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Job DescriptionColeman Information Technology Group, Inc. is looking for a new Client Service/Technical Assistant team member with competent to proficient IT skills to join our team. This is a unique opportunity for the right person to strengthen his or her IT, and client support skills. The person in this position acts as a primary point of contact for our clients, documenting and responding to incoming technical support requests while simultaneously training and improving IT skills to prepare for moving toward greater challenges and responsibilities on our team. To be successful in this position, the candidate needs to be a high-energy individual, a people person and passionate about learning more about the Information Technology field. This position will help identify user problems and learn to work within our structured problem management and resolution process to remediate issues, while working with other resources and vendors to deliver effective support services. This is a full time field position with both technical, client service and administrative responsibilities. Candidates must be energetic and focused and have a strong motivation to learn. Strong communications skills (verbally and written) and the ability to interact well with all types of people/personalities, and a strong work ethic are crucial. This position requires dedication, persistence, follow-up, effective utilization of provided resources, and great communication skills. The candidate must be highly motivated, well organized, and a self-starter with the ability to multitask, solve problems, and work independently with minimal supervision. Client Services Responsibilities: • Fielding customer calls, • Creating tickets, and updating client information, • Coordinating the Calendaring of the services we deliver to clients, • Office event coordination, • Assisting with ordering and inventory management, • Assist in providing timely responses to customer requests., • Shipping, receiving and prepping equipment for delivery., • Customer follow-ups, • Billing prep and other misc. administrative duties, • Coordinating and supplying light office maintenance and cleanlinessTechnical Responsibilities:, • Triage, resolve and/or escalate client support requests including problem identification and resolution., • Triage and troubleshooting customer network and computing issues., • Create and update client system documentation., • Prepping equipment for configuration, delivery, and installation., • Assist in administration of warranties & returns.Qualifications:, • The ability to learn quickly and adapt to changing requirements., • The ability to take direction and learn methods and best practices., • Demonstrated knowledge and experience dealing with the public and providing customer service and support., • Functional knowledge of business and office software applications and computer systems., • Some experience with the configuring and repair of computer devices, software and related services., • Valid driver's license, proof of insurance and reliable transportation Compensation: • Salary TBD - based on experience and qualifications., • Generous Health & Dental Benefits

Job Description Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community. Are you a dynamic and enthusiastic leader with a passion for serving the community? Currently, we have an immediate opening in our Walnut Creek, CA branch for a Branch Manager (Regional Office Manager) to join our team! The Manager, Regional Office is responsible for the branch operations of the regional office. They are responsible for leading and developing their team, providing after-hour member support, attaining production goals, and expanding membership while delivering legendary member experience. The Regional Office Manager is also responsible for promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events. Primary Responsibilities: • Managing all regional office operations. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities., • Ensuring members’ needs are met through a consultative approach, going above & beyond whenever possible through multiple channels, from traditional phone interactions to in-person conversations to Improve the Financial Lives of Our Fire Family, and ensuring every member, every time, is receiving legendary service across all interactions., • Promoting membership expansion by networking with local fire stations, unions, professional firefighter organizations, and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort., • Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses, research, resolutions, or carry out other required duties to support our membership., • Effectively managing lending and deposit pipelines., • Forecasting and scheduling teams to provide members with adequate coverage each day. Leadership Responsibilities: • Regularly meeting with each team member, managers and FSCs, to coach and mentor to ensure alignment around FFCU’s mission, vision, and values., • Providing team members with training, tools, and resources to successfully perform their jobs., • Holding teams accountable for meeting all service level agreements, ensuring the team’s work is accurate/efficient, and providing coaching, feedback, or training as needed., • Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union., • Leading change by identifying opportunities that consistently raise the bar and improve service levels., • Education: Bachelor’s degree., • Minimum of 3 years’ experience as a branch manager or a financial services branch representative., • Experience supervising or managing employees., • Experience with sales and operations at a financial institution. We offer exceptional benefits to our employees, including: • Competitive salary with a pay for performance bonus, • Fully paid Medical, Dental, and Vision benefits package for employees., • Fully paid Life insurance, AD&D, short and long-term disability coverage, • 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%, • Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program, • Pet Insurance, • 4 weeks of PTO annually including 2 ½ days of float time., • 9 paid holidays plus 2 half days Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members. Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at .

