Customer service spanish jobs in Los Angeles, California - Page 18Create job alerts

Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Opportunity for advancement, • Paid time off We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: • Answer customer inquiries and provide policy information., • Assist customers with policy changes and updates., • Process insurance claims and follow up with customers., • Maintain accurate records of customer interactions.QUALIFICATIONS:, • Communication and interpersonal skills., • Detail-oriented and able to multitask., • Previous customer service experience preferred., • Bilingual Spanish or Armenian preferred.

Job Description Position Purpose: Under direction of the Care Team Supervisor, the Health Care Security Guard will be participating in a multi-disciplinary team, contributing to client engagement, retention, safety and support. The position will interact with staff and clients as a care team member by building rapport and fostering a sense of community. The ideal candidate will have previous experience working with the homeless population in some capacity. The candidate would also have an understanding of de-escalation methods, techniques, and have a firm yet non-aggressive approach with the clients of the MLK-RCC Program. Principal Responsibilities: • Performs job functions as prescribed by established policies and procedures within defined scope of education, training and responsibilities, • Establish a positive rapport with clients and express a concern for their well-being., • Demonstrate understanding and practice harm reduction methods, • Demonstrate understanding of trauma-informed care, • Demonstrate non-violent restraint methods, if needed and only as an absolute last resort, • Monitor the floors by walking corridors and perimeter of the building, • Maintain a front desk sign in/out sheet for clients, as well as visitors, • Monitor the front lobby on a 24 hour/7-day basis, • Search clients and/or visitors belongings when they enter the building, • Assist with clients’ room searches and/or temperature control, as needed, • Act as floor lead during fire drills and real emergencies, and as lead in performing necessary chair evacuations., • Document any client and/or client-staff incidents and submit to supervisor in a timely manner, • Use appropriate de-escalation techniques; call LCSW or Case Manager for assistance, as needed, • Demonstrate understanding and awareness of substance abuse and/or negative behavioral health symptoms, • Must be able to work extended shifts when emergency situations warrant, • Flexibility to adjust with a multiple schedule change, shift change, and days off. Work schedule is subject to change periodically based on the number of team members available, • Maintains the security of confidential documents., • Work in various environments including adverse outdoor conditions such as cold, rain or heat. Must be able to work in all areas, spaces, and grounds in and surrounding the medical center. Perform internal/external patrols of the medical center and campus buildings., • Discusses any client information only with appropriate personnel when related to the care being provided, and ensures these conversations are not near any clients, • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role., • Performs other duties and tasks as may be required or assigned, • Participate in JWCH’s customer service training called AIDET on an annual basis., • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions., • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes., • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Climb stairs, ramps, or ladders occasionally during shift., • Must be able to kneel, squat, bend for any duration of time and run if needed., • Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 80 lbs., • Minimum high school diploma or equivalency, • Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness, • Ability to assess and calmly manage tense situations, using verbal de-escalation techniques to diffuse conflicts before they escalate., • Experience or certification in non-violent crisis intervention (e.g., CPI, MOAB, or equivalent) to handle confrontational or potentially aggressive individuals safely., • Ability to remain calm and composed in high-stress situations., • Knowledge of security protocols and procedures., • Familiarity with emergency response protocols., • Experience handling confidential documents and detail-oriented., • Ability to use email, database program(s) of agency and working knowledge of word processing (Microsoft Word) and spreadsheet programs., • Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel, general public and patients in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Job DescriptionDescription: Join Wilmington Community Clinic! Have you ever wanted to be a part of something bigger? Have you ever wanted to make a difference? At Wilmington Community Clinic, you can! For over 40 years, WCC has provided quality, non-discriminatory primary care, dental, behavioral health, and women’s health services to improve the health and well-being of all served, regardless of their ability to pay. Our multi-generational impact makes us proud of the services we provide, and we put patient care front and center. Position Summary The Medical Assistant plays a key role in supporting the daily operations of our clinic by assisting providers during on-site and telehealth appointments. This position is responsible for preparing patients for examination, obtaining medical history and vital signs, assisting during clinical procedures, and ensuring a welcoming, compassionate experience for every patient. Availability on Saturdays is required for this role. Compensation and Benefits The compensation range for this position is $21.00 - $23.00 hourly. WCC offers competitive salary and benefits including medical, dental and vision health insurance plans, 10 vacation days for first year employees, 12 paid holidays, sick leave, life insurance, a retirement plan, and an employee assistance program. Education & Experience • High School Diploma or equivalent, • Completion of a Medical Assistant Certificate Program (National Association of Trade and Technical Schools or equivalent), • 2 years of experience in community health or similar setting; Pediatrics experience highly preferred, • 1 year of Comprehensive Perinatal Services Program experience, • Current CPR certification required, • Bilingual (English/Spanish) required Essential Responsibilities • Prepare patients for exams and assist providers during visits and minor procedures, • Accurately document patient information and manage records in the electronic health record (EHR) system, • Perform vital signs, vision tests, and immunizations, • Maintain cleanliness and organization of exam rooms and medical supplies, • Demonstrate knowledge of HIPAA, infection control, and emergency protocols, • Interact with patients and staff in a professional and caring manner consistent with WCC’s mission, • Additional duties as assigned Skills & Competencies • Excellent communication and customer service skills, • Strong organizational ability; can manage multiple priorities efficiently, • Ability to work effectively with diverse patient populations, • Professional appearance and demeanor, • Certification in Comprehensive Perinatal Services Program (required) What’s Next? Thank you for your interest! Please submit your resume for consideration. We are unable to accept direct inquiries about this position (phone calls or emails). Requirements:

Job Description Duration: 3/13/2026 - 9/13/2026 Shift/Time Zone: Monday-Friday with rotating Saturdays. Need to be available for different shifts ranging from 500am to 500pm Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric and capillary collections. Minimum 2 years in a Patient Service Center environment preferred. Customer service in a retail or service environment preferred. Keyboard/data entry experience. Spanish speaking preferred and customer service experience Job Description: The Patient Services Representative III-Floater (PSR III) represents the face of our company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The PSR III draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The PSR III has direct contact with patients and creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe and accurate manner. The PSR III will demonstrate Leadership Behaviors while focusing on process excellence skills and sensitivity to confidentiality and accuracy to patient information. Successful applicants may be assigned to a doctor's office, a patient service center or as business needs dictate. Under the direction of the area supervisor, perform daily activities accurately and on time. Maintain a safe and professional environment. Performs with confidence, both the forensic and clinical specimen collection and processing duties following established practices and procedures. Perform verification of patient demographic info / initials including patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct. Maintains required records and documentation. Demonstrates organizational commitment and promotes a positive image to patients, clients, employees and the public in general. Job Requirements: Ability to provide quality, error free work in a fast-paced environment. Ability to work independently with minimal on-site supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Committed to all Policies & Procedures including Company dress code, Employee Health & Safety, and Everyday Excellence Guiding Principles. Must be able to make decisions based on established procedures and exercise good judgment. Must have reliable transportation, valid driver license, and clean driving record, if applicable. Travel and flexible hours required to work multiple locations and required to cover at Patient Service Center/In-Office Phlebotomy locations with minimal notice. Capable of handling multiple priorities in a high-volume setting. Must demonstrate Superior Customer Focus; ability to communicate openly and transparently with peers, supervisors and patients; ability to accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required Education: High school diploma or equivalent - REQUIRED Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington.

