Customer Service jobs in Richmond, Virginia - Page 5Create job alerts

Job Description Are you looking for a career that challenges you and gives you the opportunity to learn and grow every day? Oliver Inc. is hiring! Our growing Company is looking for enthusiastic talents to partner with our customers for all their printing and packaging needs! With more than 250 years of experience, multiple production facilities, and investment in state-of-the-art technology with an emphasis on sustainability, Oliver Inc. offers speed, consistency, and nimbleness as a one-stop solution for all of your printing & packaging needs. At Oliver Inc, our core values are part of the framework of our organization. We're passionate and enjoy our work! We value respect and focus on servicing our customers' needs by providing them with creative solutions that help build their brands. When you partner with Oliver, you partner with success. Oliver Inc. is looking for a customer-oriented Account Manager, Client Services who will be responsible for building and maintaining strong relationships with clients, understanding their needs, and ensuring the delivery of high-quality services. You will serve as the main point of contact between Oliver and its clients, working to manage and build long-term business relationships, provide solutions, and contribute to overall client satisfaction, collaborating with internal departments to drive the process. If you are a natural communicator with a passion for customer service, we would like to meet you! About the Role: As our Account Manager, Client Services, you will: • Understand client's business goals and challenges to provide effective solutions., • Manage a portfolio of client accounts, ensuring their needs are met., • Client and internal communication regarding customer orders, samples, estimates and job specifications., • Facilitate the internal flow of information across departments to ensure customer specifications are accurately described and prepared for production., • Manage CRM contacts, track customer interactions, monitor workflow for customers, strategize and problem solve in coordination with sales department., • Present proofs, obtain customer approvals, provide samples, and determine agreed upon delivery dates., • Responsible for onsite customer experience, which can include strategy sessions, plant tours illustrating Company capabilities, and offsite customer visits., • Audit and update open sales order, finished goods inventory, and open orders for billing purposes. About You: You're a fit for the role of Account Manager, Client Services if your background includes: • 4 to 5 years of experience in a customer service, sales, manufacturing environment., • Proficient in Windows, Word, Excel, ERP and CRM systems, (JD Edwards preferred)., • Ability to multi-task while exercising judgment in a high-volume and fast-paced environment., • High School diploma; college degree a plus., • Excellent oral and written communication skills., • Occasional overnight travel when necessary. Oliver Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, gender, gender identity and expression, sex, sexual orientation, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws. All candidates must submit to pre-employment drug testing prior to the commencement of employment. Employment is contingent on a negative test result for certain illegal substances in accordance with State Law. Job Posted by ApplicantPro

Job DescriptionSalary: 13 Schedule: 23 days per week, 8:00 AM 5:00 PM Availability: Must be available to work Saturdays Note: Additional hours required during major floral holidays (Christmas, Valentines Day, Mothers Day, Thanksgiving) Job Overview: We are seeking a positive, organized, and detail-oriented Part-Time Floral Customer Service Representative to join our busy floral department. This role is essential for ensuring excellent customer communication, accurate order processing, and smooth coordination with our delivery team. The majority of this role involves answering incoming phone calls, assisting customers with placing orders, and supporting our team with daily operations. You will also help coordinate with delivery drivers and occasionally field phone calls for other departments. The ideal candidate is a team player with a friendly attitude, excellent communication skills, and the ability to stay organized in a fast-paced environment. Key Responsibilities: • Answer incoming florist-related phone calls with professionalism and courtesy, • Accurately process customer floral orders for same-day or scheduled delivery, • Coordinate and communicate with delivery drivers regarding orders, • Respond promptly to floral department emails, • Occasionally answer calls for other departments and provide basic company information, • Reconcile monthly floral statements and prepare outgoing invoices, • Organize and file floral department paperwork, • Support the team during high-volume holiday weeks with extended hours Qualifications: • Prior customer service or administrative experience preferred, • Strong verbal and written communication skills, • Excellent organizational skills and attention to detail, • Ability to work independently and handle multiple tasks, • Positive attitude and a collaborative, team-oriented mindset, • Availability to work extra hours during peak floral holidays, • Familiarity with FTD systems is a plus Position Details: • Part-Time: 23 days per week, • Hours: 8:00 AM 5:00 PM (89 hour shifts), • Required Availability: Saturdays and major floral holidays

