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  • Retail Supervisor
    Retail Supervisor
    1 month ago
    $23–$25 hourly
    Full-time
    Manhattan, New York

    The Role at a Glance The Sales & Experience Lead helps bring the magic of the FAO Schwarz flagship to life each day, leading a team of associates in creating joyful, memorable, and one-of-a-kind moments for every guest who walks through the doors. This role is all about energy, presence, and people — coaching the team in real time, celebrating great service, and making sure the wonder and excitement of the brand can be felt across the entire floor. In a store where no two days are ever the same, this role thrives in the unexpected, leads from the heart of the action, and helps turn everyday visits into unforgettable experiences. Creating the Magic Lead the Floor • Set and protect the guest experience standard across every touchpoint on the floor, ensuring every interaction is warm, energetic, theatrical, and consistently on-brand., • Be an active, visible presence on the floor, conducting regular observations and providing direct, specific feedback that raises the bar for guest engagement, product knowledge, and service., • Manage guest flow and partner with the MOD to revise zoning in real time, adjusting floor coverage to keep things moving smoothly throughout the day., • Lead floor-level execution of special events, brand activations, and experience refreshes, ensuring your area is prepared, the team is briefed, and every moment lands., • Escalate guest feedback and experience issues to store leadership constructively and promptly, always arriving with context and a proposed solution. Lead the Team • Bring self-awareness to your leadership by actively seeking feedback, investing in your own growth, and adapting your approach to get the best from a diverse team., • Coach and develop a team of associates, tailoring your approach to bring out the best in each person and build capability across the full range of floor responsibilities., • Get new team members up to speed quickly during onboarding, ensuring they feel confident and supported in their roles from day one., • Recognize strong performance and hold the team accountable when expectations are not met, escalating people concerns when needed., • Embed product knowledge and sales skills on the floor, reinforcing the connection between great storytelling, guest engagement, and commercial results through practical, everyday coaching. Run the Operation • Own the daily zone chart, deploying the team across the sales floor to ensure coverage is always clear, balanced, and responsive to business needs., • Lead opening and closing routines, ensuring the floor is operationally ready before guests arrive and is properly set each day., • Maintain the readiness standard across your area of responsibility, ensuring props, costumes, product availability, and equipment are always guest-ready and that gaps are resolved before they reach the guest., • Oversee daily cash-handling operations, ensuring the team consistently meets standards so every transaction is accurate, compliant, and trusted., • Step in to support the Manager on Duty as needed, taking ownership of the floor, supporting the team across all areas, and ensuring the guest experience never drops, regardless of who is leading the shift. Drive Business Performance • Build a team where confident, natural selling is the everyday standard, and every associate understands their role in driving store performance., • Coach the team to read the room across experiences, demonstrations, and the sales floor, using product knowledge and selling skills to convert guest curiosity into purchases at every opportunity., • Use performance data, floor observations, and product knowledge to develop a clear point of view on how your area is performing and where the opportunities lie., • Share commercial context with the team regularly to ensure they understand how their engagement connects to results and where to focus their energy. Partner Across the Store • Collaborate with Visual, Operations, and Store Leadership teams to keep your area on-brand, well-presented, and aligned with daily priorities., • Partner with fellow Leads so the store operates as one cohesive team, sharing knowledge, aligned on standards, and covering for each other where needed., • Be the eyes and ears on the floor, surfacing guest insights, team feedback, and operational trends to store leadership so the right decisions are made., • Keep the team informed and aligned on events, business goals, and expectations so nothing comes as a surprise and everyone shows up prepared. What Success looks like You're doing well in this role when: • Guests leave the store feeling better than they did when they walked in, already thinking about their next visit., • Your area of responsibility is consistently running to standard, and the wider floor never drops when you take the lead., • The team knows what's expected, feels supported, and is growing in confidence, product knowledge, and hospitality instinct., • Sales targets are being met, and associates understand how their engagement drives results., • Shifts run smoothly: the floor is covered, the team is aligned, and guest concerns are resolved before they escalate., • When areas of responsibility rotate, the handoff is seamless – standards are upheld, the team adapts, and the guest experience never skips a beat., • You are the calm, trusted presence that leaders rely on and associates turn to, and your growth in the role is visible to everyone around you. This role aligns with Level M3 in our Career Framework and reflects first-line leadership responsibility, subject-matter expertise across the sales floor and experience areas, and growing ownership of team performance and delivery. It provides a strong foundation for progression into Assistant Manager roles (Level M4). What you’ll bring You don't need to be perfect, but you do need to believe that no moment is too small to be extraordinary. • 2+ years of leadership experience in retail, hospitality, theatre, performance, or experiential environments., • Experience coaching and developing a team through feedback and daily floor leadership, with the ability to flex your approach across different skill sets and responsibilities., • Strong presence on the floor and confidence making real-time decisions in a busy guest environment., • The ability to balance theatrical guest engagement with operational discipline and commercial awareness., • A genuine interest in toys, play, and what the brand stands for., • Ability to stand for extended periods and lift up to 25 pounds., • Flexibility to work days, evenings, weekends, and peak retail periods. Experience in experiential, flagship, or performance-based environments is a strong plus. A love of play is non-negotiable. This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned. The Perks of Play Because Magic should be rewarding. • Competitive hourly pay, • Generous bonus structure, • Medical, Dental, and Vision Plans, • Paid time off, • Paid & Unpaid Sick Time, • Team member discount, • Commuter benefits, • 401k match, • Opportunities for growth, • Training that builds confidence, skills, and product knowledge, • A workplace that celebrates creativity, individuality, and joy Our Commitment FAO Schwarz is proud to be an inclusive workplace where everyone feels welcome to bring their full selves to work. We believe diverse perspectives make the magic stronger, and we are committed to creating an environment where everyone can thrive.

