Account Manager
16 days ago
Fargo
Job Description About the role The Account Manager at Enavate will be instrumental in driving existing account growth within a given vertical (e.g., Professional Services, Manufacturing + Distribution). The Account Manager will be responsible for developing long-term, value-added relationships with existing clients. They will focus on nurturing key relationships, understanding core business drivers and identifying opportunities to improve / upgrade their Microsoft ecosystem (e.g., Microsoft Dynamics, Business Central, and Azure). Account Managers will drive increases in client spend and satisfaction and manage the development and execution of incremental sales opportunities, projects, and renewals. They will also own renewals and conduct ongoing discovery with clients, identifying expansion opportunities and navigating relationship management, solutioning, negotiations, and contracting. Reports to: Sales Leader Location: Fargo, ND (On-site, Hybrid); Tampa, FL (On-site, Hybrid); US (Remote) Key Responsibilities: • Client Satisfaction: Own increases in client satisfaction within designated market vertical among mid-market accounts, ensuring projects are delivered well and achieve intended results, • Ongoing Client Support: Stay abreast of client needs, anticipating any challenges and proactively proposing relevant offerings to ensure ongoing engagement, • Sales Attainment: Craft and implement an annuals sales strategy to drive increases in client spend. Lead the existing account sales process including conducting ongoing discovery, advocating for solutions and projects that fit client's long-term roadmap, and closing deals Additional Responsibilities: • Inform Go To Market Strategy: Capture key success factors, best practices, and challenges and relay back to Marketing, Product, and Delivery functions to improve Enavate's overall approach, • Market Awareness: Stay informed on industry trends and evolving client needs within given vertical to improve engagement and satisfaction, • Client Service: Conduct credible and engaging quarterly business reviews (QBRs) with clients, including executive-level attendees, to track adoption, satisfaction, and long-term roadmaps, • Project Management: Leverage and improve upon best practices in QBRs, developing proposals, navigating client's buying process, and coordinating internal resources & stakeholders across an often iterative sales process Here's What It Takes to Be Successful in This Role: • Experience: Demonstrated success in account management with a focus on SaaS or partner sales through increases in total customer spend via cross-sell or upsell. Experience managing mid-market ($25M - $500M in total revenue) businesses is preferred, • Industry Knowledge: Deep understanding of ERP and CRM solutions, preferably within the Professional Services or Manufacturing + Distribution verticals, with a solid grasp of the Microsoft ecosystem, • Strategic Thinker: Ability to develop and execute strategic plans that drive results, with a focus on both client satisfaction and revenue growth, • Action Orientation: Demonstrated persistence generating cross-sell and upsell opportunities to existing clients, identifying and owning all post-close sales opportunities Our work isn't just about technology—it's about transforming the way businesses operate, empowering them to grow, innovate, and succeed. By partnering with our clients, we provide peace of mind, enabling them to focus on what matters most while we handle the complexity of their systems and processes. To learn more about what we do and how we make an impact, please check out our "What We Do?" 1-pager. Our Culture Whether you're joining us in North America, Europe, or beyond, Enavate offers a dynamic and collaborative environment where you'll have the opportunity to make a real impact. At Enavate, we're driven by our core values, and our people are at the heart of everything we do: • Team Members: We take care of our own., • Innovation: We explore, evolve, and seek excellence at every level., • Results: We are achievers who set high goals and reach them. To gain a deeper understanding of our values and the environment we foster at Enavate, take a look at our "Enavate Culture" Guide. What We Offer At Enavate, we're committed to providing a supportive and rewarding environment that empowers you to thrive both professionally and personally. Here's a glimpse of the benefits and perks you'll enjoy as part of our team: For more details about the benefits available in your region, check out the following links: • USA Benefits Guide, • Europe Benefits Guide We prioritize hiring candidates who are based in or near these locations. For team members based in Tampa and Fargo, we encourage team members to spend at least three days per week in the office to foster collaboration, connection, and contribute to our vibrant team culture. All North American new hires are onboarded in person at our Tampa office. Onboarding typically lasts 3 to 5 days, depending on the role, and provides a dedicated opportunity to connect with your leader, teammates, and our company culture. Our Hiring Process At Enavate, we take a thoughtful approach to hiring that ensures a great fit for both you and us. Our process includes: • Intro Call – A brief conversation to get to know you, discuss your background, and determine if there's a mutual fit., • Predictive Index Assessment – We use the Predictive Index to understand your natural strengths and how they align with the role and our team dynamics., • Interviews – A combination of technical and cultural interviews, focused on your expertise, problem-solving abilities, and alignment with our core values., • Debrief – Our team will come together to discuss your fit for the role and next steps. Enavate is an Equal Opportunity employer. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Accommodation requests can be made at any stage of the recruitment process, and during employment by contacting our Talent Acquisition team. Join Us in Our Mission! At Enavate, we believe in transforming businesses and the lives they touch – because to us, it's personal. If you're ready to make an impact, we invite you to be part of a team that listens, challenges, collaborates, and takes action. Together, we're reshaping the future of ERP and how businesses operate, offering fresh perspectives and innovative solutions. Are you ready to transform your career and help us shape the future? Enavate is the place for you.