Job DescriptionGrowing and dynamic charter school is looking to hire (10) Bilingual Spanish Operation's Coordinator's for various schools in 90001, 90002, 90003, 90022, 90037,90044, 90062, 90063, 90071, 90089, 90255 and 90270 locations. MUST HAVE previous experience working in education in an office administration capacity at the elementary, middle school, high school or college level OR previous experience working in an organization working with kids/teens directly*** Health Screening/Background Check Requirements: • Must submit and pass a DOJ/FBI Fingerprint Live Scan background check once hired to start the job Job Responsibilities: • Provide logistical support and coordination for field trips and end of year field lessons, • Be first responder to teacher calls for support in the classroom. Support planning and execution of school-wide events and fundraisers, • Coordinate purchasing/distribution for materials and services (e.g., field trips, uniforms, office supplies, and teacher supplies) as assigned, • Support the School Nutrition Program when needed (e.g. meal application entry, monthly meal calendar submission, daily meal count reporting, monthly compliance documentation submission, and meal balance collection), • Supports daily attendance procedures and works with the Registrar to ensure the accuracy of students’ daily attendance, • Supports the goal of achieving a high ADA by communicating attendance expectations to families and assisting in other activities., • Organizes, secures, and maintains a pristine office space and environment, • Oversees completion of all facilities request submitted at the school, • Coordinates with janitorial day porter regarding daily janitorial needs, • Assists in preparing facilities for the upcoming school year (e.g. bulletin boards, signage), • Builds relationships with families to keep them well-informed and support their needs, • Translates and distributes school correspondence including but not limited to: letters, memos, and weekly bulletins, • Assists in the translation of parent meetings, including Individualized Education Plan (IEP) meetings, • Works with Registrar to ensure emergency medical and contact information for all students is up-to-date, • Works with Registrar to ensure school has complete and current immunization records for all students, • Ensures confidentiality and security of office space, files, and all information pertaining to students, parents, staff, and community, • Supports the collection of student interest forms, • Assists the Registrar in managing family communication, pre and post lottery (sends interested families notifications of lottery events, sends lottery results letters to families, contacts families when student Education Requirements: • Associate's or Bachelor's degree is preferred., • High school diploma or GED required. Skills Requirements: • 4+ years of office support experience., • Strong customer service skills is required. Computer Skills Required: • Proficient with Google Docs, Google Sheets, Microsoft Excel and Microsoft Outlook. For immediate consideration forward resume Azuri Ross at the AppleOne Downtown Los Angeles office. Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1002 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Job Description We are seeking an (All-In-One) part-time server/bartender/runner/host/busser to work at our small mom & pop pizza lounge in Culver City! It is a VERY competitive paying job. MUST have FOH experience! MUST be able to multitask and perform multiple tasks at once! Responsibilities: • Must have an upbeat, personable, and charismatic personality, • Be punctual, outgoing, and friendly, • Resemble a salesperson in the sense of urging customers to try new food and/or drink items, • Serve food, beer, and wine, and soft drinks to guests, • Poor beer and wine, • Run dishes to tables, • Greet and serve the guests with a smile and a positive attitude, • Have a clear understanding of the menu and be able to discuss the menu items with the guests, • Arrive at your shift promptly, • Adhere to the side work checklist, • Be a team player, • Be 21 years or older, • At least 2 years of experience as a server at a restaurant, • Have a CA food handler's certificate, • Ability to build rapport with guests, • Ability to thrive in a fast-paced environment, • Be able to multitask, • Excellent verbal communication skills, • Be able to speak English, • The ability to speak Spanish is a plusCompany DescriptionA family owned and operated pizza lounge. All employees are treated like family. We are passionate about our food and great customer serviceA family owned and operated pizza lounge. All employees are treated like family. We are passionate about our food and great customer service

Job DescriptionBenefits: • 401(k) matching, • Bonus based on performance, • Competitive salary, • Opportunity for advancement You will play a pivotal role in creating exceptional client experiences that fuel the growth of our insurance agency. Your meticulous attention to detail, strong customer service skills, and genuine desire to help others make you an invaluable asset to our team. In this role, you will not only resolve customer inquiries and support agency team members, but you will also oversee critical service-related processes, ensuring that all office operations align with our high standards and compliance requirements. We are excited to connect with you if you are the empathetic, customer-focused team member we seek. We offer internal growth opportunities for driven and sales-minded individuals ready to advance their careers. MAIN RESPONSIBILITIES: • Oversee the customer service team and manage daily operations, ensuring compliance with State Farm policies., • Develop and implement customer service policies, procedures, and training programs., • Handle escalated customer complaints and issues with professionalism and efficiency., • Oversee service-related processes, ensuring they are performed correctly according to office procedures., • Ensure office team members are compliant with State Farm guidelines and best practices., • Perform and train on customer retention strategies, including cross-selling inbound leads and existing customers., • Invite customers to the office for simple conversation appointments, enhancing customer relationships., • Support claims and customer inquiries, providing oversight when the agent is not in the office., • Navigate complex matters assigned by the agent with organization and precision., • Greet customers and answer phones QUALIFICATIONS: • 4+ years of experience in customer service,, • 2+ years in a supervisor role a plus, • Strong leadership, organizational, and problem-solving skills., • Excellent communication and interpersonal abilities.-, • Detail-oriented, able to multitask, and highly organized., • Experience with customer retention, cross-selling, and compliance within an insurance agency is preferred, • Bilingual Spanish a Plus, • Comprehensive knowledge of insurance, • Must be reliable and able to commute to office location

Job DescriptionBenefits: • 401(k), • Bonus based on performance, • Company parties, • Dental insurance, • Flexible schedule, • Health insurance, • Opportunity for advancement, • Paid time off, • Signing bonus Responsibilities: • Establish customer relationships and follow up with customers, as needed., • Use a customer-focused, needs-based review process to educate customers about insurance options., • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.Requirements:, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal and listening, • People-oriented, • Detail oriented, • Proactive in problem solving, • Able to learn computer functions, • Ability to work in a team environment Julie Montenegro - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.

Job Description ABOUT US ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative. LOCATION: Anaheim, CA (On-site) SCHEDULE: Must be able to work the following hours: Monday - Friday 8:00am - 6:00pm MAJOR DUTIES AND RESPONSIBILITIES Include the following. Other duties may be assigned. The order of the duties listed does not represent the importance and/or percent of time dedicated to each duty. • Promote positive customer relations with customers and coworkers., • Answer 100+ routine and non‐routine customer calls daily., • Acquire a working knowledge of our database., • Communicate with a variety of people across various levels both within the organization., • Make suggestions on improving/streamlining workflow processes and enhancing profitability., • Develop a strong team work ethic., • Consistently meet established productivity, schedule adherence and quality standards., • Quickly and accurately identify/assess individual needs and take action to satisfy those needs., • Provide information about products and services., • Maintains customer records by updating account information., • Follow communication procedures, guidelines and policies., • Resolves service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Provide face-to-face customer service with walk-in customers., • Must follow all company rules and procedures., • Ability to deal with customers in a courteous, polite and professional manner at all times., • Other duties as assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Excellent phone etiquette, • Excellent verbal communication skills, • Excellent attendance and punctuality, • Enjoy providing prompt and timely service to our clients, • Be detail‐orientated, and efficient and possess superior written and verbal communication, • Must possess strong interpersonal skills, • Have compassion and empathy for customer situations, • Have excellent customer service skills, and the ability to build and maintain customer relationships, • Be energetic, self‐motivated and quick‐thinking, • Have the ability to work in a team environment or independently while being flexible and open to learning new experiences in a fast‐paced changing environment, • Ability to read and comprehend normal instructions, correspondence and memos, • Must be able to organize and write correspondence and memos in a logical/methodical manner, • Ability to present information in one‐on‐one situations to customers/clients of the organization, • Ability to apply common sense understanding to carry out detailed written or oral instructions, • Ability to deal with problems involving a few concrete variables in standardized situations, • Excellent computer skills required, including knowledge of various Microsoft Office programs EDUCATION AND/OR EXPERIENCE • High school diploma or general education degree (GED), • Customer Service Experience a plus, • Bilingual Spanish a plus SUPERVISORY RESPONSIBILITIES There are no supervisory responsibilities in this position. WORK ENVIRONMENT The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud. Powered by JazzHR Ji1QqrydeW

