Customer support manager jobs in Buffalo, New York - Page 3Create job alerts

The opportunity Delaware North's Patina Group is hiring a Restaurant Manager to join our team at Patina 250 in Buffalo, New York. This role is ideal for a hospitality professional who is passionate about delivering exceptional guest service and committed to training and mentoring both new and current team members. As a Restaurant Manager, you will support the Restaurant General Manager in overseeing daily operations, ensuring seamless service, and maintaining the highest standards of quality. The ideal candidate will bring proven leadership experience in fine dining or upscale casual environments, with a strong ability to inspire teams, elevate guest experiences, and uphold our brand’s reputation for excellence. If you are a motivated professional with a strong commitment to customer service, team development, and creating a positive and dynamic work environment, we encourage you to apply. Pay Minimum – Anticipated Maximum Base Salary: $62,354 - $62,354 / year In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at . What we offer At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: • Medical, dental, and vision insurance, • 401(k) with up to 4% company match, • Annual performance bonus based on level, as well as individual, company, and location performance, • Paid vacation days and holidays, • Paid parental bonding leave, • Tuition and/or professional certification reimbursement, • Generous friends-and-family discounts at many of our hotels and resorts What will you do? • Manage all restaurant operations, ensuring smooth coordination across all areas of the restaurant, • Train, motivate, and develop team members to maintain high performance and professionalism, • Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner, • Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting, • Continuously monitor the point of sale system, checking for errors, price variations, and accuracy, • Monitor and enforce health, safety, and sanitation standards in compliance with regulations More about you • Minimum of 2-3 years of experience as a Restaurant Manager preferably in a high-volume fine dining establishment, • Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members, • Knowledge of food and beverage service standards, health regulations, and safety procedures, • Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems, • Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications, • Capacity to work a flexible schedule to accommodate business levels Shift details Days Evenings Holidays Weekends Who we are Patina 250 offers fresh, thoughtful, flavor-infused variations of the authentic tastes of Western New York. The restaurant, located in The Westin Buffalo, offers a refined, welcoming atmosphere to enjoy drinks, shared plates, or a full dining experience. Local artists’ work contributes to the modern mood with paintings, elaborate light fixtures, and sculptural wall installation. Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us! Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status. $62,354 - $62,354 / year

As an Assistant Manager you support the Store Manager in all areas and are responsible for all primary duties when the Store Manager is not present. At CosmoProf Canada, we dedicate ourselves to licensed professionals in the Beauty Industry and are committed to making our salon professional customer

Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours. The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance, and store operations. Sales Specialist Training, Assis

