Assistant Luxury Buyer & Clientele Specialist
2 days ago
Austin
Company Description MOSS Designer Consignment is a premier destination for luxury and contemporary fashion, specializing in high-end designer pieces for over a decade. With boutiques in Austin and San Antonio, we provide a curated and organized shopping and consigning experience. Our commitment to sustainable fashion is reflected in our focus on offering pre-loved, authentic designer fashion. MOSS is dedicated to delivering personalized and professional service to our clients. Role Description The Assistant Luxury Buyer & Clientele Specialist will be responsible for assisting with the curation of high-end designer collections, evaluating consignment items, and building strong relationships with clients. This position involves daily communication with consignors and customers, market research to ensure competitive pricing, and maintaining the overall organization and aesthetic of the store. Working closely with the team, the role contributes to creating an exceptional in-store shopping experience. This is a full-time, on-site position located in Austin, TX. Primary Responsibilities Buying, Inventory & Merchandising • Support the Buyer in evaluating, selecting, and pricing consigned merchandise in alignment with MOSS quality standards, brand positioning, and current market trends, • Accurately and efficiently enter new inventory into the POS system, ensuring all product details and pricing are correct, • Maintain up-to-date knowledge of designer brands, resale values, and competitive market pricing to support strong sell-through, • Assist in monitoring inventory performance and identifying opportunities to improve sell-through and product mix, • Support merchandising efforts to ensure the sales floor is visually compelling, organized, and aligned with MOSS standards Consignor & Client Relations • Build and maintain strong relationships with consignors, delivering a consistent, elevated, and professional experience, • Support new consignor acquisition efforts to meet monthly buying and inventory intake goals, • Assist in managing relationships with out-of-state consignors, including coordination of mail-in consignments, • Execute all consignor processes in accordance with MOSS policies, including onboarding, communication, and follow-up Sales, Clienteling & Customer Experience • Deliver a luxury-level client experience through personalized styling, product expertise, and proactive outreach, • Develop and maintain a personal client book, fostering long-term relationships with high-value clients, • Communicate regularly with clients via email, text, phone, social media, and in person regarding new arrivals, markdowns, and store initiatives, • Consistently uphold and model MOSS service standards on the sales floor E-Commerce & Marketing Support • Support Shopify webstore operations, including inventory selection, listing accuracy, and sold item processing, • Partner with the in-house photographer to ensure timely and on-brand product photography, • Assist in preparing and executing weekly Mailchimp campaigns in alignment with inventory drops and promotions Analysis, Reporting & Strategy • Assist in analyzing weekly and monthly sales trends and inventory performance, • Support preparation of inventory and consignment performance reports for leadership review, • Contribute insights and observations to support buying and merchandising decisions Leadership & Store Operations • Communicate relevant product knowledge and inventory updates to the sales team to support performance and consistency, • Act as Manager on Duty when needed, including opening and closing the store, overseeing cash handling, preparing deposits, and completing end-of-day reports, • Ensure all store policies and procedures are followed consistently, • Maintain clear and professional communication with the Buyer, Store Manager, and leadership team regarding business needs and opportunities Role Focus & Time Allocation This is a hybrid role combining buying support with luxury clienteling and sales leadership. Time allocation may shift based on seasonal needs, inventory flow, and business priorities. Core Buying & Inventory Management – 60% • Support consignment selection, evaluation, and pricing in alignment with MOSS brand standards and current market demand, • Assist in new consignor acquisition and maintain relationships with key consignors, • Support inventory data analysis, sell-through tracking, and identification of opportunities to optimize product mix, • Assist with mail-in consignor outreach and coordination, • Assist in preparing weekly and monthly inventory reports and identifying key trends, • Support the preparation and execution of Mailchimp campaigns tied to inventory drops and merchandising strategy, • Help educate staff on incoming inventory, designers, pricing, and buying guidelines Core Sales, Clienteling & Store Leadership – 40% • Deliver high-touch luxury clienteling, including styling, wardrobe building, and proactive outreach, • Develop and maintain a personal client book with consistent communication, • Drive personal and support store sales through product knowledge and relationship-based selling, • Support store operations, floor leadership, and customer experience standards, • Collaborate with the team on promotions, consignor outreach, and social initiatives, • Represent the MOSS brand on the sales floor with professionalism, polish, and strong product knowledge Qualifications • High school diploma or GED required; bachelor’s degree preferred, • Minimum of 1 year of buying experience in luxury retail, consignment, or specialty fashion environments, • Strong background in clienteling, sales, or luxury customer service, • Deep knowledge of luxury and contemporary designers, fashion trends, and resale pricing, • Proven ability to analyze sales data and apply insights to buying and sales strategy, • Exceptional interpersonal and communication skills, both written and verbal, • Highly organized with the ability to manage multiple priorities in a fast-paced environment, • Professional, polished, discreet, and service-oriented demeanor suitable for high-end clientele, • Proficient in POS systems, Shopify, Microsoft Suite, Canva, and social media platforms, • Ability to stand for extended periods and perform physical tasks related to inventory and sales floor maintenance