Job DescriptionBenefits: • 401(k) matching, • Dental insurance, • Health insurance, • Paid time off Are you a motivated and coachable sales professional eager to grow your career? Were looking for an enthusiastic Sales Representative to join our dynamic team and help us connect with potential customers, build lasting relationships, and drive business growth! What Youll Do: • Make outbound calls to prospective customers in your designated market, • Build trust and loyalty by developing meaningful customer relationships, • Generate new business opportunities through lead prospecting, • Follow up on both cold and warm leads, • Confidently present and demonstrate our products or services, • Set, track, and achieve sales goals set by leadership, • Continuously improve your sales skills with ongoing coaching and training, • Deliver outstanding customer service, addressing questions and concerns promptlyWhat Were Looking For:, • Proven sales experience with a hunger to learn and improve, • Excellent verbal and written communication skills, • A team player who can also work independently with self-motivation, • Coachable mindset, ready to embrace feedback and grow professionally, • Bilingual Spanish skills are a strong plus, but not requiredWhy Join Us?, • Supportive environment focused on your personal and professional growth, • Opportunity to sharpen your sales skills with hands-on coaching, • Be part of a motivated team driving real results, • Competitive pay and bonusesIf youre ready to take your sales career to the next level and thrive in a fast-paced, rewarding role, apply today! Lets grow together! Job Type: Full-time Benefits: • 401(k), • Dental insurance, • Health insurance, • Paid time offAbility to Commute:, • Los Angeles, CAAbility to Relocate:, • Los Angeles, CAWork Location: In person

Job DescriptionAbout Pair Team At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support. Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients. We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. Our Values • Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection., • Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness., • Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo., • Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent., • Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.In the News, • Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most, • TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team We seek a full-time Bilingual Patient Services Representative / Bilingual Customer Service Representative to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. The Bilingual Member Service Representative will hold the title of a Lead Case Manager. This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home What You'll Do • Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals, • Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system, • Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members, • Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan, • Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks, • Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions, • Consistently meet monthly encounter metrics to ensure compliance with health plan regulations, • Identify and break down barriers ensuring individuals' continuation with the program, • Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups, • Coordinate physical care management appointments through collaboration with external and internal providers, • Utilize external and internal online platforms to collaborate with team members and carry out daily tasks What You'll Need • 3+ years of general work experience (healthcare call environments preferred), • You are physically located in California, • Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations, • Virtual Ops requires a quiet, HIPAA compliant and internet connected space, • Bilingual – English/Spanish, • Telehealth experience in high volume call settings (inbound and outbound), • Strong understanding of cultural fluency, • High degree of empathy, • Ability to work collaboratively in a multidisciplinary team, • An eye for optimization, • Organizational skills, • Ability to remain patient when faced with adversity, • Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing, • A valid driver's license and auto liability insurancePreferred Qualifications:, • Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder, • 2+ years of healthcare call center experience, • Experience with motivational interviewing, • Metrics driven, • Zest for problem solving, seeking answers, and thinking outside the box, • Detail-oriented and organized self-starter who is a rockstar multitasker, • Reliable and comfortable in an ever-changing environment Because We Value You • Salary: $25/hour, • Comprehensive health, vision & dental insurance, • 401k, • Monthly $100 work from home expense stipend for your WFH days, • Gas reimbursements for your on-site engagement days, • Flexible vacation policy -- take the time you need to recharge!, • We provide all of the equipment needed for the role, • Opportunity for rapid career progression with plenty of room for personal growth! Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to . Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!

Job Description Customer Service Representative If you are experienced within a call center environment and love to help people, find solutions, we are looking for YOU! As part of the Premier Auto Credit family, you will be responsible to contact auto loan customers regarding late or missed payments, acquire facts about the reasonings of delinquencies and assist customers by negotiating payment arrangements. It starts with YOU! Our Promise to YOU: We are looking to develop, retain and motivate the most talented people - those who care about a collaborative team environment and are eager to support and learn. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization. • Bonus Plan: This role is eligible for a monthly bonus in addition to baseline hourly pay, • Help customers to bring their accounts current in the first stage of Collections (1 to 10 Days), in a Predictive Dialer environment., • Ability to answer a high volume of calls on a daily basis., • Effectively handle all phone, email, web and fax transactions to ensure customer/consumer satisfaction., • The ability to offer payment options over the phone to cure early delinquency., • Perform account maintenance functions such as: explaining terms of auto loan, submitting auto loans for repossession, asking customers for proof of insurance., • Must learn and abide by the FDCPA Collection Law+, • Must be proficient in both English and Spanish., • Work a flexible schedule., • Must be able to type minimum of 20- 25 wpm., • Have good written and verbal skills., • Must be able to negotiate payment options over the phone., • Basic computer skills required. Collection software experience is helpful., • Update, maintain, and analyze customer account profiles., • Must be able to balance multiple priorities in a high call volume environment while maintaining professional and courtesy customer interactions., • Previous experience in a Call Center environment of 6 months to 1 year is preferred., • Experience working Debt Collections is a plus., • A High School diploma or General Equivalency Degree (GED) is necessary for this position., • Individuals with at least 2 years of college may qualify with no experience necessary., • You must be able to respond to common inquiries or complaints from customers in a professional manner in both English and Spanish., • Prolonged periods sitting at a desk and working on a computer., • Heavy phone work, • Heavy typing Full Time Employee Benefits upon completion of 90-day probationary period include: • Employer sponsored medical, dental, vision and life insurance/AD&D coverage opportunities., • Flexible Spending Accounts (FSA)., • The company pays 80% of premiums for medical plans for employees only., • Paid time off accrual opportunity & holiday pay. EEO Disclaimer Premier Auto Credit provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job DescriptionCompany Description Galileo is a nationally recognized summer day camp that's all about empowering young innovators to change the world! With over 90 diverse communities served and hundreds of thousands of kids inspired since 2002, we are a leader in the Innovation Education Movement. Here, innovation, purpose and personal development converge, creating an environment where your talents shine, and your impact is celebrated. We invest, test and continually iterate to sustain a culture that values Diversity, Equity, Inclusion, and Belonging. In fact, we were named one of the Best and Brightest Companies to work for in the Nation in 2023 and 2024. We have also been on the Best Places to Work in the Bay Area list more than 12 times, were named one of Forbes’ Best Small Companies in 2017, and a Top 100 Real Impact Company in 2019. Join us for a joy-filled summer in a mission-driven environment! Job Description As a Substitute Summer Instructor, you’ll provide critical support to Galileo campers and teams when staff are absent. You will work throughout your region to lead hands-on design and outdoor activities, creating an inspiring, safe environment where campers explore creativity through Galileo’s curriculum. With training and team support, you'll deliver memorable learning experiences and engage fully in camp traditions. This is a seasonal role; Substitute Summer Instructors work up to full-time. This role does not have a set schedule, as shifts are assigned based on the camp staff coverage needs throughout the summer. Core Responsibilities Lead Design Challenges and Outdoor Activities: • Facilitate Galileo’s innovative, project-based curriculum, integrating science, technology, engineering, and math for groups of up to 28 campers, • Create an inviting and safe learning space; prepare and manage materials for daily projects., • Teach up to three unique rotations: Innovator’s Studio, Idea Lab, and Outdoor Adventure, adapting for various age groups and abilities., • For 5th-8th grade groups, guide campers in using tools like saws, drills, and glue guns, ensuring safe, hands-on experiences., • Work with teammates to plan, set up, and lead daily camp activities., • Supervise campers to ensure safety during all camp events, including ceremonies, snack, and lunch., • Contribute to the camp experience with active participation in songs, skits, and chants., • Greet campers and families warmly, ensuring a positive, safe environment., • Assist with check-in/check-out, manage daily attendance, and communicate with families as needed., • Complete paid online training on innovation education, Galileo policies, and best practices before camp starts., • Attend two in-person setup and training days to prepare your camp and meet your team., • Pay rate $19.57 per hour, • All staff receive a training pay rate for hours worked prior to the start of camp, which includes all online training and set up day; the training pay rate $18.42 per hour, • One free week of camp for your own child!, • 15% Friends and Family Discount, • Priority scholarship nominations, • All camps operate Monday - Friday. Shifts vary by position and location and can start as early as 7:00 a.m. and end as late as 6:30 p.m., • This role does not have a set schedule, as shifts are assigned based on the camp staff coverage needs throughout the summer. When possible, we will provide 24-hour notice for scheduling, but substitutes should expect to be contacted to work the same day when needed., • Staff must complete online training and attend two pre-camp set-up days before camp opens. Set-up days may be scheduled on weekends., • Camp set-up dates, start dates, and duration vary by location - find your location on our Camp Finder page to view site-specific dates. Qualifications • 1+ years of instructional or classroom support experience in K-8 education, or a combination of relevant education and work experience, • Experience teaching, caring for, supervising, coaching, and/or mentoring kids required, • College coursework in Education or Child Development preferred, but not required, • Ability to balance multiple tasks while working with a sense of urgency and enthusiasm., • Bilingual in English and Spanish is a plus, but not required, • This role requires the ability to access and use web-based tools via a personal smart device, • Ability to complete all pre-camp tasks, including background checks, state-mandated certifications, electronic onboarding paperwork and online training prior to the start of camp, • Availability to work up to 8-hour shifts daily, Monday - Friday, for the duration of camp., • For consistency and camper safety, we prioritize applicants who are able to commit to working for the full duration of camp (4-8 continuous weeks, depending on the camp location)., • Applicants with less than 4 continuous weeks of availability will not be considered for this role. Additional Information Please note that our job descriptions are a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible responsibilities, tasks, and duties. We comply with the ADA and provide reasonable accommodations that allow qualified applicants/employees to perform the essential functions of the job. To request an accommodation, contact our Human Resources team. During the onboarding process, in accordance with applicable local and state requirements, you may be required to complete a Tuberculosis (TB) screening, background check(s), and state-mandated training(s). More details will be provided during your onboarding process. This employer participates in E-Verify. Physical Demands • Some lifting and carrying up to 60 lbs., • Typing, writing, reading, • Seeing, hearing and speaking, both nearby and at a distance, • Use hand and fingers to help with classroom supplies and operate equipment Galileo Learning is an Equal Opportunity Employer. We prohibit discrimination and harassment of any type and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job DescriptionCUSTOMER SERVICE: OFFICE CLERK Benefits/Perks • Competitive Compensation, • Career Growth OpportunitiesCall Center Representative We're seeking a dynamic and customer-focused individual to join our team. In this role, you'll be the first point of contact for our customers, handling inbound and outbound calls with professionalism and enthusiasm. Your ability to understand and resolve customer inquiries efficiently while delivering exceptional service is crucial. Responsibilities: • Manage high call volume in a fast-paced environment, • Actively listen to customer concerns and provide effective solutions, • Build rapport with customers to foster loyalty, • Utilize CRM software to accurately document customer interactions, • Meet performance metrics, including call handle time and customer satisfaction, • Create quotes, • Excellent verbal and written communication skills in English and Spanish, • Strong problem-solving and decision-making abilities, • Proficiency in computer systems and customer relationship management (CRM) software, • Ability to multitask and prioritize tasks effectively, • A positive and can-do attitudeJoin our team and make a difference in the lives of our customers!