Job Description Join a team that nourishes life from farm to table! Upstate Niagara Cooperative, proudly owned by 200+ local family farms, is one of America’s largest and most stable dairy cooperatives. Guided by farmer- and employee-led values, we process and market high-quality milk, yogurt, dips, sour cream, cottage cheese, and more under our trusted brands: Upstate Farms®, Bison®, Milk for Life®, and Intense Milk®. Here, you’ll support sustainable farming, strong communities, and the mission to deliver fresh, local dairy to families every day. Qualifications and Job description • Position will report to Distribution Manager, • Job role will be considered a Supervisor in Training., • Work week will vary based on needs and staffing for the week. Typically (Sunday -Thursday), • Start time will vary based on job goals. Typically (6PM- 12AM), • Position will require employee to work nights and weekends, and occasionally Holidays. Rotation on Saturday’s scheduling Wegman’s, • CDL Class A driver’s license required., • 5 Years delivery experience preferred., • Strong understanding of Route logistics preferred., • Responsible to train new Driver candidates, training timeline for new Drivers a minimum of two weeks., • Responsible to conduct follow up training and corrective actions based on new Driver’s job performance., • Educate, and instruct new and current Drivers on proper methods to deliver UNC products., • Educate new Drivers on all aspects related to Customer ticket transactions and required paperwork accounting systems., • Educate new Driver trainees on how to interact with Customers., • Educate New Driver trainees on product Rotation., • Educate and teach trainees all expected job duties related to their assigned job or route., • Coordinator will introduce new hires to plant and cooler operations and provide key contact names and phone numbers for Management teams., • Coordinator is responsible to teach drivers and reinforce safe work practices., • Provides training to current drivers on an ongoing basis (requires on the job training with drivers while deliveries are made)., • Coordinator is required to train new and current drivers on best business practices related to the Dairy industry., • Coordinator must have advance knowledge and obey DOT law and regulations., • Coordinator will conduct random driver audits; this includes working with drivers while on their routes observing job performance and providing relevant feedback to the driver as to how they performed during delivery and suggest areas to improve., • Provide Route relief due to manpower shortages, vacations, or sickness., • Help with Overload deliveries if needed due to staffing shortages., • Learn key Daily Job duties of Distribution Manager and Route Supervisor., • Substitute for Management due to vacations or illness, • Responsible to run needed reports especially computer reports to support daily Distribution operations., • Coordinator will provide suggestions how to operate routes more effectively., • Coordinator will review with drivers’ proper Pre-trip and Post-trip truck inspection job duties., • Coordinator will assist in onboarding new drivers., • Responsible for developing Driver Route books for each route. Coordinator will be responsible to oversee and maintain accuracy for each route., • Route Coordinator will assist in developing weekly Route schedules and manpower needs with Route Supervisor. Route Coordinator will work with Distribution team to improve scheduling, • Coordinator must demonstrate ability to interact and cooperate with all Company Employees and departments., • Provide timely feedback to Distribution Manager regarding driver job performance., • Provide timely feedback to Distribution Manager regarding route logistics and areas to improve route efficiency., • The salary range listed for this position represents the good faith and reasonable minimum and maximum pay for this role at the time of posting. Actual compensation may vary based on factors including, but not limited to, experience, skills, training, knowledge, education, and overall qualifications. The posted salary range reflects just one component of our total rewards package. Other components of the total rewards package may include participation in group health and/or dental insurance, retirement plan, wellness program, paid time away from work, and paid holidays. Upstate Niagara Cooperative, Inc. is committed to equal employment opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

As Assistant Manager, you support the customer experience and shape a strong store culture for associates.Your role as a store leader is an opportunity to nurture relationships with both customers and associates.In this role, you'll have the opportunity to:.Cultivate a customer-focused environment t

As an Assistant Store Manager, you will support the Store Manager to build a team that delivers results through providing an amazing customer experience. The Assistant Store Manager reports to the Store Manager. As the Assistant Store Manager you will:.

The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service, store appearance, and store operations.

Are you goal driven? As a Regional Sales Manager on our team, you will need to be self-driven to meet our annual sales targets and help drive sales for our various product categories. As a Regional Sales Manager (RSM) for Watkins Wellness, you will provide consultative support to our dealer customer

As an Assistant Store Manager, you'll: Take on a leadership role, ensuring that daily store operations run smoothly and efficiently; Support the Store Manager in overseeing staff, ensuring customer satisfaction, driving sales, and upholding ALDI’s high standards of quality and service; Train and d

Job Description Are you outgoing and enjoy meeting new people? Do you like technology and enjoy helping people solve problems? What if you could help people unlock their organization's potential for increased productivity by improving communication? What if you could make a difference by connecting people to something bigger than themselves and providing solutions that help them in their most critical time of need? Are you seeking an exceptional opportunity with a dynamic company? If so, we may have the perfect job for you. Ronco is seeking a talented Strategic Account Manager to support our Education Vertical in Buffalo, NY. In this role, you will be responsible for cultivating and growing the market segment while qualifying and closing sales opportunities related to our education and corporate customers. Accountabilities Include: • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills to include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to task in completing assignments with quality outputs. Not to brag, but our team rocks! With an average employee tenure of 11 years, our experience authenticates our capabilities. In addition, we are staffed with talented professionals who gauge their success based on our customers. But we do know how to let our hair down and have a serious bit of fun. In return for your commitment and valuable contributions to the Company, Ronco offers a friendly working atmosphere, competitive compensation, uncapped commission, and benefits (Medical, Dental, Vision, HSA, FSA, Life Insurance, Disability, Accident Insurance, Critical Illness Insurance, Hospital Indemnity Insurance, 401k, nine paid Holidays, Sick Pay, and Paid Time Off), on the job training, and opportunities for promotion. Ready to take the next step in your career? Apply today! This role may require you to meet vendor specific credentialing requirements to visit customer sites as a condition of your continued employment. These requirements vary based on the respective healthcare, educational, state, or federal customer and may include vaccinations, additional background checks, additional drug testing, and any other type of criteria as specified by the customer. Ronco is a drug-free workplace. Employment is subject to passing a drug test. We are an Equal Opportunity Employer. Only resumes that include your most recent experience/position will be considered. Company DescriptionFounded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.Founded in 1965, Ronco is a privately owned and operated company headquartered in Tonawanda, New York, with additional offices throughout the east coast. At Ronco, we provide integrated communications technology by installing and supporting organizations seeking to create a better-connected experience for their employees and customers. As leaders in our field, we evaluate our customer's needs and build an integrated system that meets their organization's goals. With a well-established east coast presence, we are committed to providing best-in-class service to our customers. We extend the human connection by empowering better connections.

