Part-Time - Guest Services Representative
10 days ago
Denver
Job DescriptionDescription: Job Title: Part-Time Guest Service Agent Location: Sheraton Denver West - Lakewood, CO Department: Front Office Reports To: Guest Service Manager / Front Office Manager Job Summary: As the face of our hotel, the Guest Service Agent plays a critical role in creating a welcoming and exceptional guest experience. This dynamic, hands-on position goes beyond the front desk—encompassing everything from daily checklist completion and property walks to timely issue resolution and proactive guest engagement. Our ideal candidate is hospitality-driven, highly organized, and passionate about guest satisfaction from check-in to check-out and every moment in between. Key Responsibilities: • Warmly welcome all guests upon arrival, ensuring a seamless and efficient check-in process using the hotel’s Property Management System (Lightspeed experience preferred)., • Accurately complete guest check-outs, resolve billing inquiries, and ensure folios are correct and properly settled., • Execute and document daily operational checklists including shift reports, key audits, amenity restocks, lobby cleanliness checks, and property walk inspections., • Conduct scheduled property walks to identify and report maintenance, safety, and cleanliness issues; follow through with appropriate departments for prompt resolution., • Proactively address guest complaints or concerns, providing thoughtful solutions or escalating to management as needed while maintaining a professional, calm demeanor., • Manage incoming calls with professionalism, including wake-up call requests, internal communications, and general inquiries., • Make, modify, and cancel reservations while adhering to revenue and rate management guidelines., • Provide concierge-level service by recommending local dining, entertainment, and transportation options tailored to each guest’s needs., • Assist with luggage storage, special requests, package handling, and delivery services as needed., • Maintain a clean, organized, and fully stocked front desk area to uphold the brand’s visual standards., • Ensure compliance with brand standards, safety procedures, and security protocols during each shift., • Collaborate effectively with housekeeping, maintenance, and management to ensure guest satisfaction and operational efficiency., • Participate in department meetings and ongoing training to stay informed on hotel procedures and Marriott brand updates. Salary Description $20 per hour DOE Requirements/Qualifications: • High school diploma or equivalent required; hospitality coursework or certifications are a plus., • 1+ year of front desk, customer service, or hospitality experience preferred., • Proficiency in basic computer systems; prior use of Lightspeed PMS is highly desirable., • Excellent verbal and written communication skills., • Strong organizational skills and the ability to prioritize tasks under pressure., • A positive attitude and team-first mentality, with a commitment to providing top-tier service. Work Environment:, • Work is performed in a professional front office and hotel setting., • Exposure to moderate noise levels from phones, guests, and equipment. Physical Requirements: • Must be able to stand for extended periods of time throughout the shift., • Ability to lift, carry, and move items weighing up to 25 pounds as needed., • Comfortable performing repetitive tasks, including typing, phone use, and guest interactions., • Ability to bend, reach, and stoop as necessary in a front desk environment., • Must maintain a professional and composed demeanor while on duty.