Job Description Do you love cats and dogs? Work with pets every day at our award-winning pet boarding, training, and daycare facility! Holiday Barn Pet Resorts is looking for a full-time Customer Service Associate for our Glen Allen and Midlothian locations who is looking for a career with pets. As the face of our pet boarding, daycare, and training facility, the Customer Service Associates ensure positive relationships are developed and maintained with our furry guests and their owners! Customer Service Associates provide critical face-to-face interaction with pet owners and have the opportunity to help customers choose the best services for their pets, decide on fun playtime activities, pick an appropriate pet grooming service, and schedule boarding stays. Holiday Barn is a high-volume pet resort in Richmond, with the opportunity to discuss pet care with owners on a daily basis. Candidates for this position must be able to take care of all arrival and departure procedures for our guests, meet and greet our customers in a friendly and professional manner, work with customers during pick-up and drop-off, have the ability to multitask and handle a high volume of phone calls in a fast-paced environment with ease. Customer Service Associates are an intuitive part of our "pack" and work within our company's values and brand experience. PREFERRED REQUIREMENTS • A person who thrives on interacting with people, dogs, cats, and other animals., • Basic pet industry knowledge - we don't expect you to know every breed, but some pet experience is beneficial., • Flexibility - we are a pet boarding business; candidates must have open availability and be ready to work weekends and major holidays., • Ability to use Microsoft 365. This workplace is moderately and physically demanding. Candidates must have the ability to lift and push up to 50lbs, stand for extended periods, be able to bend, stoop, reach, and stretch, along with the ability to move pets within the facility, vehicles, up and down stairs, and in and out of enclosures. The workplace is typified as a loud working environment - barking dogs, high-pressure dryers, etc. Holiday Barn is a drug free workplace. Holiday Barn is an equal opportunity employer.

Job DescriptionDescription: The Central Virginia Customer Service Manager will work independently, under the direction of the Regional Customer Service Manager for the Virginia East region, to ensure the local staff and processes are meeting and in alignment with our regional and corporate objectives. This position will assist in creating a culture centered around our beliefs, self-improvement (knowledge, skills and abilities), growing sales and increasing profitability. The Customer Service Manager (CSM) will have leadership responsibilities for those assigned to the Customer Service Team (KAS’s/ASRs). The CSM will assist in implementing and monitoring all processes related to our Standards of Care, emphasizing our service based, competitive advantage. The CSM will work to review the site’s bench mark analytics, assist the team with learning and development opportunities, and develop processes that will assist us in determining our goals, measuring our successes and communicating the results to the team. Position Responsibilities: • Training and development of the Customer Service staff to include business and vendor systems, product training, and soft customers services skills which include communication, conflict resolution, time management, and phone/email etiquette., • Develop and document standards for all inside sales and administrative processes and procedures., • Define measurable goals and build analytics that validate and communicate our ability to meet and exceed customer service expectations., • Consistent review of processes and bench mark analytics. Responsible for leading the team to continual growth in our overall ability to exceed customer expectations as measured by analytics., • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes., • Recruit, interview, and select employees., • Interpret and communicate work procedures and company policies to staff., • Regular user and trainer of the ERP system along with other systems the team uses regularlyRequirements:, • A Bachelor Degree in industrial distribution or other business related degree is preferred. Equivalent related experience will be considered in lieu of a Bachelors Degree., • At least five plus years of demonstrated leadership and coaching skills in a customer service department., • Previous inside sales experience., • A working knowledge of wholesale distribution or manufacturing., • Experience with Microsoft office package with advanced skills in excel., • Previous experience with Epicor P21 (ERP) preferred., • Strong communication skills., • Strong understanding of general business practices., • Ability to multi-task and make daily operational decisions., • A management style that includes integrity, dependability, leadership, self-control and attention to detail.