Job DescriptionJob Title: Strategic Account Manager (Healthcare)Location: Buffalo, NYHire Type: Direct HirePay Range: $65,000 - $115,000 + commission Work Type: Full-timeWork Model: Onsite/Hybrid FlexWork Schedule: Monday – Friday, 8am – 5pm Recruiter Contact: Sean Pebbles, Sean Craft, & Scope:Positional OverviewThe Imagine Group is recruiting for a Strategic Account Manager (Healthcare) on behalf of our client, a leading provider of integrated communications and technology solutions serving organizations throughout the Eastern United States, in Buffalo, NY. Specializing in system design, installation, and ongoing support, the organization delivers innovative solutions that enhance connectivity, safety, and operational efficiency across industries including healthcare, education, and commercial business.In this role, you will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Role & Responsibility:Tasks That Will Lead to Your Success • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts.Skills & ExperienceQualifications That Will Help You Thrive, • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Previous experience selling into C-Suite preferred., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to completing assignments with quality outputs., • Maintain a clean driving record.

Job DescriptionCompany Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies. Job Description Eurofins Buffalo Environment Testing Northeast, LLC is searching for a Regional Account Manager to support growth in the New York Upstate region. The Regional Account Manager is a regional, outside sales position that identifies new opportunities and manages their accounts to include commercial opportunities focused in the local municipal market, industry and consultant segments. The goals are to maximize market share, profitability, competitive advantage and capacity utilization in the environmental analytical services market. Establishes and maintains productive relationships with Eurofins Environment Testing clients. Provides vision and acquires new accounts to sustain growth of the business by representing Eurofins Environment Testing, clearly communicating Eurofins Environment Testing services to new customers and markets. Identifies opportunities and captures profitable work by following up on leads, negotiating, and closing. Provides a valuable interface between the customer and Eurofins Environment Testing by communicating the customer needs to the internal organization and fulfilling the role of customer advocate. This position will target business development and growth within 150 miles of Upstate New York and will require about 75% travel time. Essential Duties and Responsibilities: • Develop, qualify, track, and close leads/new business opportunities to grow revenue in the municipal market segment and meet the company and individual goals., • Establishes and maintains a productive working relationship between the client and laboratory including sales management, inside business development, technical, and project management staff., • Ensures customer awareness of Eurofins Buffalo Laboratories Environment Testing capabilities and services to improve selling opportunities., • Monitors accounts receivable status for accounts assigned and resolves collection issues as required., • Develops and recommends strategies to facilitate pricing and bid/no bid decisions, establish Master Service agreements and provide budgetary information., • Reports sales activity within assigned area via CRM system and reports., • Maintains productive relationships between customers and the Eurofins Environment Testing organization., • Identifies key target markets and major accounts and develops strategies within assigned area of responsibility to attain market position for Eurofins Environment Testing and maintain profitability., • Establishes, coordinates, negotiates, and completes contracts with support from the Eurofins legal team and Sales Director., • Within area of market responsibility collects and documents information to establish pricing and evaluate Eurofins Environment Testing’s ability to meet customer requirements to meet win/loss ratios, average discount percentages and profitability., • Effectively communicates customer needs and wants to Eurofins Environment Testing, • Communicates all business opportunities (e.g. bids, quotes, proposals, and pricing inquires) to the internal business development team to initiate and compete quotes and proposals and closes sales., • Controls expenses with respect to the selling function pursuant to Eurofins Environment Testing’s policy., • Provides forecasting information to Customer Service Managers to assist operational staff with resource and operational planning.Qualifications Basic Minimum Qualifications: • BS/BA in Sciences or related field, • 5-10 years progressively successful sales experience in a service industry, • Authorization to work in the United States indefinitely without restriction or sponsorship, • Ability to travel up to 75% of the time, • Lab experience and exposure to environmental industry or degree in a science discipline a plus, • Selling skills including identification of prospects, interviewing, negotiating, and closing optimal, but will train the individual with the right drive to succeed, • Working computer skills, • Excellent written and verbal communication skills, • Familiarity with lab functions and terminology or ability to absorb and learn, • Strong interpersonal, organization, analytical, and planning skills Additional Information Position is full-time, with general working hours defined as Monday-Friday, 8 a.m.-5 p.m, with a potential for occasional evening networking or social commitments. Starting Base Rate of $70-85 K, based on experience. This position also provides an additional commision plan, bi-weekly car allowance and full benefits package As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. To learn more about Eurofins, please explore our website . In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility). Eurofins offers international opportunities to strong performers. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.