Job Description MISSION, VISION, AND VALUES Our mission is to provide quality, comprehensive health care,, and supportive services to those in our community. Our vision is "Improving the Health and Well Being of our Community." Our Core Values consist of Integrity, Compassion, and Excellence. Employees must possess a strong commitment to the mission, policies, goals, and philosophy of Harbor Community Health Centers. JOB SUMMARY The primary function of the Medical Assistant Level II (MA II) is to provide direct and indirect support to medical providers in the safe and appropriate delivery of patient care. MA II also has additional clinical and/or operational responsibilities to ensure efficient and high-quality care is provided to patients. ESSENTIAL DUTIES & RESPONSIBILITIES To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required: • Prepare the exam room for the clinician; clean and stock rooms between patients., • Prepare patients for the health care visit by directing and/or accompanying them to the examination room; providing gowns and drapes; helping them to position themselves for the examination and/or treatment; arranging examining room instruments, supplies, and equipment., • Verify patient information by interviewing the patient; reviewing and/or recording medical history; taking vital signs; confirming purpose of visit or treatment., • Support patient care delivery by helping providers during examinations; preparing laboratory specimens; performing basic laboratory tests on the premises; disposing of contaminated supplies; administering medications on the premises; authorizing drug refills as directed; telephoning prescriptions to pharmacies as directed/authorized by the attending provider; drawing blood; taking electrocardiograms; removing sutures; changing dressings., • Educate patients by providing medication and diet information and instructions, answering questions., • Perform diagnostic and laboratory tests, including, but not limited to, audiometry, EKG, spirometry, urine dips, Acu-check, urine HCG, Hemocuehemoglobin, etc., according to competency standards., • Perform venipuncture, finger sticks,and heel sticks in accordance with policy and procedure and OSHA regulations., • Prepare specimens in the pre-analytical stage of testing, computer entry, documentation, and follow-through., • Administer injections and diagnostic tests/referrals as ordered, including immunizations, completing lab and x-ray requisitions, and other services ordered by the clinician, • Document all immunizations according to standards., • Keep equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs., • Perform appropriate screenings as needed or as directed by the clinician., • Performing end-of-shift tasks for room closure and equipment., • Answer patient calls androutemessages totheappropriate provider in EMR., • Preview provider schedule; ensure medical records and other documents are available for the provider to review; review and highlight gaps in care., • Follow organization standards for Universal Precautions when working with potentially infectious materials (blood or body fluids)., • Work as part of a care team to coordinate and prioritize patient care., • Alert the designated person to need for supplies/equipment., • Report any safety hazards, incidents, HIPAA violations, or other risk management issues to the supervisor., • Assist patient and/or guardian with completing required forms (CHDP, registration, screening, etc.)., • Provide patients with clinical summaries, lab orders, treatment plans,andreferralsas needed., • Assist patient/ guardian with scheduling appointments as needed., • Complete required training(universal precautions,blood bornepathogens, risk management, safety drills, customer service, cultural sensitivity, etc.) on a timely basis., • Maintain patient confidence and protect operations by adhering to HIPAA standards at all times., • Attend all mandatory meetings and other meetings as requested., • Assure efficient patient flow by ongoing assessment of clinician schedules and working with other staff to minimize patient waiting time, • Assist the front office supervisor in managing walk-in patients, • Assistin the training and development of new and/or existing MA staff, as needed, • Responsible for providing feedback/ ideas for improvement regarding back-office processes to the Nurse Manager to improve workflow efficiencies and quality of care, • Responsible for medication, supplies, and/or vaccine inventory management, as directed by Supervisor, • Any additional clinical duties as directed by your supervisor., • Perform other duties as assigned to support HarborCHC’s Mission and Values. QUALIFICATIONS Required education, experience and/or training: • High school diploma or equivalent., • Current medical assistant registration or certificate from medical assisting program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES)., • Current BLS certification, • Bilingual in English and Spanish preferred Preferred education, experience and/or training: • Familiarity with electronic health records (eClinicalWorks), • Experience working in an outpatient primary care clinic or doctor’s office preferred. EXPECTATIONS • Adheres to all Harbor Community Health Center’s (HarborCHC)policies and procedures., • Observes all policies and procedures for the use time-keeping system, including attendance, tardiness, proper clocking procedure, overtime authorization, and employees' name tags are visible., • Conducts self in a manner that represents HarborCHC's values at all times., • Maintains a positive and respectful attitude with all work-related contacts., • Provides excellent customer service., • Communicates regularly with his/her immediate supervisor about departmental and HarborCHC concerns., • Excellent oral and written communication skills., • Consistently reports to work prepared to perform the duties of the position., • Meets productivity standards and performs duties as workload necessitates. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust. HOURS OF OPERATION HarborCHC is open Monday-Thursday 7:00 am-7:00 pm, Friday 8:00 am-5:00 pm, Saturday 8:00 am-5:00 pm with occasional overtime, or other shifts based on clinic needs. This is a non-exempt position, and any overtime must be approved by your supervisor in advance. HR PROCEDURAL REQUIREMENTS • Legal authorization to work in the United States., • Clear all post offers, pre-employment background screening, and education verification., • This is not intended to cover all aspects of your description as additional duties may be assigned. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT HarborCHC does not discriminate in employment opportunities or practices on the basis of race; religion; color; sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions); sexual orientation; national origin; ancestry; physical or mental disability; medical condition; genetic information/characteristics; marital status/registered domestic partner status; age; sexual orientation; reproductive health decision-making; military or veteran status; use of cannabis off the job and away from the workplace; and any other basis protected by federal, state or local law or ordinance or regulation, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. This policy applies whether the individual has or is perceived to have any of the characteristics protected by law or is associated with a person who has or is perceived to have any of the characteristics protected by law. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. DISCLAIMER The above statements define this position as it currently exists and are intended to describe the general content of requirements for this job. They are not to be considered as an exhaustive statement of duties, responsibilities, or requirements and do not limit the assignment of additional duties at the discretion of the supervisor. HarborCHC is an at-will employer. In addition, HarborCHC may change your duties, compensation or hours, or transfer, reassign, promote, demote, suspend or otherwise change the terms and conditions of your employment (other than the at-will relationship), with or without cause or prior notice. TBD

