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Job Description STATUS: Full-time / Exempt REPORTS TO: Director of Member Service Center LOCATION: Rochester, Corporate Office COMPENSATION: The starting salary for this position is expected to be between $80,000 - $85,000. The actual salary will be determined based on experience and other-job related factors, consistent with applicable law. HOURS: 37.5 hours per week, including Saturdays (as needed) SCHEDULE: Monday – Friday 8:00am – 5:00pm, Saturday 8:00am – 2:00pm Position Summary The Manager, Member Service Center reports to the Director, Member Service Center, and is responsible for overseeing and assisting in the development of the Supervisor, Team Leads, and Member Service Center Representatives. This individual is responsible for providing high level support to team leadership and staff on escalated member service issues and inquiries, and for ensuring successful achievement of department sales and member service goals. Additionally, the individual is responsible for optimizing technology to ensure operational efficiencies and supporting strategic initiatives. Performs all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities – Responsible for the daily performance of the call center, ensuring that the team provides secure, compliant, and top-tier service for all account-related inquiries. Strategic Responsibilities: · Operational Excellence: Oversee daily workflows to ensure service level agreement (SLA’s) are met for the staff and call overflow vendor by managing staffing levels based on peak call volume trends. Monitor and provide guidance on member communications, via the Member Service mailbox, Live Engage (Chat), and social media platforms provided by the Marketing Department. · Compliance & Risk Management: Ensure 100% adherence to financial regulations and internal security protocols to protect sensitive customer data. · Performance Analytics: Analyze call data and KPIs to identify bottlenecks, reporting weekly/monthly performance trends to executive leadership. Utilize the Work Force Management system to review and approve the monthly MSC staffing schedule ensuring that it meets the staffing needs of the department. Monitor daily and respond, as needed to any unexpected volume or staffing events · Process Improvement: Partner with the Member Service Center Director, IT and Product teams to streamline the "customer journey," reducing friction in account authentication and common transaction workflows. Leadership & People Management · Culture Building: Cultivates an engaged and high-performing team environment where employees feel empowered, valued, and motivated to excel. Provides clear direction, expectations, and regular coaching to develop team capabilities and drive consistent performance. Maintain high employee morale and retention in a fast-paced environment through engagement initiatives and transparent communication. Collaborate with and be responsive to others, in daily interactions and on shared initiatives, with a focus on building respectful and professional relationships with colleagues in all areas of the credit union. · Mentorship: Directly manage and coach leadership staff to drive professional growth and high performance. Monitor service quality by resolving complex cases, focusing on Creating Member Loyalty (CML), compliance and identity verification, to optimize the member journey. · Escalation Management: Directly manage high-risk escalations and complex member grievances as the final point of contact. You will champion the recovery of member satisfaction by providing immediate, high-level conflict resolution that aligns with credit union values and preserves member retention. · Data Support: Provide daily, weekly, and month-end reports, identifying trends, providing support for service recommendations. Required Qualifications · Experience: 5+ years of experience in call center management, specifically within banking, credit unions, or fintech. · Regulatory Knowledge: Deep understanding of financial industry standards and privacy laws (e.g., Gramm-Leach-Bliley Act). · Technical Savvy: Expert-level experience with Workforce Management (WFM) tools, IVR systems, and CRM platforms (e.g., Salesforce or Genesis). In coordination with and under the direction of the Director, serve as an administrator/advanced user role for all member service-related software systems and programs. Participate in testing, provide support, and make recommendations on new technology, as necessary. · Education: Bachelor’s degree in finance, Business Administration, or related field. Key Performance Indicators (KPIs) The success of this role is measured by: · Service Level: % of calls answered within X seconds. Monitor and assess key performance indicators and relevant departmental statistics (such as Chat, call volume, MSC email, member experience (XP) responses, abandonment rates, schedule adherence, branch support, and quality service) to Director, as well as to Senior Leaders · Net Promoter Score (NPS): Overall customer loyalty and satisfaction. Employ Creating Member Loyalty, service standards and Member Engagement tools to ensure high employee performance and extraordinary member experience. · Cost Per Contact: Balancing high-quality service with operational budget constraints. · Attrition Rate: Keeping agent turnover below industry benchmarks. Other Responsibilities · Complete requests and projects on a timely basis, as assigned. · Serve as a backup call representative during peak times. · Perform duties of Member Service Center staff member as needed. · Perform other various duties as assigned. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: · Education: Bachelors’ degree in a related field · At least 5 to 7 years’ professional experience, with at least 3 - 5 years in management/leadership position, preferably in a busy call center and/or high performing financial institution. Likewise, 3-5 years prior sales and service experience focused on creating positive member/customer experiences, strongly preferred. Knowledge/Skills/Abilities (including Technical & Systems/Equipment Proficiencies) · Excellent verbal and written communication skills, specifically, exhibiting a calm and reassuring demeanor to staff and members. · Proven ability to motivate, train/develop employees and inspire a team working environment. · Must possess aptitude for providing high level member service and problem resolution. · Strong interpersonal, analytical, and organizational skills. · Strong critical problem-solving skills. · Ability to handle confidential/sensitive situations in a professional manner. · Ability to manage and prioritize multi-functional tasks. · Advanced knowledge of Microsoft Windows and Office Suite, including Word, Excel, Outlook, & Power Point. Physical Requirements · Lifting (5-10 pounds) · Standing/Sitting extended periods of time, while working in front of computer monitor · Typing / Data Entry · Professional Office Environment · Overhead Lighting Training and Compliance Requirements · Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy and other job-related training requirements as established by the Summit and within deadlines. Licensure Requirements · In compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (S.A.F.E. Act) and the statute’s regulations, applicants must be eligible to register as a Mortgage Loan Originator (MLO). Candidates being considered will be subject to a credit check and fingerprinting. EQUAL OPPORTUNITY EMPLOYER: The Summit Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability. Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Description JOB SUMMARY Under the direction of the Chief Executive Officers and the Administrative Manager, the Controller is responsible for communicating financial results and advice for multiple companies to the stakeholders by performing the following duties. ESSENTIAL FUNCTIONS • Collaborate, where appropriate, with other accounting professionals (e.g., the Controller at Advantech Industries) to standardize accounting policies and procedures across companies with common ownership., • Establish and enforce effective financial controls for companies., • Provides analysis and guidance regarding the financial positions of the companies and their prospective compliance with state and federal regulations., • Enhance and strengthen the financial positions of companies through the gathering of knowledge and familiarity with the industries and competitive markets that each company participates in., • Review the practices, records, and transactions of all General Ledger and subsidiary records to ensure their compliance to Generally Accepted Accounting Principles (GAAP)., • Develop and/or maintain policies and procedures such that inventories are accurately valued and comply with GAAP., • Prepare journal entries for companies that are an integral part of the monthly financial closings., • Prepare monthly financial statements for companies that include Profit & Loss Statement, Balance Sheet, and Cash Flow., • Prepare analysis and interpret the monthly operating results and review these with stakeholders at a regularly scheduled monthly meeting., • Prepare year end schedules of all financial accounts of the companies that will ensure complete, accurate, and timely preparation of annual financial statements and tax returns by companies’ external accounting firm., • Serve on the 401(k) Administration Committee and provide guidance on plan design, advisor and recordkeeper evaluation, and compliance with statutory and regulatory changes. Support the 401(k) Plan Administrator as needed., • Apply for grants that will help the financial position of the companies., • Prepare financial forecasts for internal management as well as providing external auditing firm with details required to make estimated quarterly tax payments., • Assist outside accounting firm in data collection for tax advice and return preparation., • Coordinate annual 1099 preparation., • Prepare and file periodic NYS sales tax returns for assigned companies., • Lead the annual audits for Worker’s Compensation and General Liability insurance., • Promote and support the requirements and principles of the Precise Quality Management System and AS9100., • Complete Census Bureau surveys., • Assist in evaluating and purchasing Health and other Business insurances., • Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: • Holds oneself accountable for doing whatever is needed to meet the commitments made around project outcomes., • Ability to work well under pressure, to adhere to deadlines and the ability to be flexible., • Ability to multi-task, triage workload in order to meet deadlines and needs of the stakeholders of the multiple companies., • Solid understanding of basic bookkeeping and accounts payable/receivable principles., • Position requires proficiency in various financial software applications and the ability to learn new applications quickly., • Data entry skills along with proficiency in mathematics., • BS/BA in Accounting/Finance or related field; MBA preferred; CPA a plus., • 10-15+ years Accounting/Financial experience, preferably in manufacturing or real estate., • Proven hands-on working experience as an Accounting Manager, Director, or Financial Controller., • Previous experience with accounting software packages. Experience with Epicor/Kinetics ERP, Quickbooks and ADP a plus., • Solid interpersonal skills, ability to work independently as well as with all other employees and vendors. Professional demeanor is a necessity., • Effective communication and administrative skills., • Vacation, • Paid Sick Days, • Paid Holidays, • Health Insurance, • Dental Insurance, • Vision Insurance, • Life Insurance, • 401 (k) Plan with company match According to the New York Pay Transparency law, pay range for this job is $95,000 - $115,000 / annual salary. The actual compensation will be determined based on experience and other factors permitted by law. Precise Tool & Manufacturing Inc. is a Drug-Free Workplace. Employment is contingent upon the successful completion of a pre-employment drug screen. ITAR Restricted: This position is restricted to US Citizens, Permanent Residents or Green Card Holders EOE/AA Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran Precise Tool & Manufacturing Inc. is committed to providing a work environment that is free from unlawful discrimination and harassment in any form and will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship. If you are interested in applying for employment and feel you need reasonable accommodation pursuant to the ADA, you are encouraged to contact Human Resources.