Job Description Overview At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. Responsibilities A Branch & Community Development Manager is responsible for strategic implementation of business development plans to drive branch growth and profitability, identifying and pursuing new business opportunities to acquire and retain customers, and developing ongoing partnerships with internal and external business partners. The person in this position will lead by example in the areas of community involvement, calling efforts, and customer service, including administering the Bank’s strategy for achieving the annual goals and objectives relating to Loan Growth, Deposit Growth, Financial Services, Credit Administration and Business Development. As the manager of the branch, this position will maintain oversight to ensure that the branch is in compliance with operating policies and procedures. Essential Responsibilities: • Implement business development strategies, including calling efforts to promote the Bank’s product & service solutions with emphasis on deposit growth, • Actively participate in the community in a manner that reflects favorably on the Bank; keep the Bank’s profile highly visible and professional, • Build and maintain strong relationships with customers, local businesses, and community organizations, • May approve or reject loan applications within individual lending authority, • May oversee a loan portfolio consisting of consumer and/or business customers, • Maintain a strong knowledge base of bank policies, procedures, loan products, pricing and use this knowledge to educate prospects on the advantages of Community Bank, • Refer applicable loan opportunities to Bank business partners, • Collaborate with other business partners & Bank affiliates to identify referral opportunities, • Lead in the selection of new branch personnel and support scheduling to ensure branch coverage, • Ensure staff is trained to meet customer sales and service needs as well as branch objectives, • Discuss individual sales and customer service performance versus objectives with the appropriate supervisor on a frequent basis, • Monitor progress and results throughout the year with the District and Regional Managers ensuring that the branch is performing at a level consistent to achieve established growth, sales and profit objectives, • Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner., • Perform other duties as assigned or directed Qualifications Education, Training and Requirements: • Bachelor’s Degree in Finance or Business or equivalent training preferred, • Specialized financial services experience preferred Valid driver license, reliable transportation, • Proficient reading, writing, grammar and mathematics skills, • Proficient interpersonal communication, negotiation, and sales skills, • Sound judgment and reasoning, • Ability to prioritize, • Proficient PC knowledge, • Six (6) years of sales/business development experience normally required including three (3) years of experience in related banking and/or lending positions preferred This position requires National Mortgage Licensing System (“NMLS”) registration under the terms of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (The SAFE Act).