Job DescriptionLocation: Downtown, Los Angeles, CA Position Purpose: The Site Monitor is responsible for overseeing program participants and ensuring compliance with program rules and expectations. This position is key to maintaining smooth and consistent facility and residence operations while actively participating as part of a multidisciplinary team, contributing to client engagement, retention, safety, and support. Program Population: The Pathway Home Housing Project is a HFH funded program, operated by JWCH. The Team consist of a cohesive team of MSW, case managers, site monitors and other professionals who collaborate to provide housing and critical services to People Experiencing Homelessness (PEH) and those who have previously experienced homelessness. The clients/residents may come with behavioral and/or substance abuse issues. The program utilizes the Harm Reduction Model and we “do whatever it takes” to encourage success of the client. Principal Responsibilities: • Monitor program participants to ensure adherence to program rules, expectations, and safety protocols., • Build positive and professional relationships with participants to foster trust, engagement, and cooperation., • Provide guidance and support to participants, addressing any immediate concerns or needs., • Model and encourage positive behaviors, promoting a respectful and inclusive environment., • Perform regular rounds to maintain a safe, clean, and orderly environment in the facility and residential areas., • Document and report any incidents, safety concerns, or rule violations in a timely manner., • Assist in maintaining security by monitoring entrances, exits, and common areas., • Perform light cleaning and organization tasks as needed to ensure a welcoming environment., • Recognize and respond appropriately to individuals experiencing mental health or substance abuse-related challenges, such as yelling, cussing, or outbursts of anger., • Use de-escalation techniques to manage challenging situations and prevent escalation of conflicts., • Collaborate with participants to identify barriers to progress and develop coping strategies for managing negative behaviors., • Provide emotional support and connect participants with additional resources or services as needed., • Participate actively in multidisciplinary team meetings to share updates on participant progress and challenges., • Collaborate with other staff members to ensure consistent program operations and participant care., • Support program goals by contributing ideas and feedback to enhance service delivery., • Accurately complete and maintain records, logs, and incident reports in compliance with program policies., • Monitor and document participant activities, progress, and concerns for internal records and reporting purposes., • Communicate critical information to appropriate team members and supervisors in a timely manner., • Complete and submit general reports as required, ensuring accurate and timely documentation of activities, incidents, and compliance with organizational or program standards., • Demonstrate understanding and practice harm reduction methods, • Assist with clients’ room searches and/or temperature control as needed., • Act as site lead during fire drills and real emergencies, and as lead in performing necessary evacuations., • On occasion will need to work an additional 4 hours after regular shift or 4 hours before the regular shift if situation warrants., • Assist clients in walkers and wheel chairs if needed., • Maintain shift reports and communicate with NENB Team when client issues arise, • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Maintain awareness of infection control, occupational health, and emergency preparedness procedures appropriate to the role., • Participate in JWCH’s customer service training called AIDET on an annual basis., • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions., • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes, • Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)., • Climb stairs, ramps, or ladders occasionally during shift., • Must be able to kneel, squat, bend for any duration of time and run if needed., • Occasionally bend/twist at waist/knees/neck to perform various duties, including lift or carry up to 50 lbs., • Constant use of hands, arms, and fingers in reaching/handling/grasping while using radio, phone, notepad, writing reports and other administrative tasks., • Minimum high school diploma or equivalency, associate degree in social services preferred, • One - two years’ experience in behavioral health or social services environment, • Previous experience working with homeless persons or population is preferred., • Strong ability to communicate with homeless individuals who are actively participating in substance abuse and other factors related to homelessness., • Bilingual (English/Spanish) preferred, • Must be comfortable using computers to navigate web-based tools, complete online training, and utilize software for communication, reporting, and documentation purposes., • Experience handling confidential documents and detail-oriented., • Ability to use email and working knowledge of word processing (Microsoft Word) and spreadsheet programs (Excel)., • Ability to communicate clearly verbally and in writing, • Ability to assist with emergency and behavioral health personnel with aggressive patient situations. *All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19. Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.

Job DescriptionThe Mission of JWCH Institute is to improve the health status and well-being of under-served segments of the population of Los Angeles Area through the direct provision or coordination of health care, health education, services, and research. Position Description: Under the direct supervision of the Clinic Administrator and Supervisor, the Medical Assistant – Back/Front office is responsible for providing efficient and compassionate patient care within our medical facility. Working closely with healthcare professionals, this position will assist with clinical tasks, patient intake, and maintaining accurate medical records. The Medical Assistant – Back/Front office supports the provision of direct patient care within the regulatory scope of practice. The ideal candidate will possess strong organizational skills, attention to detail, and a passion for delivering high-quality healthcare services. Principal Responsibilities: • Performs routine (noninvasive) patient care functions as prescribed by licensed healthcare personnel, following established clinic policies and procedures within the defined scope of education, training, and responsibilities., • Assists healthcare providers with patient examinations, procedures, and treatments., • Escorts patients to examination rooms and obtains vital signs, medical history, and chief complaints., • Collects and records patient data, including height, weight, BMI, temperature, pulse, respiration rate, blood pressure, pulse oximetry, and peak flow measurements, according to established policies and procedures., • Performs lab tests, including finger sticks, after appropriate training and verification of competency., • Performs venipuncture and PPD skin test placement; documents result and reports findings to the provider or Registered Nurse., • Administers immunizations and medications per provider orders after verification by a licensed healthcare professional., • Applies and removes bandages and dressings., • Prepares and maintains examination rooms, ensuring cleanliness and adequate stocking of supplies., • Applies principles of aseptic technique and adheres to infection control policies and procedures., • Provides patient education, including information on medications, treatments, follow-up care, and self-management goals under provider direction., • Documents patient information, medical history, and treatment plans accurately in electronic health records (EHR) systems., • Performs routine clerical functions, including answering and routing phone calls and scheduling appointments., • Accurately files patient labs, X-rays, EKG results, and other documents after provider review and sign-off., • Maintains patient confidentiality at all times., • Participates in staff meetings, quality improvement activities, case conferences, and in-service trainings, • Adhere to all organizational safety policies, procedures, and regulatory requirements to ensure a safe environment for patients, staff, and visitors., • Participate in required safety and compliance trainings and apply learned practices in daily work activities., • Identify, report, and help mitigate unsafe conditions, incidents, or hazards in the workplace., • Use equipment, tools, and supplies safely and responsibly in accordance with organizational and regulatory standards., • Participate in JWCH’s customer service training called AIDET on an annual basis., • Demonstrate an understanding of AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank You) to apply in patient encounters or team discussions., • Utilize the AIDET communication framework to communicate with patients and team members in a manner that reduces patient anxiety, increases patient compliance, and improves clinical outcomes,, • High School Diploma or GED, • Graduation from an accredited Medical Assistant school with a current MA certificate, • Verification of appropriate hours in approved Medical Assistant course to perform venipuncture, • Current BLS certificate from the American Heart Association, • Two years’ experience in an ambulatory clinic preferred, • Strong communication and interpersonal skills with the ability to interact effectively with patients and healthcare professionals., • Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment., • Bilingual (English/Spanish) preferred Employee Benefits: At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30+ hours per week, you’ll enjoy competitive pay and a robust benefits package that includes: • Medical, Dental, Vision, • Monthly employer-sponsored allowance for assistance with health premiums., • Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses., • Paid time off (vacation, sick leave) and 13 paid holidays., • 401(k) Safe Harbor Profit Sharing plan., • Mileage reimbursement., • Short- and long-term disability plans (LTD/STD). JWCH Institute, Inc + Wesley Health Centers is an Equal Opportunity and Fair Chance Employer. Schedule: Monday through Friday; must be available to work two Saturdays per month