Job Description Assistant Project Manager / Project Administrator – Process Pipe Division Crosby Brownlie Inc. | Rochester, NY Crosby Brownlie Inc. is seeking a motivated Assistant Project Manager / Project Administrator to support our Process Pipe Division in the Rochester office. This role combines project coordination, administrative support, labor and equipment coordination, and field support. The position assists multiple Project Managers and Project/Department Leaders with day-to-day execution, documentation, scheduling, procurement, safety, and vendor management on fast-paced commercial HVAC and process piping projects. The ideal candidate is highly organized, adaptable, and capable of managing competing priorities while supporting tight schedules and rapidly changing jobsite needs, sometimes, with very little notice. Responsibilities • Provide project coordination and administrative support to numerous Project Managers and Project/Department Leaders, • Assist with overall project execution including documentation, safety, quality control, and compliance, • Perform administrative duties including data entry, filing, document preparation, meeting coordination, correspondence, and report tracking, • Track and maintain project schedules, including manpower planning and labor distribution, as directed by Project Managers, • Support labor coordination, including tracking workforce assignments, jobsite needs, and staffing changes, • Assist with equipment coordination, including scheduling, tracking, and arranging delivery of tools and equipment to jobsites, • Support procurement activities including material takeoffs, vendor coordination, material ordering, and delivery tracking, • Build and maintain strong vendor and supplier relationships, • Review, price, submit, and track changes in project scope, • Perform and document jobsite safety inspections, • Manage document controls for the entire project using Procore, • Provide field support as needed, including attending jobsite meetings, taking notes, and following up on action items, • Coordinate subcontractors, internal teams, vendors, labor, equipment, and logistics to support project schedules, • Maintain professional communication with customers while respecting their facilities, operations, and property, • Proficiency in Microsoft Office (Word, Excel, Outlook), • Strong organizational, administrative, and time-management skills, • Ability to read and interpret construction drawings and blueprints, • Ability to manage multiple projects and leaders simultaneously, • Excellent written and verbal communication skills, • Solid understanding of the commercial construction process, • Associate’s degree (Construction Management, Engineering Technology, Business Administration, or related field preferred), • Experience with administrative support, labor and equipment coordination, material ordering, vendor management, or construction administration is a plus, • Clear growth path toward advancement, • Exposure to diverse commercial HVAC and process piping projects Info • 401(k), • Health insurance, • Paid time off, • Monday to Friday, • In personCompany DescriptionGreat time to get involved with this rapidly growing company!Great time to get involved with this rapidly growing company!