Job Description Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects. As a Service Account Manager, you will be responsible for account management, contract negotiations, quoting work, providing technical support, and ongoing coordination between customers and any resources needed to meet customers’ needs. Are you looking to build meaningful relationships and long-lasting clients? Are you detail oriented with a knack for finding technical solutions? If you want to play a crucial role in organizational account management and developing client connections, this is the opportunity for you. What We Offer • A strong investment in your future through employee engagement, team support, career development, and mentoring, • A comprehensive benefits package, including: • Medical, dental, disability, and life insurance, • 401(k) with company match, • Develop and maintain strong relationships with new and existing clients, • Serve as the primary point of contact for customer inquiries and concerns and provide tailored HVAC solutions, • Identify and pursue new work, cross-sell or upsell to existing client base. Assist in the renewal process, • Prepare and deliver sales quotes and proposals to clients, • Work with sales and other internal departments to ensure successful delivery of HVAC and assist in developing strategic marketing plans, • Provide up to date technical guidance and support to clients on HVAC systems and assist in resolving technical issues when they arise, • Prepare reports. billing and other documentation as outlined in customer contracts and ensure all documentation complies with company policies and industry regulations, • Work to ensure customer retention rate, financial performance of assigned accounts, and pull-through sales are meeting or exceeding company standards, • Maintain accurate client records including sales activities, client interactions, and project details, • AAS degree or 5+ years of related work experience in the HVAC industry and BS Degree preferred but not necessary, • Experience in the HVAC industry with the ability to quote HVAC repairs and replacements; Previous HVAC technician preferred, • Proficient with Microsoft Office products: Outlook, Word and Excel, • Excellent customer service skills including effective verbal and written communication, • Detail oriented and results driven with the ability to handle multiple tasks and assignments and work collaboratively with colleagues, • Ability and willingness to travel as needed to coordinate teams and vendors in multiple markets Danforth offers a competitive compensation and benefits package, including medical, dental, vision, life, disability, paid time off, and a 401(k) with company match. The estimated compensation range for this role is $80,000–$100,000, depending on education, qualifications, experience, and location. John W. Danforth Company, an EMCOR Company, is an equal opportunity employer committed to a workplace free from discrimination. All qualified applicants will be considered without regard to race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Job DescriptionJob Title: Strategic Account Manager (Education)Location: Buffalo, NYHire Type: Direct HirePay Range: $65,000 - $115,000 + commission Work Type: Full-timeWork Model: Onsite/Hybrid FlexWork Schedule: Monday – Friday, 8am – 5pm Recruiter Contact: Sean Pebbles, Sean Craft, & Scope:Positional OverviewThe Imagine Group is recruiting for a Strategic Account Manager (Education) on behalf of our client, a leading provider of integrated communications and technology solutions serving organizations throughout the Eastern United States, in Buffalo, NY. Specializing in system design, installation, and ongoing support, the organization delivers innovative solutions that enhance connectivity, safety, and operational efficiency across industries including healthcare, education, and commercial business.In this role, you will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Role & Responsibility:Tasks That Will Lead to Your Success • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts.Skills & ExperienceQualifications That Will Help You Thrive, • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Previous experience selling into C-Suite preferred., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to completing assignments with quality outputs., • Maintain a clean driving record.

Job DescriptionDescription: At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We are actively looking for a full-time Branch Manager. As the branch’s leader, you will play a critical role in overseeing and managing the branch’s day-to-day operations, including coordination of all daily work and responsibilities within route sales, service, warehouse, sales and administrative functions, as well as the coordination and oversight of key client communications and directives. Why Join Us? • Be part of a trusted, established company, • Enjoy a supportive, team-oriented work culture What you'll be doing - The Role: • The First Choice Branch Manager is focused on driving business growth and client retention, managing labor costs and expenses, driving employee development and accountability, and fostering a safe and positive work environment for all employees., • Train and support all personnel, as well as developing and implementing strategies to achieve company directives and branch-specific goals., • Directly manage employee groups in route delivery, service, warehouse, customer service and sales, resulting in timely and accurate completion of departmental tasks., • To recruit, train, develop, and motivate personnel resulting in a positive working environment for all First Choice employees., • Leverage leadership skills to set development goals and provide regular performance feedback for all employees, including one-on-one training, observation and in-field support., • Know the procedures and the systems practiced in the customer service department and sales departments, resulting in the ability to effectively supervise personnel, as well as maintain a customer service driven business philosophy., • Ensure and foster effective communication within all departments and across all levels of the organization., • Develop and maintain key client relationships to grow base business and impact retention of account base. Responsible for supporting business reviews and interaction with key clients within the local market., • Analyze and understand local market trends and competitor activity to effectively support the sales team and process., • Leads the application and execution of key business initiatives to improve business performance, optimize core processes and positively influence business growth and opportunities., • Ensure company assets are protected at all times without exception., • Competitive Salary, • Generous bonus plan, • 401(k) with company matching, • Health Insurance. Medical, Vision, Dental, • Employee Assistance Program, • Flexible Spending Account, • Life Insurance, • Paid vacation and sick time, • Minimum of five (5) years sales, operations and leadership experience., • Experience within the Office Coffee Services industry is preferred but not required., • Experience with oversight and management of P&L financial statements preferred., • Ability to communicate effectively and emphatically with employees, vendors, clients and organizational leadership., • Possess excellent leadership skills, time management and organizational skills, and have the ability to respond quickly and effectively to changing demands and market conditions., • Experience in the following areas will be considered a key asset: customer service leadership and client negotiations, route sales operations and/or management, training and development of sales staff.