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  • Program Coordinator
    Program Coordinator
    1 month ago
    $18–$24 hourly
    Part-time
    Midland Beach, Staten Island

    Job Title: Program Coordinator Schedule: 15-20 hours min. per week Job Type: Part Time FLSA Status: Non-Exempt/ Hourly Department: Cornerstone & Beacon Effective Date: December 2024 Reports To: Program Director, Assistant Program Director and Director of Community Initiatives Pay Range: $18 to $24 per hour (*based on city, state and/ or federal contractual obligations and budgetary allowances) ABOUT UNITED ACTIVITIES UNLIMITED: Staten Island, NY; United Activities Unlimited, Inc. (UAU) is a community-based agency that provides a wide range of services that is inclusive from job placement, youth development programs and community outreach services to inspire, transform, and empower individuals of all ages. UAU is responsive to the needs of diverse populations and implements programs that support positive outcomes for individuals and communities. The comprehensive nature of UAU's programming options and the emphasis on holistic services for individuals and families make UAU an outstanding resource and a pillar of support for communities. UAU is dedicated to the engagement, education, and empowerment of individuals and strives to transform individuals and communities to create a better future. EOE POSITION SUMMARY: The Program Coordinator is responsible for the providing oversight, coordination and organization of activities appropriate for participants physical, emotional, intellectual and social growth. The Program Coordinator will assist in providing direct support to the Program Director and Assistant Program Director is responsible in assisting in providing quality programming for the needs of the participants that UAU serves within the community. The Program Coordinator is responsible for providing oversight assistance with staff. EOE PRIMARY JOB RESPONSIBILITIES (include but are not limited to): · Provide supervision to both staff and participants to ensure safety and ratio protocols are meet. · Maintain participant files and records and assist with data entry, as directed and required per DYCD · Maintain accurate attendance records on a daily basis as directed and required per DYCD · Assist with participant arrival and dismissal, as needed · Communication with participants and families as required · Model, enforce, teach and develop age appropriate social, physical and emotional behaviors · Lead and/or assist in development and implementation of outreach and deliverable programs to engage potential participants and families within the community. · Create and facilitate a safe, fun and visually appealing productive learning environment for youth · Model, enforce, teach and develop age appropriate social, physical and emotional behaviors · Employ positive behavior management strategies for disruptive and negative behaviors · Demonstrate positive leadership and act as a positive role model to participants · Participate in ongoing professional development · Perform set up and clean up duties every day in alignment with Department of Health regulations and UAU policies · Abide by all safety protocols as outlined by the Department of Health/ OCFS, DYCD and UAU · Assume the responsibilities of the Program Director and or Assistant Program Director in their absence · Performs other related duties as necessary or assigned JOB QUALIFICATIONS: ● Associates Degree preferred, High School diploma or GED (Highschool Equivalency Diploma), required ● Matriculated college student or better from an accredited university or college, preferred ● 1+ year experience working with children and at risk youth, ages 13 to 18 years of age, preferred ● Must have a valid drivers license. ● Must have a commitment to work from a strength-based perspective ● Must be culturally competent - ability to understand, be sensitive to the needs of, communicate with and effectively interact with people across cultures, at risk youth and a variety of age ranges ● Must pass reference checks and background as designated by DOH, DYCD and UAU ● Strong verbal and written communication skills ● Strong problem solving and mathematical skills ● Excellent organizational and time management skills ● Demonstrated ability to conduct and complete work independently ● Willing to take initiative and be flexible when needed ● Excels working in a collaborative environment to achieve target objects and outcomes PHYSICAL REQUIREMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit or walk – run occasionally based on programmatic needs. Specific vision and hearing abilities are required by this job as outlined below. · Incumbent will be scheduled based on operational need. · Working both indoors and outdoors (based on appropriate and safe weather conditions). · Involves sitting approximately 30% of the day, walking or standing the remainder – including running or lite jogging based on activity and programming needs. · Must be able to remain in a stationary position for at least 20% of the time. · May include working prolonged periods of time standing and walking, about 95% of the day. · The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. · The ability to observe details at close range (withing a few feet or more of the observer). UAU has attempted to accurately describe this position but reserves the right to change the same, add or delete duties outlined within the sole discretion of UAU at any time. This job description in no way implies that these are the only duties including essential duties to be performed by the employee occupying this position.