Job Description POSITION OBJECTIVE/SUMMARY: A Medical Assistant (MA) at Kedren Community Care Clinic (KCCC) performs a wide variety of duties and responsibilities in a manner that places emphasis on quality of care and customer service. The incumbent must work collaboratively with all clinical services staff in support of direct patient services, exhibiting flexibility and a “can-do” attitude. Patient services are the key priority in this position requiring the MA to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. This position must exemplify the core values and mission of the organization, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. REQUIRED SKILLS AND QUALIFICATIONS: 1. High School Diploma or equivalent (GED) required, 2. Graduate of a Medical Assistant Program/Certified Medical Assistant preferred, 3. Current, valid CPR certification, 4. Familiarity with Community Health Clinics (FQHC), 5. Minimum 6 months to 1 year of experience as Medical Assistant, non-profit setting highly desirable, 6. Knowledgeable of an electronic health record (EHR) system, 7. Valid California Driver’s License and proof of personal liability auto insurance as required by California State Law ESSENTIAL JOB FUNCTIONS: 1. Prepares for patient appointments by reviewing and updating patient records prior to appointment using clinic’s EHR. This includes checking for updates of recent diagnostic test results, lab results, approved/denied referrals, telephone encounters, and all correspondence received. Also reviews patient chart in EHR to determine needed services and whether referrals are in process or have been completed since last visit., 2. Maintains exam rooms according to protocols: Cleans rooms between patient visits to ensure patients' comfort and compliance with infection control standards; ensures all necessary supplies are stocked. Promptly reports to clinic manager when supplies are low to ensure timely re-ordering of supplies., 3. Appropriately prepares patient for visit and alerts licensed provider via EHR when patient is ready to be seen. When a licensed provider is unavailable, the MA keeps the patient updated on the status of their appointment and when necessary assists the patient in re-scheduling or scheduling follow-up visits. Instructs patient as to general clinic policies, patient’s rights and responsibilities as needed., 4. Provides initial medical screening: Greets patients and directs to appropriate exam room after recording weight, height, temperature, blood pressure, pulse, obtain basic medical history, and completes screening questionnaires; accurately documents in EHR according to general accepted medical standards., 5. Carries out all provider orders including administration of immunizations, injections, oral medications, and procedures. Verifies the correct medication and dosage with licensed provider prior to administering. Verification of competency is required., 6. Assists providers upon request during examination of patient and according to general accepted medical standards. Practices universal precautions with respect to established safety protocols. Facilitates communication between the provider(s) and patient as needed, including language translation as appropriate., 7. Discharges patients after directed by provider. During the discharge process, MA must provide patients with visit summaries, lab orders, diagnostic imaging orders, medication prescriptions, follow up appointments, and checks out patients in EHR., 8. Utilizes time in a constructive and efficient manner by assisting in such duties as scanning of patient documents in EHR, restocking rooms/shelves/trays, checking supplies and ensuring that all areas and exam rooms are clean and orderly., 9. Performs general clerical duties in support of patient services according to the needs of the clinic and as directed by the Clinic Manager or Director of Nursing and provider(s). These include but are not limited to answering phones, photocopying, mailing letters, faxing, typing, scanning, completing patient forms, etc. Works with EHR practice management system to assist Front Office Clerks with orderly and efficient patient flow. Provides administrative back-up support to Clinic Manager, Lead NP and/or Medical Director as assigned and as necessary for smooth and efficient operation of the clinic., 10. Accepts floating assignments to other areas of KCCC (e.g. Lab, Amity, Bldg. B, AOP, Wellness, etc.) as needed and assigned., 11. Maintains work station according to protocols. Performs routine quality check of equipment and promptly reports damaged or missing equipment from patient rooms. * • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; notifying * manager for equipment repairs in timely manner. 12. Ensures clinical areas are organized with respect of standards in safety and quality patient care., 13. Works collaboratively with Clinical staff and other departments in solutions-oriented problem solving with the goal of providing quality patient care., 14. For safety and security reasons, the MA is responsible for knowing the whereabouts of a patient any time the patient is in clinical areas. In the event a patient or clinic emergency, the MA may be called to activate the proper ‘code’, assisting provider(s) and clinical staff with the appropriate emergency response. In the event of evacuation, the MA will assist in the evacuation of patients being seen by her/his provider(s) as scheduled., 15. Performs EKGs and acts as backup for lab technologist, when directed by licensed provider, Supervising NP, Lead MD and/or Medical Director., 16. Attends staff and medical meetings, off and on-site including weekends as required, 17. Performs all duties and service in full compliance with Kedren Community Care Clinic Policies and Procedures., 18. Performs all duties in support of a successful EMR use and implementation. -Assist and trains new hire staff -Demonstrates exemplary customer service 19. Performs additional duties, as assigned by Clinic Manager, Supervising NP, Lead MD and/or Medical Director and in support of quality assurance and improvement., 20. Attend and participate in annual trainings, staff meetings and in-services as required by KCCC. PHYSICAL DEMANDS AND ENVIRONMENTAL REQUIREMENTS: • Medical Assistants may spend 80% of their professional day walking, standing, moving and manipulating equipment, as well as lifting and moving objects, equipment and supplies. It is reasonable to anticipate lifting 20-25 pounds in any given day. Lifting up to 40-50 pounds may occasionally be required, depending on the specific style or type of care provided., • In the performance of certain patient care tasks, the Medical Assistant may be expected to have sufficient manual dexterity in order to safely perform various skills and techniques. Tasks and expectations may vary by clinical site and medical practice., • Medical Assistants may also be expected to have a level of visual and auditory acuity sufficient to meet the needs of their job tasks., • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is required to sit and stoop, kneel, or crouch., • Essential duties performed routinely require exposure to blood, body fluids, tissues, and communicable diseases. NON-ESSENTIAL FUNCTIONS: This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor EXPECTATIONS: 1. Excellent communication skills at a quality level necessary for taking patients' medical histories, understanding provider and supervisor's instructions, and accurately documenting patients' medical information within EHR. Ability to effectively communicate with patient population and staff while demonstrating a high degree of patient care., 2. Beginner to intermediate computing and phone skills., 3. Willingness to work evenings and/or weekends; demonstrates flexibility in regards to job duties and assignments., 4. Ability to multi-task and work effectively in a high-stress and fast-moving environment., 5. Culturally sensitive and demonstrated ability and effectiveness working with ethnically diverse populations., 6. Working knowledge of “Universal Precautions” and “Standard Precaution”, 7. Possess a thorough understanding of the importance of confidentiality and non-disclosure according to the general standards set forth by HIPAA., 8. Bilingual English/Spanish strongly preferred., 9. Demonstrates professional behavior at all times, 10. Observes department guidelines to conduct personal business during breaks and lunch hour. 11.Observes department guidelines to limit personal phone use and does not use the phone/computer for personal calls, internet search and email for personal use TEAMWORK AND INTERPERSONAL SKILLS: • Consistently demonstrates behavior as described in KCCC's mission., • Recognizes the needs of others and acts in the best interest of others., • Demonstrates courtesy, mutual respect and compassion in dealing with others., • Initiates and presents positive solutions to problems., • Acknowledges and respects differences when they exist and find ways to communicate more effectively., • Demonstrates adaptability to changes in a positive and professional manner., • Maintains positive working relationships and fosters a cooperative work environment., • Demonstrates effective working relations and works effectively as part of the team to facilitate the organization's ability to meet goals and objectives., • Demonstrates the willingness to accommodate requirements or changing priorities in the workplace., • Maintains current knowledge-promotes self-development and the advancement of knowledge and skills., • Attends and participates in weekly/bi-weekly/monthly staff meetings., • Attends educational programs and shares knowledge with peers., • Incorporates on the job training into job skills., • Learns new computer software skills as required., • Learns to operate equipment or problem solve malfunctions

