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Job Description The Technology Support Specialist plays a vital frontline role in The Strong’s technology team, delivering responsive and dependable support for both information technology (IT) and audiovisual (AV) systems throughout the museum. Serving as the primary contact for the IT help desk, this position installs, configures, maintains, and troubleshoots a range of hardware and software used by museum staff, exhibits, events, and facility rentals. Combining strong technical skills with a commitment to outstanding customer service, the Technology Support Specialist operates both independently and collaboratively to resolve issues efficiently—whether in person, over the phone, or via remote support. This role supports daily IT operations and assists with AV setup for internal meetings, rentals, public programs, and high-profile events. The Support Specialist follows defined escalation protocols, documents support activities, and contributes to the continuous improvement of the museum’s technology environment. Candidates for this position must have a broad technical foundation, a proactive attitude, and the ability to manage shifting priorities in a dynamic, fast‑paced setting. As with all museum staff, the Technology Support Specialist is expected to act professionally, maintain a positive and ethical approach to their work, and contribute meaningfully to the museum’s mission and guest experience. Essential Duties: The duties below are representative of key responsibilities for this role. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. IT Support and Service Delivery The Support Specialist responds to service requests via the ticketing system, phone, and in-person contact, acting as the primary help desk resource. Responsibilities include installing, configuring, maintaining, and troubleshooting hardware (workstations, printers, mobile devices), software, peripherals, and operating systems. Support Specialists prepare and deploy equipment for new hires or role changes, deliver one-on-one user training, maintain detailed records of service activities, and escalate unresolved issues to senior staff while keeping users informed. Asset inventory tracking, basic network support, cable installation, and labeling are also required. Audio‑Visual (AV) Services The Support Specialist delivers exceptional AV service and support across all museum venues. This includes ensuring reliable AV functionality, facilitating AV setup and teardown for internal meetings, public programs, and rental events, and becoming proficient with lighting and sound systems in spaces such as the Theater and Atrium. Responsibilities include managing the PA announcement system, supporting event scheduling, collaborating with external vendors for large-scale technical setups, and supporting equipment repairs or replacements. Systems & Infrastructure Support Support Specialists document system configurations, procedures, and maintenance schedules to promote knowledge sharing and continuity. They support the deployment and maintenance of equipment and assist with infrastructure projects—such as exhibit‑related tech integrations—in coordination with the technology team. Team Collaboration and Professional Development Support Specialists participate in IT and general staff meetings, providing updates, contributing to planning, and enabling cross‑departmental coordination. They stay current with museum‑specific and general IT/AV technologies, maintain expertise in core systems, and support broader technology initiatives through teamwork. On-Call Rotation The Technology Support Specialist participates in the technology team’s after-hours on-call rotation and contributes to organizational planning as needed. Additional Responsibilities Support Specialists collaborate with team members and staff from other departments to enhance process and service quality. They aid the Technology & AV Services Supervisor in developing training materials, participate in project and process teams, and work evenings, weekends, or overtime as required to support operations, events, and after‑hours maintenance. Knowledge, Skills & Abilities: The candidate may have any combination of education and experience but should possess the required skills and knowledge for successful performance. Our general minimum requirements are: • High school diploma or equivalent., • At least 1 year of technical support experience, preferably in a business or institutional setting., • Understanding of basic networking concepts, protocols, and best practices., • Proactive problem-solving, strong follow-up, and organizational skills., • Proficiency in common Windows and MacOS applications such as Microsoft Office, Adobe Products, and other related software., • Lift certification or ability to obtain it., • Strong interpersonal skills, including tact, listening, diplomacy, and teamwork., • Ability to deliver technical training patiently and effectively., • Effective time-management and multitasking in deadline-driven environments., • Professional communication skills, both oral and written, in English., • Commitment to providing excellent service in alignment with the museum’s mission. Preferred Qualifications • Associate degree in computer science or related field., • Any applicable industry certifications (e.g., CompTIA A+)., • Prior experience working in museums, cultural, or nonprofit technology environments.

Job DescriptionSales Representative (Contractor)Sales Jobs Location: NORTH BERGEN, NJ Summary: The Contractor Sales Representative is responsible for growing and developing contractor sales in the North Bergen, NJ area and based out of Edison NJ. Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 3 Saturday(s) a month from 09:00 AM to 01:00 PM Seniority Level: Associate Employment Type: Full-time Compensation: This salaried, exempt position pays from $60,000 to $70,000 per year. The estimated annual pay for new hires generally ranges from $65,000 to $85,000 or more, depending on experience, education level and commission structure. To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities: • Concentrates on getting the top contractor prospects to buy from our company. You will get a great understanding of our products and pitch them to major customers. You will bring out the benefits of our products and our company and lure potential customers to buy from us., • Create a large client base by searching in the market with google, social media, and other search methods to focus on bringing new customers to our newly redesigned showroom and buy., • Must be committed and persistent in establishing new accounts by planning and organizing a daily work schedule to call on existing or potential sales outlets and other market prospects., • Serves customers by selling all of products lines and meeting customer needs in the multi-family, large commercial projects, luxury home builders, management companies, residential remodel, and any contractor-related sales stream., • Provide excellent service that customers will appreciate and will result in long-term successful business relationships., • Value engineering specified materials on projects and being able to change to our products that are similar in specifications and appearance., • Contributes to team’s efforts of growing sales and works closely with other team members in order to maintain pricing consistency in the market., • Quotes prices, discuss credit terms, and prepares sales contracts for customer orders., • Review and analyze various sales reports to identify sales potential with current customers and potential new customers., • Constant learner of our flooring, wall surfaces, countertops, and hardscape materials., • Attends trade shows throughout the year as required., • Keeps management informed by submitting an activity daily plan calendar, and completes daily sales visit reports., • Resolves customer complaints by investigating problems, developing solutions, and making recommendations to their supervisor., • Willing to travel up to 90%, with most travel being local and occasional overnight trips., • Bachelor’s degree preferred, • Must possess a valid driver’s license, • Previous sales experience is a plus, • Industry experience is beneficial but not required, • Strong math skills for calculating discounts, interest, commissions, percentages, area, and volume., • Self-motivated and results-driven, with the ability to work independently and in teams., • Proficient in Microsoft Office; experience with CRM platforms preferred., • Strong communication, presentation, problem-solving, and negotiation skills, • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions., • While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently sits and may occasionally stand or walk., • Referral, Holiday, and Annual Bonuses, • Annual pay increases, • Paid Time Off, • Medical, Dental, and Vision Insurance, • Company-paid Short Term and Long Term disability, • Company-paid Life Insurance, • Tuition Reimbursement, • Traditional and Roth 401(k) plans with company matching contributions, • Charitable donation matching programs 3ODuyAKacD