Job Description Date: January 29th, 2026 Status: Part-Time/Non-Exempt Reports to: Manager, Business Lending Location: Rochester, Corporate Office Compensation: $26.00 per hour Schedule: Monday-Thursday, 9am-3:30pm Fridays 9am-3pm Hours: 29.5 hours per week Position Summary The Business Lending Administrator is responsible for providing professional administrative and operational support for The Summit’s Business Lending Department. This role ensures timely processing, documentation, servicing and closing of business loans, while maintaining compliance with credit union policies, procedures, and regulatory requirements. The Administrator acts as a liaison between business members, underwriting, and third-party vendors such as CUBG to facilitate efficient loan operations and exceptional service. This position is responsible for scheduling closing, managing incoming referrals, servicing clients, assisting business professionals with application preparation, following up applicant documents. Perform all responsibilities in a manner that serves The Summit’s Mission and upholds the credit union’s values. Essential Responsibilities - Must be capable of performing the following essential responsibilities, with or without reasonable accommodations, as outlined below. • Provides administrative support for The Summit’s Business Lending Department. This will include scheduling appointments, managing incoming referrals, processing loans, servicing clients, and working with third party vendors such as CUBG to ensure the timely closings of business loans., • Assist with client on boarding to include opening Business Accounts, reviewing and obtaining appropriate documentation., • Prepare and review loan files for completeness and accuracy, • Collect, verify and track required financial and legal documents, • Coordinate with title companies, appraisers, attorneys, and other vendors including CUBG., • Respect and support others by providing training and cross-training to other branch associates as needed., • Demonstrate initiative, a commitment to continuous learning and the ability to adapt to changing demands and requirements. Qualifications and Skills Education & Experience - Applicants must possess the following qualifications or an equivalent combination of education and experience: • Education:High School Diploma or GED equivalent, • Working knowledge of business lending products, terms, function and suitability., • Knowledge of commercial/business loan products, documentation, and regulatory requirements a plus., • Strong attention to detail and organizational skills., • Excellent communication and interpersonal skills, with the ability to interact with members and staff at all levels., • Provide excellent customer service skills and must have the ability to respond to emails/phone calls in a timely manner, • Ability to multitask with client and business relationship officer needs, • Proficiency in Microsoft Office Suite; experience with loan origination systems preferred. Ability to take initiative and act with confidence. Ability to perform multiple tasks while maintaining good organizational skills., • Ability to work under pressure and within time frames, • Self-motivated and able to perform tasks without supervision, • Lifting (5-10 pounds), • Standing/Sitting extended periods of time, while working in front of computer monitor, • Typing / Data Entry, • Professional Office Environment Subject to the compliance requirements of all related federal regulations, including but not limited to; the Bank Secrecy Act (BSA), Anti Money Laundering (AML), Information Security and Privacy policies and procedures. Employees complete annual BSA, AML, Information Security, Privacy, and other job-related training requirements as established by the Summit and within deadlines. *Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

