Sales Development Manager
hace 2 días
Louisville
Location: Fully Remote Position Type: Contract Duration: December 2026 – April 2, 2027 (Approximately 3.5–4 months) Hours: 40 hours per week Travel: None Required Position Overview We are seeking an experienced, highly organized, and results-driven Partner Development Manager to support our client's inbound sales development operations during a temporary parental leave assignment. This is a hands-on operational leadership role focused on overseeing inbound lead management, monitoring team performance, maintaining CRM data integrity, and driving process improvements across the sales development function. The ideal candidate brings a strong combination of B2B sales operations experience, people management expertise, Salesforce proficiency, and analytical problem-solving skills. This individual will collaborate closely with internal sales development team members and cross-functional stakeholders to ensure operational continuity, timely lead qualification, effective follow-up, and adherence to established service-level agreements (SLAs) and key performance indicators (KPIs). This position is particularly well-suited for someone who has managed or supported Sales Development Representative (SDR), Business Development Representative (BDR), or inbound lead qualification teams within a B2B technology, SaaS, fintech, or similar environment. Please Note: This is not a traditional quota-carrying sales or deal-closing position. The primary focus is operational leadership, team oversight, process optimization, and inbound sales workflow management. Key Responsibilities Sales Development Operations & Team Oversight • Provide day-to-day operational leadership and support to an inbound sales development team, ensuring consistent performance and effective workflow management., • Collaborate with existing team members to oversee inbound sales activity, qualification processes, and lead management operations., • Monitor team productivity, workload distribution, and adherence to established operational standards., • Track performance against SLAs, KPIs, and other departmental metrics, proactively identifying areas requiring attention or improvement., • Ensure timely and accurate follow-up on inbound inquiries, internal requests, and sales-related action items., • Serve as a primary point of contact for operational escalations, process questions, and cross-functional coordination., • Provide coaching, guidance, and accountability to support team effectiveness and operational consistency. Inbound Lead & Case Queue Management • Oversee the daily management of inbound lead and case queues generated through website inquiries, digital engagement, and other inbound channels., • Monitor lead flow, qualification activities, case assignments, and follow-up requirements to ensure timely processing., • Identify bottlenecks, aging cases, missed follow-ups, and operational gaps that may impact responsiveness or lead conversion opportunities., • Ensure leads and cases are accurately documented, appropriately dispositioned, and closed within established timelines., • Track lead handoffs between sales development representatives and internal sales or business stakeholders., • Support inbound customer and prospective partner inquiries, providing timely coordination and escalation when necessary., • Assist with outreach activities, sales campaigns, and related operational initiatives as business needs evolve. CRM Management, Data Hygiene & Reporting • Maintain high standards of CRM data integrity, completeness, and accuracy across inbound sales operations., • Conduct regular reviews and spot checks of lead records, qualification notes, case statuses, activity tracking, and disposition data., • Identify and resolve data inconsistencies, duplicate records, incomplete information, and documentation gaps., • Monitor Salesforce dashboards, reports, and operational tracking tools to evaluate team performance and workflow effectiveness., • Ensure accurate tracking of lead assignments, follow-up activities, handoffs, and outstanding action items., • Partner with internal stakeholders to reinforce CRM best practices and consistent data management standards., • Utilize CRM reporting and operational metrics to identify trends, highlight risks, and recommend improvements. Process Improvement & Operational Efficiency • Evaluate existing inbound sales workflows to identify process gaps, inefficiencies, and opportunities for optimization., • Develop and implement practical solutions to improve lead management, case resolution, reporting accuracy, and team productivity., • Proactively identify recurring operational challenges and collaborate with stakeholders to establish sustainable improvements., • Support the documentation, refinement, and standardization of sales development processes and procedures., • Leverage data, dashboards, and operational insights to make informed recommendations and drive improvements., • Explore opportunities to utilize AI-enabled tools, automation, and emerging technologies to streamline workflows and improve operational efficiency. Cross-Functional Collaboration & Stakeholder Support • Partner closely with sales development team members, sales leadership, and other internal business functions., • Facilitate effective communication regarding inbound lead activity, escalations, performance metrics, and outstanding issues., • Coordinate with internal stakeholders to ensure seamless handoffs and timely resolution of customer or business inquiries., • Provide operational support for external customer and prospective partner interactions as needed., • Adapt to changing priorities and support additional initiatives involving inbound sales, customer support, outreach coordination, and campaign management. Required Qualifications • Demonstrated experience in B2B sales development, business development operations, inbound sales operations, or a closely related function, preferably within a technology-driven environment., • Strong people management or team leadership experience, ideally overseeing SDR, BDR, inbound sales, or lead qualification teams., • Hands-on experience monitoring team performance, managing SLAs, tracking KPIs, and driving operational accountability., • Proficiency with CRM platforms, with a strong preference for Salesforce. Experience with HubSpot or comparable CRM solutions will also be considered., • Proven experience with CRM administration, data hygiene, data cleansing, lead tracking, and maintaining accurate sales records., • Experience monitoring sales dashboards, performance reports, inbound lead queues, and follow-up activities., • Strong understanding of B2B lead qualification, lead management processes, and sales development workflows., • Demonstrated ability to conduct process gap analyses, identify operational inefficiencies, and implement effective solutions., • Experience collaborating with internal sales teams and providing support to external customers or business stakeholders., • Strong analytical skills and the ability to interpret performance metrics to drive operational improvements., • Excellent organizational skills, attention to detail, and ability to manage competing priorities in a fast-paced environment., • Effective written and verbal communication skills, with the ability to coordinate across teams and manage escalations independently., • Ability to quickly learn established processes, adapt to evolving priorities, and contribute with minimal ramp-up time. Preferred Qualifications • Experience working within fintech, cryptocurrency, blockchain, digital payments, SaaS, or B2B technology environments., • Familiarity with AI-powered tools, workflow automation, or technology-driven process improvements., • Experience supporting inbound sales teams operating within complex technical or financial services ecosystems., • Background in sales operations, revenue operations, partner operations, or business development team leadership., • Experience assisting with sales campaigns, outreach coordination, or customer engagement workflows. Eligibility Requirements: • Legal authorization to work in the U.S. is required., • As a contractor, including remote contractors, you may be required to complete a background check. As a contractor, you will be paid for the time you work; this does not include paid time off (PTO) or holidays. If you participate in our Payroll Services (W2) engagement, you may be eligible for Paid Sick Leave (PSL), depending on your work location and state-specific regulations. Compensation: The anticipated pay range for this opportunity is $45-51.00/hr. The range represents a good-faith estimate of the compensation reasonably expected to be offered for this opportunity at the time of posting. Actual compensation will be determined based on experience, qualifications, engagement structure, and applicable work location within the range provided. Benefits: Depending on employment classification and eligibility, benefits may include medical, dental, and vision coverage; health savings accounts; life and AD&D insurance; long-term disability coverage; commuter benefits; and retirement plans. Eligibility for specific benefits is subject to the terms and conditions of the applicable benefit plans. Additional Compensation: This position is not eligible for additional compensation.
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