Job Description Minimum Salary Approved: TORRANCE $16.50 CARSON $16.50 SUMMARY: The Sales Associate will serve as a key representative of the organization to our external clients. This role will focus on delivering outstanding customer service through daily interactions with clients while creating value for the organization and for our clients. This person will proactively enhance the company acceptance and branding in the market while applying best practices and processes during the transactions and services provided. I. KEY REQUIREMENTS: Minimum experience and requirements: • High School Diploma or GED., • Must speak Spanish fluently and at least basic English communication., • Ability using computer’s keyboard (letters and numbers) and computer mouse., • Detail oriented especially when reading, writing, and counting numbers and currency. II. KEY COMPETENCIES: You will be responsible for driving the results and development of the organization. To be successful in this role, you must have at least the following key competencies: • Strong verbal & written communication skills for constant interaction with customers in person or by phone., • Passion to provide outstanding customer service., • Ability to analyze customer needs, advises about rates, & make recommendations., • Ability to gather key information to find solutions for our customers., • Maintains confidentiality of customer information., • Ability to manage large amounts of cash transactions., • Team player, collaborator, and service oriented., • Maintains a clean and organized work environment., • Maintains and applies current procedural knowledge for compliance guideline standards., • Other tasks as assigned by management. III. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here represent what an employee should do to complete the essential functions of the job. Reasonable accommodation can be made for people with disabilities so they can complete essential tasks of the job. Work Demands: • Office Environment., • Open sales floor or a supermarket customer service booth., • The environment in this position may vary based on the location of the store. It is expected that the noise level in commercial locations is at a moderate level. Physical Demands: • Frequent sitting and operating of computers, phone, calculator., • Hand manipulation: Use of hands to grab, organize, turn things, and related (20% to 50% of the time)., • Observing, listening, and talking to customers and coworkers (70% of the time), • Sitting: 80% of the time., • Standing/Walking: 1% to 20% of the time), • Inclined/Bending: 1% to 20% of the time), • Standing and/or carrying things up to 20 lbs. (1% to 5% of the time), • Pushing/Pulling up to 20 lbs. (1% to 5% of the time), • Extended sitting hours., • Observing and listening., • Cleaning and organizing as need., • Capture data: 20% to 35 of the time Benefits we offer: • Health Insurance, • Dental and Vision Insurance, • Life insurance, • 401K (Retirement Plan), • Vacation INFORMACIÓN DE LA EMPRESA Y NUESTRO PROPÓSITO: DolFinTech surge de la Fusión de dos grandes empresas, Barri Financial Group y DolEx Financial Services. Operamos en la mayor parte de los EE. UU. Con cientos de ubicaciones, y creciendo día a día, la empresa y sus empleados siempre están buscando oportunidades para hacer la vida más fácil a los clientes en este país y atenderlos con la calidez que caracteriza a la cultura hispana. Uno de nuestros principales objetivos es convertirnos en la opción preferida de nuestros clientes para realizar todos sus servicios financieros. Queremos que nuestros clientes encuentren en nosotros el lugar donde realizar todas sus transacciones cómodamente, en español o inglés, junto con el excelente nivel de servicio que nos caracteriza. Nuestro propósito es brindar servicios financieros no bancarios de calidad superior a la población hispana en los Estados Unidos. Como resultado, nuestros clientes nos han recompensado con su lealtad, permitiendo que nuestros empleados, accionistas y las comunidades donde vivimos podamos seguir avanzando. Contamos con una extensa línea de productos que incluye cambio de cheques, transferencias de dinero, pagos de facturas, cambio de divisas, tarjetas telefónicas, tarjetas de débito Visa prepagas, recarga móvil internacional, billetes de lotería y giros postales, además de explorar varios otros productos. Asociado de Venta RESUMEN: El Asociado de Ventas actuará como un representante clave de la organización ante nuestros clientes externos. Este rol se centrará en brindar un excelente servicio a través de interacciones diarias con los clientes y al mismo tiempo crear valor para la organización y para nuestros clientes. Esta persona mejorará proactivamente la aceptación y la marca de la empresa en el mercado mientras aplica las mejores prácticas y procesos durante las transacciones y servicios prestados. REQUISITOS MINIMOS: • Diploma de escuela secundaria o GED., • Debe hablar español con fluidez y la comunicación básica en inglés., • Habilidad para utilizar el teclado de computadora (letras y números) y el mouse de computadora., • Orientado a los detalles, especialmente al leer, escribir y contar números y monedas., • Fuertes habilidades de comunicación verbal y escrita para una interacción constante con los clientes en persona o por teléfono., • Pasión por brindar un excelente servicio al cliente., • Capacidad para analizar las necesidades del cliente, asesorar sobre tarifas y hacer recomendaciones., • Capacidad de recopilar información clave para encontrar soluciones para nuestros clientes., • Mantiene la confidencialidad de la información del cliente., • Capacidad para gestionar grandes cantidades de transacciones en efectivo., • Trabajador de equipo, colaborador y orientado al servicio., • Mantiene un ambiente de trabajo limpio y organizado., • Mantiene y aplica conocimientos procesales actualizados para el cumplimiento de las normas de las directrices. Beneficios que ofrecemos: • Seguro de Salud, • Seguro Dental y de Visión, • Seguro de vida, • 401K (Plan de Jubilación), • Vacaciones

Job DescriptionAbout the Role: We are seeking a motivated and reliable Entry Level Customer Service Representative (CSR) to join our team. This is a great opportunity for someone looking to start or grow their career in customer support and administration in a collaborative team environment. Key Responsibilities: * Provide excellent customer service via phone, email, and in person * Handle administrative duties such as data entry, record keeping, and email correspondence * Support internal teams with customer-related inquiries and service needs * Troubleshoot basic service issues and escalate when necessary * Work collaboratively with peers and other departments to resolve customer issues * Maintain a professional and friendly demeanor with clients and team members What Were Looking For: * Bilingual in English and Spanish required * Previous experience in retail, customer service, or administrative roles is preferred * Proficiency in using computers, phones, and emails * Strong communication and organizational skills * Dependable, team-oriented, and able to handle a fast-paced environment * Positive attitude and willingness to learn * Ability to remain calm under pressure and handle stress professionally

Job Description Tired of the same four walls? Ready to step into a leadership role that goes beyond the traditional dental office? At Enable Dental, we’re on a mission to redefine access to high-quality dental care—and we need a rockstar Clinical Team Manager to drive excellence in our mobile practice. ABOUT ENABLE DENTAL Enable Dental is redefining dental care by bringing high-quality, comprehensive services directly to those who need it most—patients in assisted living facilities, skilled nursing homes, and individuals unable to visit a traditional office. By combining cutting-edge mobile healthcare technology with a compassionate, skilled team, we’re improving oral health outcomes and enhancing quality of life for thousands of patients. As a rapidly growing, mission-driven company, we foster a high-performance culture where innovation, accountability, and teamwork drive everything we do. If you're looking for a career with purpose and growth potential, this is your opportunity to make a real impact. YOUR DAY-TO-DAY As a Clinical Team Manager, you’ll be the backbone of a high-performing mobile dental team—consisting of a Dentist or Hygienist and a Dental Assistant—delivering care directly to patients in their homes or care facilities. Just like an office manager in a traditional practice, you’ll be responsible for seamless operations, top-tier patient experiences, and ensuring compliance, all while managing scheduling and stakeholder interactions. WHY YOU’LL LOVE THIS ROLE • Lead with Impact – Oversee your mobile dental team, ensuring efficiency, compliance, and an outstanding patient experience., • Own Your Success – Run your team like a business, with the autonomy and support to make real decisions., • Make a Difference – Help bring best-in-class dental care directly to patients, improving lives and communities. WHAT WE’RE LOOKING FOR Education & Experience: • 5+ years of dental experience, • Active State-Level Dental Assistant Certification (a plus), • Clinical chairside assisting experience (a plus), • Experience with mobile dentistry or healthcare (a plus), • Exceptional communication & organizational skills, • World-class customer service – comfortable interacting with patients, power of attorneys, and facility managers, • Passion for innovation & adaptability in a fast-paced startup environment, • Goal-oriented – skilled at motivating teams to maximize production & productivityJob Requirements:, • Travel daily with your team to patient locations, • Ability to step in and assist the doctor chairside as needed Manage the success of the day and willing to support the team clinically as state regulations allow, • Able to lift and transport dental equipment & supplies, • Must be able to drive a company van, hold a valid driver’s license, and maintain a clean driving record, • DA certification and chairside assisting experience This isn’t just another office manager role—it’s an opportunity to disrupt the industry, lead with purpose, and grow with a company that’s redefining dental care. Ready to make your mark? Apply now! Compensation: Enjoy a competitive base salary ranging from $72,800 to $87,360 plus 20% Quarterly bonus