Are you a detail-oriented, curious Data Analyst who loves turning complex data into actionable insight? Do you thrive in hands-on roles where your work directly influences leadership decisions? If so, we’re looking for a Data Analyst II to help power our next phase of growth. Identify opportunitie

We’re looking for Data Entry Specialists for Customer Products across the US to work from home and help top brands improve their products before they hit the market.

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Administrative Assistant admin experience not required.Remote Work From Home Administrative Assistant Admin - Part Time Market Research Panelists

If you are a data entry clerk or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Data Entry experience not required. Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals

Experience in the Financial sector, Call Center-centric, and Data Entry. Precise Digital Data Entry Reconciling share transfers and accounts Opening, sorting, and assessing incoming mail Producing, collating, and mailing outgoing communications Responding to phone calls and emails Opening, sorting,

Immediate long term contract opportunity for Data Entry Operator / Community Associate with direct client in New York, NY. Trigyn's direct government client has an immediate opening for Data Entry Operator / Community Associate in New York, NY. Reporting to the Senior Program Manager, the Data Entry

If you are interested, we encourage you to apply today! Key Responsibilities Answers a high volume of phone calls, assists with questions, aids in problem solving Performs database input, management, and technical duties Assists with the processing of new member applications and orientation Assists

Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, customer service rep, or even a driver!. Data entry or administrative as

Assistant supports multiple administrators with scheduling, office/project work, interact with clinical and administration. Personable: Able to communicate easily with a wide range of individuals (administrators and clinicians).