Job Description MG+M The Law Firm (MG+M) has an immediate opening for a Conflicts & Intake Assistant in our Los Angeles, Irvine, Walnut Creek, San Francisco, O’Fallon, New Orleans, or Jackson offices. MG+M is a nationally recognized litigation law firm concentrating on complex civil matters. The firm's expertise is diverse but focused in the areas of toxic tort, complex product liability, local government, general liability, and commercial litigation. We approach litigation as a unified team, integrating our efforts with those of our clients to advance their interests wherever they do business. Our goal is always to deliver optimal results at the best possible value. Essential Duties and Responsibilities: • Conduct preliminary conflict checks and review conflict reports to identify potential legal and business conflicts of interest., • Understand the purpose of identifying conflicted clients and how to identify adverse parties., • Assist the national business intake team with daily creation of new client matters in the firm’s billing and tracking systems, • Review and verify client and matter information for accuracy and completeness before entry into the firm’s practice management system (Aderant Expert)., • Coordinate with legal assistants and intake staff to gather necessary documentation, client identification, and billing details., • Maintain accurate records and documentation related to client onboarding and matter intake., • Generate reports and assist with audits or internal reviews related to intake and compliance. Candidate Requirements: • High school diploma or equivalent required; associate or bachelor’s degree preferred., • 1+ years of conflicts experience in a law firm or professional services environment., • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)., • Attendance & Punctuality: Consistently arrive at work and meetings on time; ensure responsibilities are covered when absent., • Communication: Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, paralegals, and legal administrative assistants., • Organization: Strong organizational skills and ability to prioritize tasks and meet deadlines in a dynamic environment., • Customer service: Respond promptly to attorney and client requests for service and assistance; meet commitments., • Dependability: Follow instructions, complete tasks on time, work independently, and commit to the hours necessary to meet deadlines., • Teamwork: Contribute to building a positive team spirit and support the success of colleagues. Personal Attributes: • Ability to work efficiently in a fast-paced environment., • Highly organized with strong attention to detail., • Self-motivated and capable of independent work., • Excellent verbal and written communication skills., • Professional in interactions with a wide variety of individuals., • Skilled in prioritizing and managing multiple tasks., • Consistently punctual with excellent attendance., • Flexible and willing to assist wherever needed., • Demonstrates understanding of and adherence to firm policies and procedures., • Comfortable working in a high-volume, deadline-driven environment with shifting priorities., • Strong problem-solving skills. Why Should You Apply? We offer a hybrid work environment, with potential for remote work, competitive compensation and a comprehensive benefits package including medical, dental, vision, life, disability, and 401(k). MG+M will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. We are committed to cultivating an environment that embraces and promotes diversity as a fundamental value.

Job DescriptionSalary: $26 - $39 Remote/Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid) FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses. We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture. • Are you dedicated to the success of the team?, • Do you have an intentional approach to big-picture problem-solving?, • Do you genuinely enjoy helping others succeed?, • Are you a people person?, • Are you always looking to learn and grow? As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you! The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth. Primary Duties and Responsibilities: • On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore, • End User Adds and Disables, • Workstation setup and deployment, • Helpdesk Tickets, • Working with end users and workstations, • General Troubleshooting, • Email Security Support, • Perform file-level restores, • Escalations from Service Tech 1, • VoIP Admin (System\Call flow), • Administrative Tasks, • Accurate timekeeping on all tickets, • Answering Phones, • Triage incoming support emails, • Create and maintain technical documentation, • Maintain accurate device inventory, • Ensure devices are removed from various portals when decommissioned, • Working with servers, systems, and services, • Line-of-business apps, like Sage or QuickBooks., • General server updates, • Perform network startup and shutdown procedures, • Microsoft 365 Administration, • Entra ID, • Exchange, • Intune, • Assist in a variety of IT projects, • Mentor less experienced technical support staff Experience and Skills: • Strong customer service, written and verbal communication skills., • 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi., • Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred., • Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person., • Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements/setups., • A driver's license and appropriate insurance are required., • Willingness to participate in the On-Call program. We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.

Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Dental insurance, • Health insurance, • Opportunity for advancement, • Paid time off, • Training & development Successful Allstate Agency Owner Jared Burns-Coffin is seeking a qualified professional to join their winning team for the role of Insurance Customer Service Account Manager. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities • Establish customer relationships and follow up with customers, as needed, • Use a customer-focused, needs-based review process to educate customers about insurance options, • Work with the agent to establish and meet marketing goals, • Schedule appointments, identify customer needs, and market appropriate products and services, • Educate prospective customers on how to protect their families and assets by offering Allstate products, • Proactive outbound approach to service existing client accounts and perform policy reviews, • Maintain a strong work ethic with a total commitment to success each and every dayAs an Agent Team Member, you will receive..., • 401K with match, • Hourly pay plus commission/bonus, • Health benefits, • Paid time off (vacation and personal/sick days), • Comprehensive on the job training (get paid to learn!), • Valuable experience, • Growth potential/Opportunity for advancement within my agency, • Opportunity for growth at Allstate CorporationRequirements, • Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal and listening, • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams, • People-oriented, • Organizational skills, • Self-motivated, • Proactive in problem solving, • Dedicated to providing a professional customer experience, • Pride in getting work done accurately and timely, • Ability to multi-task, • Property and Casualty license (must be able to obtain), • Life and Health license (must be able to obtain), • Office hours are Monday - Friday 8:30am to 5:30pm (with some evening and weekend appts)If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. Good Work. Good Life. Good Hands The world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands, and taking bold steps to serve our customers' evolving needs better. That's why now is an exciting time to join our team. As a leader in a corporation with 83,000 employees and agency force members, you'll have a hand in transforming not only Allstate but a dynamic industry. You'll have opportunities to take risks, challenge the status quo, and shape the future for the greater good. Everything we do at Allstate is driven by a shared purpose: to protect people from life's uncertainties so they can realize their hopes and dreams. For 89 years, we've thrived by staying a step ahead of whatever's coming next to give customers peace of mind no matter what changes they face. We are the Good Hands. We don't follow the trends. We set them.

Job DescriptionDescription: Collabrios delivers purpose-built software solutions that unify the entire care journey. With decades of expertise in Programs of All-Inclusive Care for the Elderly (PACE) and deep industry knowledge, we empower care providers to streamline operations and deliver exceptional care to aging adults. Our integrated SaaS platform includes Electronic Medical Records (EMR), Third-Party Administrator (TPA) financial services, and care coordination solutions, helping PACE programs optimize workflows, ensure compliance, and enhance overall operations. We partner with PACE, government agencies, and community-based organizations to advance care delivery and improve outcomes for the communities they serve. Job Overview We’re seeking an experienced Account Manager to serve as a trusted partner to our healthcare clients, ensuring exceptional service delivery while supporting revenue protection, account retention, and growth opportunities. The ideal candidate brings hands-on experience in healthcare operations, claims management, and service oversight, along with the ability to analyze performance trends and drive continuous improvement across teams and client relationships. Key Responsibilities • Client Partnership: Serve as the primary point of contact for assigned accounts, ensuring high-quality service, responsiveness, and client satisfaction., • Operational Oversight: Manage daily workflows related to service delivery, billing accuracy, and claims resolution, maintaining attention to detail and compliance., • Performance Reviews: Conduct structured business reviews to assess key performance metrics, identify risks, and recommend actionable improvements., • Cross-Functional Collaboration: Partner with internal teams to address escalations, improve turnaround times, and enhance overall service quality., • Insight & Reporting: Provide clients and leadership with data-driven insights that inform strategic decisions and operational enhancements., • Documentation & Communication: Maintain accurate records of client communications, issues, and performance outcomes. Required • Bachelor’s degree in Business, Healthcare administration, or related field (preferred)., • 3+ years of experience in account management, healthcare operations, or claims management., • Proven ability to navigate complex service workflows as authorizations, eligibility or reimbursement review., • Strong analytical and problem solving skills with a focus on accuracy, compliance, and financial integrity., • Excellent communication and relationship building skills with both internal and external stakeholders., • Experience supporting health plans, managed care organizations, or administrative service vendors., • Familiarity with Medicare, Medicaid, and PACE programs., • Exposure to Electronic Health Record (EHR) systems., • A connected, virtual-first culture with a collaborative, mission-driven team, • Competitive health benefits, including medical, dental, and vision coverage, • 401(k) with company contribution, • Generous paid time off, including 15 PTO days, 2 floating holidays, and 6 sick days, • Flexibility and trust—we empower our team to manage their schedules and work in ways that support their lives, • Opportunities for learning, mentorship, and professional development