Job Description The Imagine Group is recruiting for a Strategic Account Manager (Healthcare) on behalf of our client, a leading provider of integrated communications and technology solutions serving organizations throughout the Eastern United States, in Buffalo, NY. Specializing in system design, installation, and ongoing support, the organization delivers innovative solutions that enhance connectivity, safety, and operational efficiency across industries including healthcare, education, and commercial business. In this role, you will be responsible for exceeding sales revenue goals, developing and maintaining valued customer relationships, and expanding our customer base, all while forging your own path. Role & Responsibility: Tasks That Will Lead to Your Success • Generate new customers within the assigned territory., • Service and expand the business of the existing customer base., • Present technology solutions to customers in professional environments., • Conduct walkthroughs and develop scope-of-work documents based on potential installation projects with the assistance of the engineering team., • Write and submit timely, accurate, and professional bids and bid responses with the assistance of the support team., • Respond to RFI’s, RFQ’s, and RFP’s., • Understand and interpret construction project specifications., • Develop and maintain strong product and industry knowledge, recognizing local industry trends., • Support the local engineering and architectural community by providing customer needs analysis, system layouts, and designs., • Develop and maintain professional relationships with manufacturer representatives., • Determine strategic efforts based on competitive analysis and market trends to maximize sales efforts. Skills & Experience Qualifications That Will Help You Thrive • Bachelor’s degree or equivalent relevant work experience., • Minimum of 2 years of B2B sales experience., • Demonstrated ability to deliver compelling, engaging, informative presentations online and in a public setting with the appropriate tone of voice, body language, and delivery., • Previous experience selling into C-Suite preferred., • Ability to exercise the highest level of integrity and professional business acumen., • Professional self-starter who is reliable, flexible, proactive, resilient, organized, and punctual., • Computer skills include understanding basic computer manipulation, managing computer files, word processing, using spreadsheets and databases, creating presentations, finding information, and communicating., • Excellent written and verbal communication skills to effectively express ideas and information., • Ability to thrive both independently and in a team environment., • A high level of commitment to customer satisfaction., • Basic math computation skills to include addition, subtraction, multiplication, division, percentages and fractions., • Ability to follow policies, processes and procedures., • Effective use of Microsoft 365 suite of products., • Demonstrated attention to detail and commitment to completing assignments with quality outputs., • Maintain a clean driving record.Company DescriptionMary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards. We’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.Mary Kraft HR was founded in 1989 by Maryland native Mary Kraft and has since partnered with industry-leading companies in healthcare, financial, commercial, insurance, and service industry. As of February 2022, we celebrated 33 years as a small but mighty family-owned business. We are also proud to announce that for the last 5 consecutive years we have received Best in Staffing’s Client and Talent Diamond Awards.\r\n\r\nWe’re here to make sure you get placed in a job that suits your needs and skills and offers the resources you need to advance your career. We offer medical, dental, vision, and 401K.