Join Our Team as a Work-From-Home Data Entry Research Panelist!. Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, custome

Registration Associate Clifton Park, NY.If you are looking for a position as a Registration Associate, this could be your opportunity.This position is located at 855 Rt 146 Clifton Park, NY.Quality of Life: Where career opportunities and quality of life converge.Advancement: Strong orientation prog

Proficient in financial analysis, financial modeling, data analysis, and other reasoning exercises related to finance management.

Enters employee data into vaccination tracking system.

Join Our Team as a Work-From-Home Data Entry Research Panelist!. Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, custome

Registers patient, obtains necessary consent forms and patient demographic data.

Join Our Team as a Work-From-Home Data Entry Research Panelist!. Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, custome

Patient Coordinator (Medical Receptionist - Full Time): Rochester, Canandaigua.Schweiger Dermatology Group is one of the leading dermatology practices in the country with over 400 healthcare providers and over 170 offices in New York, New Jersey, Pennsylvania, Connecticut, Florida, Illinois, Missour

Join Our Team as a Work-From-Home Data Entry Research Panelist!. Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, custome

State Farm Insurance Agent located in Niskayuna, NY is seeking an outgoing, career-oriented professional to join their team.As a State Farm team member for Dave Hesler - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including

Join Our Team as a Work-From-Home Data Entry Research Panelist!. Are you ready to earn money from the comfort of your own home? This exciting opportunity is perfect for anyone with a variety of skills and backgrounds whether you've been an administrative assistant, data entry clerk, typist, custome

Maintain accurate records, files, and databases.

Join our team as a Remote Data Entry Specialist, where you will adhere to safety guidelines and company policies, learn company products and services to better assist others, and handle orders, shipments, and basic inventory checks.

Pittsford Family Dental is seeking a Front Office Assistant to join our team of dental professionals! As the initial point of contact, you will have the chance to create positive patient experiences by welcoming our guests and making them your top priority.We emphasize teamwork and strive to provide

Responsible for accurate data entry of patient profiles and medications.

Assist with basic administrative tasks such as data entry, filing, scanning, and preparing routine reports. Process new memberships and renewals, including accurate data entry and documentation.

Registration Associate Clifton Park, NY.If you are looking for a position as a Registration Associate, this could be your opportunity.This position is located at 855 Rt 146 Clifton Park, NY.Quality of Life: Where career opportunities and quality of life converge.Advancement: Strong orientation progr

Review data day to day to evaluate the impact on the practice. Demonstrate analytical thinking; place a premium on leveraging data.

Engagement & Development Services - 900 Watervliet-Shaker Road.Employees in this class assist a department by expediting, coordinating and interpreting to staff, departmental policies and procedures in administrative matters; does related work as required.Incumbent frees the time of the department o

As a Data Entry Associate, you will be responsible for inputting and maintaining accurate data records, including: input data accurately into company systems.

As an Office Assistant 2, you will perform a wide variety of complex clerical and administrative support activities, including:• Gathering and preparing data for reports• Preparing letters/correspondence• Data entry• Reviewing forms/applications for completeness• Coordinating and schedulin

As a Data Entry Operator, you will be responsible for inputting and maintaining accurate data records, including: input data accurately into company systems.

We are seeking Experienced Pharmacy Technicians with Data Entry experience to become part of our team! Under general supervision of a Data Entry Manager and/or Supervisor, and in accordance with local, state, federal and company laws and regulations ensure delivery of excellent customer service thr

Responsible for accurate data entry of patient profiles and medications.

Gathering and preparing data for reports.

The health services that became the Anthony L Jordan Health Corporation (Jordan Health) began more than 100 years ago, in 1904.As one of the first 5 Federally Qualified Health Centers (FQHC) established in the nation, its roots are steeped in servic Receptionist, Medical Receptionist, Healthcare, Cu

Position Summary: We have an exciting opportunity to join our team as a Data Entry Operator - Per Diem, Days - Clinical Labs-Procure,Dist,Adm - Per Diem - Monday - Friday w. Performs recordkeeping, data entry and collection activities relating to patient specimens for diagnostic and treatment purpos

Responsible for accurate data entry of patient profiles and medications.

System Administrator, Database Manager, or similar technical role. The Administrator will be key in Fluxx form building, data hygiene, and technical troubleshooting to support the grant objectives of teams across the organization. Manage bulk updates, data cleanup, and security protocols to ensure t