Job DescriptionDirector of Sales Position- Walnut Creek Hilton Garden Inn by Hilton Salary: $90,000-$100,0000 DOE Are you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you! We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to achieve the highest service standards in hospitality. Tharaldson has 90 hotels nationwide and will be adding to our hotel portfolio in the next 3 years, providing growth opportunities for our team members! WHAT WE OFFER: • Career advancement opportunities, • Employee discounts, • Competitive pay, • Bonus Program, • Daily Pay Option, • Flexible work schedule, • Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS: • Develops and maintains marketing plan and sales budget with the General Manager, • Provides sales training to staff of hotel as applicable, • Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems, • Schedules sales appointments, • Conducts a required amount of cold calls, • Organizes, maintains, and tracks sales data, • Completes requests of General Manager and other management personnel, as applicable, • Performs functions of General Manager in General Manager’s absence, • Preferably 1+ year of similar experience in Hotel Sales, • Brand Experience preferred not required., • Knowledgeable in Brand Specific Sales Tools and Systems, • Valid Driver’s License., • Strong Prospecting and Networking Skills, • Open Availability., • Education Preferred of Associates degree or equivalent from two-year college, or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

Job Description Position: Surgery Center Administrator (ASC) Location: Nashville, TN or Charlotte, NC – full-time, on-site Compensation: $165k – $185k base + annual bonus, signing bonus, full benefits, paid relocation Key Responsibilities (what you will lead and deliver) Operational Leadership • Direct day-to-day operations for a 4 ORs + 1 treatment room; specialties include ENT, General Surgery, GI, GYN, Ophthalmology, Oral Surgery, Orthopedics, Podiatry, Pain Management., • Serve as chief liaison among Governing Board, Medical Staff, and all facility departments; report facility performance at scheduled board meetings., • Designate and mentor an acting administrator when absent; ensure seamless leadership coverage., • Plan and execute facility growth strategies, service mix, and capital projects in line with partnership agreements., • Own the annual operating and capital budgets; oversee staffing levels, supply chain, and GPO compliance., • Establish procedure pricing through cost analysis and market benchmarking., • Negotiate and manage external contracts (physician block time, ancillary services, maintenance, purchasing)., • Deploy and monitor EDGE™ operational processes and integrate them into the Quality & Performance Improvement (QPI) program., • Partner with the Medical Director to sustain high clinical standards, update policies, and introduce new surgical services., • Oversee nursing, SPD/central supply, medical records, housekeeping, and all contracted clinical services., • Lead, develop, and evaluate exempt and non-exempt staff; conduct annual reviews and implement training, orientation, and productivity programs., • Champion a culture of zero harm, patient‐first service, and continuous improvement., • Execute the facility sales/marketing plan; cultivate surgeon relationships and identify service-line expansions appropriate for an ASC. Proven leadership as an Administrator (or equivalent director role) in an Ambulatory Surgery Center or hospital surgical services with ASC exposure. • Demonstrated success managing multi-specialty OR operations, budgets, and regulatory surveys.Education & Credentials• Bachelor’s degree in healthcare, business, nursing, or related field (master’s preferred)., • Current ACLS/BLS certification (or ability to obtain).Financial Acumen• Hands-on P&L responsibility, budgeting, and contract negotiation experience.Regulatory & Quality• In-depth knowledge of CMS Conditions for Coverage, state/federal regulations, and accreditation standards (AAAHC, Joint Commission, etc.).Leadership & Communication• Track record of building high-performing teams, fostering physician partnerships, and presenting to executive boards., • Excellent written and verbal communication skills.Technical Proficiency• Familiarity with EDGE™ or comparable performance-improvement systems and EMR/PM software common to ASCs. I - Demonstrated management of higher-scale P&Ls (high six- to low seven-figure revenue) corresponding to larger OR count and expanded service lines - Proven ability to deploy and oversee EDGETM (or comparable QPI system) across nine surgical specialties at higher case volumes Relocation• Willingness to relocate to Walnut Creek, CA (paid relocation provided). California Department of Public Health (CDPH) vs. TN Dept. of Health Benefits What We Offer • Competitive base salary with performance bonus and sign-on bonus, • Comprehensive medical, dental, vision, and 401(k) plan, • Paid relocation and generous PTO/holiday schedule

