her informed of significant events. Recommends changes in policies and procedures based on store operations. Is particularly sensitive to management requests and adheres to deadlines and due dates. NOTE: Must have a telephone and maintain it in operating order within telephone company's maintenance capabilities. Must be a licensed driver-must be insurable. Must pass/complete background check. PHYSICAL STRENGTH: • Lift -- push/pull while standing - up to 50 pounds on a daily basis. Rarely over 100 pounds., • Carry -- push/pull while moving - up to 50 pounds on a daily basis. Rarely up to 100 pounds. BENEFITS: • Medical and Prescription Plan - available first of month following employment, • Paytient Medical Assistance Plan - available first of month following employment, • Dental Plan with Ortho Option - available first of month following employment, • Vision Care Plan - available first of month following employment, • Flexible Spending Accounts - available first of month following employment, • Group Life and AD&D - available first of month following employment, • 401(k) Plan - available first of month following 90-days employment, • Paid Time Off (PTO) and Sick Leave - accrual begins first day of employment, • Paid Volunteer Time Off - 8 hours per year, • Paid Holidays, • Accident and Critical Illness, • Employee Assistance Program, • Employee Referral Bonus, • Tuition Reimbursement Program, • 20% Discount at Goodwill Industries of Kansas Stores JOB LOCATION: 1705 Main St., Great Bend, KS 67530

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Team Lead who will provide daily leadership, direction, and support to our front-line Specialists. This individual will play a key role in monitoring performance, delivering consistent coaching, and fostering an engaged, high-performing team environment. The ideal candidate will ensure that Specialists are fully supported in meeting operational targets and equipped to consistently deliver an exceptional customer experience across every interaction. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Provides daily leadership and support to a team of approximately 12 agents, ensuring they have the guidance and resources needed to perform at a high level., • Maintains direct familiarity with the customer experience by personally handling customer inquiries for at least 5% of work time., • Reviews individual and team outcomes regularly, using KPI and quality insights to drive meaningful improvements in performance., • Delivers real‑time coaching, constructive feedback, and targeted development to help Specialists grow and consistently meet expectations., • Oversees attendance, schedule adherence, and productivity to maintain operational consistency and team effectiveness., • Identifies performance patterns, emerging risks, and potential barriers to success, escalating them to leadership or support teams when necessary., • Fosters a positive, accountable, and results‑oriented team culture where Specialists are engaged, motivated, and aligned with overall service goals. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • 2 years in a contact center environment with prior leadership or senior agent experience., • Demonstrated coaching and mentoring skills with measurable performance improvement., • Strong understanding of call center metrics (AHT, CSAT, QA, adherence, etc.)., • Ability to analyze performance metrics and implement action plans., • Effective conflict resolution and engagement capabilities., • Strong organizational skills with the ability to manage multiple priorities., • Leadership development or supervisory training certification., • Experience supporting escalations or client‑facing communications., • Exposure to performance management frameworks or engagement programs.

Job Description • Are you a hardworking, service-minded leader with a real passion for the hospitality industry?, • Are you looking to take a step towards building your restaurant manager career, instead of just working a job?, • We need extraordinary leaders like you to apply for this full-service restaurant management position in Wichita, KS As a Restaurant Manager, your experience and leadership skills will head up some of the nation’s leading restaurant venues and staff, while building a strong team of your own and continuing to advance your restaurant career. From daily operations to marketing and sales, we have opportunities for career growth waiting for you. • You will own the responsibilities for the restaurant staff in daily tasks, training, and developing them into assets of your team., • Use creativity and communication to build a loyal customer base, and increase sales., • You will also be responsible for typical restaurant manager duties including creating a safe working environment for your employees and customers. Outstanding Benefits • Health Benefits, • Industry Standard Work Week (50-55 hour target), • Attainable Bonus Program, • $50K - $60K Salary, • Equal Opportunity Employer Key Responsibilities: • Practice safety as priority #1 for your restaurant team and customers, • Maintain a high ratio of return customers through great service, • Oversee guest services and resolve issues, • Coach and develop restaurant employees to build a cohesive team, • Promote, demonstrate, and lead a memorable customer restaurant experience You will: • Have a minimum of 2 years in Restaurant Management, • Show success in previous positions, • Be physically fit and able to regularly walk, climb, crouch, and move up to 50 pounds at a time, • Be able to thrive in a quick-paced environment, • Demonstrate outstanding leadership, communication, and training, • Have a stable work history Does this sound like you? We'd love to hear from you! Apply today!

Job DescriptionDescription: About the Company: We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day! AAA United States, Inc. has partnered with a company in Wichita, Kansas that is one of the world's largest manufacturers of aerostructures for commercial airplanes, defense platforms, and business/regional jets. With expertise in aluminum and advanced composite manufacturing solutions, the company’s core products include fuselages, integrated wings and wing components, pylons, and nacelles. The Customer Relations Specialist serves as the primary point of contact for customers, providing exceptional service, addressing inquiries, resolving complaints, and fostering positive relationships to enhance customer satisfaction and loyalty. Essential Job Functions: • Ensures that the company provides the highest quality services during selected customer visits, exhibit trade shows, air shows, conferences, special events and product demonstrations, evaluations, and deliveries, • Provides support to senior management, • Manages budgets and the distribution of promotional items, • Interfaces with customers, leads agenda coordination for exhibit participation, air shows, product demonstrations, product evaluation, and special event planning, • Completes logistical requirements and supports overall marketing and program goals and objectives, • Ensures adherence to the agreed-to plan, customer commitments, budgets, schedule requirements, social event requirements, company and customer ethics regulations and guidelines, • Acts as liaison between customers and company executive managementRequirements:, • 5+years Customer Experience, • Detailed Oriented, • Aerospace Experience, • Degree with Customer Service Experience