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  • Assistant store director
    Assistant store director
    2 months ago
    Full-time
    Manhattan, New York

    Assistant Manager – Sunspel Store At Sunspel, we are proud to represent a legacy of timeless craftsmanship and quality. As an Assistant Manager, you will play a pivotal role in delivering an exceptional customer experience while supporting the Store Manager in driving sales and operational excellence. Key Responsibilities 1. Leadership & Team Development • Assist in leading, motivating, and developing the store team to achieve sales targets and deliver outstanding customer service., • Provide mentorship and training to team members, ensuring they embody Sunspel’s brand values and standards., • organizational skills, • Step in to manage the store in the absence of the Store Manager. 1. Customer Experience • Deliver a personalized, high-quality shopping experience that reflects Sunspel’s heritage and commitment to craftsmanship., • Build lasting relationships with customers, focusing on client development and repeat business. 1. Sales Performance • Assist in achieving store sales goals by driving individual and team performance., • Monitor key performance metrics, such as conversion rates and average transaction value, and implement strategies to improve results. 1. Store Operations • Support the Store Manager in managing day-to-day operations, including stock control, visual merchandising, and ensuring the store is presented to the highest standard., • Ensure compliance with company policies and procedures, including health and safety regulations. 1. Problem Solving & Decision Making • Address customer concerns effectively, resolving any issues promptly and professionally., • Identify opportunities to improve store processes and share feedback with the Store Manager and Head Office. Skills & Qualifications • Proven retail experience, preferably within a luxury or premium brand environment., • Strong leadership and interpersonal skills, with a passion for team development., • Excellent customer service skills and the ability to build rapport with diverse clientele., • A results-driven mindset with the ability to analyze sales data and identify improvement areas., • Organizational and multitasking skills to manage priorities effectively. Why Join Sunspel? At Sunspel, you’ll be part of a team that values heritage, quality, and innovation. This role offers opportunities for professional growth, a collaborative work environment, and the chance to represent a brand synonymous with timeless luxury. If you’re passionate about delivering exceptional customer experiences and thrive in a leadership role, we’d love to hear from you!

    Immediate start!
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