Job Description Description: At Health Link Home Health Agency, we are committed to delivering high-quality, compassionate care to patients in the comfort of their homes. Based in Walnut Creek, CA, our interdisciplinary team works closely with physicians, patients, and families to create individualized care plans that promote recovery, independence, and optimal health outcomes. We are seeking a highly organized and detail-oriented Orders Management Coordinator to join our in-office team in Walnut Creek, CA. In this critical administrative role, you will be responsible for managing the end-to-end process of physician orders to support timely, compliant, and efficient home health care delivery. Your work ensures the accuracy of clinical documentation and plays a key role in Health Link's operational excellence and patient care standards. Key Responsibilities: • Track, process, and manage all physician orders related to home health episodes (e.g., Start of Care, Recertifications, Resumptions, Discharges)., • Communicate with physician offices to obtain signatures, request corrections, and resolve missing or incomplete orders., • Review and verify orders for accuracy and compliance before submitting to providers., • Maintain thorough records in the EMR system and internal logs to ensure accurate documentation and tracking of outstanding orders., • Collaborate with clinical and field staff to ensure timely documentation and plan of care updates., • Monitor aging orders and follow up regularly to minimize billing delays and ensure compliance., • Support audits and internal reviews by organizing and supplying order documentation as needed., • Assist with onboarding and training related to order management procedures and workflows. Qualifications: • High school diploma or equivalent required; Associate's degree or relevant healthcare certification preferred., • Minimum of 2 years of experience in a healthcare administrative role; prior home health experience strongly preferred., • Familiarity with EMR systems such as WellSky, or equivalent platforms., • Knowledge of Medicare/Medicaid regulations and home health compliance standards., • Strong attention to detail, time management, and multitasking skills., • Excellent communication and interpersonal skills to professionally interact with physicians and internal teams., • Ability to manage sensitive data and maintain strict confidentiality in accordance with HIPAA regulations. Working Conditions: • This is a Monday–Friday, in-office position located at our Walnut Creek location., • Standard office environment with regular computer and phone use., • Occasional extended hours may be required based on workload or urgent documentation needs. Job Type: Full Time Pay: Starting at $23 per hour Benefits: Health Link Home Health Agency offers a competitive compensation and benefits package, including: • Medical, dental, and vision insurance, • Paid time off and holidays, • 401(k) retirement plan, • Training and development opportunities, • Supportive, team-oriented work environment

Job Description Working for Pacific Service Credit Union We put people first. That includes our members, our employees and the communities we serve. We hire energetic and enthusiastic people who want to work as part of our team. What’s in it for you? Health insurance coverage: We provide our employees with 100% premium employer-paid medical, dental, vision, disability and basic life insurance for full-time employees and a low monthly premium for eligible dependents. 401k: We contribute 3% of your base salary to your 401k account regardless of whether you contribute or not. In addition, we match 75% of your contributions up to the first 3% of eligible compensation beginning after your first day of employment and up to 6% after three years of service. Bonus program: All employees are rewarded for attaining our annual organizational goals. Tuition Reimbursement program for employees eligible after six months of service. Recognition program where employees can be nominated by management, their peers or by members. Employee referral bonus. Student Loan Repayment Assistance: Contributions toward your student loans every month by the credit union after six months of service. Employees are eligible to receive a consumer loan rate discount Vacation and sick time: Full-time employees receive more than two weeks’ vacation per year, 11 paid holidays and 10 days of sick leave. Our Hiring Process We believe it’s important for you to know where you stand in our hiring process. Below is an outline of the steps we take to make the best hires possible. Apply: Submit your resume for one of our job openings. Our Talent Team and our partner – Total Quality Consulting (TQC Team) will review your submitted information and will call or email successful applicants for an interview as soon as possible. In-Person Interview: After a screening call with TQC, we’ll invite a final number of candidates to our office for an in-person interview or set up a live Zoom meeting with the hiring manager(s). If we believe that you have what it takes, we'll make an offer and provide next steps in the hiring process! ABOUT THIS ROLE: At Pacific Service Credit Union, we are committed to strengthening our members’ financial future through trustworthy practices, superior products, and exceptional service. As a Regional Floater, you are the face, voice, and frontline of the Credit Union. You are