Job Description We are searching for friendly and energetic full-time Shift Supervisors at our location 1060 Wherle Dr in Williamsville, NY for mornings (5am-2pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant. To be successful as a Shift Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Shift Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. Summary/Objective: Reporting to the Restaurant Manager(s) is responsible for managing restaurant shift operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing hourly employees, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. Job Description The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Minimum Job Entry Requirements: • High school diploma or GED (must be at least 18 years of age), • Minimum of 3 months previous food service management experience, • ServSafe Manager Certified, • Strong problem-solving, organization, and time management skills, • Excellent knowledge of Tim Hortons products and procedures, • Action and results-oriented mindset, • Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening, • Excellent communication skills (written, verbal, composure) Responsibilities & Tasks: Customer Service: • Lead by example in demonstrating and reinforcing positive customer service behaviors, • Respond to customer service complaints, resolving problems, and turning negative situations into positive ones, • Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day, • Pre-screen and interview employees to fill various openings, • Support the restaurant's training program and ensure employees have the necessary tools and support, • Stay updated on health and safety regulations and employment legislation, • Provide ongoing performance feedback to management about any issues with operations. Driving Sales: • Ensure proper merchandising of products, • Promote the principles of REV standards, • Evaluate and focus on areas requiring greater performance from employees Operational Analysis: • Maintain a productive and safe work environment, following all company operating, food safety, security, health andsafety, and employment standards, • Monitor food flow and equipment maintenance to serve safe food to customers, • Stay informed of new information through available resources, • Monitor and promptly respond to company email messages Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items oversee and train hourly employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.; to operate office equipment and cash register system requiring repetitive hand movement and fine coordination including use of a computer keyboard and electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. For full-time position, Shift Supervisors are expected to work a minimum of 37.5 hours per week. The maximum number of hours is generally 40, unless over-time is approved by a District Supervisor. For part-time positions, Shift Supervisors are expected to work a minimum of 16 hours per week and a maximum of 39 hours per week. This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above job description. This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Description We are searching for friendly and energetic full-time Shift Supervisors at our locations in Williamsville, NY for mornings (6am-2pm) & afternoons (1pm-9pm) to ensure that all restaurant operations run smoothly. Your responsibilities will include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining a clean, well-run restaurant. To be successful as a Shift Supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing Shift Supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience. Summary/Objective: Reporting to the Restaurant Manager(s) is responsible for managing restaurant shift operations at our franchise owned Tim Hortons restaurant(s). This includes overseeing hourly employees, facilities, and equipment to ensure that our high standards around people, product, cleanliness, and exceptional customer service are consistently met. Job Description The following job description generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties. Minimum Job Entry Requirements: • High school diploma or GED (must be at least 18 years of age), • Minimum of 3 months previous food service management experience, • ServSafe Manager Certified, • Strong problem-solving, organization, and time management skills, • Excellent knowledge of Tim Hortons products and procedures, • Action and results-oriented mindset, • Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening, • Excellent communication skills (written, verbal, composure) Responsibilities & Tasks: Customer Service: • Lead by example in demonstrating and reinforcing positive customer service behaviors, • Respond to customer service complaints, resolving problems, and turning negative situations into positive ones, • Assist in scheduling staff breaks and tasks to maintain high Tim Hortons standards throughout the day, • Pre-screen and interview employees to fill various openings, • Support the restaurant's training program and ensure employees have the necessary tools and support, • Stay updated on health and safety regulations and employment legislation, • Provide ongoing performance feedback to management about any issues with operations. Driving Sales: • Ensure proper merchandising of products, • Promote the principles of REV standards, • Evaluate and focus on areas requiring greater performance from employees Operational Analysis: • Maintain a productive and safe work environment, following all company operating, food safety, security, health andsafety, and employment standards, • Monitor food flow and equipment maintenance to serve safe food to customers, • Stay informed of new information through available resources, • Monitor and promptly respond to company email messages Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items oversee and train hourly employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from <5 – 50 lbs.; to operate office equipment and cash register system requiring repetitive hand movement and fine coordination including use of a computer keyboard and electronic devices; occasional exposure to cold/freezing below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. For full-time position, Shift Supervisors are expected to work a minimum of 37.5 hours per week. The maximum number of hours is generally 40, unless over-time is approved by a District Supervisor. For part-time positions, Shift Supervisors are expected to work a minimum of 16 hours per week and a maximum of 39 hours per week. This job description in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above job description. This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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