Job DescriptionBenefits: • Simple IRA, • License reimbursement, • Bonus based on performance, • Competitive salary, • Flexible schedule, • Opportunity for advancement, • Paid time off Ive always lived near the beach and consider myself a true Southern California local. Now that Im an empty nester, Ive been enjoying the chance to travel more and explore new places. We offer dental or vision benefits after the probation period, a Simple IRA, and licensing reimbursement. Our office also uses a rotating Saturday scheduleteam members work one Saturday a month and receive a half day or early release during the week to make up for it. Our culture is very open, flexible, and relaxed. I believe in giving people the space to do their jobs well, so theres no micromanaging here. Were looking for someone who is responsible, self-motivated, and comfortable working in a flexible, independent environment. If you value autonomy and a supportive, laid-back office culture, this could be a great fit for you. ROLE DESCRIPTION: As Account Associate - State Farm Agent Team Member for Jimmy Ramirez - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Manage customer accounts and update information in the database., • Assist customers with policy changes and inquiries., • Process insurance claims and follow up with customers on claim status., • Coordinate with underwriters to ensure timely policy issuance.QUALIFICATIONS:, • Strong organizational skills and attention to detail., • Excellent customer service and communication skills., • Previous experience in insurance or a related field preferred., • Bilingual Spanish preferred.

Job Description PASADENA HUMANE is a non-profit animal welfare organization looking for passionate professionals to join our team. JOIN US & Make a Difference! THE MISSION To lead the way toward a compassionate and caring community for all animals. OUR VALUES LEARNING: We commit to best practice and professional development through continuous education. INTEGRITY: We value honest and transparent communication and decision making using evidence based practices. COLLABORATION: We value teamwork in our organization and partnerships with our community to deliver exceptional service. KINDNESS: We show compassion, care, respect and empathy to all animals and humans without prejudice or discrimination. INTERNAL CANDIDATE MUST DISCUSS THEIR INTENT TO APPLY WITH THEIR CURRENT MANAGER. JOB TITLE: Animal Trainer FLSA: Non-Exempt FT/PT: Full-Time SUMMARY The Animal Trainer, under the supervision of the Animal Training Manager, supports Pasadena Humane’s mission by working collaboratively with pet guardians to strengthen and preserve the human–animal bond. Through science-based, humane training and effective people-coaching skills, the Animal Trainer helps families better understand and care for their dogs and cats. The Animal Training department works closely with other Pasadena Humane departments to provide critical behavioral support, including assistance to foster parents, post-adoption behavior support, and fee-waived training opportunities through the Helping Paws Community Resources program. The Animal Trainer will be responsible for preparing, assisting with, and conducting a wide range of animal training programs, which may include offsite community events, staff and volunteer training, helpline phone consultations, virtual and in-person public classes, webinars, private consultations, and special promotional events. In all aspects of the role, the Animal Trainer will apply their knowledge of learning theory, evidence-based training methods, and compassionate communication to support positive outcomes for animals and the people who care for them, in alignment with Pasadena Humane’s mission, values, and philosophies. SUPERVISORY RESPONSIBILITIES: Volunteers JOB DUTIES AND RESPONSIBILITIES MAY INCLUDE: • Develop, write, and deliver science-based, humane training curricula for dogs and cats, instructing and assisting with classes ranging from basic to advanced skill levels using LIFE (Least Intrusive, Functionally Effective) principles., • Provide post-adoption guidance and behavior support to adopters, foster parents, and community members, including fee-waived training opportunities through the Helping Paws Community Resources program., • Conduct private pet behavior consultations, both in-person and virtual, applying learning theory and evidence-based training methods., • Collaborate closely with other Pasadena Humane departments to support foster programs, adoption success, and positive outcomes for animals in care and in the community., • Ensure a positive, inclusive, and educational customer service experience with the goal of increasing access to resources, educating the public, and keeping animals in homes whenever appropriate., • Represent Pasadena Humane professionally while addressing participant questions or concerns and assisting with the resolution of customer complaints., • Prepare training spaces by setting up, breaking down, cleaning, and organizing classrooms and equipment to ensure a safe and welcoming learning environment., • Maintain department equipment and supplies in good working condition and report repair or replacement needs to supervisory staff., • Train, support, and collaborate with class volunteers, including developing and maintaining volunteer training protocols., • Participate in off-site community events, special programs, writing, or creation of educational or promotional materials as requested by the Animal Training Manager., • Maintain positive, respectful, and collaborative relationships with staff and volunteers across all departments., • Demonstrate a high level of empathy, emotional intelligence, and strong people-coaching skills when working with pet guardians, recognizing the stress and challenges that can accompany behavior concerns., • Uphold Pasadena Humane’s mission, values, and philosophies and contribute to a culture of philanthropy and community engagement., • Follow all safety protocols, maintain a safe working environment, and actively participate in Pasadena Humane’s safety programs., • Work collaboratively as part of the Animal Training team and with departmental leadership on special projects and initiatives., • Perform other duties as assigned. WORK SCHEDULE • Must come to work regularly and on time. Must be available for early and/or late hours. Must be able to work early hours according to the needs of the department schedule, including weekends and holidays. REQUIREMENTS AND QUALIFICATIONS • Minimum high school graduate (or GED/proficiency certificate)., • At least 18 years of age at time of appointment., • Candidates must hold at least one of the listed credentials at the time of hire or successfully obtain one within the first six (6) months of employment., • CPDT-KA/KSA, CBCC-KA, KPA-CTP, IAABC-ADT, IAABC-CDBC, IAABC-CCBC, IAABC-SBA, IAABC- CSB‑D/CSB‑C, • Proven experience observing body language and handling animals using LIFE/Fear Free methods., • Previous experience assisting or teaching group classes is required, • Must possess strong people-coaching and teaching skills and the ability to apply animal behavior and learning theory in practice., • Previous experience working in an animal shelter and familiarity with shelter animal behavior is strongly preferred., • Bilingual a plus (Armenian, Spanish, Mandarin, and/or Cantonese)., • Must be comfortable with coaching adopters including identifying and speaking about complex behaviors, speaking about relinquishment and/or behavioral euthanasia, • Must possess ability to listen empathetically to needs of clients and adopters, • Ability to assess and determine if an animal is appropriate for group classes is required., • Adept at listening to clients’ and volunteers’ needs and be able to apply their teaching skills to people as well as animals., • Knowledge of and ability to safely use training equipment including long-line leashes in a skilled manner is required. Candidate must be able to work within the confines of established curriculum and protocols as well as offer creative ideas to grow the Animal Training Department., • Proficient in computer applications including Microsoft 365 and email. Experience with Chameleon, Shelterluv, Kustomer, and/or VolunteerMatters a plus., • Must be prepared to handle and work with a variety of animals of various breeds and sizes and exhibiting a variety of behaviors, including those with challenges., • Strong sense of professional judgment and ability to maintain confidentiality., • Must be able to model Pasadena Humane’s Core Values of Learning, Integrity Collaboration and Kindness., • Must interact positively with supervisor, management, coworkers, volunteers, and the public to promote a team effort and maintain a positive and professional approach., • Must be able to work independently with minimal supervision., • Must provide positive, proactive customer service, • Must have a positive attitude and a sense of humor WORKING CONDITIONS Fast-paced environment. Employees are exposed to numerous animals (living and deceased), including those with uncertain dispositions. They are required to act in a safe and responsible manner. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl; talk or hear and/or smell. The employee must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Pasadena Humane is an Equal Opportunity Employer. It is our policy not to engage in discrimination against any individual, or harassment of any person seeking employment with our organization on the basis of race, color, national origin, religion, sex, gender identity, pregnancy, physical or mental disability, medical condition, ancestry, marital status, age, sexual orientation, citizenship, genetic information or status as a covered veteran including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. This policy applies to all employment practices, including recruitment, selection, promotion, transfer, merit increase, salary, training and development, demotion, and separation. This policy is intended to be consistent with the provisions of applicable State and Federal laws.

Sherwin Williams - 883 North Western Avenue - Responsibilities: Ensure high levels of customer satisfaction through excellent sales service; Assist customers in person and over the phone by determining needs and presenting appropriate products and services; Process sales transactions accurately and

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