energized by the opportunity to help people and are committed to delivering on Pacific Service Credit Union's promise of exceptional service experiences. You assist in basic support of a members financial journey such as teller transactions, account maintenance, account opening and lending needs. ESSENTIAL JOB FUNCTIONS: • Provide exceptional service experiences to members, and potential members through professional, prompt, accurate and engaging interactions through our branch network and contact center., • Analyze members' needs and identify solutions through our robust products and services that would strengthen the financial future of those you assist, achieving set goals along the way., • Deliver excellent service while assisting members and non-members with banking transactions such as; withdrawals, transfers, payments, account maintenance, and fraud assistance., • Open accounts, demonstrating familiarity with complex account types such as Trusts, POAs, IRAs, and other fiduciary accounts, • Through completing thorough needs assessments, process and fund loan applications for both new and existing members, • Seamlessly fill the role of Member Service Representative II or Contact Center Representative II as needed., • Perform daily reconciliation and balancing of an individual cash drawer., • Protect the credit union and its members by actively working to mitigate and eliminate common fraud, account take over, and identify theft activities., • Ability to assist members with digital banking needs, and provide guided explanations of how to self-serve, and navigate PSCU’s digital bank, • Ensure familiarity with the Audit Checklist and is involved with daily, monthly, quarterly responsibilities to contribute to a successful audit. ng technologies., • Supports organizational projects and initiatives impacting the Sales and Service, and Operations divisions of the credit union., • Assists business units to ensure projects, programs, and roll-outs have been thoroughly vetted through User Acceptance Testing (UAT), for Operations division., • Maintain regular and reliable attendance, including punctuality, are essential to achieving organizational excellence. SUPPORTING FUNCTIONS: • Perform other duties as assigned by the Branch Manager. COMPETENCIES: The following competencies are essential for success in this role: • Collaboration: Establishes and maintains effective relationships, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations, works actively to resolve conflicts, • Effective Communication: Expresses ideas and information in a clear and concise manner; tailors message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener; keeps others adequately informed, • Execution: Turns strategy into action, aggressively pursues challenging goals and objectives; willing to put in requisite time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work;, • implements plans efficiently and produces desired results within a specified timeframe, • Job Knowledge: Competent in required job skills and knowledge, exhibits ability to learn and apply new skills, requires minimal supervision, displays understanding of how job relates to others, uses resources effectively, • Member/Customer Focus: Displays courtesy and sensitivity, manages difficult member/internal customer situations, meets commitments, responds promptly to member/internal customer needs, solicits feedback to improve service, • Problem solving: Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group solving situations REQUIRED MINIMUM QUALIFICATIONS: Education: • Two to three years of experience at credit union or bank required., • Must have excellent communication skills with members and other credit union staff., • Ability to effectively communicate with and manage difficult members, and handle situations involving the general public is required., • Ability to perform basic accounting functions, apply excellent arithmetic skills, and demonstrate the ability to handle cash and balance to a teller drawer summary is required., • Ability to effectively work at a fast pace and in a rapidly changing environment., • Ability to use keyboard, 10-key calculator, and all other general office equipment is required, • Proficiency in computer programs (e.g. Microsoft Office). PREFERRED QUALIFICATIONS:  PHYSICAL REQUIREMENTS: • Ability to sit or stand at a desk for extended periods of time, with the option to adjust to a sit/stand desk to accommodate comfort., • Hearing Ability: Ability to hear and understand spoken communication, both in person and via phone., • Lifting and Carrying: Occasionally lift and carry materials such as files or office supplies weighing between 0 and 30 lbs., • Manual Dexterity: Proficient use of hands and fingers for typing, using office equipment, and handling documents., • Mobility: Ability to move around the office to attend meetings or assist colleagues as needed., • Verbal Communication Skills: Ability to speak clearly and effectively to communicate with internal and/or external members. Frequent use of telephone headset may be required., • Visual Acuity: Ability to view and read computer screens and related documentation with accuracy. OTHER INFORMATION: Hours Required: The ability to work required branch hours Monday through Friday. Hours and locations will fluctuate as business needs and business development activities dictate. Travel Requirements: Capacity to travel 70% of time to other branches upon short notice for back up. Must possess a valid driver’s license and insurance.